Pulte Homes Reviews in Chicago, IL

Home quality is good but selling process can improve.

All questions were answered and addressed especially the final walk-through of the home. Loved the experience. Thank you!

Overall great . Pulte mortgage could have been better in communication that’s the only down side

After evaluating multiple builders Pulte was a stand out. The home designs and overall track record were clearly unmatched. Throughout the building process it was simple, clear, and very easy. Working with the sales, design, and construction teams was awesome and I would highly recommend Pulte to anyone considering a new construction home.

Beyond terrible experience. Pulte just wants to close as many houses as they can as fast as possible. Very poor quality of workmanship. Multiple serious issues including all windows being defective and leaking water that damaged the interior of the house, multiple cracks in the foundation walls leaking into the basement, leaking water from porch to the garage and basement were all discovered in the first week and we are still dealing with repairs after 2 months. The person responsible for warranty claims is a good person and tries to be helpful, but the process of warranty claims and repairs is terrible. There is 150+ houses in the community and only one person to handle all claims which is impossible for one person to keep up. So they become unresponsive and actual repairs take months to even begin. Multiple repairs weren’t addressed the first time and repairmen had to come again as the root cause weren’t addressed. There is no way to track your submitted claims and no way of communicating other than email which again, is very unresponsive. Overall, I wouldn’t recommend Pulte to anyone ever in my life and I would strongly suggest anyone considering them to look elsewhere. ... More

Not all available options were mentioned at the beginning, and I only became aware of the limitations with the selection options later, when opting out was no longer possible. Furthermore, I had a very negative experience when I tried to work with a broker, as I was denied that option without any way to opt out. Overall, the sales process was not as transparent as I had expected.

Our home has about 6-10 minor issues that we keep getting promises for repair - but it hasn't happened. We've lived her for almost seven weeks. Home is very nice and generally good construction and features, with the notable exception of the interior paint - it's terrible, apparently sprayed on with no primer, and we will be repainting everything as soon as we can.

The building took as long as they said it would everything was explained to me on my walk though about the house Its a beautiful house and I am very happy here

Love my place, especially location. Was told while originally looking how they use high quality products and make sure everything is installed to perfection. I have paint splatters on my counter tops and floor that was never cleaned up before closing. My floor is starting to lift in places and I only moved in a couple weeks ago. The title company was unprofessional and not good at replying to questions or informing me of steps. The constructions managers, especially Paul and Bryan were amazing!

Extremely poor communication with regards to the "REAL" time frame for completion of the home build. They'll tell you what you want to hear at the time, but that's usually all it was. Telling you what you want to hear. Another very aggravating part of the home building experience was really not knowing precisely what you're building. They give you almost NO information about the exterior look of your home. What I'm referring to is the placement of windows wells, the number of window wells, and the actual look & grading of your lot. We have one window well that is placed on the side of the back wall that is almost 5 feet below the patio level. Rain washes dirt & mulch down into the well. We also had to place a window well cover on this well & there is literally 3 feet of window still exposed & open!!!!!! Never did seem like a normal placement but we were told that it wouldn't have passed the Lemont inspection if it weren't up to code. Finally, after an almost 14 month ordeal, we were just relieved to finally be moving into our new home. We probably should have questioned items like the window well & also a few other issues but I think we were just so worn down by the whole experience that we just wanted to be finished!!!! ... More

Less than 24 hour notice closing was canceled because of sod issue Have yet to be reimbursed for costs associated with cancellation

Not great for the price point! You would be paying 500k or even above but wont get the quality befitting the money.

We have waited for the kitchen doors to be installed we have been waiting since 2 months now still waiting for the doors to be replaced money has been taken service has not been done. We are paying HOA for the property no swimming pool no club house is ready yet but monthly payments are taken by pulte what an ugly situation

All departments did a good job and we are happy with the final outcome.

It was great. We love our home!

Entire home appears to have been finished as quickly as possible, with countless interior areas overlooked. Required tons of manual cleanup and touchup afterwards, as Pulte is essentially impossible to get ahold of after closing. Even if you get in touch with them (after several repeated emails), they become unresponsive again and do not address any issues. The other many negative reviews on this site are true. Drywall work was far from perfect, with plenty of visible seams and poorly covered-up mistakes. Windows were scratched and cracked. Cabinets had countless dents and holes. Doors were dinged, dented, and cracked. Buyer beware! ... More

Very smooth home purchase experience from start to finish. We were included with every step of the process and were informed with the developments. The home was ready for closing at the tentative date provided without delays. The sales team and construction team are great to work with.

Tyler, project manager, was very informative and responsive. I had a smooth and enjoyable experience from start to finish.

There is a long list of issues, including faulty Procom Ethernet cables, large divots in the lawn that make it unsafe for play, water leakage in the basement and sunroom, and missing items from documented change orders, among other concerns.

Pulte stands by the timeline.

We had a great experience. Everyone was very professional. Lindsay gave us a tour of the model and helped us make the best decisions. Andrea is an awesome designer and helped us navigate through our various options. She could not have been better. Gemma helped us with closing documents. Tyler is the best. We really appreciated his help and guidance.

This is my first time owning a home. The house is big but it’s made as cheaply as possible, super sloppy work. The floor is what’s called a floating floor, so you have your little kids running around or you walk around, the entire floor shakes, kitchen silverware rattles. No attention to details, you will have crooked walls, some spaced are bigger than others and not symmetrical.

The homes are not worth the price. They are made of cheap materials.

Quality of materials and workmanship is just OK. Subpar if you look closely at the details. Once you close, it’s nearly impossible to get them to do anything for the warranty repairs.

This is one of the most basic home I have seen and bought. The only and biggest reason to buy is because of the school district. The workmanship and quality of the home is below-par. Coming from a Toll Bothers house, and the luxuries offered, quality, workmanship and flexibility with the floor plan, Pulte is on the opposite spectrum of this. I would say it's just a bare house even after adding a 100k of upgrades, nothing special about it. The list of shortcomings is pretty big and i wouldn't want to go into those details. One major challenge I am facing right now is the HOA and their bylaws. Pulte never provided the bylaws before purchasing the house, because they know if they would do that, quite a bit of people will either have second thoughts or might not buy because of the ridiculous bylaws. One shinning part in all of this process was the Pulte agent. She made herself available and guided and helped throughout the process. Lori is just amazing. Other than that getting mortgage from Pulte and working with them was a nightmare. The mortgage agent was more busy than the US President would be. It was a challenge to talk to her. The service managers are also very hard to get a hold of. You would think that, part of the process of buying from a national builder would be after sales service, which is barely there. I would say that I dont see myself living in this house after kids graduate from high school or if Toll Brothers start building houses in the same school district. ... More