Pulte Homes Reviews in Chicago, IL

Home quality is good but selling process can improve.

Very smooth throughout the process! I was a quick move - in and Pulte homes did well to help me through the mortgage process and closing.

Pulte staff are well trained to provide their future owners a comprehensive process from sales to closing the deal.

Transparent and clean buying process. Superb help and responsiveness, very helpful and truthful. Extremely trustworthy. Superb quality of construction and the best part…. The team and the people. They were the best… everyone of them.

Upon arriving with 2 (two) trucks from Florida (2 days) driving with household items were we informed that the closing was delayed and that we had to wait till electrical power was connected to our Townhome. Highly unprofessional and a hardship upon the owner and kids. We had to stay in a hotel and later on in a rental home. The problems we endured unloading and packing our goods in other trucks and stores again were the worst experiences ever for a new Pulte home buyer.

We are happy with the way our new home turned out. Everything looks better than expected. Although there were times we felt communication could have been better, it was an overall great experience and our Pulte team (Brandon and Jesse) were very responsive to our questions or needs.

Jesse is very pleasant to deal with and super responsive. He follows through and addresses issues promptly. We really like working with him.

From sales to closing, we have had a positive experience

Britta was great on the front end patiently going through many options on many models. Matt and Meagan were very professional and responsive as we neared the end of the build. Pulte is slow to address service requests after closing.

Ryan was absolutely amazing! My AC unit wasn't working the first day I tried to use it. Of course it was 86 and humid. I emailed Ryan and he showed up at my door within the hour. He had an electrician on site so he sent him over to my house. I was worried I had a bad outside AC unit, but there was just something loose in the wiring . Ryan had my AC up in running within a couple of hours!

Buying this home was a roller coaster initially due to heavy demand for the Wagner Farms community. While the price was steep, the rest of the experience with the Sales team, Field Managers and Customer Care was awesome. Given the crazy demand for homes during this year, it has been a great experience overall.

Gina was great with sales and communication. Anthony and Nick have been helpful and responsive during and after building. Celeste made making design choices easy in the design center. While most of the work was high quality, the quality and neatness of a couple of the sub-contractors was not up to Pulte and our standards.

The construction manager was very responsive to any questions/concerns and very thorough in his final walkthrough.

Great quality home that is of a reasonable price and is beautiful! Up until now, any issues are timely addressed by warranty as well.

Home buying process was smooth. Pulte met all deadlines despite Covid-19 restrictions.

Great communication through the sales and construction phases. Very satisfied with the experience

Good

We are happy with our Pulte home, but there are issues, as there are with most builders. They were on schedule with all the timelines they gave us from the beginning. We liked our sales person Kristen. Ultimately the finishing touches were the only disappointment upon moving in. Floors are not all level, and the vinyl plank floors are rather squeaky because of this. Even some carpeted areas have high points for no apparent reason. Their “canned lights” look to be done in the cheapest possible way. A smaller hole in the ceiling, with a larger and less attractive light overplaying the smaller opening. Some fit and finish issues with doors and paint as well. The neighborhood and lots are great. Overall everything in the house works, and we’re happy with how things turned out. Would just be happier if those smaller fit and finish items were no there, and their warranty policy only allows them to come out one time in that first year to deal with these things, so we’ll be living with them for a while. ... More

Pulte has been very professional, they are great to work with. Explain every step of new home buying process well. Love my new home!

Brad and Zach were great to work with.

Be sure and review everything carefully. I caught the sales rep with errors particularly with change orders. At one point she asked me to select different cabinets because I changed to built in appliances which I never did. When I received the final closing documents price did not match my final change order. I believe sales rep forgot to submit the last change order. Beware of Procom Pulte's partner for smart home features. Very deceptive practices in order to make more sales after close. Thought I was getting a "system" when all I was getting were speakers. Only allowed in home 1 time during build process ask for more so you can see quality. Ended up with scratches in tub which Pulte stated was not covered under warranty. ... More

The experience of buying, construction, and closing on our new home was seem less!

Excited about our new home

Make sure you know ALL the options on your new home before you finalize your purchase.

Everyone that we've dealt, at Ashwood Crossing Naperville, with has been helpful, timely, available and easy to work with.