Pulte Homes Reviews in Chicago, IL

Beautifully build homes using high quality material

We could not be happier with our overall result. We are thrilled everyday to be here. Our experience with the sales team, management and construction manager was great. Our almost 5 star rating was do to a very bumpy ride with the mortgage team. We did not receive our mortgage approval until the night before our actual closing, which was 8 months after our purchase contract signing.

To be honest, I exected more issuses to come up with our new home. I'm happy to say only minor things have happended so far. All of which, were handled swiftly. Nothing man made is perfect, but should be repaired without issue and we have found that with our new Pulte Home.

The process was very easy and effortless. There was no delays or hold ups on materials. They stayed on the time limit they said they would.

Happy with the overall experience.

They stayed on schedule which helped facilitate the move

Overall very nice experience. The only reason 4 stars and not 5 is because of lack of flexibility in many things customer wants like changing closing dates, or configurations(adding sun room after selections were made), using concrete over asphalt or taking inputs on not putting sod close to winter instead comeback and do it next spring etc. during building process. I understand there are tight guidelines for various reasons but allowing leeway to customers makes the experience elastic to the customer and they feel they also have some control on the process. The other reason is initially the lots were put in a bidding war before it was awarded. I understand the market conditions and your company trying to make the most of it but the experience was not a pleasant one from a customer standpoint since there was anxiety, lack of transparency etc. Other than that, the staff was professional, friendly and tried their best to get around advice processes. I’m satisfied but if the above considerations are taken, it will truly become from nice to b a great experience. Thanks. ... More

Home quality is good but selling process can improve.

Very smooth throughout the process! I was a quick move - in and Pulte homes did well to help me through the mortgage process and closing.

Pulte staff are well trained to provide their future owners a comprehensive process from sales to closing the deal.

Transparent and clean buying process. Superb help and responsiveness, very helpful and truthful. Extremely trustworthy. Superb quality of construction and the best part…. The team and the people. They were the best… everyone of them.

Upon arriving with 2 (two) trucks from Florida (2 days) driving with household items were we informed that the closing was delayed and that we had to wait till electrical power was connected to our Townhome. Highly unprofessional and a hardship upon the owner and kids. We had to stay in a hotel and later on in a rental home. The problems we endured unloading and packing our goods in other trucks and stores again were the worst experiences ever for a new Pulte home buyer.

We are happy with the way our new home turned out. Everything looks better than expected. Although there were times we felt communication could have been better, it was an overall great experience and our Pulte team (Brandon and Jesse) were very responsive to our questions or needs.

Jesse is very pleasant to deal with and super responsive. He follows through and addresses issues promptly. We really like working with him.

From sales to closing, we have had a positive experience

Britta was great on the front end patiently going through many options on many models. Matt and Meagan were very professional and responsive as we neared the end of the build. Pulte is slow to address service requests after closing.

Ryan was absolutely amazing! My AC unit wasn't working the first day I tried to use it. Of course it was 86 and humid. I emailed Ryan and he showed up at my door within the hour. He had an electrician on site so he sent him over to my house. I was worried I had a bad outside AC unit, but there was just something loose in the wiring . Ryan had my AC up in running within a couple of hours!

Buying this home was a roller coaster initially due to heavy demand for the Wagner Farms community. While the price was steep, the rest of the experience with the Sales team, Field Managers and Customer Care was awesome. Given the crazy demand for homes during this year, it has been a great experience overall.

Gina was great with sales and communication. Anthony and Nick have been helpful and responsive during and after building. Celeste made making design choices easy in the design center. While most of the work was high quality, the quality and neatness of a couple of the sub-contractors was not up to Pulte and our standards.

The construction manager was very responsive to any questions/concerns and very thorough in his final walkthrough.

Great quality home that is of a reasonable price and is beautiful! Up until now, any issues are timely addressed by warranty as well.

Home buying process was smooth. Pulte met all deadlines despite Covid-19 restrictions.

Great communication through the sales and construction phases. Very satisfied with the experience

Good

We'd been searching for new homes for more than a year & visited almost all builders available in our area. We really liked the open plan of Pulte quite a bit. The whole process was reasonably good. As this is a process of creating a complex property, there are going to be some issues. But Pulte team has addressed them reasonably well so far, except for may be 2-3. As this was our first home buying experience, we felt that Pulte should try to allow the following: 1. At least 2 visits to design center for customization of home than 1. 2. At least 2 visits during pre dry wall process than 1.