Pulte Homes Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Pulte Homes.
Read all 646 verified reviews from homeowners that built a new home with Pulte Homes in the Indianapolis area. Indianapolis homeowners have rated Pulte Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.5 out of 5 stars in Indianapolis Area
646 Reviews in Indianapolis Area
Pulte Homes in Indianapolis Area
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Customer Reviews
Could do with a little less hubris
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Noblesville, IN
During the final walkthrough, the construction boss told my wife and me that he is #1 in the US for his customer service. He indicated that he expected a 10/10 in the survey - not 9/10 or, God forbid, lower.. If we cannot do it, do not complete the post-closing email survey. The tone/verbiage came across as a demand- not a request. Inpacted the home buying experience. I am a jaded corporate veteran and normally do not take *requests* for 10/10 unusual. But this was a bit too much for me and especially my wife. I skipped the email survey. I have not had any trouble with the home so far, ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Response to issues is slow.
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Noblesville, IN
Although we have had only a few issues, the response has been slow. One issue with the guest shower the contractor refused to look at it and they suggested we are responsible for the crack in the shower tub. Our rep at Pulte is trying to get it resolved but it has been almost 6 weeks and nobody has come to our home to ***** the issue in person. They are going on only the pics I provided. I believe I have four issues issues that have been recorded and one has been resolved.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Not the best
- TRACY M.
- Verified HomeBuyer
- September 18, 2026
- Brownsburg, IN
We just had several things that weren't done correctly, also just feel it was mediocre work for a very high price.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 5
Do not meet the high pre-sale expectations
- Anonymous
- Verified HomeBuyer
- September 13, 2026
- Noblesville, IN
I purchased multiple properties. The preclosing hype was very high. The tone and drive to please and earn Kudos prior to the closing diminished a lot post-closing. Also there were at least a couple of issues that were identified before closing, and promised to be fixed immediately were not really followed thorugh. My concern is - why is there any problem in a brand new home to begin with? My advice to potential buyers- lower your expectations- you will be happy you did.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear the post-closing experience did not match the level of support you received leading up to your purchase, particularly regarding the follow-through on outstanding items. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Wouldn't choose Pulte again
- Anonymous
- Verified HomeBuyer
- August 18, 2026
- Brownsburg, IN
So deceitful
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience has not met your expectations. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^KH
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Great home; bad customer service.
- Andrea P.
- Verified HomeBuyer
- August 11, 2026
- Noblesville, IN
I have lived in my new home for almost 2 months. My new grass has been dead since installation. A light poll fell into my yard two weeks ago, and I'm still waiting on two inspection items to be completed. The worst interaction was with the lending people- no one answering questions or explaining financial paperwork.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your concerns and the lack of response from our team. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 3
Poor build quality and finishes.
- Anonymous
- Verified HomeBuyer
- August 05, 2026
- Whitestown, IN
There were multiple items throughout the build process that we had to bring to the attention of the construction manager. He didn't hold subcontractors accountable. There are still issues that are supposed to be fixed that continue to be ignored. The drywall is horribly finished. Both sanding and painting several windows/frames are completely out of square. These issues were brought up during the building process but we were told they didn't need fixed because the house was built to "model standard."
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you're unhappy with the quality of your home and the lack of resolution of your concerns. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
I have experienced several minor issues that I reported promptly; however, they have not yet been resolved. These include incorrect window measurements, problems with the garage door, and currently, an issue with the lawn. I would appreciate your assistan
- Jose E.
- Verified HomeBuyer
- August 01, 2026
- Plainfield, IN
I would like the minor issues I have reported to be resolved as soon as possible.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with getting your concerns resolved. We'd like to escalate them to our team for further review and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Went well
- Brian A.
- Verified HomeBuyer
- July 31, 2026
- Noblesville, IN
Some quality issues post closing.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that overall, you had a positive experience! We're sorry to hear that you've experienced concerns since moving in. If you are still experiencing concerns, we'd like to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Issues
- Aparna M.
- Verified HomeBuyer
- July 27, 2026
- Noblesville, IN
Within couple of months, refrigerator in the unit went out. It took more than a month to get the warranty company to fix the issue.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear about your refrigerator and the time it took to get your concern addressed. If you're still experiencing concerns, we'd like to escalate them to our team for further review, please email us at customersupport@pultegroup.com. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Confidence Responsive Professionalism
- Jeffrey C.
- Verified HomeBuyer
- July 13, 2026
- Avon, IN
concerned about quality of structural materials being used in a new home built today
Pulte Homes responded:
Thank you for sharing your feedback. We're sorry to hear that you are experiencing some concerns with the structural materials used in your new home. We would appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Olufemi
- Olufemi O.
- Verified HomeBuyer
- May 26, 2026
- Brownsburg, IN
The whole experience from the beginning to the end was great, no stress, the representative’s made things easier.
Pulte Homes responded:
Thank you for sharing your experience with us. We're delighted to hear that you had a smooth and seamless process from start to finish! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
No information. No coordination
- Emilio P.
- Verified HomeBuyer
- May 23, 2026
- Noblesville, IN
After 2 months from the purchase I have no access to the amenities because pulte has not share my information to the HOA. The sales team are not. Interested in the customer after the contract. Ticketing on Customer webpage pending.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re sorry to hear about the delays and frustration regarding access to the community amenities and communication with the HOA. We would like to escalate this for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 4
Responsiveness 1
Owner
- Trang N.
- Verified HomeBuyer
- May 21, 2026
- Noblesville, IN
When we first coming everything great. During the time building the House it a lot issues- problems going on and very stressful to due with ….. After closing some projects they not done correctly. I’m talking with Manager builder but not been done until now! They said will fix that’s! Do that’s ….. after 2 1/2 months since we moved in . It not done!!!!!
Pulte Homes responded:
Thank you for bringing this to our attention. We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We'd appreciate the opportunity to learn more about your concerns and help alleviate some stress, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Bad experience
- Rachael H.
- Verified HomeBuyer
- May 20, 2026
- Noblesville, IN
I was not clearly communicated with from start to finish. I was told my home would be contingent on selling my prior home but the deadline for selling my home could be extended as needed. I was then threatened 2 months in that if I did not sell within a few weeks my home would be listed for sell. I was not told my home appraised $12,000 under listed price and an appeal was done that still was $7,000 under price and would not honor that valued appraisal. Now living in for one month I learned the community center will be shared with 3 communities, which was never explained.
Pulte Homes responded:
Thank you for sharing your experience with us. We’re sorry to hear about your experience with communication and expectations throughout the homebuying process. We appreciate you bringing these concerns to our attention and value your candid feedback. ^KH
Total Score 1
Quality 5
Trustworthiness 1
Responsiveness 2
Satisfied.
- Greer G.
- Verified HomeBuyer
- April 21, 2026
- Westfield, IN
Scott was very kind and informative.
Pulte Homes responded:
Thank you for sharing! We're glad to hear you had a positive experience! ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Unresponsive
- Debra K.
- Verified HomeBuyer
- April 15, 2026
- Noblesville, IN
House design is good, and construction seems sound. However the attention to finish detail is only adequate. Many paint splatters on floors, kitchen cabinets have multiple chips, many exterior defects. While we own the house, we're completely in the dark as to what is being done. Sprinklers have many defects, but we don't know who is responsible. Mulching is incomplete. Construction manager is unresponsive, so asking him seems useless. A specific example is the cabinets. Nick agreed to replace some doors and drawers due to numerous defects. These have been sitting in the house for over a ...
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear about the ongoing concerns within your home and lack of response on our end. We would be happy to escalate your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 3
Responsiveness 1
To quick of builds
- David F.
- Verified HomeBuyer
- April 08, 2026
- Whitestown, IN
We bought a "quick move in" home. The sales team and mortgage team were amazing to deal with. I think quality of workmanship was just okay and feeling like the new home experience isnt as great as it should have been. We have a list of items that need to be fixed and should have been caught long before the walk through. Some deficiencies were fixed but some are still pending. Now after possession to be told we have to wait to resolve feels disappointing.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your unresolved concerns and would like to learn more about them so we can help. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Worst support and Trustworthiness
- abhinav A.
- Verified HomeBuyer
- April 08, 2026
- Whitestown, IN
Unfortunately, our experience after moving into the home has been extremely disappointing and frustrating. We have encountered multiple issues with the house that required attention, and the process to get them addressed has been slow, unorganized, and lacking accountability. Communication significantly dropped off after closing. It has been very difficult to get timely responses or clear updates on the status of our concerns. In some cases, we have had to follow up multiple times just to get basic information, which should not be the responsibility of the homeowner. What’s more concerning ...
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the frustration this has caused. We would like to escalate your concerns to leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information that way they can reach out directly? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Pulte Homes, a great choice.
- Wade B.
- Verified HomeBuyer
- April 07, 2026
- Noblesville, IN
Everything was delivered on time and as promised. There were no surprise costs at the completion. Our Construction Manager Charlie, went above and beyond keepping us informed and adressed any of our concerns promptly. This made for a smooth stress free build. We are very happy with our new home. Thanks to Jason and Charlie for the guidance they provided during this build.
Pulte Homes responded:
Thank you for sharing your experience. It's wonderful to know that you had a smooth and seamless experience with us! It's great to know that Charlie and Jason kept you informed throughout and addressed your concerns. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Big difference between before and after closing!
- Sung K.
- Verified HomeBuyer
- March 10, 2026
- Carmel, IN
We've discovered several issues after moved in, it was taken cared of very slow and confusing way or not at all.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear your post-closing experience has not met expectations and that the resolution of issues has felt slow or unclear. We'd like to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Very bad after sale
- Mena H.
- Verified HomeBuyer
- February 03, 2026
- Westfield, IN
Very bad after sale
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience post sale has not been up to your expectations. We'd like to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Review
- Robert S.
- Verified HomeBuyer
- January 24, 2026
- Whitestown, IN
I would recommend Pulte homes.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're delighted to hear that you had a positive experience with us! We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
It was alright
- Christopher K.
- Verified HomeBuyer
- January 22, 2026
- Indianapolis, IN
Jayne was awesome. The mortgage team was okay, sometimes rude. Jason was okay, very helpful up until I told him I finished the review he asked me to fill out positively for him. Then he got less responsive and dismissed what to me was a glaring defect in one of their repairs.
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear that Jayne provided awesome support and that Jason was helpful during much of the process. At the same time, we’re sorry to hear about the inconsistency in responsiveness and that a repair concern was not addressed to your satisfaction, as well as your experience with the mortgage team. We'd like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
I have a noise on my roof I did ask someone to check that he say they going to fix the error coming from them I will send somebody it’s been a month nobody come I email. Call they ignore me I regret I choose Pulte
- Dominique N.
- Verified HomeBuyer
- January 22, 2026
- Plainfield, IN
My experience is very bad I regret choosing Pulte
Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the frustration this ongoing roof noise has caused. This is not the level of responsiveness or service we expect to provide, and we regret that your attempts to contact us have gone unanswered. We want to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
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