Pulte Homes Reviews in Indianapolis, IN

Some of design feature are not good enough,closet,bathroom; Sale rep and showroom not detail enough with customer. Construct manager and assistant were responsding the issues.

Our home building process with Pulte @ Hunters Run Fishers IN, which was supposed to be exciting and joyful turned into worst nightmare of our life as soon as we signed the contract. The new home build process was financially and mentally detrimental to our entire family. Pulte has very poorly managed build process without any oversight on quality, communication, and accountability. We had 5 construction managers changed over 15 month period with no one taking responsibility. As per our initial schedule provided the house was supposed to be in 6-8 months build timeframe . After 15 months with many escalations a closing date was given and yet changed the final closing 3 times at last minute. The delay has caused us thousands of dollars as we miss the low interest time window and also have to sell our existing house for below market price as the housing market went down due to delay by Pulte, Pulte will not take any responsibility or care about our loss. Pulte’s quality of the build is below par for the price they charge on these houses. Don’t get fooled with the quality promises in the marketing material and brochures they handout its next to none. We are still dealing with multiple items to be fixed post closing. I was shocked to learn that every buyer in our subdivision went through same experience and considering group lawsuit. I will not recommend anyone to buy or consider Pulte for their new home build process. Also, they will bully you to give them good rating or you will be held hostage and intimidated to have more delays. ... More

Overall the construction process went pretty well. They were highly responsive to any issues we had and met all requirements to my satisfaction.

Good service provided and very helpful team

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

As a retired realtor, I found my experience to be quite stressful. The fact that we have been living in our new home for six weeks and we are still scheduling service calls to complete tasks that should have been completed correctly from the beginning is somewhat unacceptable. Had it not been for Austin, our construction manager, I would have totally lost it.

Honestly I just spent a month in the new home and all the stairway is cracking and I remembered I told the building manager about this during home walk. I hate the noise that came out of stairway whenever am going up and down the house.

Dear Pulte sales team and construction managers, Your unwillingness to honor your contractual obligations made our 11 month building experience almost unbearable, our daily struggle to compel you to build a quality home; without end! Not only did you act in bad faith throughout the lengthy construction process, but (on four separate occasions) scheduled our home to close with unresolved structural defects, no built-in appliances, or the required Certificate of Occupancy. We will not soon forget how we were deceived, ignored and disrespected. No new home is worth the indignities we experienced. ... More

Everything went very well during the construction phase. Punch list from the closing walkthrough still not fix for almost 2 months.

We enjoyed working with Pulte as they built our home. They were very responsive at the beginning, as we had one sales person for our community of ~40 homes. However, our sales person ended up leaving Pulte and there was a decent gap where questions were hard to get answered due to this. Otherwise the build process was actually very smooth and our house closed on time. We did have a list of items that still needed to be completed post-close. I highly recommend getting these done before you close on your home. It seemed like once we closed, the list of items to be completed were put on the backburner as they focused on other homes that weren't complete yet. We are still waiting on some items to be completed over a month after our closing (which is why I rated responsiveness a 3). But overall, I'd say we were satisfied with the end product and the people that we worked with! ... More

This has been the worst experience that I have had with any builder. The site manager is overwork and I feel for him and his upper management team don’t care they just want the house close with a lot of open issues that are not done. A lot of people have open issues in my development that are still open and it’s taking them for ever to get it fix.

Never ever with Pulte again.

Pulte needs to control their vendors quality! Painters did poor job! Used very thin layers of paint and we can see the blue mark up to be painted again. Electrical vendor damage our upgrade trim but decided to caulk the trim instead of replacing it. Carpenter didn’t smooth out the trim and used the rough side as the face. Electrical vendor will cancel your warranty for simply switching out the switch unless your goes through them for a “small fee”. I will never build with Pulte again.

Several plantings in yard were dead when I moved in. I was told there is not an warranty. I find that unacceptable. Any place you buy a plant or tree there is a warranty.

Experience was ok overall. Happy with the home. Would have been better if all issues were corrected before closing or shortly after as agreed upon. All issues were resolved up to 1 month after closing. Staff was polite and professional.

My main concern was water in the basement during construction. The grading was not fully finished until 1-2 wks before closing and water almost was accumulated in the basement after snow or rain. We raised our concern multiple times and got various excuses.

There is a limit in these reviews so I can't even list all of the issues that have come up. The quality of the trades they outsource are horrible. They are backed up and were still building the home and had not even finished many areas when we closed. Stains on the driveway, trash everywhere in the garage and yard at closing, appliances not in, took months just to get approval to start drywall, a closet wasn't even painted a month after closing, shutters weren't on the home until after closing, the floorplan sucks so bad that we are ripping out walls before even moving in, basements were offered for some homes but not others, the "3rd car garage" can't fit even a midsize car because it is shorter so you would have to crawl across the hood to get into the house, stains in the showers of both bathrooms that 3 cleaning companies couldn't remove, there is virtually no storage anywhere, We paid for every upgrade and every premium and yet it is still built to the quality of a home half the price. Talked to at least 6 neighbors and ALL 6 had issues - some even worse. Water heater burnt out 48 hours after moving in, water leaks in the wall less than a month after closing, windows not even being caulked all the way (we have the same problem), no caulking around the gas and water lines outside, chips in walls, it is literally hard to even remember all of the issues. We had 3 different field managers during the process as Pulte keeps moving them to other communities. This is the worst home building experience ever. I wouldn't recommend Pulte to anyone, ever. And certainly not for the price they charge. It is amazing that the city hasn't pulled their building permits yet. There is no way many of these homes should have received a certificate of occupancy. ... More

I will recommend pulte home to my friends.

FOR PULTE BUILDERS The house we purchased almost in double price they charge us, with all extra works , hmm obviously more money, All Material cheap quality , sometimes where roof not in level , same thing with exterior and floor. Some outlets are loose from wall, Garage door works very slow and doesn’t close lot of time. Kitchen cabinets are cheap quality with makes shuts sound. When we walk on second floor, sounds like roof will broke soon . Specially the Paint is not a paint , it’s just like a cheap primer only. Just move to the house last week, but it’s looks like very old house, hand prints all the way in house .outside all the grass they put not gardening grass and from lots of space it’s already gone/dry BEST COMPLEMENT TO PULTE HOMES TRAILSIDE PLAINFIELD IN 46168 ... More

The experience is great.But,regular check on home owners dhould be improved on.

I made the closing with missing appliances, they told me that the next day they would come to install these, it has been 6 weeks and I have not had a response, I have written to customer service and they do not pay attention to my mails. Indeed, they warned of delays in deliveries of household appliances; but other neighbors that are under construction already have all their appliances, I made the mistake of closing trusting their word.

Our Project Manager Matt was the most important contact that led to this outstanding rating.

I love my home, everyone was very nice and professional, my only issue is I have been in my home for almost two months and some things that were suppose to be done has not gotten done yet.

We loved our experience with the builder. Though we do wish things moved faster, we also understand the more macro environmental factors that were a major contributor. Scott was great in communicating to us about updates with our build. Jodee was a huge help walking us through what customizations we still had time to do & updating us throughout the process as well. We really had a smooth process overall

The beginning of the process was excellent! But, as soon as we signed the contract things started going downhill. Our sales consultant didn't provide clear information and openly lied about some of the house's features. The construction process was a mess, mainly during the time Pulte switched field managers. The were so many misunderstandings and a lack of communication with the construction team over the transition period. A little piece of advice, before signing closing, make sure you have everything working perfectly and all the issues found during the inspection fixed. They told us they were going to fix some of them after closing, but once you close the house it's like you dont exist anymore. The customer care team simple ignores your requests or takes about a month to just answer an email and another month to send someone to your home and fix their issues, our customer care manager (Philip) was not even able to answer a decent email and every time we contacted him with issues he replied back with a phone number, no even a word, just a phone number. I would not do this again with Pulte and again do not expect any kind of sympathy once you close the house. ... More