Pulte Homes Reviews in Indianapolis, IN

Buying experience was good. However, not so much with build experience, primarily due to constant turnover of build managers (4) and inconsistent (at best) communication that came with all the changes. Build material quality seems very good, with some of the trades being excellent and a couple substandard. Upshot being we believe Pulte had more houses in construction then they had material availability, managers and preferred subcontractors. Expect the pandemic was a partial cause for some of the issues.

Great process until the end

Thank you and very happy with all the process !

The quality of the material is so cheap, the finishing and paint are not professional at all, and before the closing, if you point to them that there is something wrong they will fix it immediately but after the closing, they take forever. when you make a request for something that needs to be fixed they might not answer unit you follow up with them. I chose to buy a new home so I can set and relax since everything should be new, but this is so much headque. I'm spending my day calling and sending an email and waiting for people to come to fix it, and only had the home for 2 months.

Throughout our construction process we had many questions around Pultes set and missed timelines. During that process we were made to feel like we were in the wrong with unacceptable responses, if we even got one at all. Would not go through this process with Pulte again.

The sales and build process was outstanding. However the process to get construction issues corrected after close has been terrible. Our Customer Care Manager is more interested in making excuses or finding reasons why they should not address the problem than fixing what are overall minor problems.

Not a good experience. Unresponsive.

bad bad bad bad bad

Everything about Pulte is bad, we had literally several issues after closing, they threatened us to close even with these issues identified during orientation. Very bad people, they are selling junk for 400-500k. Beware !!!

I would rate 0 but there is no option, The quality of build is very bad, Site manager doesnt care about the house. we had 100 problems after closing the home. I would not recommend Pulte to anyone.

Our new Pulte home is the fourth home that my wife and I have built over the past 30+ years. The level of service and attention to detail that Melissa and Matt delivered during this entire experience was the very best of the four. And not just by a little. That is impressive under ideal circumstances and even more so given the additional challenges that COVID has wrought with the supply chain and labor. Their dedication to client satisfaction isn't only the best we have experienced with our four homes but among the very best customer experiences we have ever enjoyed, period! They both understand that communication, even when it may be news that we won't like, is the key to success. And they both consistently delivered on their commitments to us. We know how rare that is during the best of times. The fact that they delivered such a high level of service during these times is simply outstanding! ... More

Signed to build this house in February of 2021. Supposed to be complete in August, 2021. At least a half a dozen delays, 3 Construction Managers turned over. I'd find out at the last minute about delays requiring me and my wife to find another place to live after selling our home. Most of my construction close updates came from Pulte Mortgage. Each department pointed at the other as the arbiter of the decision. CMs were just about silent through the whole process - communicating nothing. Andrew being the one exception. Finally closed on the house March 15, 2022. Still waiting on sod and seed for a lawn, fix of window that doesn't lock and some exterior caulking that looks like a child put it on. ... More

To save you some reading; there was little to no communication throughout the process regarding delays, issues, or any other problem that may have held up the closing. The favorite phrase across the board is, "not my job," which still rings true with completing items on our "weather letter" 6 weeks later. In short, Pulte took what SHOULD have been an amazing event in our lives and genuinely ruined the experience, taking all joy out of moving in. We will NEVER recommend Pulte to ANYONE, even people we don't like.

Process was smooth and issues handled well and timely.

I wouldn’t recommend buying a Pulte Home and I question a lot of the most recent 5 star reviews, because myself and all my neighbors around me have the same opinion. If Pulte Homes focused more on building quality over quantity, plus picking the right sub contractors instead of sub par contractors, they wouldn’t have so many issues. Myself and my neighbors are very dissatisfied with how Pulte has handled follow ups, etc. We’ve been waiting for months after closing on various things like gutters, seeding our yards, appliances, etc. The only silver lining is after going through two unprofessional Field Managers, our current Field Manager, who I won’t name for the sake of privacy, actually does a great job and is very straight to the point, honest, and paints a clear picture of what the issues are and how to fix them. The Building Manager we’re currently working with needs to be promoted and could turn that company around from sub par to great. ... More

The quality of work was good. Everything commuted was delivered. They were not the best in communication but other than that no problems

We were so excited to build with Pulte, as we had heard great things. Most of what we heard was not our experience. Working with Charity in the sales office was the highlight of the experience. She was super communicative, friendly and went above & beyond for us. After purchasing our lot and selecting our finishes, it was downhill from there. The construction managers would rarely communicate, and even when we reached out would it respond to emails. They didn’t follow through on things they said they would do. We have been in our home for over a month now, and are still waiting on things to be done that we’re supposed to be done before closing. We love our neighborhood, but really wish we could have built here without going through Pulte. ... More

Satisfactory experience with Pulte

House was not complete on closing date. Lack of communication. Issues still unresolved 5 months later.

Incomplete work at the time of signing. Patch work is still incomplete after a month of signing!

It’s been very bad experience, in terms of communication and response. And new house has so many problems ,Including faulty equipment and it’s hard to get hold of people to get issues fixed. And closing has been delayed for months . And after waiting for Months and overpaying interests we still have to face issues like low water pressure and dishwasher, oven not working , electrical issues which cause inconvenience consistently in every day life.

I would not recommend pandemic building to anyone. While continually being told that COVID was the reason for various issues we experienced, it is not responsible for everything. The finish quality of house is sub-par at best. Sales person was happy to collect his money and move on with no regard for helping address issues. Original project manager no longer with company which is a good thing given the quality of work he let slide. The only bright side at the moment is the new project manager actually seems to care and is looking to actually have the house finished 2 months after we closed.

We chose to build with Pulte because we had friends with a good experience and had never heard anything bad. However, based on this experience I can not recommend them. The process was very smooth up until we got to our pre-drywall meeting. Then things took a turn towards awful. Based on the recent reviews in my area that seems to be common. There is a huge issue with communication from the field manager here. It would take 2 or 3 messages to get a response. That "weekly" update email will come once a month. Make sure to visit your homesite very frequently. It is not clear at all that anyone reviews the trade's work for quality or correctness. Our closing was pushed back 3 or 4 times because of unrealistic dates being set. Very frustrating experience We ended up closing with a list of unfinished things because we could no longer handle being strung along. Do not do this if you can avoid it. The communication becomes non existent once you close. It is very clear that there is no follow up on this list. They don't even bother to track it after they submit the work orders. So you are ultimately responsible for making sure the work is done and review for quality. Of course this is not told to you before you agree to close. After living in the house for a week or so you start to notice a lot of poor craftmanship. I would definitely suggest getting inspections pre-drywall and before closing. I will note that our sales rep was very helpful through everything. And dealing with Pulte Mortgage was easy. ... More

Expect delays and long periods for issues to be resolved

I do not recommend Pulte Homes.! After signing purchase agreement things go down hill fast. Our realtor said he could not believe the poor level of customer care we received from a once reputable builder. We had a stressful, frustrating experience trying to fulfill a life long dream that has gone on for 14 months and is still not complete.