Pulte Homes Reviews in Indianapolis, IN

Our sales associate Nicole was great! Steve the construction manager was great as well. The overall construction and materials used were great, i was impressed with all of the extra steps taken to build a great house. We were delayed 3 times on our closing which was frustrating and the the end result is good but not great. All cosmetic issues really just the finished product for trim and tile specifically seemed rushed through and it did not get a good clean up by the trades. We have been in almost 2 months now and our issues from day one still haven’t been address our point of contact was Megean and other than her introductory email she has not responded to our issues or work orders. We just reached out to Jenna last week and she had appointments scheduled to fix our issues that same day. She has been great and I feel like our issues are finally going to get fixed. This is our 2nd Pulte build, our first one was a much smoother process for sure but overall we love the house and would build with Pulte again. ... More

The construction manager was available and responded quickly but the overall project was drawn out over 10 months. They left the house filthy, especially the floors. Expect to mop them several times to get the dry wall dust off.

Some of design feature are not good enough,closet,bathroom; Sale rep and showroom not detail enough with customer. Construct manager and assistant were responsding the issues.

Buying experience was good. However, not so much with build experience, primarily due to constant turnover of build managers (4) and inconsistent (at best) communication that came with all the changes. Build material quality seems very good, with some of the trades being excellent and a couple substandard. Upshot being we believe Pulte had more houses in construction then they had material availability, managers and preferred subcontractors. Expect the pandemic was a partial cause for some of the issues.

overall the whole process is good. However, some issues which were not solved before closing still remain unsolved although I contacted them several times.

The People I dealt with through the entire process were all amazing! Courteous, professional and attentive!

We love our home and are looking forward to making memories here!

Beautiful home and great experience overall. Disappointed that at move-in home was coated in dirt, cement was cracked, cabinet doors were uneven, cracks in bathroom tile, uneven staircase railing, paint on floors, windows would not l

Wood Hollow is a great community to live in. It is in a great location.

Very poor response to many issues. Hot water issues appliance issues. We need for somebody to follow up now

In the end, forced for taking the closing on the same day when city inspection happened. Even the sales team put a fine; not sure why. Minor issues were not resolved despite my reminders. Pulte should improve the process for Closing day after the home completion. Third party home inspector was not given an exact home completion day; he came thrice. Pulte internal Quality process - BTQ- not sure when they did after completion.

Effective communication between me and the builder

Takes way to long to have problems adressed

After paying the deposit, it's hard to find the builder when you want to find it. I don't know why.

The overall process of Pulte's homebuilding experience was within our expectations, however the lack of communication and remaining open items that were addressed before closing, and continue to linger for over a month now are cause for concern. Communication throughout the entire build process was lacking which caused different issues and items to be addressed at the last second and remain open. All-in-all we love the house, we just wish there was more responsiveness from Pulte.

The quality of the home is great. The process was smooth from start to finish. Pulte prides themselves on warranty, in which they have yet to deliver. Everyone that I have chatted with that built with Pulte has the same experience. If you have items that need addressed before you close, do it then or beware it may not get fixed!

We are among several new homeowners who do not yet have our sod. We were somewhat disturbed to see completed, but yet unsold homes get sod prior to our lots. It is not a good look for your company. It is not the way to treat your customers.

From start to finish, there was miscommunication, incompetency, incomplete information from Pulte. They said they would fix things and do things properly, and this was not the case. Within all the Pulte departments, there was poor communication where we showed up to close and we couldn’t even finish closing as Pulte was waiting to hear back from someone about something needing fixed….which Pulte builder construction manager was well aware of needing fixed in advance- and due to them doing things last minute and rushing, we had to sit and wait at Pulte offices to be able to finish closing. They didn’t have the proper information ready at purchase so we were told our home would come with certain things, then come to find out it would all be extra charges. Not impressed at all with David. ... More

Our sales rep was wonderful! Our project manager was great. Everything else is average at best. Paid a premium but don't feel like we got what we paid for. Pulte also goes for the cheapest things possible to keep their profit margins high. Would not recommend as my #1 choice

Our sales rep, Ryan, was a pleasure to work with and very responsive. However, it was clear that Pulte is stretching its staff too far based on the lack of responsiveness from the building crew. We have also had numerous issues crop up after move in and it has been very difficult to get a hold of the proper party to place a ticket for these issues. Also, our loan processor, Lorre, was a nightmare to work with as far as her organization and responsiveness to common questions. Our loan consultant, Ann, was awesome though! She was very helpful and responsive any time we had any small/big questions. ... More

I believe, given the state of the housing market, and the supply chain issues, it weakened Pulte’s ability to provide the product and quality home that we were expecting. It has been and still is a challenge to get a good quality finished, and completed home.

Zach was amazing to work with. Very thorough and always answered quickly!

The sales process went well; however, there should be better explanation of options and what exactly each option includes (or doesn't). The model home included some features that were not marked as options but were not included in my home's plan. For example, I purchased the optional spindles for the stairway, only to find out later, than only half the stairs would have spindles, although the complete stairway in the model had them. The home itself is beautiful, and I am satisfied with my purchase. However, follow-up deteriorated rapidly after closing. I understand there are labor and supply issues, but two months after closing some move-in punch list items remain unaddressed. And now I'm being told some things that were wrong at move-in now are "not warranted." For example, the landscapers planted a dead bush, which now is my problem. There are chips in the driveway that are "not warranted." I have not received the correct stove and a damaged microwave hasn't been replaced. I know there are appliance shortages, but I have received no information at all re an eta on these items. I think Pulte's outstanding reputation is slipping, probably due to some factors beyond their control. Don't get me wrong, overall the home is great and most workmanship is excellent. The devil is in the details. ... More

After move in issues addressed by submission but could be better with concerns after closing. Still no grass or exterior communication

Homes layout is a hilltop which has a nice layout, however the quality of the home is poor, paint had many issues, drywall texture was cracking was supposed to be fixed before closing and only some of it was fixed. Sewer smell coming from all the sinks.