Pulte Homes Reviews in Indianapolis, IN

Without these 2 men, the experience would continue to be a mess. Pulte is not a trustworthy company to be honest and you have to be on top of them at all times. These 2 men who are our construction team have been the buffer and the silver lining to the rest of what has happened. We were not given a pre foundation meeting we should have had due to yet another firing of a construction manager which seems to be rampant (our neighbor had 4!!) and without that meeting we had NO idea our home was going to A) be on a ski slope and B) be set so far back we lose have our yard. NONE of this was explained during that crucial meeting we were not given. Yet the Vice President of construction (we think that’s his title) who came out here literally was condescending and a real jerk to us when we were so upset about this. He just kept giving us the company line. The city of Westfield is also another story. They gave us a song and dance how they were “concerned” about our happiness and then talked out of 2 sides of their mouth when it really came down to it. We had heard prior the city was not “pro-homeowner” but this sealed the deal. Not the welcome we expected to a new city either. The house itself is too new to know what will and won’t happen. So far we have had some minor issues that the two men i mentioned have gone above and beyond to make sure they’re done right. But as far as Pulte itself? We’ve experienced both a production builder and a custom in the past we would not go this route again. Barely any choices except for shades gray or white on everything with one choice for cream or a weird unfinished brown. No choice on exterior doors or windows. No changes. Not any. So it’s not the dream home for the price we paid but things we can change. The Lot we cannot. If we recommended building to someone, it would not be this type of building as they have become too rote and rigid as “production” builders. But the attitude of what we believe was the VP if construction towards us has completely soured us during a brief meeting and his attitude towards us after. Could not recommend Pulte solely based on the experience of his take it or leave behavior. I’ve been in customer service for 27 years and I pay close attention to how I’m treated. These 2 men gave the BEST customer service and continue to. Pulte should be fully aware how amazing they are to their clients and their attention to detail. Good luck with the rest of the company. ... More

As a retired realtor, I found my experience to be quite stressful. The fact that we have been living in our new home for six weeks and we are still scheduling service calls to complete tasks that should have been completed correctly from the beginning is somewhat unacceptable. Had it not been for Austin, our construction manager, I would have totally lost it.

Post move in issues not resolved in a timely manner ( it’s been 7 weeks). Promises of services for specific day have been no shows on numerous occasions. It would be nice to have our home finished so we boyish complete our move in. Hint - don’t close until everything is complete!

We like the location and the space of homes on lots. We were disappointed with lack of flexibility to change material. For example, we wanted the room off the kitchen (that was suggested for an office) to be a butler’s pantry. Pulte would not do this. We asked to leave the room so that we could make it what we want. Their response was no. Therefore, we have paid more money to have cabinets made and we are going to dispose of the cabinet and countertops that was installed. What a sinful waste of money and resources. There was only one option for the roof and limited (very similar to every other house in the neighborhood) color palette choices. The lighting selection was also limited and not attractive. ... More

The sales people were very pushy, and it you would see costs creep up unless you look at everything in detail. They try to push the other Pulte services on you. The house however is good quality, but some of the things seem old style.

The rep we dealt with was amazing prior to closing. After closing, during our 30 day period, where we had multiple issues, it was the opposite experience. The lack of support was unbelievable and we've never experienced anything like this with prior home builds. We have multiple issues still waiting o be resolved 45 days after closing. Just know after closing is not what you'd expect from Pulte. Three of us who just moved in all have experienced the same issues.

I rate my new home buying and built experience with pulte as 3.2/5.0

Multiple options to upgrade ( but with a steep cost off course), allows to build and add on your choices. The sales team was very helpful in choices and explanations. The construction side of folks, take their time to respond. The closing got messy as the corporate and the construction team were not on the same page and had to delay closing by four weeks. We are still working on clearing some last minute kinks, but overall the follow up team is responding well. Overall a good experience. I will choose them if I am interested in a lot of personalization to my build.

Good experience working with our sales consultant, construction manager.

Our construction manager was AMAZING. Our house is wonderful, which is a real testament to the subcontractors. Our sales person was pretty awful, her manager was a joke. Neither of them delivered on the expectations that they set. We went under contract at the right time, prices are outlandish now. I suppose that’s more of a condition of the over all housing market though.

Many issues and no one taking the heat for them. Still have items that are not finished and I moved in two months ago. I understand the crazy times, but too many errors were made.

Overall, our experience with Pulte was decent-to-good. The home and feature selection process was easy and informational. We did have delays in supplies (prolonged closing by 4+ months), which was frustrating, but the communication was frequent and transparent throughout the delays. We would have appreciated some sort of concession in price/compensation, but that was never offered. Our construction liaison also transitioned halfway through the project, which provided some anxiety, but our new liaison did a great job picking up where the old one left off. During our final walk-through, we were able to point out a lot of the inefficiencies with the house, which got fixed for the most part, but there are still some issues. Our kitchen cabinets are slightly slanted and some of the bathroom counter drawers don’t remain shut. Also, some of the wood around the counter space is damaged, which is frustrating for a brand new house. Finally, our bathroom mirrors, closet shelving and toilet paper holders were delayed by about 3 months. ... More

The home appears to be built well. There were several small issues to do with general clean up and plumbing. The appliance supplier is horrible and had we payed closer to the contract I would have had second thoughts. We have been here for almost 2 months now and all is fixed except for the microwave.

We love the house, however, the quality of craftsmanship was not what we expected. They were prompt to address the many issues that were noted during the build process.

dont want to know how it went

You have to fight or beg for everything that went wrong

I built and bought the house in the winter so I have lots of details to be fixed that were not noticeable or fixable during that time. Since I already closed on the house, now I have to wait until they have time to come and fix them after they finish building other houses they have to close on first. It seems Pulte is in a hurry to sell and close on houses. I wish I didn't close until they got everything done.

Please provide more choices for upgrade selections.

Very disappointed in quality of workmanship. Also qualify of some materials questionable. Great example. We have been in the house less than 2 months and already replacing all the main level flooring. Cheap quality material and noticed many blemishes that were not addressed at installation. Even worse, as I was removing the flooring, there was little evidence that any dirt and debris was cleaned up before the flooring was installed.

While we love our home and our field manager- the outsourced help was the problem during the build and many times things were fixed fast and not right. We are still waiting on a punch list of about 10 items 2 months later, with no end in sight. If we ever build again, it won’t be with Pulte

Had some major issues prior to closing. Gave Pulte more then a month of heads up. Was told it will be taken care of. It of course was not done prior to closing. Now months after moving in still dealing with people coming in and out getting things done. Not talking about punch list, paint areas type of items. Major headache for something that could have been addressed prior to me moving in. Pulte is doing what they said they would but I am having to constantly remind and send emails to ensure that things get done. I am having to project manage basically and stay on top of things which should have been done prior to move in. I do not think I would build with Pulte again. Premium price for average to below average quality of finish. For sure do not get their options! Do it yourself through contractors after close and save yourself the extra headache and $$$. ... More

This is the second home my wife and I have constructed in Indiana and the fifth home owned. Overall, there has been a lack of quality control and attention to detail during the construction process. Following are examples - Dishwasher was either defective or installed incorrectly. The result was the soaking of the subfloor of the kitchen. The level of damage required a water restoration company to come to the house to remedy. The process is ongoing and may require disassembly of the cabinets. Landscapers have cracked sidewalk and driveway while operating a bulldozer. In the building process, after drywall installed, workers punched a hole through the wall to run an extension cord. The steel I Beam running the length of the basement has construction mud caked in multiple spots. Pulte process appears as we will fix on the backside rather than quality control on the frontside before the owner closes on the house. We specifically chose Pulte because of the floor plan of the house and the Hidden Pines neighborhood. ... More

Lack of training for consultants that are selling the homes. Post build cleaning is not adequate for move in. Dusty , countertops dirty and windows dirty. Company pushes for a 10/10 in order to close on home. Comes back to fix or correct things afterwards.

Our guest room shower has two cracks in the wall, our bathroom master vanity has a crack in the sink, our master shower has a black stain on the ground.

I've been trying to get a couple settlement holes in my yard for two months now. I had a weather letter at closing for them to finish the final grade of my yard after closing. Very disappointed but not really surprised.