Pulte Homes Reviews in Indianapolis, IN

OK house in the end but not a great expirence

These town homes are thrown together pretty fast. The garage walls do not get full dry wall coverage. We noticed water damage when we were conducting a walk through which was minor at the time turned out to be a leak in one of the walls which was causing water to pool under the downstairs flooring causing damage to about all of our lower cabinets and trim we are well within our warranty so they are going to replace everything. Idk these are not forever homes so I guess I should have lower expectations. We will be moving once we get it together.

My experience with purchasing a spec home from Pulte Homes has been mixed. Initially, the salesperson who assisted me was very pleasant and helpful throughout the buying process, which was reassuring. However, upon moving into the house, I encountered several issues that have been frustrating to deal with. One of the most surprising discoveries was that the kitchen exhaust was not installed. When I raised this concern, I was informed that it wasn't included in the specifications for the home. Frankly, I find it hard to believe that any modern home would be built without such a basic feature. One of the most surprising discoveries was that the garage door did not include an automatic opener. This seems like a basic feature that should be included in any modern home, yet it was not part of the package for my home. This omission has been inconvenient and unexpected, adding to the frustrations of settling into a new home. Shortly after settling in, I noticed a leak between the second and third garage spaces. I promptly reported this to the appropriate contact at Pulte Homes, who initially came to inspect the issue. They acknowledged the problem and mentioned they would consult their manager. Unfortunately, despite my follow-up emails, it took weeks for them to return and address only a portion of the leak, leaving the drywall still in need of repair. Further complicating matters, the ceiling lights began malfunctioning not long after. Despite reporting this issue promptly, I have yet to see any resolution after several weeks. Another disappointment has been with the backyard landscaping. The yard was delivered with straw installed, but underneath it, there are large rocks that have made it challenging for the grass to grow evenly. It's clear that this was not disclosed or adequately addressed during the purchase process. Reflecting on my experience, I would strongly advise prospective buyers to thoroughly inspect every aspect of the house before finalizing their purchase. While the initial sales process was positive, the ongoing issues with construction and responsiveness to repairs have been disappointing. ... More

We love the Cardinal Point Community and lifestyle associated with it. Our home plan is perfect for us however the quality is not what it should be for the price paid. We have been told we can't request service unless it is something major so we are living with sticking doors, uneven paint, poor drywall finish (garage is atrocious), cracking driveway among other issues.

Once they have your money they are very unresponsive and do not stand behind even their stated timeframes. As an example when you enter a ticket they will “get back to you within 24-48 hours”. Often it is weeks and sometimes not at all. As this is my second Pulte build I thought the first was “COVID related”. It is not. They don’t respect your time, or your property. Very disappointed with customer service and lack of care once the property is sold.

Pulte did a lot of things right but missed the mark on the finer details of completing the home. Work after the close is ongoing.

Overall home quality is ok

The quality we were expecting from Pulte and this price point for this home just was not there. We should not be having all these issues. Future home buyers definitely spend the money to get your own inspector. That was our big mistake. You want to be excited about purchasing a new home. It’s stressful enough just moving, but add on the back and forth process trying to get major things fixed on your new home is another level of stress. The sense of urgency is lacking and the builder should have caught these problems during the build process. At this time we are filled with regrets towards this purchase. Just too many major issues to deal with on a new home. We hope this changes if things are repaired properly. ... More

Pulte is just ok- not exceptional

Pulte's finishes are weak at best. Their finishing work is suspect and truly they use low-grade products and market them as high-end finishes. If you love the neighborhood and location, just get a bottom-end house from them and have a contractor come in and do the upgrades. You'll pay less and actually get some qualified contractors to do solid work.

After reported the issue as part of new home warranty, it took a long time to schedule the service. Hope Pulte Homes take care of customers even after purchasing a house.

Once home is signed for Pultie s very slow to respond to home issues let along give direction on how to get things fixed. Been here 7 weeks and still no back yard. Pultie won’t come and fix things, like painting, leftover blue tape for 10 months! No one wants to take responsibility for home issues, granted they are little but paying what we did for a home we shouldn’t be treated this way.

My experience at the time of buying and after buying isn’t good and didn’t expect this kind of quality work

Bad responsiveness by those in construction leadership positions. Apathetic responses to concerns that were raised.

Andy and Ryan were phenomenal as Project Manager/Sales Rep. The trades were beyond horrible with craftmanship and response times. Crooked drywall, crooked cabinets, crooked countertops, and crooked door trim and frames awaited me everywhere on the day of my closing. During the build, the trades were scheduled for a certain day and/or time, which was relayed to me by Andy, but when I would check on the house, that particular item was not completed. Sometimes the delay was a week, sometimes the delay was a month. The trades would also have a punch list of five items that I would present to Andy; however, only one item would get completed. If I did not visit the construction site every day, and relay to Andy the issues I found at the time, who knows how bad the framing and some finishing touches would have been. I was told that the closet in a bedroom would be square before HVAC was installed. Unfortunately, the drywall was installed to prep for the furnace and not much could have been done with the wall afterward. I combed through the house searching for any and all crooked walls and was able to point most of them out. Unfortunately, when the drywall was cut, you can see curves and angles that are not square or straight. I will give props to the company that tiled the master shower. Other than that, you need to find tradespeople that give a crap. ... More

My sales rep, Jason, was wonderful to work with during the process. During the build though sometimes my house would sit for a couple of months with no work done. Then Andy and Logan took over as field managers and things started to happen quickly finally. All three of these people were great to deal with and on top of things. Once I got into my new house though a few issues came up and it takes weeks for any responses or any one to come out to do repairs. At the moment I have three windows that are leaking causing the paint and drywall to peel, stain and break apart. I reported this issue on 11/27 and after finally getting a response about a week later, I was told the soonest anyone can come is 12/22. It is now 12/26 and no one has called or showed up yet. It's a great location and layout but just a few things is showing that the quality of workmanship is poor. Other neighbors have had the same issues with getting any responses as I have so seems once Pulte gets your money, you get put on the back burner for any issues to be resolved even though there are workers and companies in the neighborhood almost every day, all day long working on building new homes but not existing ones. ... More

I'm not going in to detail, but it was average at best. The time to build the home was absurd. I also find it humorous that you have a link to help me write a "great review". Wow.

Somewhat disappointed with our new home buying experience, specifically with the receipt of the house after closing. House was not cleaned properly and extensive items were either missing or not done correctly. Our concerns have not been met with a sense of urgency.

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

I made the closing with missing appliances, they told me that the next day they would come to install these, it has been 6 weeks and I have not had a response, I have written to customer service and they do not pay attention to my mails. Indeed, they warned of delays in deliveries of household appliances; but other neighbors that are under construction already have all their appliances, I made the mistake of closing trusting their word.

Make sure everything is fine before you close. It is hard to get them to come by after closing. Do not rate until you have moved in!!

Pulte is not responsive to issues and bad on communication. Mortgage company horrible

Great process until the end

Throughout our construction process we had many questions around Pultes set and missed timelines. During that process we were made to feel like we were in the wrong with unacceptable responses, if we even got one at all. Would not go through this process with Pulte again.

The sales and build process was outstanding. However the process to get construction issues corrected after close has been terrible. Our Customer Care Manager is more interested in making excuses or finding reasons why they should not address the problem than fixing what are overall minor problems.