Pulte Homes Reviews in Indianapolis, IN

This is the second home my wife and I have constructed in Indiana and the fifth home owned. Overall, there has been a lack of quality control and attention to detail during the construction process. Following are examples - Dishwasher was either defective or installed incorrectly. The result was the soaking of the subfloor of the kitchen. The level of damage required a water restoration company to come to the house to remedy. The process is ongoing and may require disassembly of the cabinets. Landscapers have cracked sidewalk and driveway while operating a bulldozer. In the building process, after drywall installed, workers punched a hole through the wall to run an extension cord. The steel I Beam running the length of the basement has construction mud caked in multiple spots. Pulte process appears as we will fix on the backside rather than quality control on the frontside before the owner closes on the house. We specifically chose Pulte because of the floor plan of the house and the Hidden Pines neighborhood. ... More

Very hard to know what you are getting for your money, little flexible in design and build. Yard quality very poor. Some subs did subpar work.

Framing isn't square, and the finish work isn't great. Do not believe that you will get a complete landscaped yard unless you're willing to accept all weeds in the back and standing water. Without a landscape warranty, they will simply shrug off the poor landscape job, resulting in the new homeowner having to pay thousands of dollars to correct the backyard.

well we’re to begin I’ve submitted over ten tickets in not even 2 months of living in my house !! Good thing Mr. Pike is such a great employee or your company would be even worse ! Your project managers are a complete joke and do not care one percent about anyone that has already purchased a home , O and my back door lock has stopped working for the second time in the two months I’ve lived here bravo , your a company who only cares about making $ and not helping the people who buy your homes , again besides Mr pike who is excellent I’d say I’m very disappointed with pulte and would not recommended unless to treat you guys like 2 year olds . ... More

Lack of training for consultants that are selling the homes. Post build cleaning is not adequate for move in. Dusty , countertops dirty and windows dirty. Company pushes for a 10/10 in order to close on home. Comes back to fix or correct things afterwards.

Our guest room shower has two cracks in the wall, our bathroom master vanity has a crack in the sink, our master shower has a black stain on the ground.

I've been trying to get a couple settlement holes in my yard for two months now. I had a weather letter at closing for them to finish the final grade of my yard after closing. Very disappointed but not really surprised.

There are a number of things that were not done correctly and still have not been addressed over a month later including a gas leak under our cook top, electrical, a garage door that wasn't painted the right color, sub-par cleaning the day of our closing (we could not hold up closing because we needed to get in), etc.

The home building process was stressful and delayed. Not all the delays were due to labor and supply shortages. Some of them were due to an inexperienced construction manager and trades that made mistakes. The price of the house was high compared to what you could get 5-10 years ago. The quality of the build was medium-high. No major issues, but some components were not done to my satisfaction and I plan to replace certain things within a year or two. The build took almost 15 months and the delays caused major inconvenience to my family. The house itself is good and overall is something that will work for my family long term, but overall I did not enjoy the build experience. ... More

Sales person really helpful and quick to respond. Project manager seemed to not know what was going on 1/2 the time. Expected better quality and workmanship for the price

Overall, we really like our house. We have been in our house for almost 6 weeks and the kitchen still is not complete.

Make sure that the house is completely done before you sign off, regardless of promises. We are still waiting for fixes to be completed.

Take a home inspector with you before closing

The experience was stressful. The quality is average. Walls seem thin and it sounds like a herd of cattle when my children play upstairs and I’m downstairs despite the fact I have pretty laid back kids compared to others. All the doors were dinged up you when we moved in and no wood filler and paint can correct them even though that’s what they’ve done over and over. Whatever you do, do not upgrade your color of paint for the entire house, save that two grand and hire a painter to come paint your entire house with a satin paint after. They will only use flat paint and our house is a constant scratched up mess. The magic eraser is my best friend. It’s going to be far from perfect, so to have that in your mind will help. Not for the detail oriented like myself. At the end of the day I love my house I just would’ve rather known what to expect on some of these things but you living you learn. I hope if I ever have a friend build I can help them navigate the process to know what to spend money on and what to do after the fact. It’s very hard when you’re spending your hard earned money on things and you’re let down. They have a warranty company and so far we’ve called them five times and have never gotten a response. We had to go above the gal that is in charge of it and we got an answer to a couple questions but since then we’ve gone back to calling her and we get no response. It’s absolutely unprofessional and I’m just so over everything that I don’t even have it in me to worry about it the home issues. I have a life to live work to do and three kids to take care of. I’m just trying to except the flaws. ... More

Once moved in we have found simple things in/on the house that were finished with low quality. Also some of the building materials used are of low quality. For the price of the home, we've found the general quality to be far lower than expected. It is very disappointing.

My wife and I found a home in Trailside we really liked, we had noticed the neighbors fence looked like it was encroaching onto the property. I had mentioned this to everyone at Pulte we spoke with Sales, Field manager, Pulte Title company. and we were reassured it would be resolved. we have lived here 2 months now and I have made 4 calls to Title company to find out what actions are being taken to resolve the issue. He says he has contacted Legal and they would be in touch with me and still nothing.

Not impressed with this home.

Overall nice home but they do not allow for ANY customization which is a significant disappointment considering how expensive these homes are. They have a decent selection of finishes, but upgrades are costly from base selection and even basic items are costly to upgrade. Overall feel of house is nice and would only change a few things like increase the size of the garage and adjust layout of the basement if the builder would allow. Absolutely avoid Pulte Mortgage at all costs.

Should have 3 total walk throughs. Because when work isn’t done at 2nd walk through...and you are heading to closing, it puts you in a bind.

I still don’t have a mailbox! I was told it would be about 3 weeks. It is now 2 months. They put up a temporary but the post office will not deliver. I have to go to the post office to get my mail. I called but still no resolve.

All depends on how Pulte handles the problems AFTER the closing, we were told to wait one year before we can report any problem.

Craftsmanship is a lost art. From concrete issues to drywall there are plenty of ways that the quality could have been better

My experience building my first new home has been deeply frustrating. A major leak above the furnace caused severe mold growth, clearly pre-existing before closing. Neither the construction manager nor the warranty team caught it. Despite the mold’s presence, the warranty personnel refused air quality or mold testing, dismissing concerns based solely on photos. I’ve had to pay for testing myself to protect my family’s health. Other issues, like cold drafts through outlets and wall dripping, are brushed off as ‘normal.’ The warranty team refuses to investigate insulation or ensure the home meets code. This builder’s claims of quality and energy efficiency feel entirely misleading. I cannot recommend them based on my experience. ... More

Pulte did a lot of things right but missed the mark on the finer details of completing the home. Work after the close is ongoing.

Pulte's finishes are weak at best. Their finishing work is suspect and truly they use low-grade products and market them as high-end finishes. If you love the neighborhood and location, just get a bottom-end house from them and have a contractor come in and do the upgrades. You'll pay less and actually get some qualified contractors to do solid work.