Pulte Homes Reviews in Indianapolis, IN

Incomplete work at the time of signing. Patch work is still incomplete after a month of signing!

Expect delays and long periods for issues to be resolved

We like many others building in this climate has been very challenging. We feel we have been very patient and like to consider ourselves as team players. Having said that there has been no reward or recognition in doing so. We feel we have been pushed into being THOSE clients which is very uncomfortable for us. We closed on our home with unresolved items left to be finished. We did this on the word of our field manager Erin Smith/Jake McDole and their construction supervisor Zacree Sheese that all items would be addressed in a reasonable time frame. Now we are left in a home with unfinished work and concerns of the quality of work that has been finished. (faulty brick and caulking on outside of home, soft spot in the middle of gathering room floor) we closed February 9, 2022 and are continuously reaching out on when our unfinished work will get some attention. There really hasn’t been time to enjoy our home with so many projects left undone and no one giving us any feed back when this things will be addressed. This is our retirement home and would like to start enjoying the hard work we have done to get here. We would love in the end to feel that we made the right choice in building with Pulte. Just a side note: in talking with contractors working with Pulte they also seem very frustrated with the response and support they are getting. Thank you for allowing a platform for voicing our concerns. ... More

There are dozens of fit, finish and trim issues. We have been so patient and understanding with our reps, its not their fault, and I am sure they are overwhelmed. But for a $600k house, the workmanship is really terrible. Nothing big (so far) but paint, trim, etc. Oh, and the installers drilled through a main waste line putting in shelves. And the site wasnt cleaned up before closing, or since

The quality of materials and labor they used is below average for the price you pay.

My house is a nice home, and some issues are being resolved. But they make more work for themselves by not addressing issues brought to their attention prior to completing a job. Ie. site manager told no insulation was in garage prior to drywall installed. Still put drywall up without insulation. Had to them blow in insulation which I feel is not as good of insulation as well as making so many holes in drywall that now finishing my garage walls will cost me more money. This is only one example. It’s issues like this that are dragging Pulte’s quality and satisfaction down. Communication during the building process is sorely lacking. ... More

Build process took way longer than planned/ expected. House was not completed when we signed. Ensure you get inspections done pre drywall and after, as they tend to rush you through the inspection walks. Multiple things not painted, or just plain poor workmanship on multiple items but everything is contracted out and they leave it up to you to complain or pin point every quality issues instead of it just being done correctly the first time. We expected better quality and communication during our build.

Very poor service and everything is delayed. Even after closing the house for 30 days there are still things that need to be installed in home.

I Have two verbal conversation about warranty issues along with a submitted ticket over 10 days ago without response.

Bed and solving issues And not getting back to you

This is our second Pulte home we have owned over the past 5 years. The first one went great During the beginning of our home buying/building it went fabulous. During the middle and end was a different story. We knew about delays and could understand that. Unfortunately, Pulte didn’t have any quality control when it came time for the finished product. We have an upgrade kitchen that has damaged cabinets and rushed backsplash. The backsplash has two different color grouts and tiles sticking out after repair was made before closing. Our master bathroom has a large walk-in shower that has two different color grouts, marble bench that isn’t straight, and tiles that aren’t laid correctly. ( this was done the day before closing). We had numerous issues with the finished product from the painters.We are still waiting for the punch list to be done. Our building manager did involve her upper management but we are still waiting. When asked about getting the items listed done before closing the response was “it’s a warranty issue”. We have lived in our new home for 7 weeks and we still have no game plan on our kitchen and master shower. I wouldn’t recommend Pulte to friends or family. ... More

They build your new home, then you feel like you got a used home due cosmetic damage to flooring, cabinets, walls, etc,

Our experience was plagued by lack of communication and our field manager was changed three times during the build process. The last month of the build was a complete rush and showed in the quality of the workmanship at the end.

Love our home now that’s it’s done but it was a long time coming that required a lot of oversight which was very frustrating at times.

I had a bad experience around closing time as there seemed like there was no coordination or communication between the involved stakeholders. Closing got delayed and since i was moving from out of state that made my experience even worse overall.

It’s wonderful to be in a brand new home. Unfortunately, that gets ruined when you spend the first couple months constantly finding all of the poor workmanship that wasn’t caught during your brief final inspections. Walls out of square, sloppy craftsmanship all over the place, broken doors, drawers, and cabinets. Very slow response to get anything taken care of. If you’re thinking of building a new home in the Indianapolis area, go with anyone other than Pulte. You’ll be happy you did.

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

After paying so much, this is not what we expect to get, quality of everything lkke dry wall, boards, shelves, bathroom not up to the mark. After a month only I am seeing all the ptch work coming out, drywall getting scuffed just with the touch of anything. Nails are coming out from the doors and shelves.Got defective gas init, at the time of closing, field manager said he gonna replace it but after that we are just doing follow ups. Not happy at all

Things were good until the end. Since I closed I have had a terrible time trying to get issues resolved. The little attention to detail is missing. There are lots of little mistakes. For example, paint spills and splatters, lumps of plaster, scratches. Several of the items marked during the final walk through were never fixed. They planted trees then turned off the irrigation so now all 5 are half dead. They won't replace because there are still a few green branches. I can't get anyone to respond to my emails. I asked someone to come out and check the issues that I have and I get no response. I like the house overall, but the little attention to detail is missing. I hope that big issues don't show up in a few years. ... More

Major repair that needed done (I caught it) after closing. Extremely frustrating and stressful to deal with after moving in. Was not fixed correctly the first time and I've been dealing with it ever since. Multiple promises to fix several items right after closing have not been done months later. Warranty submissions go unresponded to for months (in talking with some neighbors, it's taken more than a year for some fixes). I'm lucky not to have some plumbing/leaking issues that I've heard several have had throughout the neighborhood (or at least they're undiscovered as of yet). Do your research and speak to existing homeowners before you build. Be prepared to not close on your house until they fix major issues, or they might never get fixed (or you will have to pay for a repair on your NEW home). ... More

I bought a home with other builder and my experience with them was much better than Pulte. We moved in recently into this new Pulte home and there were several things need to be fixed even after closing. I called and texted several times the supervisor, but their response was very poor. Its been a month since we moved in, still they did not fix the things yet. I am still waiting and frustrated. So make sure that everything was done before closing. Once closing is done, it will take months together to get the pending works done. Don't have an assumption that big builders will be very responsive even after closing. ... More

We closed with items not finished with their word they would be finished quickly. It’s been 2 months since closing and they still haven’t finished our master bedroom shower. Completely unacceptable and nobody from Pulte cares or wants to help get it finished.

As a real estate agent who has worked with Many builders this was the worst build process and worst finished product I have ever sold. The contractors rushed through the work. The quality of the finish is DIY quality at best. My home that was 18 years old had better quality finishes in it than this brand new home. I’m scared to see what other issues will arise the longer we live in the home. It’s a shame the process and product were so horrible because we love the floor plan and our home.

Quality of build wasn’t great. All bottoms of doors were chipped and not fixed before closing. Forgot to caulk to kitchen counter and the bathroom sink didn’t have a vanity. This is just a few things amongst a lot of other finishing touches.

Overall the house is decent but for the price they charge, the quality is just not there. Numerous issues that builder tried to explain away. Also, builders response time is horrible still waiting on items to be fixed from two months ago.