Pulte Homes Reviews in Indianapolis, IN

My project manager had way too many homes. It was evident in the responsiveness and ability to keep up with issues. There were a few hiccups along the way that I had to stay on top off, but the painters are a disaster. It was ridiculous what was missed and how many times they had to come back. By the time we closed, I basically just gave up. I’m also disappointed that the ceiling/attic isn’t strong enough to support any storage. I would like to attach some indoor gym equipment for kids to the walls and ceiling, but Im scared the roof would fall down..even though I was able to put something similar in my last house without issues. I don’t regret buying the house, but I’m left feeling disappointed. ... More

If you start this process with low expectations, it's not bad. Do not have high hopes in these areas: Excellent communication Pride in craftsmanship Timeliness Customer service is hit/miss Ability to get materials in stock (not Pulte's fault, that's a supply chain issue) Ability to hire quality framers (that is Pulte's fault) Workers paying attention to detail Feeling like you, as the customer, are important. I would also recommend that during the building process, you make site visits frequently. There were many mistakes made and if you aren't there to catch it, it can be covered up by the next phase of construction. Hire an independent inspector. It's not too terribly expensive, but can be a huge help. ... More

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

Be prepared to be a project manager if you decide to build here. We experienced multiple misrepresentations, poor communication, and very little accountability. We fully understand supply shortages and labor issues but the poor communication was fully within the team’s control. We constantly had to request updates and track product delays ourselves. They constantly weaponized our closing date whenever we attempted to hold them accountable for build errors, missing items, and damages to our home. I’m just glad it’s over and can put this experience with Melissa and Matt behind us.

Sales was not polite, push for more option purchase very aggressively. They are obviously short in man power. the field manager was a good man, he tried his best but there is just too much for him to cover. Little issues all around the house, not critical but annoying, especially for house at this time price range. My neighbor had a blocked sump pump the first day he moved in … i am checking mine frequently, my sewer pump beeped crazily one day after the bathroom was used, after a minute it pumped itself then everything went ok, not sure what was going on

All I can say is we are 30 Days past closing and have a laundry list of things that are not done

Not a great buying experience

Our experience with Pulte had positives and negatives. We chose to build with Pulte because of the lot location and available floor plans, not because of a favorable Pulte reputation. We knew we were taking a chance, but hopeful Pulte would raise their standards with our more expensive home. This was our fifth house to have built with the last two being custom homes, so our expectations were high. On the good side: Our sales rep was very good. Knowledgeable and helpful. On the marginal side: The choices we had to pick from for interior selections were very limited. Especially for a house in our price range. We have made many changes already in our first two months of ownership with more to come. Also, we chose a new floor plan to Pulte, and it included unknown design flaws not corrected. before build. The bad; Quality of the subcontractor's workmanship, especially the drywall contractor, was very poor. Uneven walls, corners out of square, poor drywall finishing and painting, etc. Some flaws were able to be improved through rework before closing but others were not. Unfortunately, we will live with the results for years to come, or until we have it redone ourselves. It makes us sick to look at the final product in light the price we paid. Seems as if our neighbors had the same experience. If Pulte wants to improve their image as a production builder with higher end houses, there needs to be a mindset change to think and act more like a custom builder. Improve offerings. Raise expectations of contractors. Hold contractors accountable for their work. Keep work areas clean and safe. Have some pride!! I understand Pulte looks at the process as a business to complete a house as quickly as possible to take in the cash. However, if there was more ownership, accountability and pride towards the end product and therefore customer satisfaction, it would go a long way. ... More

We signed up for a home and until we pay the earnest money, the sales rep was behind us and after that she never responded to our emails / texts or any questions. I will never buy from Pulte again.

Overall attention to details missing in build quality process , I was forces to close incomplete house and closing department didn't fallowed his own closing procedure and did `t provide me enough time to inspect Now whole burden is on already overloaded support team

The beginning of the process was excellent! But, as soon as we signed the contract things started going downhill. Our sales consultant didn't provide clear information and openly lied about some of the house's features. The construction process was a mess, mainly during the time Pulte switched field managers. The were so many misunderstandings and a lack of communication with the construction team over the transition period. A little piece of advice, before signing closing, make sure you have everything working perfectly and all the issues found during the inspection fixed. They told us they were going to fix some of them after closing, but once you close the house it's like you dont exist anymore. The customer care team simple ignores your requests or takes about a month to just answer an email and another month to send someone to your home and fix their issues, our customer care manager (Philip) was not even able to answer a decent email and every time we contacted him with issues he replied back with a phone number, no even a word, just a phone number. I would not do this again with Pulte and again do not expect any kind of sympathy once you close the house. ... More

Signed to build this house in February of 2021. Supposed to be complete in August, 2021. At least a half a dozen delays, 3 Construction Managers turned over. I'd find out at the last minute about delays requiring me and my wife to find another place to live after selling our home. Most of my construction close updates came from Pulte Mortgage. Each department pointed at the other as the arbiter of the decision. CMs were just about silent through the whole process - communicating nothing. Andrew being the one exception. Finally closed on the house March 15, 2022. Still waiting on sod and seed for a lawn, fix of window that doesn't lock and some exterior caulking that looks like a child put it on. ... More

For the price we paid for our home, I would have expected better quality workmanship. We have needed to have several things corrected that resulted from shoddy work, such as crooked mirror, installation of damaged window casing, replacement of damaged or defective cabinet doors. The cabinets are not great quality, and we paid a premium for the convenience package. The touch up paint the painters used (and what was left for us) does not match exactly, so it stands out. It takes forever to get hot water to most of the house, so plumbing design is an issue. HVAC design is poor as well. The floor plan is great; if the build quality matched up it would be worth what we paid. ... More

After our experience we wouldn’t recommend Pulte to anyone. Based on quality, difficulty to work with, lack of transparency, and neglecting to fix things.

During the build process, the field manager did not communicate with me; and when I called or emailed; he didn't promptly get back to me; if at all. Since closing, he hasn't followed up promptly when I reach out. And the list of items that still need to be done/corrected, hasn't been addressed. It is beyond ridiculous

Poor material quality for the price, worst customer service, and lack of options.

Pulte’s poor communication and commitment disappoints us so much. They really need complete responsibilities and accountability to listen carefully and timely communicate. Most importantly they have to take action but not simply disregard or inaction. Very disappointed and unpleasant experience.

The attention to detail or lack there of really was disappointing. Lots of bumps in the road and still finding the little things that were sloppy in the craftsmanship. You can tell that everything was done with speed not care. Don’t even get me started with the sales representative.

Closed on home in March. Yard has still not been installed - issue is not due to COVID-19. This is a shame as we would not have poorly rated this experience prior to closing. We have been understanding about a window needing to be replaced and workers not being allowed in homes during the pandemic. However, yards are being installed consistently around the neighborhood as we watch and wait for the past 2 months.

Pulte talks a lot about quality but the contractors they use for fit and finish are terrible. We closed on our house and there are still a lot of issues that Pulte has yet to fix. From missing siding, to poor caulking, uneven drywall, scratched appliances- you name it. I am confident that our framework was done correctly but from a fit and finish standpoint Pulte misses every mark.

We are not happy with the quality of the house built by Pulte. Our previous home was also a Pulte home and was in a great condition after more than 10 years. We are disappointed to see that the quality has gone down with the new house even though it is a more expensive home. There were many errors in the building process that we caught and had to bring to the field manager's attention. There were still many issues that need to be addressed after the closing.

All kinds of surprises during closing. The builder isn’t professional enough. Different people employed by the builder have different versions of the same fact and nobody is willing to take the responsibility for the problem. The construction side was great but the sales and title side were not great.

Very poor on most points. Ryan our sales manager was fantastic. Other than that poor.

One of the most frustrating experiences of my life building with this company. Inconsistent oversight of subcontractors. Lack of transparency with issues. Poor communication during the build process. If you build with this company I would never come to the construction site. Watching "how the sausage is made" will do nothing but aggravate you. Make sure to hire a private inspector before closing.

Had our construction manager quit 2 weeks before our house was supposed to close and realized he hadn’t cared for weeks. Had so many things wrong at our walk through. Pushed closing back a few days. Still have multiple thongs on the outside wrong. Dishwasher has never worked, still waiting in parts. Water heater was broke from the electrical people turning it on without water. Still waiting for cabinets to be fixed for the 2nd time.