Pulte Homes Reviews in Indianapolis, IN

This is our second Pulte home we have owned over the past 5 years. The first one went great During the beginning of our home buying/building it went fabulous. During the middle and end was a different story. We knew about delays and could understand that. Unfortunately, Pulte didn’t have any quality control when it came time for the finished product. We have an upgrade kitchen that has damaged cabinets and rushed backsplash. The backsplash has two different color grouts and tiles sticking out after repair was made before closing. Our master bathroom has a large walk-in shower that has two different color grouts, marble bench that isn’t straight, and tiles that aren’t laid correctly. ( this was done the day before closing). We had numerous issues with the finished product from the painters.We are still waiting for the punch list to be done. Our building manager did involve her upper management but we are still waiting. When asked about getting the items listed done before closing the response was “it’s a warranty issue”. We have lived in our new home for 7 weeks and we still have no game plan on our kitchen and master shower. I wouldn’t recommend Pulte to friends or family. ... More

They build your new home, then you feel like you got a used home due cosmetic damage to flooring, cabinets, walls, etc,

Our experience was plagued by lack of communication and our field manager was changed three times during the build process. The last month of the build was a complete rush and showed in the quality of the workmanship at the end.

I bought a home with other builder and my experience with them was much better than Pulte. We moved in recently into this new Pulte home and there were several things need to be fixed even after closing. I called and texted several times the supervisor, but their response was very poor. Its been a month since we moved in, still they did not fix the things yet. I am still waiting and frustrated. So make sure that everything was done before closing. Once closing is done, it will take months together to get the pending works done. Don't have an assumption that big builders will be very responsive even after closing. ... More

The quality of our home is not what we expected to be getting for a $300K+ home. All of the work was hired out and was done very quickly. The walls are not straight and the caulk work is horrendous around the house. When brought to the project managers attention we were told that the work that was done meets "pulte standards" so nothing would be done to fix it. The house overall is beautiful but the detail aspect of the home is very poor.

These town homes are thrown together pretty fast. The garage walls do not get full dry wall coverage. We noticed water damage when we were conducting a walk through which was minor at the time turned out to be a leak in one of the walls which was causing water to pool under the downstairs flooring causing damage to about all of our lower cabinets and trim we are well within our warranty so they are going to replace everything. Idk these are not forever homes so I guess I should have lower expectations. We will be moving once we get it together.

Once they have your money they are very unresponsive and do not stand behind even their stated timeframes. As an example when you enter a ticket they will “get back to you within 24-48 hours”. Often it is weeks and sometimes not at all. As this is my second Pulte build I thought the first was “COVID related”. It is not. They don’t respect your time, or your property. Very disappointed with customer service and lack of care once the property is sold.

Overall home quality is ok

After reported the issue as part of new home warranty, it took a long time to schedule the service. Hope Pulte Homes take care of customers even after purchasing a house.

My sales rep, Jason, was wonderful to work with during the process. During the build though sometimes my house would sit for a couple of months with no work done. Then Andy and Logan took over as field managers and things started to happen quickly finally. All three of these people were great to deal with and on top of things. Once I got into my new house though a few issues came up and it takes weeks for any responses or any one to come out to do repairs. At the moment I have three windows that are leaking causing the paint and drywall to peel, stain and break apart. I reported this issue on 11/27 and after finally getting a response about a week later, I was told the soonest anyone can come is 12/22. It is now 12/26 and no one has called or showed up yet. It's a great location and layout but just a few things is showing that the quality of workmanship is poor. Other neighbors have had the same issues with getting any responses as I have so seems once Pulte gets your money, you get put on the back burner for any issues to be resolved even though there are workers and companies in the neighborhood almost every day, all day long working on building new homes but not existing ones. ... More

Good luck with finishes and trying to get them to fix things that are mentioned before closing on your pre closing walk-thru. Oh and emergency issues like leaking windows have taken weeks to fix.

I made the closing with missing appliances, they told me that the next day they would come to install these, it has been 6 weeks and I have not had a response, I have written to customer service and they do not pay attention to my mails. Indeed, they warned of delays in deliveries of household appliances; but other neighbors that are under construction already have all their appliances, I made the mistake of closing trusting their word.

Pulte is not responsive to issues and bad on communication. Mortgage company horrible

We like many others building in this climate has been very challenging. We feel we have been very patient and like to consider ourselves as team players. Having said that there has been no reward or recognition in doing so. We feel we have been pushed into being THOSE clients which is very uncomfortable for us. We closed on our home with unresolved items left to be finished. We did this on the word of our field manager Erin Smith/Jake McDole and their construction supervisor Zacree Sheese that all items would be addressed in a reasonable time frame. Now we are left in a home with unfinished work and concerns of the quality of work that has been finished. (faulty brick and caulking on outside of home, soft spot in the middle of gathering room floor) we closed February 9, 2022 and are continuously reaching out on when our unfinished work will get some attention. There really hasn’t been time to enjoy our home with so many projects left undone and no one giving us any feed back when this things will be addressed. This is our retirement home and would like to start enjoying the hard work we have done to get here. We would love in the end to feel that we made the right choice in building with Pulte. Just a side note: in talking with contractors working with Pulte they also seem very frustrated with the response and support they are getting. Thank you for allowing a platform for voicing our concerns. ... More

I Have two verbal conversation about warranty issues along with a submitted ticket over 10 days ago without response.

Bed and solving issues And not getting back to you

After paying so much, this is not what we expect to get, quality of everything lkke dry wall, boards, shelves, bathroom not up to the mark. After a month only I am seeing all the ptch work coming out, drywall getting scuffed just with the touch of anything. Nails are coming out from the doors and shelves.Got defective gas init, at the time of closing, field manager said he gonna replace it but after that we are just doing follow ups. Not happy at all

Things were good until the end. Since I closed I have had a terrible time trying to get issues resolved. The little attention to detail is missing. There are lots of little mistakes. For example, paint spills and splatters, lumps of plaster, scratches. Several of the items marked during the final walk through were never fixed. They planted trees then turned off the irrigation so now all 5 are half dead. They won't replace because there are still a few green branches. I can't get anyone to respond to my emails. I asked someone to come out and check the issues that I have and I get no response. I like the house overall, but the little attention to detail is missing. I hope that big issues don't show up in a few years. ... More

Major repair that needed done (I caught it) after closing. Extremely frustrating and stressful to deal with after moving in. Was not fixed correctly the first time and I've been dealing with it ever since. Multiple promises to fix several items right after closing have not been done months later. Warranty submissions go unresponded to for months (in talking with some neighbors, it's taken more than a year for some fixes). I'm lucky not to have some plumbing/leaking issues that I've heard several have had throughout the neighborhood (or at least they're undiscovered as of yet). Do your research and speak to existing homeowners before you build. Be prepared to not close on your house until they fix major issues, or they might never get fixed (or you will have to pay for a repair on your NEW home). ... More

6 weeks after closing we still have outstanding items from Weather list. Our Field Manager keeps promising to resolve but then never does.

Throughout our construction process we had many questions around Pultes set and missed timelines. During that process we were made to feel like we were in the wrong with unacceptable responses, if we even got one at all. Would not go through this process with Pulte again.

The sales and build process was outstanding. However the process to get construction issues corrected after close has been terrible. Our Customer Care Manager is more interested in making excuses or finding reasons why they should not address the problem than fixing what are overall minor problems.

There are dozens of fit, finish and trim issues. We have been so patient and understanding with our reps, its not their fault, and I am sure they are overwhelmed. But for a $600k house, the workmanship is really terrible. Nothing big (so far) but paint, trim, etc. Oh, and the installers drilled through a main waste line putting in shelves. And the site wasnt cleaned up before closing, or since

It’s wonderful to be in a brand new home. Unfortunately, that gets ruined when you spend the first couple months constantly finding all of the poor workmanship that wasn’t caught during your brief final inspections. Walls out of square, sloppy craftsmanship all over the place, broken doors, drawers, and cabinets. Very slow response to get anything taken care of. If you’re thinking of building a new home in the Indianapolis area, go with anyone other than Pulte. You’ll be happy you did.

Still waiting on getting items to be finished that should have been done at closing.