Pulte Homes Reviews in Indianapolis, IN

Exceptional location close to everything being built in Westfield. Down the road from Grand Park and IN 32 and US 31! We love our townhome and can see us staying while the community continues to grow. With it being a BRAND NEW community, there are always kinks that have to be worked out. We were one of the very first buyers and experienced some hiccups. The sales and construction team have handled accordingly and made sure things were right. Mikel is great at following up and being responsive on issues or questions during and after the process. Overall, we would recommend Pulte and Landcaster to first time homebuyers, retirees, and everyone in between! ... More

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my independent inspector. I understand home buyers typically close with a few minor weather items, I closed with more than a few of them trusting Pulte to address them swiftly. The customer experience of getting them to fix these issues couldn't be worst. They wouldn't pick up or return my calls after the initial reporting. I felt like I didn't get the value for my money. ... More

Best of the builder, we are happy

This was the first time my wife and I built our home and Pulte could not have made it easier. Obie made choosing our options easy and was very quick to answer all of our questions. Chris, our builder, kept us in the loop on everything that was going on in the build. The house seemed to fly up and my wife and I are thrilled with our new Pulte home.

Pulte has been closing many homes without final finishes. They need to review little details before closing and finish work before buyers move in. There shouldn't be rush at the very end to close home. There is nothing major but it affect quality.

This was our first build experience and most likely won't build again. Definitely soured our experience, especially paying around $700,000. They only make sure the building itself finishes. You have to manage all the details, the things that you will see day in and day out. Certain things that were suppose to be done before closing are still yet to be done. Submitted warranty requests online two weeks ago and no one has reached out to me yet. Like they say, once you closed you won't hear from them again!

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

We were very happy that we purchased a new home and Pulte builders were seen decent. But sorry to say other than the Sales team and the field manager none from above them seem to care about anything. I see both of them trying to do everything possible to get things done but Pulte quality and the contractors that they use are very bad. It has been one month since we moved in to the new house and we already feel we should not have got an house from them. Pulte builders in the Trailside community in Indiana have so bad contractors that a lot of visible features are made in very bad quality. to start with the Bathroom tiles are not fixed properly but is all with ups and downs, the grouts would need to be sealed as they cannot spend another $30 to get that done. The countertops have to be sealed too again a $20 bottle. The quality of Paint used is so bad that if you walk and your hand brushes the wall the pants will start decoloring. The worst is the lighting company that they have selected. The Indiana lighting company in greenwood. The light fixtures are all custom made and so if you want to replace a single bulb you will have to go trough then only as none of the stores like Lowes, Home depot carry these are these are not standard. If you call Indiana Lighting the cost of one LED Bulb is about $40+ and these cannot be changed for 5000K brightness or in different colors or even can you have these dimmable. I sent an email to the management team and they did not even care to acknowledge. Seems to be more of a NON CUSTOMER friendly company whose goal is just to build something and have the home owners suffer. I would not recommend Pulte Builders to anyone. ... More

Takes way to long to have problems adressed

The homebuying experience with Pulte was great and easy. We got weekly updates and any questions we had while building the home were answered within a day. The sales rep and field manager we had were very attentive to our needs. My best piece of advice would be to visit all of the Pulte neighborhoods in the area and try to price out options in each neighborhood before you decide what you want. This way you get to hear different options from different Sales Reps that you may not have known about otherwise.

This was a very disappointed experience and unfortunately with all my 5 sales/purchase with Pulte. Quality, attention to details, customer service & delivery. All my clients were frustrated & there was NO help from any of the management. Including a very rude response from one of them. I can’t tell how dissatisfied I was as a customer and professional. I would not recommend Pulte.

Bed and solving issues And not getting back to you

As a real estate agent who has worked with Many builders this was the worst build process and worst finished product I have ever sold. The contractors rushed through the work. The quality of the finish is DIY quality at best. My home that was 18 years old had better quality finishes in it than this brand new home. I’m scared to see what other issues will arise the longer we live in the home. It’s a shame the process and product were so horrible because we love the floor plan and our home.

Horrible experience throughout the construction. I found many time wrong happening and even after telling about that, those were not addressed. Lack of communication all the time. Quality doesn’t look good. Many problems found during home walk and they still pending and keep finding problem, including major issues as well.

Quality of build wasn’t great. All bottoms of doors were chipped and not fixed before closing. Forgot to caulk to kitchen counter and the bathroom sink didn’t have a vanity. This is just a few things amongst a lot of other finishing touches.

Sales rep ,after waiting for 9 months, when complained , started threatening to cancel the contract

The quality of material used is poor. The field manager is not responsive . Delay simple fixes for long. Warranty is an issue , no quick resolution of issues . It takes month to fix an issue. Not good experience had so many hopes with Pulte but they have shattered . Dissatisfied home buyer. My SoD and tree which was dead before closing has not been even after 2 month .

Sales was not polite, push for more option purchase very aggressively. They are obviously short in man power. the field manager was a good man, he tried his best but there is just too much for him to cover. Little issues all around the house, not critical but annoying, especially for house at this time price range. My neighbor had a blocked sump pump the first day he moved in … i am checking mine frequently, my sewer pump beeped crazily one day after the bathroom was used, after a minute it pumped itself then everything went ok, not sure what was going on

A lot of things are still pending theyvsaid they will honor each and every item all items are outstanding and no response to new issues.

Poor material quality for the price, worst customer service, and lack of options.

We recently closed on a home built by pulte and it has been near 1 1/2 months but impossible to get any response from the builders

Before I go into the build process, I want to call out Shandra for being a great selling agent. She helped us along the way and was an advocate for us from the start. We began with one project manager, Brandon, who was excellent. He made me feel comfortable and in good hands from our first virtual meeting. Every week he would send us emails with pictures, letting us know what was accomplished and what the plan for the next week was. During my pre-drywall inspection, he was very thorough, and let me know the ins and outs of our soon-to-be new home. Unfortunately, a week later he left the company, and things began to go downhill from there. The new project manager, Brad, did not keep us up-to-date on the building process. We had to send multiple emails to him to try and find out what was going on. We received a brief email from him on July 16th, without pictures, concerning the progress of our home, which contained an excessive amount of typos. On the 25th, I sent an email with questions about progress and potential closing dates. It took him six days to respond to me, in which we were "given" final walk and closing dates. The next time we heard from him was August 16th with an email in which he wanted to know if there were any questions or concerns, and what he could do better. We gave him that feedback the following day, and never heard from him until our "celebration" walkthrough. It was nothing close to a celebration, and in fact had the wind taken out of our sails, in what should have been a very exciting experience. He admittingly had not been in the home since Thursday, and it was nowhere near ready to be shown as a walkthrough. He attempted to call us 2 hours beforehand (on the wrong number). encouraging us to reschedule. We clearly did not receive the phone call, so showed up as scheduled. There were holes in the walls, mud all over the floors, the banister was on the floor, the planning center countertop was not installed, trim outside was not painted, a wire for the front porch was lost, and a hole had to be cut in the soffit to find it. We got to the top of the stairs and we ended the walk. My wife left the walkthrough in tears. We then came back on Wednesday, to a somewhat improved situation, but were at the house for over three hours "after" walking it with Brad, to tape up all of the imperfections. At this point, the whole house needed to be repainted. We ran out of a full roll of painters tape. This should not have been our job... it should have been Pulte's! He needs to make sure that when I walk in that home I have trouble finding anything wrong (at least that's what the signage that Pulte advertises says). We were actually told they were working on changing the verbiage because it was an unrealistic expectation for owners to walk in on a walk through and expect perfection. What? Failure at the core! Even at the final closing day walkthrough there were a ton of items that we called out, that still have not been totally completed 2 months after closing. Since moving in, we have discovered paint circles on our Owner's Suite bathroom countertop, a trim piece that is damaged and needs to be replaced, grass that won't grow in because the soil has been contaminated with paint or cleaner (you can still see paint stains on nearly 1/3 of our lawn), and a garage door that does not function properly. Not to mention we don't have cold water in one of our guest bathrooms. The craftmanship of this home is something to be desired, and we feel that we are stuck in the biggest investment of our lives. We would never recommend Pulte to anyone! Even our realtor was disgusted with the entire process, and said Pulte went from being her #1 recommended builder, to one of her least recommended builders. She had 3 other clients at the time, 2 of which were looking to build with Pulte, but were spared the headache because she saw our experience firsthand and pointed them in a different direction. For a 444K home, we shouldn't have had to, nor continue to have to, micromanage the execution of our home nearly as much as we've had to these past 3 months. Pulte should care just as much about the quality of our home as we do, but have continued to disappoint us with their clear disregard, and honestly, their overall care about us as clients. As homes continue to close, we continue to get forgotten about and have to routinely send follow-up emails to both Brad and Chris. Our lawn is destroyed, there's a 5in divot in our front yard (which my wife sprained her ankle in the other day, hence how we discovered it), and items continue to sit left unattended, even though we were told they'd be completed 30 days after closing. I don't live a life of regrets, but going with Pulte is by far one of the biggest regrets yet. ... More

Very happy so far with the new townhouse!

Overall great experience. Post closing issue resolution has been very slow and not customer focused as they lack the sense of urgency of the issue.

This is our second Pulte home we have owned over the past 5 years. The first one went great During the beginning of our home buying/building it went fabulous. During the middle and end was a different story. We knew about delays and could understand that. Unfortunately, Pulte didn’t have any quality control when it came time for the finished product. We have an upgrade kitchen that has damaged cabinets and rushed backsplash. The backsplash has two different color grouts and tiles sticking out after repair was made before closing. Our master bathroom has a large walk-in shower that has two different color grouts, marble bench that isn’t straight, and tiles that aren’t laid correctly. ( this was done the day before closing). We had numerous issues with the finished product from the painters.We are still waiting for the punch list to be done. Our building manager did involve her upper management but we are still waiting. When asked about getting the items listed done before closing the response was “it’s a warranty issue”. We have lived in our new home for 7 weeks and we still have no game plan on our kitchen and master shower. I wouldn’t recommend Pulte to friends or family. ... More