Pulte Homes Reviews in Indianapolis, IN

It’s wonderful to be in a brand new home. Unfortunately, that gets ruined when you spend the first couple months constantly finding all of the poor workmanship that wasn’t caught during your brief final inspections. Walls out of square, sloppy craftsmanship all over the place, broken doors, drawers, and cabinets. Very slow response to get anything taken care of. If you’re thinking of building a new home in the Indianapolis area, go with anyone other than Pulte. You’ll be happy you did.

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

After paying so much, this is not what we expect to get, quality of everything lkke dry wall, boards, shelves, bathroom not up to the mark. After a month only I am seeing all the ptch work coming out, drywall getting scuffed just with the touch of anything. Nails are coming out from the doors and shelves.Got defective gas init, at the time of closing, field manager said he gonna replace it but after that we are just doing follow ups. Not happy at all

Things were good until the end. Since I closed I have had a terrible time trying to get issues resolved. The little attention to detail is missing. There are lots of little mistakes. For example, paint spills and splatters, lumps of plaster, scratches. Several of the items marked during the final walk through were never fixed. They planted trees then turned off the irrigation so now all 5 are half dead. They won't replace because there are still a few green branches. I can't get anyone to respond to my emails. I asked someone to come out and check the issues that I have and I get no response. I like the house overall, but the little attention to detail is missing. I hope that big issues don't show up in a few years. ... More

Major repair that needed done (I caught it) after closing. Extremely frustrating and stressful to deal with after moving in. Was not fixed correctly the first time and I've been dealing with it ever since. Multiple promises to fix several items right after closing have not been done months later. Warranty submissions go unresponded to for months (in talking with some neighbors, it's taken more than a year for some fixes). I'm lucky not to have some plumbing/leaking issues that I've heard several have had throughout the neighborhood (or at least they're undiscovered as of yet). Do your research and speak to existing homeowners before you build. Be prepared to not close on your house until they fix major issues, or they might never get fixed (or you will have to pay for a repair on your NEW home). ... More

I bought a home with other builder and my experience with them was much better than Pulte. We moved in recently into this new Pulte home and there were several things need to be fixed even after closing. I called and texted several times the supervisor, but their response was very poor. Its been a month since we moved in, still they did not fix the things yet. I am still waiting and frustrated. So make sure that everything was done before closing. Once closing is done, it will take months together to get the pending works done. Don't have an assumption that big builders will be very responsive even after closing. ... More

Pulte needs to slow way down on the build process. While we have found Pulte responsive to fixing things, it seems we are always discovering things that aren't right. It definitely does not make us feel like our investment matters when we see so many cut corners and inconsistencies.

The quality of work I feel is sub par for the price of the house. They rush you through closing and the buyer pays a penalty if they delay closing for any reason, but the Pulte can delay without recourse. We moved into an unfinished home, unpainted exterior, and 8 weeks later, still no sod and an incomplete punch list. With the weather being a slight factor on some of the above items, I still feel it was poor planning on Pulte's part. My advice to new home buyers with Pulte is to stay on top of them every step of the way. Do not settle for less than you expect and keep pushing them. In the end, we are happy with our home, despite the issues and unfinished list... We will keep pushing to get everything completed. They do complete the work, it just takes many attempts and follow ups... ... More

The quality of our home is not what we expected to be getting for a $300K+ home. All of the work was hired out and was done very quickly. The walls are not straight and the caulk work is horrendous around the house. When brought to the project managers attention we were told that the work that was done meets "pulte standards" so nothing would be done to fix it. The house overall is beautiful but the detail aspect of the home is very poor.

My family needed a quick move in ready home, and the original buyer of our home was unable to perform. We love most of the layout (would have nixed the 5th bedroom in favor of a loft or bonus room, and would have liked a tub in the master bath) and the builder was willing to make a few last minute cosmetic changes for us. That being said after moving in there is poor craftsmanship and quality everywhere. And Pulte is unbelievably cheap!!! CHEAP!!! Most of our lightbulbs burnt out within the first few weeks or never worked when we moved in. They dont finish the garage walls. They skimp on the insulation. The planning room had cheap ugly looking laminate instead of quartz to match the rest of the kitchen(we already ripped this out) There are barely any straight walls in the house. There are lots of paint touch ups and dry wall touch ups needed. There are lots of markings and quality issues with the laminate floor. Kitchen island countertop has multiple cracks and damages. Maybe we are more picky than most but I probably would not build with Pulte unless I could be there every step of the way to supervise and make sure its done right from the beginning. I appreciate Pulte wanting to give blind construction workers job opportunities but I think going forward they should at least hire people who can draw straight lines and count to 10. (excuse my sarcasm) . Pulte sales people were nice and helpful and made it easy to find a quick house, but for half a million dollars I expected much much better. ... More

6 weeks after closing we still have outstanding items from Weather list. Our Field Manager keeps promising to resolve but then never does.

Still waiting on getting items to be finished that should have been done at closing.

We closed with items not finished with their word they would be finished quickly. It’s been 2 months since closing and they still haven’t finished our master bedroom shower. Completely unacceptable and nobody from Pulte cares or wants to help get it finished.

As a real estate agent who has worked with Many builders this was the worst build process and worst finished product I have ever sold. The contractors rushed through the work. The quality of the finish is DIY quality at best. My home that was 18 years old had better quality finishes in it than this brand new home. I’m scared to see what other issues will arise the longer we live in the home. It’s a shame the process and product were so horrible because we love the floor plan and our home.

Quality of build wasn’t great. All bottoms of doors were chipped and not fixed before closing. Forgot to caulk to kitchen counter and the bathroom sink didn’t have a vanity. This is just a few things amongst a lot of other finishing touches.

Overall the house is decent but for the price they charge, the quality is just not there. Numerous issues that builder tried to explain away. Also, builders response time is horrible still waiting on items to be fixed from two months ago.

Quality of the materials is very very low class!!

Never again

We purchased a model home. The selling agent was very friendly at first until problems were discovered. There was cracked tile in the bathroom that was hidden from us by placement of furniture in the bathroom. We were aware of drywall issue in dining room ceiling needing to be repaired. We were not told at that time that it had been caused by a leak in the ceiling. Once we expressed our concern of not being told these issues before we signed, the selling agent became very difficult to work with. The construction supervisor was a complete flake. Getting things fixed and getting proper communication about the process was near impossible without the intervention of our realtor. In the end, after hiring our own inspector and again the intervention of our realtor, most things were made right. The process of buying this home instead of being exciting was very frustrating and stressful. Pulte mortgage and the title office used by Pulte were very helpful and quick response to any questions. Agent at the mortgage and the title company both agreed it sounded like a terrible experience on the end of the selling agent and construction supervisor. The house is wonderful, but I would never recommend someone purchasing with Pulte because of how they treat their buyers. ... More

A great house, but a very poor experience the first 4 months. Our salesperson, Robin, did an outstanding job of communicating and seeking for answers. Additionally, Charlie turned our project around and our neighborhood for that matter. He deserves a raise. That being said, a customer shouldn't have to manage a build, which is what this experience turned into. We are currently dealing with a warranty issue due to poor craftsmanship by the tile layers, but all other trades did a quality job. This house is what we expected and what we were sold.

If you start this process with low expectations, it's not bad. Do not have high hopes in these areas: Excellent communication Pride in craftsmanship Timeliness Customer service is hit/miss Ability to get materials in stock (not Pulte's fault, that's a supply chain issue) Ability to hire quality framers (that is Pulte's fault) Workers paying attention to detail Feeling like you, as the customer, are important. I would also recommend that during the building process, you make site visits frequently. There were many mistakes made and if you aren't there to catch it, it can be covered up by the next phase of construction. Hire an independent inspector. It's not too terribly expensive, but can be a huge help. ... More

Make sure you have a good field manager, basically the General Contractor of the build, that has good communication skills. Ours, no longer with the company, only wanted to communicate through phone calls, didn't reply to emails, deflected responsibility, and gave false timelines. We had our "celebration walk" when the home still didn't have water, pass inspections, and receive certificate of occupancy. Told us the closing date had to be pushed out the day after he told us we were "good" to close.

My project manager had way too many homes. It was evident in the responsiveness and ability to keep up with issues. There were a few hiccups along the way that I had to stay on top off, but the painters are a disaster. It was ridiculous what was missed and how many times they had to come back. By the time we closed, I basically just gave up. I’m also disappointed that the ceiling/attic isn’t strong enough to support any storage. I would like to attach some indoor gym equipment for kids to the walls and ceiling, but Im scared the roof would fall down..even though I was able to put something similar in my last house without issues. I don’t regret buying the house, but I’m left feeling disappointed. ... More

Craftsmanship not up to par. Moved in two months ago and there are still fixes taking place on the home and yet to have a yard. Had to get on pulte just to get a rough grade on our yard and after 3 weeks finally happened by getting higher ups at Pulte involved and also getting with the landscape company. Very irritating that when fixes were to take place it would take contractors 2-3 tries to get it right. I would never recommend Pulte built home to friends or family and in fact i would steer them away. Don't get me wrong, we love the house and the layout but it is very aggravating to get to this point and we have been living here 2 months now. Ian and Ryan have been great to work with but the quality of workers and poor attention to detail by them is a reflection of Pulte as a whole. ... More

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More