Pulte Homes Reviews in Indianapolis, IN

Not a great experience

Overall poor from sales to construction. Multiple project managers with poor communication, sales with over promises, and a swamp in my backyard making it unusable. Already considering moving.

The construction manger delayed the closing and promised to fix a list of unfinished/half finished items. he never did. We paid a lot of money for this house trusting Pulte, now we have to pay extra to fix the problems on a new house!

I closed on 2/19/20. To date, the exterior painting (including caulking and ceiling) and landscaping has not been completed. Also, the exterior was littered with construction debris. There are also interior issues that cannot be addressed at this time due to COVID-19 but reflect upon the quality of workmanship. I am currently having shingle blow offs and shingle flapping in several sections of the roof that has not been resolved although reported.

The home seems nice on the initial inspection but once a closer look is taken, the craftsmanship is not good for the money that was spent. The attention to detail is lacking and we are continuously finding things that were not done properly. It seems that the attitude of "that's good enough" was taken when finishing the home. While Pulte is trying to address all of our issues, it is taking a long time to get someone in the home to fix things.

Pulte does not standby their product. Response time to warranty issues related to heating, plumbing and appliances is slow. You can wait more than a week for an initial service visit and the repairs can take weeks to complete. Pulte does not seem to be concerned with the quality of the components they use to build the houses and they do not take any responsibility for the individual components such as the furnace, appliances, and windows, etc. The homeowner has to resolve any issues with these components directly with the manufacturers.

My wife and I had such high hopes when we started the process with Pulte and after closing and moving in we are extremely disappointed in the building team and the service provided. It seemed to be the epitome of bad service and very poor customer service. From the design center to the building team and management. The process throughout was more than frustrating. We took the time to walk through the designing stage and were given our upgrade options. We picked out several upgrades and signed off on a contract with the designer to then be told that an important option we signed off on could not be done. What seemed to be an easy fix became confrontational with the designer and builder. It is hard for me to say anything positive about the building team. Prior to closing we had a list of more than 10 things that needed to be addressed and we were told it could be done. Come to closing and 90% of it was still not taken care of. Some of the things that were addressed had to be re-done. Some things I pointed out I was told they could go to the model home and get what was in there. I understand that was the quickest solution but not a good one to suggest. When you pay for a NEW home you want NEW material! Because of the lack of concern on Pulte and the buildinging team we closed on an incomplete house which required me to schedule several days off from the field and working at home. This was very frustrating because it all should have been done. We have been in our home almost 3 months and we still have issues that need to be addressed. Seems to be no urgency or care at all. After closing and having to continue to call, I was told by the building team and management to not expect perfection. After this I cannot recommend Pulte to anyone. I would not want them to go through the same process and issues. It seems to be a common thing when talking to others in the neighborhood. ... More

We didn't get truthful information about the number of basements in the addition from the sales person and that is why I am giving a 1 star review on trustworthiness. I feel like this is basically a good home, but we can't get some of the last detail work completed which is why I am giving a 1 star review on responsiveness. I'm also frustrated because it's early June and one of the few sunny days we've had since we closed in April, but there are no landscapers working in the addition. At this rate it's going to be fall before we get sod and landscape.

I'm unsure how Pulte even got the approval to open another subdivision in Zionsville. Issues with organization/communication--and more importantly not owning up to basic responsibilities and failures. If Pulte continues on this trajectory, they will either be bankrupt or if still around under another name.

Did lot of follow up before closing . Still things are pending for fix which was committed on email to be fixed by field manager . Still it’s open . I never recommend anyone . Not sure it’s Pulte management fault or field manager fault or contract fault . No one aware about what they have done what they have to look . Really very very bad experience

Constructions are done in a way to pass City inspections/standards, i.e just so much to ensure that you can live inside the house, but it is guaranteed that you will live without any satisfaction of any kind. There are occasional goods done but not noteworthy due to the pain, stress that we had to go thru before that good finally happens. But hey, that's likely happening across all builders and not just this builder - right? So helpless. If only I am given chance to improve my rating to 5 stars in this lifetime.

We were so excited to build with Pulte, as we had heard great things. Most of what we heard was not our experience. Working with Charity in the sales office was the highlight of the experience. She was super communicative, friendly and went above & beyond for us. After purchasing our lot and selecting our finishes, it was downhill from there. The construction managers would rarely communicate, and even when we reached out would it respond to emails. They didn’t follow through on things they said they would do. We have been in our home for over a month now, and are still waiting on things to be done that we’re supposed to be done before closing. We love our neighborhood, but really wish we could have built here without going through Pulte. ... More

Overall pretty disappointing build experience. Our sales consultant was great... he was very knowledgable and responsive to inquiries. Our field manager was briefly responsive but after slab was poured, we had very sparse communication. We didn't know where our house was in the build process and when questions/concerns arose, they went unanswered. Our punch list was incomplete or completed haphazardly. Quality is poor from poor paint job, obvious dinged trim/carpentry work, cracked backsplash and shower tile, VERY roughly mud & taped garage.

Poor craftsmanship, cheap material used, and Poor quality.

We recently closed on a home built by pulte and it has been near 1 1/2 months but impossible to get any response from the builders

Before I go into the build process, I want to call out Shandra for being a great selling agent. She helped us along the way and was an advocate for us from the start. We began with one project manager, Brandon, who was excellent. He made me feel comfortable and in good hands from our first virtual meeting. Every week he would send us emails with pictures, letting us know what was accomplished and what the plan for the next week was. During my pre-drywall inspection, he was very thorough, and let me know the ins and outs of our soon-to-be new home. Unfortunately, a week later he left the company, and things began to go downhill from there. The new project manager, Brad, did not keep us up-to-date on the building process. We had to send multiple emails to him to try and find out what was going on. We received a brief email from him on July 16th, without pictures, concerning the progress of our home, which contained an excessive amount of typos. On the 25th, I sent an email with questions about progress and potential closing dates. It took him six days to respond to me, in which we were "given" final walk and closing dates. The next time we heard from him was August 16th with an email in which he wanted to know if there were any questions or concerns, and what he could do better. We gave him that feedback the following day, and never heard from him until our "celebration" walkthrough. It was nothing close to a celebration, and in fact had the wind taken out of our sails, in what should have been a very exciting experience. He admittingly had not been in the home since Thursday, and it was nowhere near ready to be shown as a walkthrough. He attempted to call us 2 hours beforehand (on the wrong number). encouraging us to reschedule. We clearly did not receive the phone call, so showed up as scheduled. There were holes in the walls, mud all over the floors, the banister was on the floor, the planning center countertop was not installed, trim outside was not painted, a wire for the front porch was lost, and a hole had to be cut in the soffit to find it. We got to the top of the stairs and we ended the walk. My wife left the walkthrough in tears. We then came back on Wednesday, to a somewhat improved situation, but were at the house for over three hours "after" walking it with Brad, to tape up all of the imperfections. At this point, the whole house needed to be repainted. We ran out of a full roll of painters tape. This should not have been our job... it should have been Pulte's! He needs to make sure that when I walk in that home I have trouble finding anything wrong (at least that's what the signage that Pulte advertises says). We were actually told they were working on changing the verbiage because it was an unrealistic expectation for owners to walk in on a walk through and expect perfection. What? Failure at the core! Even at the final closing day walkthrough there were a ton of items that we called out, that still have not been totally completed 2 months after closing. Since moving in, we have discovered paint circles on our Owner's Suite bathroom countertop, a trim piece that is damaged and needs to be replaced, grass that won't grow in because the soil has been contaminated with paint or cleaner (you can still see paint stains on nearly 1/3 of our lawn), and a garage door that does not function properly. Not to mention we don't have cold water in one of our guest bathrooms. The craftmanship of this home is something to be desired, and we feel that we are stuck in the biggest investment of our lives. We would never recommend Pulte to anyone! Even our realtor was disgusted with the entire process, and said Pulte went from being her #1 recommended builder, to one of her least recommended builders. She had 3 other clients at the time, 2 of which were looking to build with Pulte, but were spared the headache because she saw our experience firsthand and pointed them in a different direction. For a 444K home, we shouldn't have had to, nor continue to have to, micromanage the execution of our home nearly as much as we've had to these past 3 months. Pulte should care just as much about the quality of our home as we do, but have continued to disappoint us with their clear disregard, and honestly, their overall care about us as clients. As homes continue to close, we continue to get forgotten about and have to routinely send follow-up emails to both Brad and Chris. Our lawn is destroyed, there's a 5in divot in our front yard (which my wife sprained her ankle in the other day, hence how we discovered it), and items continue to sit left unattended, even though we were told they'd be completed 30 days after closing. I don't live a life of regrets, but going with Pulte is by far one of the biggest regrets yet. ... More

I’ve built with Pulte before (in Tennessee) and it was a wonderful experience from start to finish. Well. The Indianapolis area Pulte experience couldn’t have been more different. The framing/structure of the home is sturdy and well done, thankfully. My nitpicky, former custom builder father inspected that. But the finishes and sloppy craftsmanship is unacceptable. Here’s the shortlist of issues with workmanship: - Scratches on glass shower door - Lopsided spindles on staircase - Scratches on the luxury vinyl tile floors - Scratches, nicks, and dents in the kitchen cabinets - Tears in screen door (and it was installed upside down) - Crack in window glass - Exposed hole in the floor behind toilet - Windows were installed so high it’s impossible to buy ready-made curtains - Dents in exterior doors - the list goes on… Now, I expect there to be some fixes required. What is unacceptable is I closed nearly THREE months ago and NONE of the promised repairs have been completed. In fact, I’ve emailed the construction manager who was handling my home three times now with no response. He quit responding a week or two after my closing. I’m so disappointed with Pulte’s customer service. ... More

There were many things, particularly in the yard where it was evident that attention to detail was not there

Superficially a beautiful home. Several issues with workmanship and things that were left undone at time of move in. Pulte representatives are good at sales and telling you the things you want to hear - but there is horrible, to no, follow up whatsoever. The communication between Pulte representatives, their vendors, and the customer are terrible. I would not purchase another Pulte home.

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

Builders were in a rush to sell the house. There was a broken window which they were aware of however did not fix. In addition contract had a ring door bell included. They refused to push the closing date regardless of these features not being present. It has been 2 months post closing and both things have not been fixed. Have reached out to them many times however it still has not been addressed. Definitely a terrible experience and would not recommend to anyone

A lot of the angle cuts on boards in the roof structure were very poor. A lot of drywall screws were sunk to deep. They don’t tie all the corners together structurally resulting in cracks in more than 3/4 of the corners. Doors not hung properly allowing for visibility from outside a room.Defective patio door that they didn’t want to deal and passed it on to warranty which still hasn’t been fixed. We had to go back and forth to have lights that we paid extra for put in the correct place. Poor fitting on countertops and trim work they’re solution just a bigger caulking gun..There wasn’t an electrical box in the wall for two of the light fixtures, which I know because I switched out their chrome fixtures for oil rubbed.Several unnecessary holes were cut into walls because workers were unaware of what or where things went. The reveal around the windows was nowhere close to even on several of the windows. The gap in the stone flashing on the front of the house is not consistent. The garage door track hangers were hung poorly, which they did finally level them. After moving in and installing my garage door openers and found that one of the door track hangers wasn’t even fastened into a truss, but instead a 1x4 that was only there to fasten the two ends of the drywall ceiling. Overall very unhappy Yes the finished product just to look at seems nice but it’s all the little details that really hurt the quality. Would not recommend or use them again ... More

Location and floor plan were the draw for our Pulte home purchase. After we put money down on the lot we heard throughout the design process they are a production builder. That is for sure. From limited design selections if you do not want gray to the half bath fan that never shuts off to a light switch placed in the middle of a wall forcing you to stretch to turn on, thoughtful living was not executed. Overall we can walk through our home which is expensive and see details that do not match the price we paid.

We had a terrible buying experience. Starting from the sales consultant Jodee, it was always chaotic and the team slacked in responding quickly and accurately to our questions. It was almost that we were managing the project. They moved our deadlines quite a few times and delayed our appliances by over three weeks. And, the punch out items were incomplete but they still forced us to close on the house to meet their monthly sales quotas.

This is the third home we have built and Pulte by far has been the worst experience of all three. What makes this so surprising is that Pulte has been the most expensive home we have ever built as well. It started off great with our original sales rep. We picked our design and colors and materials. Multiple items were unavailable but we understand that the timing of this was also during Covid. In the process, we had 4 different construction managers and so much information was lost in communication. There were several instances where they did not respond to our emails or calls. Only to later find out something was done wrong or put in the wrong place. We were rushed to have a final walkthrough inspection where the house was 80% finished at best. We told them multiple times that we were in no rush whatsoever. After we closed on our house, we found multiple paint and drywall imperfections that were supposed to have been fixed on the final day of closing. The amount of frustration caused for such a “supposedly” higher end home has been utterly disappointing. ... More