Pulte Homes Reviews in Indianapolis, IN

The beginning of the process was excellent! But, as soon as we signed the contract things started going downhill. Our sales consultant didn't provide clear information and openly lied about some of the house's features. The construction process was a mess, mainly during the time Pulte switched field managers. The were so many misunderstandings and a lack of communication with the construction team over the transition period. A little piece of advice, before signing closing, make sure you have everything working perfectly and all the issues found during the inspection fixed. They told us they were going to fix some of them after closing, but once you close the house it's like you dont exist anymore. The customer care team simple ignores your requests or takes about a month to just answer an email and another month to send someone to your home and fix their issues, our customer care manager (Philip) was not even able to answer a decent email and every time we contacted him with issues he replied back with a phone number, no even a word, just a phone number. I would not do this again with Pulte and again do not expect any kind of sympathy once you close the house. ... More

Signed to build this house in February of 2021. Supposed to be complete in August, 2021. At least a half a dozen delays, 3 Construction Managers turned over. I'd find out at the last minute about delays requiring me and my wife to find another place to live after selling our home. Most of my construction close updates came from Pulte Mortgage. Each department pointed at the other as the arbiter of the decision. CMs were just about silent through the whole process - communicating nothing. Andrew being the one exception. Finally closed on the house March 15, 2022. Still waiting on sod and seed for a lawn, fix of window that doesn't lock and some exterior caulking that looks like a child put it on. ... More

For the price we paid for our home, I would have expected better quality workmanship. We have needed to have several things corrected that resulted from shoddy work, such as crooked mirror, installation of damaged window casing, replacement of damaged or defective cabinet doors. The cabinets are not great quality, and we paid a premium for the convenience package. The touch up paint the painters used (and what was left for us) does not match exactly, so it stands out. It takes forever to get hot water to most of the house, so plumbing design is an issue. HVAC design is poor as well. The floor plan is great; if the build quality matched up it would be worth what we paid. ... More

After our experience we wouldn’t recommend Pulte to anyone. Based on quality, difficulty to work with, lack of transparency, and neglecting to fix things.

During the build process, the field manager did not communicate with me; and when I called or emailed; he didn't promptly get back to me; if at all. Since closing, he hasn't followed up promptly when I reach out. And the list of items that still need to be done/corrected, hasn't been addressed. It is beyond ridiculous

Poor material quality for the price, worst customer service, and lack of options.

Pulte’s poor communication and commitment disappoints us so much. They really need complete responsibilities and accountability to listen carefully and timely communicate. Most importantly they have to take action but not simply disregard or inaction. Very disappointed and unpleasant experience.

The attention to detail or lack there of really was disappointing. Lots of bumps in the road and still finding the little things that were sloppy in the craftsmanship. You can tell that everything was done with speed not care. Don’t even get me started with the sales representative.

Closed on home in March. Yard has still not been installed - issue is not due to COVID-19. This is a shame as we would not have poorly rated this experience prior to closing. We have been understanding about a window needing to be replaced and workers not being allowed in homes during the pandemic. However, yards are being installed consistently around the neighborhood as we watch and wait for the past 2 months.

Pulte talks a lot about quality but the contractors they use for fit and finish are terrible. We closed on our house and there are still a lot of issues that Pulte has yet to fix. From missing siding, to poor caulking, uneven drywall, scratched appliances- you name it. I am confident that our framework was done correctly but from a fit and finish standpoint Pulte misses every mark.

We are not happy with the quality of the house built by Pulte. Our previous home was also a Pulte home and was in a great condition after more than 10 years. We are disappointed to see that the quality has gone down with the new house even though it is a more expensive home. There were many errors in the building process that we caught and had to bring to the field manager's attention. There were still many issues that need to be addressed after the closing.

The sales agent at Greystone doesn't do business with integrity. She manipulated numbers in a deceiving manner. If one doesn't look at the numbers closely during the contracting, chances of you being mislead is very high. The mortgage interest rates also was not honored until I say I have to withdraw. Not responsive to calls sometimes and the mortgage department (Noah the loan officer) will respond to calls only when he wants to. To sum up, the experience could be better and more transparent to buyers.

All kinds of surprises during closing. The builder isn’t professional enough. Different people employed by the builder have different versions of the same fact and nobody is willing to take the responsibility for the problem. The construction side was great but the sales and title side were not great.

Very poor on most points. Ryan our sales manager was fantastic. Other than that poor.

One of the most frustrating experiences of my life building with this company. Inconsistent oversight of subcontractors. Lack of transparency with issues. Poor communication during the build process. If you build with this company I would never come to the construction site. Watching "how the sausage is made" will do nothing but aggravate you. Make sure to hire a private inspector before closing.

Had our construction manager quit 2 weeks before our house was supposed to close and realized he hadn’t cared for weeks. Had so many things wrong at our walk through. Pushed closing back a few days. Still have multiple thongs on the outside wrong. Dishwasher has never worked, still waiting in parts. Water heater was broke from the electrical people turning it on without water. Still waiting for cabinets to be fixed for the 2nd time.

Delay in Delivery: I Signed the house on December 2021, Promised to deliver by May 2022. Finally delivered in September. Due to that, Paying heavy interest rates. Main Water shut-off Wall: Main Shut off the wall was never working. Scheduled with RT Moore on November '16 th. It requires a 4-hour window and has to break much drywall to fix it. I was wondering how the city inspection got passed with so many issues. Lower-level tub/shower leak: The lower-level shower is leaking and dripping into the bedroom on the first floor of the brand-new home. Trade Partner RT Moore has to break the drywall and fix it. The drywall is yet to fix it. Faulty range hood: It was installed twice. Still, the issue was resolved. Does Any on expect Brand new home? How do you rate your home build like this? Note : Construction Manager Austin Williams is accommodating in listening the issues and helping in his capacity ... More

We have been SHOCKED at the poor workmanship on our almost $600k home! We were cornered into signing off on celebration day that the house was satisfactorily completed. It was not but we were told it would be. Lies! Every contractor we’ve brought in since we closed in May has commented on the shotty work or the short cuts taken or the lack of attention to detail that they are seeing in our brand new home. It’s a sickening feeling to hear this over and over about what was supposed to be our dream home.

I do not recommend Pulte Homes.! After signing purchase agreement things go down hill fast. Our realtor said he could not believe the poor level of customer care we received from a once reputable builder. We had a stressful, frustrating experience trying to fulfill a life long dream that has gone on for 14 months and is still not complete.

The house is good but the builders they don't have experience maybe because pulte don’t have a good field manager and a good communication.

We had many issues throughout the build process, most were due to the incompetence of the sales rep. On several occasions we were told we were getting one product by the sales rep only to find out too late in the build process that those items that heavily swayed our decision to purchase, either 1. Weren't available, or 2. Were only available if we chose a different option or 3. We were mislead on what we were getting. I could go on and on but there's not enough space. We never even got a response from supervisors when we had issues that warranted it. Overall there are so many issues, and now that we have closed the builder has been silent ... More

Pros: Good floor plan (Alison), Very Nice and competent building manager ( Ryan) Cons: Inflexible and contract focused interactions with sales. ( If you have to ask for something that is not spelled out in the contract, don’t bother, the answer is NO). Excessive (in my opinion) “Earnest Money”.... more than $50K (10%) in our case. Once you have paid that much, you are locked in and not much room for flexibility/requests after that. Compared to our old Carmel subdivision, no pool, clubhouse. Not a welcoming HOA and community feel... got 2 “courtesy notices” within the first 3 weeks as we were still unpacking ( eg Trash visible) ... More

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

Overall we were very disappointed with our experience with the exception of Caleb our third construction supervisor.he was kind and could listen.

Responsiveness to issues is very slow