Pulte Homes Reviews in Indianapolis, IN

It was great. This is my first home. I couldn’t ask for any better experience.

While the sales and design phases went smoothly, we were disappointed with the construction process. Although we were assigned a construction manager, it quickly became clear that we needed to be our own advocates throughout the build. On our own initiative, we discovered that plumbing for a second shower head in the master bath was missed. Additionally, the wrong paint color was used throughout the home, requiring a complete repaint. We also identified cracked roof trusses that needed to be addressed. Although our construction manager promised to send pictures confirming the roof trusses and house wrap were properly repaired, no photos were ever provided. We were left to simply “trust” that these critical repairs were completed as claimed. After taking ownership, we noticed multiple workmanship issues that were frustrating. Among others, we encountered the following after move-in: 1. Tile and grout issues were found in the master bath 2. Hardwood flooring in the kitchen separated 3. Construction debris had hardened on the mailbox and windows and could not be removed with standard cleaning products 4. Paint splatters were found on the hardwood floors, drawer knobs, and under the toilets 5. Carpet was installed with nails not driven down properly 6. The stone fireplace was not level with the mantel 7. A bathroom vent was not installed correctly 8. External areas were not caulked correctly 9. Brick mortar was cracked or missing Despite Pulte’s emphasis on quality control, we strongly recommend hiring a third-party inspector (which we did) and regularly visiting the site to monitor progress. Overall, while there were positive aspects, the construction quality and post-close workmanship were disappointing and frustrating—especially considering the cost of the home. ... More

In thinking of my experience buying my a brand new home with Pultie, I would definitely recommend them. I have gone through home buying and refinancing loans in the past, and this by far has been the smoothest experience thus far. Everything from touring the model home and submitting the purchase agreement with Jim, the loan approval process with Becca and Jennifer, choosing finishes in the design center with Abby, being able to see all the stages of building the home and questions answered by my build coordinator David, closing escrow with Adam, and post close questions / interactions with Amy all experiences were very smooth. As usual with a process like this there are always hiccups or questions, but the staff in each of these stages answered my questions or concerns. Pultie really has a good handle on making the home buying/building process very easy. they are focused making certain that the buyer has a great experience throughout the entire process. ... More

Home are not even close to the quality they claim. As soon as you sign the purchase agreement, forget about hearing from the salesperson. They will disappear!!! Set up a third party inspector ASAP. They will come up with tons of excuses to not let you use a third party inspector ASAP. None of the walls are straight. Cheap build quality on they way things are done. Plenty of cur corners. Kitchen cabinets only have 1 screw to hold the door hinges. We had a contractor come out and he showed us all the issues with the wall. He said he has never seen how bad the walls are. Go to any other builder!!!! ... More

Construction manager changed last minute so very little continuity in support. Closing date was also randomly set without any room for negotiation which was ridiculous.

Overall good experience with agent Jonathan and construction manager Nick. There should be a category for design of the home. Major issues with the downspouts location and not draining far enough from the house to prevent water settling under house. Buyer be aware. One downspout releases in the middle of the driveway. This horrible design and creates a dangerous ice patch in the winter and Pulte refuses to correct the issue. The other downspouts don't present the same danger but long-term concern is that a footer may settle after the 2 year warranty due to soil erosion and I'm stuck with a major repair that could have been corrected with a better design of downspouts. Pulte did add an extension that now has water draining across front walk way and im pretty sure this will create a second slip hazard. Just be aware that you will be responsible for paying for a solution that Pulte had a poor design on my Stellar model. This is also a known issue but Pulte will not pay for the solution. ... More

Very hard to know what you are getting for your money, little flexible in design and build. Yard quality very poor. Some subs did subpar work.

Very very bad experience

I had an amazing experience building my home with Pulte Homes. The quality of the home is excellent, and the layout fits my lifestyle perfectly. Throughout the process, communication was clear and consistent, and the entire experience was smooth from start to finish. Jason and David were especially great to work with—super responsive, friendly, and always willing to go above and beyond to help. I didn’t run into any issues during the process, which speaks volumes about their professionalism and how well things are managed. Now that I’m moved in, I can honestly say I love the home and the neighborhood. I’d absolutely recommend Pulte to anyone looking to build a home! ... More

. It was a good experience from beginning to

Buying a new home is one of the biggest decisions of our lives, and choosing Pulte Homes was one of the best decisions we made throughout the process. From the very beginning, the entire team was professional, knowledgeable, and genuinely supportive. The design and quality of the home exceeded our expectations. We were impressed by the wide range of customization options, and the design studio helped us create a home that truly reflects our style and needs. Every detail, from the layout to the finishes, felt thoughtfully planned and beautifully executed. The construction process was transparent, and our field manager kept us updated every step of the way. We appreciated the regular walkthroughs and the prompt attention to any questions or concerns. It gave us peace of mind knowing we were in good hands. Pulte’s customer care didn’t end at closing. The post-move-in support has been outstanding, with quick responses and helpful follow-ups to ensure everything continues to go smoothly. We’re thrilled with our new home and grateful to Pulte for making the entire journey a positive and exciting experience. If you're looking for quality craftsmanship, excellent service, and a smooth home-buying experience, we highly recommend Pulte Homes ... More

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

Framing isn't square, and the finish work isn't great. Do not believe that you will get a complete landscaped yard unless you're willing to accept all weeds in the back and standing water. Without a landscape warranty, they will simply shrug off the poor landscape job, resulting in the new homeowner having to pay thousands of dollars to correct the backyard.

Jason, Sarah and Brayden have been great. House is great, The only criticism would be the sod install

So, one thing to know is you are not buying a custom home, despite what you think is custom home pricing. This is tract building with all the limitations therein. Once you normalize on that fact, I can then assess the experience with Pulte. In my view, having bought several new homes from builders in different states, Pulte's process and standards are high in the industry. We really appreciated being able to enter the property as it was being built to see the progress, especially in finishing stages where you are measuring, bringing in contractors to do your own post-closing work, etc. Given the ability to do that, we were able to have contractors in the day after we closed to start work - we really appreciated that. As far as punch lists, they worked through then quickly and efficiently. Is all the work top notch with attention to smallest detail? No...but refer to my opening statement about that. In the end, they build a quality tract home that I am proud to own and believe will last beyond my years. ... More

The house has more issues than what I expected, it seems like there is not much attention to the little details . The finish on the walls is bad. I have several issues that we keep finding issues that could have been avoided if there was a quality control. I been in the house for 3 month and still haven’t fix one off the main issue that was point out when we inspected it the house which it was the main so sewer line. Also landscaping is bad.

Good experience first time homebuyer. Bryam, Obie, Christa, and Nick did a great job.

We love our new home

My garage floor, as I've learned, was poured quickly and worked just as quickly as it was drying too fast. The office staff that came out clearly had no idea about concrete other than what they learned in training class, but assured me it was normal for it to look as strange as it does. There are chips and small holes in it as well, but nobody followed up after they came out to placate me in person. Every thing that needs attention is at their discretion under the "Built to Last" slogan, meaning they'll decide what is or isn't under warranty at their discretion. When someone does come out, it's as if someone is doing us a favor. We've lived in the home for less than 90 days. ... More

well we’re to begin I’ve submitted over ten tickets in not even 2 months of living in my house !! Good thing Mr. Pike is such a great employee or your company would be even worse ! Your project managers are a complete joke and do not care one percent about anyone that has already purchased a home , O and my back door lock has stopped working for the second time in the two months I’ve lived here bravo , your a company who only cares about making $ and not helping the people who buy your homes , again besides Mr pike who is excellent I’d say I’m very disappointed with pulte and would not recommended unless to treat you guys like 2 year olds . ... More

My experience with the whole Pulte team has been fantastic

I found a lot of issues after I signed up, I am paying for a new product, and I found out that the backyard door and garage door have a lot of issues, which I requested a replacement, it looks like those construction managers want to save money for their company, also they ignored me many times when I asked for any repair. I don't recommend to build with pulte homes honestly.

My experience so far has been good especially the customer service and responsiveness

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

Felt mislead from the beginning by our sales agent. The overall quality has been disappointing and the finish work is bad. The carpet was installed too early and no care was taken by the project manager to protect all the trades from coming inside and "trashing" our upgraded carpet. Highly frustrating and disappointing! At closing, we were given a date that didn't work for us. We told them immediately, and no one responded back to us with another date. Less than 48 hours before the closing date that they suggested and we said would not work for us because of a business conference out of state, we received a text message and email from our sales agent stating that we would have to close on the original date or they would access delay fees. Highly frustrating! The entire process has not been a disappointment. ... More