Pulte Homes Reviews in Indianapolis, IN

Lots of issues I didn't inspected the house before closing due to Covid19 issue and social Distancing

we have only been in the home for 7 weeks but the experience has been very good except we would like to get more landscaping done before it gets too hot.

Pulte's response to issues that have come up since we moved in has been extremely disappointing. They do not follow up with you. The warranty department doesn't respond in a timely manner. I have water running into our home every time it rains. This has gone on for 3 weeks. No one has come out to repair it. Construction bins constantly have trash and garbage spilling onto the ground. This is vey unprofessional. I've told our friends we have made a mistake building with Pulte. They do not keep their promises after the closing. We've built several homes and this is the worst experience we ever had. We built in Noblesville ... More

We had many issues throughout the build process, most were due to the incompetence of the sales rep. On several occasions we were told we were getting one product by the sales rep only to find out too late in the build process that those items that heavily swayed our decision to purchase, either 1. Weren't available, or 2. Were only available if we chose a different option or 3. We were mislead on what we were getting. I could go on and on but there's not enough space. We never even got a response from supervisors when we had issues that warranted it. Overall there are so many issues, and now that we have closed the builder has been silent ... More

Really great company all the way through the process.

Closed on home in March. Yard has still not been installed - issue is not due to COVID-19. This is a shame as we would not have poorly rated this experience prior to closing. We have been understanding about a window needing to be replaced and workers not being allowed in homes during the pandemic. However, yards are being installed consistently around the neighborhood as we watch and wait for the past 2 months.

WHEN THEY DO THINGS LIKE FRAME A WALL IN THE WRONG PLACE, YOU WILL BE TOLD IT IS "BUILT ACCORDING TO THE PLAN", EVEN THOUGH THE PLAN CLEARLY SHOWS IT IS NOT BUILT TO PLAN.

Would have been a higher review, however our salesperson was difficult to contact and was not competent in the homes he was selling. Flooring in our home began coming up within days of move in.

I closed on 2/19/20. To date, the exterior painting (including caulking and ceiling) and landscaping has not been completed. Also, the exterior was littered with construction debris. There are also interior issues that cannot be addressed at this time due to COVID-19 but reflect upon the quality of workmanship. I am currently having shingle blow offs and shingle flapping in several sections of the roof that has not been resolved although reported.

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

This is my second time building a home and this experience was by far better than my previous experience with a different builder. Every question or issue I had was answered or fixed promptly and I always knew what was going on with my house every step of the way. I would definitely build again with Pulte.

nice building

My wife and I found a home in Trailside we really liked, we had noticed the neighbors fence looked like it was encroaching onto the property. I had mentioned this to everyone at Pulte we spoke with Sales, Field manager, Pulte Title company. and we were reassured it would be resolved. we have lived here 2 months now and I have made 4 calls to Title company to find out what actions are being taken to resolve the issue. He says he has contacted Legal and they would be in touch with me and still nothing.

We had a great experience with pulte, especially our field manager - Bill

Pulte needs to slow way down on the build process. While we have found Pulte responsive to fixing things, it seems we are always discovering things that aren't right. It definitely does not make us feel like our investment matters when we see so many cut corners and inconsistencies.

Smooth

The quality of work I feel is sub par for the price of the house. They rush you through closing and the buyer pays a penalty if they delay closing for any reason, but the Pulte can delay without recourse. We moved into an unfinished home, unpainted exterior, and 8 weeks later, still no sod and an incomplete punch list. With the weather being a slight factor on some of the above items, I still feel it was poor planning on Pulte's part. My advice to new home buyers with Pulte is to stay on top of them every step of the way. Do not settle for less than you expect and keep pushing them. In the end, we are happy with our home, despite the issues and unfinished list... We will keep pushing to get everything completed. They do complete the work, it just takes many attempts and follow ups... ... More

The quality of our home is not what we expected to be getting for a $300K+ home. All of the work was hired out and was done very quickly. The walls are not straight and the caulk work is horrendous around the house. When brought to the project managers attention we were told that the work that was done meets "pulte standards" so nothing would be done to fix it. The house overall is beautiful but the detail aspect of the home is very poor.

Pulte talks a lot about quality but the contractors they use for fit and finish are terrible. We closed on our house and there are still a lot of issues that Pulte has yet to fix. From missing siding, to poor caulking, uneven drywall, scratched appliances- you name it. I am confident that our framework was done correctly but from a fit and finish standpoint Pulte misses every mark.

They have been pleasure to work with

Superficially a beautiful home. Several issues with workmanship and things that were left undone at time of move in. Pulte representatives are good at sales and telling you the things you want to hear - but there is horrible, to no, follow up whatsoever. The communication between Pulte representatives, their vendors, and the customer are terrible. I would not purchase another Pulte home.

My bathroom clogged within 2 days of move in. When I requested for checking that, I was informed that it was clogged due to use of toilet paper. My concern if you cannot use toilet paper in toilet what else can I use. Builder doesn’t show any responsibility in fixing the issues at all. Overly priced home. Builder charge differently for upgrades for each model making low end homes come out be expensive than it is worth. They miss the updates said over phone and blame customer that it was not informed to them. Doesn’t accept even some of minimal requests once the contract is signed. For example, before signing the contract I was said I can go for 8 ft or a 9 ft basement, but once I sign the contract and requested to add basement they said they can only do 9 ft basement, due to which I had to pay 10000 more on the purchase price. Doesn’t recommend anyone due to quality and tesponse ... More

The home seems nice on the initial inspection but once a closer look is taken, the craftsmanship is not good for the money that was spent. The attention to detail is lacking and we are continuously finding things that were not done properly. It seems that the attitude of "that's good enough" was taken when finishing the home. While Pulte is trying to address all of our issues, it is taking a long time to get someone in the home to fix things.

I was very happy throughout the process

The sales office will mislead you. For example, I paid for pull out drawers in the lower kitchen cabinets. There are 3 cabinets. They only will put drawers in 2 of them - When I asked they said - Oh, that is the way we do it. We don't put them in the third one. I paid for soft closing cabinet doors. They didn't tell me that it was only SOME cabinets, not all. They painted the inside the wrong color and then wanted to repaint the entire inside after I moved in. Materials are cheap. the kitchen cabinets have gaps and drawers often come off the rails. The bathtub is a bad design. Oven, microwave failed in 2 months. Dishwasher heating unit failed immediately. If you still buy Pulte after this warning - for sure do not get your appliances from them. My friend bought Pulte 2 months before me and her oven and microwave failed exactly the same way! And Pulte washes their hands of the appliance repairs immediately. You have to go to the manufacturer directly. Workmanship is shoddy. Electrical outlets did not work. Doors have big gaps, The tub overflow cover fell off into my bath along with the mounting screw in a plastic bag - Just floating in my bath water. There is paint and drywall mud on the floors. Many details done badly. There was a long list of repairs as soon as I moved in. Refrigerator and range hood both installed with dents and Pulte had to replace. Beware! They sand the drywall after installing your new rugs. And they don't even cover them. They used my new rug as a work surface. They stored the bathtub on the master bedroom carpet. They left their drywall mud and filler supplies on the bedroom carpets with nothing under them. Pulte's response was - "that is how we do it." Beware! They left so much dirt under the flooring that the floors were damaged from below and they had to remove and replace sections. Oh, and the roof leaked at the first hard rain - water dripping from the can light onto the dining room floor. They had to rip off part of the roof and re-do it. Later they say they will replace the attic insulation. Keep in mind i have only lived here 8 weeks and I could go on for another page. I gave 3 stars for responsiveness because they seem to be working on the issues - except of course for the appliances. They aren't bothering with those. ... More