Pulte Homes Reviews in Indianapolis, IN

The sales office will mislead you. For example, I paid for pull out drawers in the lower kitchen cabinets. There are 3 cabinets. They only will put drawers in 2 of them - When I asked they said - Oh, that is the way we do it. We don't put them in the third one. I paid for soft closing cabinet doors. They didn't tell me that it was only SOME cabinets, not all. They painted the inside the wrong color and then wanted to repaint the entire inside after I moved in. Materials are cheap. the kitchen cabinets have gaps and drawers often come off the rails. The bathtub is a bad design. Oven, microwave failed in 2 months. Dishwasher heating unit failed immediately. If you still buy Pulte after this warning - for sure do not get your appliances from them. My friend bought Pulte 2 months before me and her oven and microwave failed exactly the same way! And Pulte washes their hands of the appliance repairs immediately. You have to go to the manufacturer directly. Workmanship is shoddy. Electrical outlets did not work. Doors have big gaps, The tub overflow cover fell off into my bath along with the mounting screw in a plastic bag - Just floating in my bath water. There is paint and drywall mud on the floors. Many details done badly. There was a long list of repairs as soon as I moved in. Refrigerator and range hood both installed with dents and Pulte had to replace. Beware! They sand the drywall after installing your new rugs. And they don't even cover them. They used my new rug as a work surface. They stored the bathtub on the master bedroom carpet. They left their drywall mud and filler supplies on the bedroom carpets with nothing under them. Pulte's response was - "that is how we do it." Beware! They left so much dirt under the flooring that the floors were damaged from below and they had to remove and replace sections. Oh, and the roof leaked at the first hard rain - water dripping from the can light onto the dining room floor. They had to rip off part of the roof and re-do it. Later they say they will replace the attic insulation. Keep in mind i have only lived here 8 weeks and I could go on for another page. I gave 3 stars for responsiveness because they seem to be working on the issues - except of course for the appliances. They aren't bothering with those. ... More

While the salesperson (David) and Erin (Project Manager) were both terrific, the overall experience in building a Pulte home was anything but. They are the definition of a tract builder that slaps up the houses in record time...workmanship is atrocious. But, the fact that we were told just a few days before closing that our home did not appraise is sickening. We didn't even do many upgrades (like countertops, flooring, fixtures) because the Pulte offerings were so outdated...can't even imagine how much more under the appraised value the home would have been with these items added to the sales price. Typically, if a home does not appraise, you either cancel the contract or bring the difference in $$$ to the table. We were not allowed out of the contract and had to take on a different loan product with PMI, which Pulte "graciously" paid for...probably because we decided to use them as a lender. Can't even imagine if we had used another lender and had to bring the dollars to the table. We were also told that appraisers were brought in from other parts of the state and were not familiar with the Carmel-Westfield market. Wow. Do your homework before moving forward with any Pulte product. ... More

Very very bad experience

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

I have couple of things to fix after we moved in , it was a hard process with no response

Shandra the realtor lied to us about multiple situations; if a verbal promise is made obtain documentation of that conversation. Upon purchase date former verbal promises were still unclear and we were unable to these benefits. During the home buying process we were informed that the house was being sold to another party, yet this information was false due to improper procedures. Dillon the construction manger is in a constant state of disarray and never holds his word on contracted repairs to the home. It has been 2 months since we have move in and the only fix from tape day was a patched hole that still is not sanded or painted. And yet we still don’t have a functional dishwasher. We have be neglected from every person we have been in contact with and given unfulfilled guarantees on completion of projects. And these are projects that should have been completed before move in day. Including everything from simple wall repairs to having a functional appliance. Side note; we watch from our windows other homes being worked on yet repairs for a home already purchased are not deemed important. We feel completely neglected and even disrespect. When my wife brought up damaged cabinets to the construction manger she was handed a repair kit. We were utterly embarrassed to be repairing our brand new cabinets in-front of our family. I would never purchase a home from Pulte again and recommend against it to anyone I came in contact with. Do not purchase your home until the items from tape day are completed. ... More

Overall, horrible build process and experience that resulted in an extremely overpriced and low quality home for the price point. Zero responsibility taken by Pulte for a build that went well beyond the contractual completion date with no legitimate reason other than mismanagement, which resulted in thousands of dollars in additional cost to us and no recourse or consideration from Pulte. Pulte also caused mold in our home during the build and refused to acknowledge, properly remediate or perform follow on testing to ensure the safety of our family because, as the Construction Rep in the neighborhood stated, “Pulte doesn’t do that”. The manner in which the situation was handled was a disgusting and reprehensible business tactic. Furthermore, the manner in which clients are treated in this area is from the top down as the local VP of Construction stated to me, “Don’t copy me on any emails because I won’t read them anyway”. It was a telling statement as to how I was going to be treated during the build. Pulte doesn’t have enough time to manage their work properly but finds plenty of time to rush a closing date in order to collect their profits, regardless of the status of the punch list, then stops all communications beyond that date. Choosing to build with Pulte, rather than a more reputable builder, is one of my most regrettable decisions I have ever made. ... More

I am extremely disappointed with Pulte Homes. I have see a lot of homes they have built in Carmel in the 90’s, and That’s the reason I choose them. My experience was horrible.I had to wait 12 months for my home, and the delay was all their fault, I am not satisfy with the last minute rush , I was doing walk through 3 hours before closing, work men were there trying to patch up things, the only reason I went all the all that crop, because I sold my house and had to seek shelter elsewhere. The sad thing about my experience I tried to reach out to the Pulte so call Team, no one reach out to me, the only person I could talk to is Ann from the Mortgage Team, she would listen and pass my concern to the so call team. I would like this message to be pass on to the CEO. The Pulte home I purchase cause me a lot of stress and anger and loss of trust. I sent a request to the team by Ann from the mortgage Department requesting reimbursement for the cost of having personal belongings in storage, and its 4 weeks now no reply. I am treated less than a Dog, I am retired and I used all my life savings to purchase this house , and this is the way I am treated, I am waiting for the reimbursement of cost for the storage , this is expense that I cannot afford. The Team do not care about Customer Service, I am still waiting to hear if customer service is guarantee . ... More

Be prepared to wait well past expected closing date. Be prepared to deal with multiple problems and wait for items to be repaired/completed. Be prepared to deal with multiple construction managers with only the last one knowing what he is doing. Most recent construction manager is trying very hard to make everything right but can only do so much. Charles has been phenomenal and if he were the construction manager from the beginning, I have no doubt I would not have had the problems we are still experiencing. At this point I would not recommend Pulte even though I love my house. Just want all the issues to be completed and dealt with. ... More

There is a limit in these reviews so I can't even list all of the issues that have come up. The quality of the trades they outsource are horrible. They are backed up and were still building the home and had not even finished many areas when we closed. Stains on the driveway, trash everywhere in the garage and yard at closing, appliances not in, took months just to get approval to start drywall, a closet wasn't even painted a month after closing, shutters weren't on the home until after closing, the floorplan sucks so bad that we are ripping out walls before even moving in, basements were offered for some homes but not others, the "3rd car garage" can't fit even a midsize car because it is shorter so you would have to crawl across the hood to get into the house, stains in the showers of both bathrooms that 3 cleaning companies couldn't remove, there is virtually no storage anywhere, We paid for every upgrade and every premium and yet it is still built to the quality of a home half the price. Talked to at least 6 neighbors and ALL 6 had issues - some even worse. Water heater burnt out 48 hours after moving in, water leaks in the wall less than a month after closing, windows not even being caulked all the way (we have the same problem), no caulking around the gas and water lines outside, chips in walls, it is literally hard to even remember all of the issues. We had 3 different field managers during the process as Pulte keeps moving them to other communities. This is the worst home building experience ever. I wouldn't recommend Pulte to anyone, ever. And certainly not for the price they charge. It is amazing that the city hasn't pulled their building permits yet. There is no way many of these homes should have received a certificate of occupancy. ... More

I’m really hoping that Some one from Pulte Management will contact me after reading below feedback. I have a very BAD experience with Pulte. I think by selecting Pulte over of other builders in the market I have made a BIG mistake of my life. No one hears my issues/concerns. I was given unfinished home at the time of closing. My backyard was handed over with unfinished work. They did not even did seeding and proper landscaping to my backyard land which I own. For all other neighbors in same neighborhood they did seeding properly, They did not even know about my backyard land which I own. They don’t even able to establish my boundaries. I was promised by my Sales Consultant (Michael) and field manager (Jen) that my backyard will be fixed. I have done several follow ups with them after my closing but no luck so far. Work is not done yet. Another example of my dissatisfaction is that they did not installed window shutters which was expected and promised as per my elevation design of my house which I picked at the time of buying this house. I have noticed this miss after closing of my house and immediately informed my Sales consultant and Field Manager. My Field manager told me that she has submitted a request to get the window shutters but when I asked by when she will able to get this work done, She said that she doesn’t know and can’t give the ETA. This is ridiculous. This is very Unprofessional behavior from Pulte. If I had not noticed the missing window shutter no one from Pulte team would have told us about this. I don’t know how many other things they have missed in my house during construction which I’m not even aware of. There are few other issues which I had reported to my field manager and Sales Consultant which are unaddressed yet. I’m really hoping that someone from Pulte Management will reach out to me after reading my feedback and help me to fix my issues and help me in regaining my trust ok Pulte again. ... More

We chose to build with Pulte because we had friends with a good experience and had never heard anything bad. However, based on this experience I can not recommend them. The process was very smooth up until we got to our pre-drywall meeting. Then things took a turn towards awful. Based on the recent reviews in my area that seems to be common. There is a huge issue with communication from the field manager here. It would take 2 or 3 messages to get a response. That "weekly" update email will come once a month. Make sure to visit your homesite very frequently. It is not clear at all that anyone reviews the trade's work for quality or correctness. Our closing was pushed back 3 or 4 times because of unrealistic dates being set. Very frustrating experience We ended up closing with a list of unfinished things because we could no longer handle being strung along. Do not do this if you can avoid it. The communication becomes non existent once you close. It is very clear that there is no follow up on this list. They don't even bother to track it after they submit the work orders. So you are ultimately responsible for making sure the work is done and review for quality. Of course this is not told to you before you agree to close. After living in the house for a week or so you start to notice a lot of poor craftmanship. I would definitely suggest getting inspections pre-drywall and before closing. I will note that our sales rep was very helpful through everything. And dealing with Pulte Mortgage was easy. ... More

The Pulte Quality I signed up for was not on display. I would never do this again.

Our experience been terrible with these builders. Most of our stuff already needs repair and it’s only been 2 months since we have moved in. Our construction manager jimmy told us from the beginning that he has a family to go home to so no calls or emails to him on his days off because he doesn't care much about his job. Then we got a new manager name Dan. Dan is nothing but fake promises. Our garage door is left unpainted and his response is that its too cold. Meanwhile they are painting new houses left and right. Most of our kitchen cabinets has scratches and cracks but yet they failed to send us the right ones. Now they are just sitting in our garage and no one is coming to pick them up. Craftsmanship is so poor. Build quality if its up to me i would give it a zero star. I can go on and on with the list but i know besides having tons of bad reviews pulte still won’t do a damm things to fix these issues. ... More

Pulte does not seem to care about their customers once the contract is signed and they REALLY don’t seem to care after the sale of the home is complete. I understand that there have been unforseeable delays due to shipping issues and labor shortages. However, that does not excuse the times that we have caught their staff blatantly lying to us or more often than that, just refusing to respond to our inquiries or concerns timely. There is no excuse for not replying to an email. When they actually do reply, we’re always told that “we’re aware of your issue, it’s on the list” with no follow-up until a month later when we inquire again. Rinse and repeat. I am honest when anyone asks about our experience and warn them against doing business with Pulte at all costs. ... More

do not close on your loan until everything is complete finished to your satisfaction

This was a very disappointed experience and unfortunately with all my 5 sales/purchase with Pulte. Quality, attention to details, customer service & delivery. All my clients were frustrated & there was NO help from any of the management. Including a very rude response from one of them. I can’t tell how dissatisfied I was as a customer and professional. I would not recommend Pulte.

It is my opinion that they are more focused on quantity over quality. The b/s they tell you up front about working with you on your build and they are focused on quality and craftsmanship and will work with you is just that b/s! Once you move in the service department is not quick to get your house fixed in a timely manor. I had a poor build and service experience as most of my neighbors had.

Buy from someone else. They don't know what they are doing.

Zero stars. 1) My wife's foot was injured due to Pulte's poor workmanship and intentional neglect of a known safety hazard. They still deny it now. 2) They laid down straw and seed despite knowing that temperatures would drop below 32F, completely ignoring common sense. 3) There is water leakage and a strange cracking sound behind the wall, which Pulte insists is normal. 4) I have tons of other issues I could go on and on about.

The worst build process I’ve ever been through in my life. Too many issues to type but all it takes is one look through my history. Since I’ve been in the home (2 months), I’ve already had a ceiling leak in my master bath, electrical problems (outlets not working in all bathrooms, window still not fixed that was on closing detail, landscaping not completed. I would not and will not recommend Pulte, not even to my worst enemy.

This is our second home but our first ever built and the whole process was stressful to say the least. I was disappointed at the quality that the house was delivered. The quality of workmanship and materials are embarrassing and doesn't worth the money we pay for the house. We came upon several issues while we did our preclosing check up and our concerns were heard until we had to involve more people. The house would have been delivered better if Pulte homes didn't push to finish the house sooner than it was supposed to. I doubt we will go with Pulte homes for our next house. NEVER AGAIN!

We have been disappointed with the home buying process and workmanship in our home. We were hoping to be excited to take possession and that did not happen. Many times our concerns were dismissed. No urgency to get things corrected. For example, our doors on the lower level will not close, at all. The carpet in one area does not meet the baseboard which leaves a gap. The toilet is not bolted down tight to the floor. The toilets are not centered between the vanity and tub. We do not have a main water shut off inside the home (has since been resolved). We love the location and were hoping for better quality for the price. We hope to have our refrigerator 3 months after closing and still waiting for refrigerator although they have provided a very basic temporary in the meantime (we have since received the correct refrigerator). We have really tried to balance our expectations with the supply chain and labor issues and be realistic. We knew it would take longer to be completed and understood that. We have submitted warranty requests, and have heard nothing back. No information about utilities, or amenities. We suggest not closing until you are completely satisfied 100%. The subcontractors are not held to high enough standards. ... More

Our home building process with Pulte @ Hunters Run Fishers IN, which was supposed to be exciting and joyful turned into worst nightmare of our life as soon as we signed the contract. The new home build process was financially and mentally detrimental to our entire family. Pulte has very poorly managed build process without any oversight on quality, communication, and accountability. We had 5 construction managers changed over 15 month period with no one taking responsibility. As per our initial schedule provided the house was supposed to be in 6-8 months build timeframe . After 15 months with many escalations a closing date was given and yet changed the final closing 3 times at last minute. The delay has caused us thousands of dollars as we miss the low interest time window and also have to sell our existing house for below market price as the housing market went down due to delay by Pulte, Pulte will not take any responsibility or care about our loss. Pulte’s quality of the build is below par for the price they charge on these houses. Don’t get fooled with the quality promises in the marketing material and brochures they handout its next to none. We are still dealing with multiple items to be fixed post closing. I was shocked to learn that every buyer in our subdivision went through same experience and considering group lawsuit. I will not recommend anyone to buy or consider Pulte for their new home build process. Also, they will bully you to give them good rating or you will be held hostage and intimidated to have more delays. ... More

Dear Pulte sales team and construction managers, Your unwillingness to honor your contractual obligations made our 11 month building experience almost unbearable, our daily struggle to compel you to build a quality home; without end! Not only did you act in bad faith throughout the lengthy construction process, but (on four separate occasions) scheduled our home to close with unresolved structural defects, no built-in appliances, or the required Certificate of Occupancy. We will not soon forget how we were deceived, ignored and disrespected. No new home is worth the indignities we experienced. ... More