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Pulte Homes Reviews in Indianapolis, IN

What Indianapolis Homeowners Have to Say About Pulte Homes.

Read all 562 verified reviews from homeowners that built a new home with Pulte Homes in the Indianapolis area. Indianapolis homeowners have rated Pulte Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.5 out of 5 stars in Indianapolis Area

562 Reviews in Indianapolis Area

Ratings by Category

Overall 3.5

Quality 3.4

Trustworthiness 3.4

Value 3.5

Responsiveness 3.2

Pulte Homes in Indianapolis Area

View Homes

Customer Reviews

Poor quality, no electric in master bath & to garbage disposal, shower door would not open/close, missing 5 blinds (still are),

  • Steven A.
  • Verified HomeBuyer
  • December 02, 2021
  • Westfield, IN

Don’t buy Pulte!!! Don’t buy Pulte!!!

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The paint its really trash there’s stain and hole everywhere

  • Paolo P.
  • Verified HomeBuyer
  • November 30, 2021
  • Brownsburg, IN

The paint its really trash there’s stain and hole everywhere and also the appliance didn’t work either and its really hard to pls them

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Experience

  • Anonymous
  • Verified HomeBuyer
  • November 01, 2021
  • Westfield, IN

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - There were continued delays and at closing the house was not

  • Jason K.
  • Verified HomeBuyer
  • October 27, 2021
  • Carmel, IN

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - A lot of things are still pending theyvsaid they will honor each

  • Mithil S.
  • Verified HomeBuyer
  • October 19, 2021
  • Westfield, IN

A lot of things are still pending theyvsaid they will honor each and every item all items are outstanding and no response to new issues.

Pulte Homes responded:
Hi, We are sorry that your issues have not been fixed as of yet. If you could please email us customersupport@pultegroup.com with your contact and address so we can escalate this issue to our lead department

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Totally irresponsible delivery, so many things are missing or not done properly

  • Chandrashekhar S.
  • Verified HomeBuyer
  • October 12, 2021
  • Westfield, IN

Totally irresponsible delivery, so many things are missing or not done properly. Not at all satisfied with the quality and delivery of house. So many things in list that are not done correctly not even Able to keep track. I was expecting high standards from Pulte but none of them met. I have worked 20 house or more to figure out the quality issues before closing but they rushed the closing and with out fixing all the issues. NOT AT ALL SATISFIED even basic things not done correctly. They did pilot of new and inexperienced field manager with my house that's why the house was in disarray. ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Bad experience

  • Sukhjinder D.
  • Verified HomeBuyer
  • July 29, 2021
  • Westfield, IN

We’re forced to close on unfinished home with a promise that everything will be taken care. But was never finished. Initially kept sending people to fix stuff and then stopped responding and when asked for upper management. Sales agent said she is not going to give upper management contact. She said she is not authorized to give upper management contact. Project manager always kept making excuses and telling us that he is going to fix everything. House is graded so badly neighbors water running into out lot and staying wet all the time. Build 6 ft wall without telling us about it at ...

Pulte Homes responded:
We are very sorry to hear that you have had a negative experience and are dealing with unresolved concerns in your new home. We would like the opportunity to escalate your concerns and would greatly appreciate if you could email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Not enough workers or quality of workers.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Fishers, IN

Not enough workers or quality of workers. Rushed to close even though stuff was not finished. Terrible workmanship for the price paid. Misleading. Would not recommend.

Pulte Homes responded:
We are so sorry that your negative experience has led you to not recommend our services. We would like to learn more about your experience so we can address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Not satisfied

  • Temitope B.
  • Verified HomeBuyer
  • July 01, 2020
  • Avon, IN

Not satisfied

Pulte Homes responded:
We hate hearing that you are not satisfied with your new home. If there is any way we can assist or any additional information you would like to provide please feel free to email customersupport@pultegroup.com and our team would be happy to help. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Dishonest builder/Horrible customer service

  • Xiao H.
  • Verified HomeBuyer
  • December 18, 2019
  • Zionsville, IN

I spent $8k+ to upgrade all the cabinets to maple solid wood. However, it turns out they gave me laminate cabinets. Tried to contact customer. Never got any reply. Stay away!!!

Pulte Homes responded:
We are sorry to hear you are having a hard time getting in touch. Please email us at socialcare@pultegroup.com so we can assist. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap construction and unfinished for the price.

  • Stephen J.
  • Verified HomeBuyer
  • October 02, 2019
  • Noblesville, IN

For the price we paid for this house it should have been completed. Like the concrete should have been sealed, the grout should have been sealed, the granite countertops should have been sealed, the garage should have been fully insulated and dry walled, the garage doors should have been insulated. I could go on and on. I would NOT recommend anyone to buying one of Pulte overpriced unfinished houses. Then after closing it took more than 30 days to get a approved Occupancy Certificate..... And should I talk about the lack of getting problems resolved in a timely manner......... no offense ...

Pulte Homes responded:
Hi Stephen. We are so disappointed to hear that you aren't happy with your home. We would like to look into your situation. If you could please email socialcare@pultegroup.com we would greatly appreciate it. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - If you are considering a Pulte home, I would strongly encourage

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2019
  • Westfield, IN

If you are considering a Pulte home, I would strongly encourage you not to! This experience has been nothing but a nightmare. Quality and attention to detail are severely lacking. After spending a significant amount of time after closing having contractors correct items, they actually have created more issues and damages because no one from Pulte is managing the process. Pulte relies in the homeowner to find things or otherwise they hedge on it being overlooked.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have and we'd really like an opportunity to discuss this feedback with you. Please email us at socialcare@pultegroup.com. --Sarah

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1