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Pulte Homes Reviews in Indianapolis, IN

What Indianapolis Homeowners Have to Say About Pulte Homes.

Read all 606 verified reviews from homeowners that built a new home with Pulte Homes in the Indianapolis area. Indianapolis homeowners have rated Pulte Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.5 out of 5 stars in Indianapolis Area

606 Reviews in Indianapolis Area

Ratings by Category

Overall 3.5

Quality 3.4

Trustworthiness 3.4

Value 3.6

Responsiveness 3.2

Pulte Homes in Indianapolis Area

View Homes

Customer Reviews

Terrible experience

  • Afolabi O.
  • Verified HomeBuyer
  • August 30, 2022
  • Fishers, IN

Never ever with Pulte again.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Disappointed with Purchase

  • Bhalinder S.
  • Verified HomeBuyer
  • August 03, 2022
  • Plainfield, IN

FOR PULTE BUILDERS The house we purchased almost in double price they charge us, with all extra works , hmm obviously more money, All Material cheap quality , sometimes where roof not in level , same thing with exterior and floor. Some outlets are loose from wall, Garage door works very slow and doesn’t close lot of time. Kitchen cabinets are cheap quality with makes shuts sound. When we walk on second floor, sounds like roof will broke soon . Specially the Paint is not a paint , it’s just like a cheap primer only. Just move to the house last week, but it’s looks like very old house, hand ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst. No time lines for them. Least bothered about completion. Thing take it own time their stamens to pass the time. Worker goes on vacation. Window or any part is missed it takes 5month wait time. Paid top dollar for cheap service and material

  • Mallikarjun V.
  • Verified HomeBuyer
  • July 27, 2022
  • Fishers, IN

Avoid it. And leave peacefully

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

the worst I ever invested my time and money

  • Shruthi N.
  • Verified HomeBuyer
  • June 09, 2022
  • Fishers, IN

I regret why I signed the closure documents, trusting the people they would resolve later on. I have been told that people would come over but nobody turned up since the time of closure.I still see that few of the works couldn't be completed before closure.These issues have been there since closure and delay. 1) Carpet Issue-I have few nails popped out and kids were injured too.Can you please send someone to tuck in the nails? It is really causing issues while we walk on stairs and afraid that if any guests would hurt themselves. 2)Painting-During the closing walk through,Jen promised that ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The quality of the material is so cheap, the finishing and paint

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2022
  • Noblesville, IN

The quality of the material is so cheap, the finishing and paint are not professional at all, and before the closing, if you point to them that there is something wrong they will fix it immediately but after the closing, they take forever. when you make a request for something that needs to be fixed they might not answer unit you follow up with them. I chose to buy a new home so I can set and relax since everything should be new, but this is so much headque. I'm spending my day calling and sending an email and waiting for people to come to fix it, and only had the home for 2 months.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - bad bad bad bad bad

  • Zhifeng Z.
  • Verified HomeBuyer
  • May 11, 2022
  • Fishers, IN

bad bad bad bad bad

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Absolute Zero

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Westfield, IN

Everything about Pulte is bad, we had literally several issues after closing, they threatened us to close even with these issues identified during orientation. Very bad people, they are selling junk for 400-500k. Beware !!!

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Bad Experience

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Westfield, IN

I would rate 0 but there is no option, The quality of build is very bad, Site manager doesnt care about the house. we had 100 problems after closing the home. I would not recommend Pulte to anyone.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unprofessional & Lack Quality

  • Peter R.
  • Verified HomeBuyer
  • May 04, 2022
  • Fishers, IN

I wouldn’t recommend buying a Pulte Home and I question a lot of the most recent 5 star reviews, because myself and all my neighbors around me have the same opinion. If Pulte Homes focused more on building quality over quantity, plus picking the right sub contractors instead of sub par contractors, they wouldn’t have so many issues. Myself and my neighbors are very dissatisfied with how Pulte has handled follow ups, etc. We’ve been waiting for months after closing on various things like gutters, seeding our yards, appliances, etc. The only silver lining is after going through two ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - House was not complete on closing date.

  • Anonymous
  • Verified HomeBuyer
  • April 12, 2022
  • Zionsville, IN

House was not complete on closing date. Lack of communication. Issues still unresolved 5 months later.

Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad service and very poor work man ship

  • Hari A.
  • Verified HomeBuyer
  • April 06, 2022
  • Fishers, IN

It’s been very bad experience, in terms of communication and response. And new house has so many problems ,Including faulty equipment and it’s hard to get hold of people to get issues fixed. And closing has been delayed for months . And after waiting for Months and overpaying interests we still have to face issues like low water pressure and dishwasher, oven not working , electrical issues which cause inconvenience consistently in every day life.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Zero Communication

  • Jeremy E.
  • Verified HomeBuyer
  • March 17, 2022
  • Westfield, IN

This is probably the worst company I have ever worked with. They don't seem to communicate across the multiple divisions within the company at all. We had to beg and call repeatedly to get updates and then had our closing date moved out 2 weeks 3 days prior to closing. The quality seems okay, but we found leaks prior to closing and they left us a present of drywall frozen to our garage floor on closing day (why someone would pressure wash a garage on a 20 degree day is beyond me). What was supposed to be a great experience turned quickly into a stressful nightmare. We were hours away from ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Craftsmanship & Communication.

  • Kyle V.
  • Verified HomeBuyer
  • February 22, 2022
  • Westfield, IN

Awful communication and service, lack of inspection of sub-contractors poor work, and lack of urgency to manage & complete a long punch list of items after closing that should have been completed before closing.

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please email us at customersupport@pultegroup.com so we can help!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor construction quality, worst customer service. DONT BUY PULTE HOMES !!

  • Vinod K.
  • Verified HomeBuyer
  • February 01, 2022
  • Westfield, IN

PLEASE DONT BUY PULTE HOMES !! Quality of construction poor, horrible closing process, worst customer experience.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible quality and terrible service

  • Mingshuo W.
  • Verified HomeBuyer
  • February 01, 2022
  • Westfield, IN

Worst service ever, after my house close With a lot problems they never respond to me, the field manager just fk around, doesn’t do the job at all.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. And will certainly be sharing this information with our team to look into. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Torie T.
  • Verified HomeBuyer
  • February 01, 2022
  • Westfield, IN

There are so many things to share regarding my home buying/building experience. I have built a Pulte home once before and had a wonderful experience. I wish I could say the same for this time around. I feel like my home was so rushed that the craftsmanship is not what it should have been. Before closing there were so many things that needed to be completed which we agreed they would complete but many still have not been done and I closed over a month ago. Communication has been so poor between the field manager and warranty - I have to follow up many times before a response is given. Even ...

Pulte Homes responded:
We are saddened to hear about the issues you have faced in your home building journey and the communication issues with our team. We will address this with our local team and appreciate this feedback. . If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte builder does not care of Home Owner

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Fishers, IN

If you are a person who cares about attention to details then pulte is not your builder. Stay away from pulte unless you get good price deal

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad experience

  • Rose F.
  • Verified HomeBuyer
  • January 12, 2022
  • Westfield, IN

Unresolved issues remain even now

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

DO NOT BUILD WITH PULTE!

  • Shane A.
  • Verified HomeBuyer
  • January 04, 2022
  • Mc Cordsville, IN

We are 3 months post closing on our new construction home and have multiple outstanding issues that are yet to be corrected. If you like empty promises and poor workmanship Pulte can help you there. This is the 3rd new home that my wife and I have built and has been by far the worst experience we have had.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality, no electric in master bath & to garbage disposal, shower door would not open/close, missing 5 blinds (still are),

  • Steven A.
  • Verified HomeBuyer
  • December 02, 2021
  • Westfield, IN

Don’t buy Pulte!!! Don’t buy Pulte!!!

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - The paint its really trash there’s stain and hole everywhere

  • Paolo P.
  • Verified HomeBuyer
  • November 30, 2021
  • Brownsburg, IN

The paint its really trash there’s stain and hole everywhere and also the appliance didn’t work either and its really hard to pls them

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Experience

  • Anonymous
  • Verified HomeBuyer
  • November 01, 2021
  • Westfield, IN

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - There were continued delays and at closing the house was not

  • Jason K.
  • Verified HomeBuyer
  • October 27, 2021
  • Carmel, IN

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - A lot of things are still pending theyvsaid they will honor each

  • Mithil S.
  • Verified HomeBuyer
  • October 19, 2021
  • Westfield, IN

A lot of things are still pending theyvsaid they will honor each and every item all items are outstanding and no response to new issues.

Pulte Homes responded:
Hi, We are sorry that your issues have not been fixed as of yet. If you could please email us customersupport@pultegroup.com with your contact and address so we can escalate this issue to our lead department

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Totally irresponsible delivery, so many things are missing or not done properly

  • Chandrashekhar S.
  • Verified HomeBuyer
  • October 12, 2021
  • Westfield, IN

Totally irresponsible delivery, so many things are missing or not done properly. Not at all satisfied with the quality and delivery of house. So many things in list that are not done correctly not even Able to keep track. I was expecting high standards from Pulte but none of them met. I have worked 20 house or more to figure out the quality issues before closing but they rushed the closing and with out fixing all the issues. NOT AT ALL SATISFIED even basic things not done correctly. They did pilot of new and inexperienced field manager with my house that's why the house was in disarray. ...

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1