Pulte Homes Reviews in Indianapolis, IN

do not close on your loan until everything is complete finished to your satisfaction

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my independent inspector. I understand home buyers typically close with a few minor weather items, I closed with more than a few of them trusting Pulte to address them swiftly. The customer experience of getting them to fix these issues couldn't be worst. They wouldn't pick up or return my calls after the initial reporting. I felt like I didn't get the value for my money. ... More

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

This was a very disappointed experience and unfortunately with all my 5 sales/purchase with Pulte. Quality, attention to details, customer service & delivery. All my clients were frustrated & there was NO help from any of the management. Including a very rude response from one of them. I can’t tell how dissatisfied I was as a customer and professional. I would not recommend Pulte.

A lot of things are still pending theyvsaid they will honor each and every item all items are outstanding and no response to new issues.

Totally irresponsible delivery, so many things are missing or not done properly. Not at all satisfied with the quality and delivery of house. So many things in list that are not done correctly not even Able to keep track. I was expecting high standards from Pulte but none of them met. I have worked 20 house or more to figure out the quality issues before closing but they rushed the closing and with out fixing all the issues. NOT AT ALL SATISFIED even basic things not done correctly. They did pilot of new and inexperienced field manager with my house that's why the house was in disarray. Whole process caused me so much pain physically and mentally. ... More

This was a horrific experience. It took over a month after closing to get a dishwasher. We still do not have the correct refrigerator. Sales person Kurt was great! Last of 4 project managers tried to play recovery from the failure of the 3 previous non-existent ones. Banking and finance through Pulte move at a snails pace. Insurance was a rip off through Pulte and wasn’t enough to cover the house. This still has to be changed! It was a nightmare. I can’t rate less than 1 star without ignoring the email.

We’re forced to close on unfinished home with a promise that everything will be taken care. But was never finished. Initially kept sending people to fix stuff and then stopped responding and when asked for upper management. Sales agent said she is not going to give upper management contact. She said she is not authorized to give upper management contact. Project manager always kept making excuses and telling us that he is going to fix everything. House is graded so badly neighbors water running into out lot and staying wet all the time. Build 6 ft wall without telling us about it at pre-construction meeting. Project manager told us 2 weeks before closing that they will be building a wall with stairs access to the back yard but stairs were missing. After closing started denying saying that they are not going to build stairs. My 6 year old son fall from the wall yesterday. Luckily he was not hurt besides little scratches. There is no safety around the wall at all. I have tried contacting but no response and also wrote reviews on google Fb and other places. ... More

It is my opinion that they are more focused on quantity over quality. The b/s they tell you up front about working with you on your build and they are focused on quality and craftsmanship and will work with you is just that b/s! Once you move in the service department is not quick to get your house fixed in a timely manor. I had a poor build and service experience as most of my neighbors had.

Not enough workers or quality of workers. Rushed to close even though stuff was not finished. Terrible workmanship for the price paid. Misleading. Would not recommend.

Not satisfied

Lots of issues I didn't inspected the house before closing due to Covid19 issue and social Distancing

Pulte's response to issues that have come up since we moved in has been extremely disappointing. They do not follow up with you. The warranty department doesn't respond in a timely manner. I have water running into our home every time it rains. This has gone on for 3 weeks. No one has come out to repair it. Construction bins constantly have trash and garbage spilling onto the ground. This is vey unprofessional. I've told our friends we have made a mistake building with Pulte. They do not keep their promises after the closing. We've built several homes and this is the worst experience we ever had. We built in Noblesville ... More

My bathroom clogged within 2 days of move in. When I requested for checking that, I was informed that it was clogged due to use of toilet paper. My concern if you cannot use toilet paper in toilet what else can I use. Builder doesn’t show any responsibility in fixing the issues at all. Overly priced home. Builder charge differently for upgrades for each model making low end homes come out be expensive than it is worth. They miss the updates said over phone and blame customer that it was not informed to them. Doesn’t accept even some of minimal requests once the contract is signed. For example, before signing the contract I was said I can go for 8 ft or a 9 ft basement, but once I sign the contract and requested to add basement they said they can only do 9 ft basement, due to which I had to pay 10000 more on the purchase price. Doesn’t recommend anyone due to quality and tesponse ... More

The sales office will mislead you. For example, I paid for pull out drawers in the lower kitchen cabinets. There are 3 cabinets. They only will put drawers in 2 of them - When I asked they said - Oh, that is the way we do it. We don't put them in the third one. I paid for soft closing cabinet doors. They didn't tell me that it was only SOME cabinets, not all. They painted the inside the wrong color and then wanted to repaint the entire inside after I moved in. Materials are cheap. the kitchen cabinets have gaps and drawers often come off the rails. The bathtub is a bad design. Oven, microwave failed in 2 months. Dishwasher heating unit failed immediately. If you still buy Pulte after this warning - for sure do not get your appliances from them. My friend bought Pulte 2 months before me and her oven and microwave failed exactly the same way! And Pulte washes their hands of the appliance repairs immediately. You have to go to the manufacturer directly. Workmanship is shoddy. Electrical outlets did not work. Doors have big gaps, The tub overflow cover fell off into my bath along with the mounting screw in a plastic bag - Just floating in my bath water. There is paint and drywall mud on the floors. Many details done badly. There was a long list of repairs as soon as I moved in. Refrigerator and range hood both installed with dents and Pulte had to replace. Beware! They sand the drywall after installing your new rugs. And they don't even cover them. They used my new rug as a work surface. They stored the bathtub on the master bedroom carpet. They left their drywall mud and filler supplies on the bedroom carpets with nothing under them. Pulte's response was - "that is how we do it." Beware! They left so much dirt under the flooring that the floors were damaged from below and they had to remove and replace sections. Oh, and the roof leaked at the first hard rain - water dripping from the can light onto the dining room floor. They had to rip off part of the roof and re-do it. Later they say they will replace the attic insulation. Keep in mind i have only lived here 8 weeks and I could go on for another page. I gave 3 stars for responsiveness because they seem to be working on the issues - except of course for the appliances. They aren't bothering with those. ... More

Buy from someone else. They don't know what they are doing.

I spent $8k+ to upgrade all the cabinets to maple solid wood. However, it turns out they gave me laminate cabinets. Tried to contact customer. Never got any reply. Stay away!!!

While the salesperson (David) and Erin (Project Manager) were both terrific, the overall experience in building a Pulte home was anything but. They are the definition of a tract builder that slaps up the houses in record time...workmanship is atrocious. But, the fact that we were told just a few days before closing that our home did not appraise is sickening. We didn't even do many upgrades (like countertops, flooring, fixtures) because the Pulte offerings were so outdated...can't even imagine how much more under the appraised value the home would have been with these items added to the sales price. Typically, if a home does not appraise, you either cancel the contract or bring the difference in $$$ to the table. We were not allowed out of the contract and had to take on a different loan product with PMI, which Pulte "graciously" paid for...probably because we decided to use them as a lender. Can't even imagine if we had used another lender and had to bring the dollars to the table. We were also told that appraisers were brought in from other parts of the state and were not familiar with the Carmel-Westfield market. Wow. Do your homework before moving forward with any Pulte product. ... More

For the price we paid for this house it should have been completed. Like the concrete should have been sealed, the grout should have been sealed, the granite countertops should have been sealed, the garage should have been fully insulated and dry walled, the garage doors should have been insulated. I could go on and on. I would NOT recommend anyone to buying one of Pulte overpriced unfinished houses. Then after closing it took more than 30 days to get a approved Occupancy Certificate..... And should I talk about the lack of getting problems resolved in a timely manner......... no offense to Nick but I would never buy another or suggest anyone to buy a home from them. ... More

If you are considering a Pulte home, I would strongly encourage you not to! This experience has been nothing but a nightmare. Quality and attention to detail are severely lacking. After spending a significant amount of time after closing having contractors correct items, they actually have created more issues and damages because no one from Pulte is managing the process. Pulte relies in the homeowner to find things or otherwise they hedge on it being overlooked.