Pulte Homes Reviews in Indianapolis, IN

I found a lot of issues after I signed up, I am paying for a new product, and I found out that the backyard door and garage door have a lot of issues, which I requested a replacement, it looks like those construction managers want to save money for their company, also they ignored me many times when I asked for any repair. I don't recommend to build with pulte homes honestly.

My experience so far has been good especially the customer service and responsiveness

We were initially excited to build and purchase our home with Pulte, trusting that their process and brand reputation would deliver a high-quality, turnkey home. Unfortunately, our experience after closing has been deeply disappointing, and that trust has been shaken. Just three days after moving in, we experienced a major failure: water began leaking through the ceiling near the garage entry, saturating drywall, light fixtures, and floors. The cause? The washing machine discharge drain pipe had not been installed—a basic and critical oversight that was somehow missed by multiple layers of quality control, including construction, plumbing, and inspection. The emotional impact of this event was significant. My wife was devastated, and the excitement of moving into our brand-new home was completely overshadowed. While we’ve received some apologies, no one from Pulte has acknowledged her or the emotional toll of the situation directly, which feels like a fundamental miss in customer care. To Pulte’s credit, they responded promptly to initiate plumbing repairs. However, we’re still waiting on confirmation about how this damage will be warranted beyond standard coverage, despite repeated requests. In the meantime, we were left living in a house with exposed drywall, standing water in light fixtures, and concerns about mold growth—conditions that have gone unaddressed while we waited for a slow repair. This incident alone would be enough to cause concern, but the issues don’t stop there. The water heater installed is underpowered for the size of the home and doesn’t support typical household use. Within days of moving in, we found ourselves having to solicit plumbing bids to upgrade or replace it—a cost and disruption we did not expect from a new home. And now, weeks later, we are still waiting for sod installation, while newer builds in the same neighborhood have already received theirs. It adds to a growing sense that post-closing homeowners are deprioritized, and it raises serious concerns about how Pulte manages its obligations after a sale is complete. Altogether, our experience with Pulte has left us questioning the value and integrity of the process. What should have been an exciting, celebratory chapter has instead been a frustrating return to construction mode, with open questions, delayed resolutions, and a loss of confidence in the product and the process. ... More

Felt mislead from the beginning by our sales agent. The overall quality has been disappointing and the finish work is bad. The carpet was installed too early and no care was taken by the project manager to protect all the trades from coming inside and "trashing" our upgraded carpet. Highly frustrating and disappointing! At closing, we were given a date that didn't work for us. We told them immediately, and no one responded back to us with another date. Less than 48 hours before the closing date that they suggested and we said would not work for us because of a business conference out of state, we received a text message and email from our sales agent stating that we would have to close on the original date or they would access delay fees. Highly frustrating! The entire process has not been a disappointment. ... More

After move in issues addressed by submission but could be better with concerns after closing. Still no grass or exterior communication

We are among several new homeowners who do not yet have our sod. We were somewhat disturbed to see completed, but yet unsold homes get sod prior to our lots. It is not a good look for your company. It is not the way to treat your customers.

The front office personnel was rarely in office. I called Pulte to schedule time to visit the model home and was finally able to speak with a rep. The first rep took a first glance and assumed we couldn’t afford our home. Judged us almost immediately. It went downhill with this guy. However Maitlyn was a breath of fresh air. She answered all questions and very outgoing. They say if you don’t have anything good to say don’t say anything at all. I’ll say Pulte Finance is abysmal. That’s putting it lightly. From the reviews of Pulte Finance, we knew to already have a backup plan. Overall experience was ok. If it wasn’t for Maitlyn and our Home Construction manager Conner, we would’ve ran from Pulte. ... More

We really enjoyed our home building process with Pulte! We had to stay on top of getting the minor things fixed and prioritized along the way, but we are super happy with the end result. Would definitely recommend this community to others.

I love my new home. They did a great job. I hate Pulte mortgage. I spent two and a half days finding, printing and scanning my financial documents, but that wasn't enough for them. They wanted another dozen documents. I gave up and paid cash.

Kyle and Niccole Great experience

The sales agent at Greystone doesn't do business with integrity. She manipulated numbers in a deceiving manner. If one doesn't look at the numbers closely during the contracting, chances of you being mislead is very high. The mortgage interest rates also was not honored until I say I have to withdraw. Not responsive to calls sometimes and the mortgage department (Noah the loan officer) will respond to calls only when he wants to. To sum up, the experience could be better and more transparent to buyers.

Zero stars. 1) My wife's foot was injured due to Pulte's poor workmanship and intentional neglect of a known safety hazard. They still deny it now. 2) They laid down straw and seed despite knowing that temperatures would drop below 32F, completely ignoring common sense. 3) There is water leakage and a strange cracking sound behind the wall, which Pulte insists is normal. 4) I have tons of other issues I could go on and on about.

Pulte needs to raise their standards a bit. Trim work detail is very disappointing, fit and finish of some doors is not that great.

I really appreciate the Pulte home team for their good work,well communicated and they are trustworthy.

Everyone thru out the home buying process has been wonderful.

For now everything look good

Excellent Service pulte homes Trescott community

My experience building my first new home has been deeply frustrating. A major leak above the furnace caused severe mold growth, clearly pre-existing before closing. Neither the construction manager nor the warranty team caught it. Despite the mold’s presence, the warranty personnel refused air quality or mold testing, dismissing concerns based solely on photos. I’ve had to pay for testing myself to protect my family’s health. Other issues, like cold drafts through outlets and wall dripping, are brushed off as ‘normal.’ The warranty team refuses to investigate insulation or ensure the home meets code. This builder’s claims of quality and energy efficiency feel entirely misleading. I cannot recommend them based on my experience. ... More

First time home buyer for a new construction home and I absolutely love our new home. New build with great warranties, great team at Pulte Homes walked us step-by-step and kept us informed through the whole process. We are very happy and highly recommend Pulte Homes to all our friends in the area.

Very impressed by my construction manager and mortgage consultant

I was impressed with Pulte's promptness in addressing the issue.

We really enjoyed our new building experience. Our construction manager was easy to reach and very helpful in his responses. He provided a lot of valuable information that helped us during and after our build. I recommend Pulte if you are considering a move.

Did a really good job with my home.

I have couple of things to fix after we moved in , it was a hard process with no response

Great experience overall !!