Pulte Homes Reviews in Indianapolis, IN

It was a nice experience.

Overall, a good experience. House was done quickly, most issues addressed in timely manner. Pulte Mortgage process was cumbersome, took a long time. Some included features were dated and very basic, designed to make you feel the need to upgrade. But overall we have been mostly pleased and love our new home.

Straight forward process. Took awhile for the seed and sod to be placed but this was due to the weather. Updates would have been appreciated.

Building with Pulte homes was overall a great experience, our project manager Mitchell was great and kept us updated throughout. Since finishing the build, I have submitted a maintenance request for them to come check a leak from the sprinklers they just installed but I never got a reply.. hopefully they will sharpen up in after care, but the overall build process was great.

Overall is good, there is couple some small details that is not so good, but sales and construction manager are very easy to talk and reply very quickly.

The worst build process I’ve ever been through in my life. Too many issues to type but all it takes is one look through my history. Since I’ve been in the home (2 months), I’ve already had a ceiling leak in my master bath, electrical problems (outlets not working in all bathrooms, window still not fixed that was on closing detail, landscaping not completed. I would not and will not recommend Pulte, not even to my worst enemy.

sales rep and construction suprv kept us updated throughout building timeframe.

Very poor response to many issues. Hot water issues appliance issues. We need for somebody to follow up now

Once home is signed for Pultie s very slow to respond to home issues let along give direction on how to get things fixed. Been here 7 weeks and still no back yard. Pultie won’t come and fix things, like painting, leftover blue tape for 10 months! No one wants to take responsibility for home issues, granted they are little but paying what we did for a home we shouldn’t be treated this way.

Really not happy with the awful conditions of the front and the back yards of my new build house since we closed in March . We still don’t have any sods in front and any seeds in the back, landscaping never got done for 2 months since we closed. The front yard is still full of mud, trash, black plastic bags, water retainer bag, plastic bottle full of pee, big rocks, gravels and dirts from when the house was being built!! We’ve been told by the construction manager that it will get cleaned and fixed but nothing actually got done!! Being a first time home buyer, I will definitely learn a lot from this bad experience! Won’t do it again! Even the neighbors upset about the situation! Pulte needs to do a better job! ... More

All-round remarkably positive buying experience.

Overall a good company to buy from. I felt as though our Pulte contractors were doing the best they could but seemed to have too much going on to be quick at handling some of our punch list items post closing. They were always quick to respond to a message or call about something that needed to be fixed or worked on, but the time to get it resolved at the home wasn't always the quickest. The worst quality issues overall were little things that should have been easy to remedy, the paint and caulk. the subfloor on the second level is noisy to walk on it. Constantly creaking to walk around. (I don't think the builders used screws or glue to join the subfloor to the supports) The painters who worked on this home took no time to tape out edges or even repaint walls that had poorly color matched touch ups. Additionally, the windows needed to be caulked better several cracks and seams. I know these things sound trivial, however buying a model property from a reputable home builder makes you think that they would have contractors with better attention to detail. Overall, happy with the home and glad we bought it but nothing is perfect but there is always room for improvement! ... More

I rate my new home buying and built experience with pulte as 3.2/5.0

We've lived in our home for over a month now, and items that were not finished when we closed are still not fixed. Over promise, under deliver, that's the Pulte way.

Probably a less common experience as we purchased a spec home. Home was finished about 10 days before closing. Overall happy with the house/value. We had a few issues noted before closing that were fixed but it took over 6 weeks after moving in to have the issues resolved. Issues were with contractors showing, being late, or miscommunication. Two months in we are loving the house and haven’t had any new issues. Would recommend

Great first-time home building experience.

One of the most frustrating experiences of my life building with this company. Inconsistent oversight of subcontractors. Lack of transparency with issues. Poor communication during the build process. If you build with this company I would never come to the construction site. Watching "how the sausage is made" will do nothing but aggravate you. Make sure to hire a private inspector before closing.

We regularly experienced delays or difficulty communicating with our construction manager, Logan. During the construction process of our almost $800K home, he was often unresponsive for days or weeks at a time and only responded after several follow-ups when cc'ing everyone we'd talked to from Pulte. Whenever we met in person, Logan wouldn't take notes about our concerns and smirked at our concerns about poor finish quality and workmanship. During our final walkthrough, we also met Cameron, our new point of contact for post-closing warranty concerns. Cameron has also been completely non-responsive to our issues. Thus far, the most success we've found with getting our issues addressed has been to submit a ticket through Pulte's service request website. Structurally, the home is sound. However, Pulte's lack of oversight on their subcontractors and willingness to accept poor quality workmanship have left us, as the new homeowners, bearing the responsibility for addressing issues that never should have occurred. Be aware, should you choose to build a home with Pulte. It's obvious that their primary concerns aren't homeowner satisfaction or quality. ... More

The Pulte Team made things seamless! Thanks!

Some minors details, mostly finishing and flooring.

We purchased a build that already had its custom features selected by someone who was going to purchase but chose not to. There were a lot of things that were told to us about the home that turned out not to be exactly correct. Which we did not learn until after we moved in. The materials used inside the home are not top of the line as we were told. The cabinetry is mass produced and cheaply made. The LVP flooring that was raved about is Shaws cheaper LVP that scratches and scuffs very easily. The service was subpar as well the items that were suppose to be completed before closing were not and 2 months have passed and still we are waiting. We closed within a few weeks to help Pulte Homes meet a deadline to get house sold before new year, but we do not feel we have been taken care of. The home is not wired as a smart home it can be but was not and the vender we were given as a contact did not want to help us AT ALL with any upgrades or even share what had been done in the home! There is no blocking in the walls to hang the TVs. ... More

This is our second home but our first ever built and the whole process was stressful to say the least. I was disappointed at the quality that the house was delivered. The quality of workmanship and materials are embarrassing and doesn't worth the money we pay for the house. We came upon several issues while we did our preclosing check up and our concerns were heard until we had to involve more people. The house would have been delivered better if Pulte homes didn't push to finish the house sooner than it was supposed to. I doubt we will go with Pulte homes for our next house. NEVER AGAIN!

Shandra the realtor lied to us about multiple situations; if a verbal promise is made obtain documentation of that conversation. Upon purchase date former verbal promises were still unclear and we were unable to these benefits. During the home buying process we were informed that the house was being sold to another party, yet this information was false due to improper procedures. Dillon the construction manger is in a constant state of disarray and never holds his word on contracted repairs to the home. It has been 2 months since we have move in and the only fix from tape day was a patched hole that still is not sanded or painted. And yet we still don’t have a functional dishwasher. We have be neglected from every person we have been in contact with and given unfulfilled guarantees on completion of projects. And these are projects that should have been completed before move in day. Including everything from simple wall repairs to having a functional appliance. Side note; we watch from our windows other homes being worked on yet repairs for a home already purchased are not deemed important. We feel completely neglected and even disrespect. When my wife brought up damaged cabinets to the construction manger she was handed a repair kit. We were utterly embarrassed to be repairing our brand new cabinets in-front of our family. I would never purchase a home from Pulte again and recommend against it to anyone I came in contact with. Do not purchase your home until the items from tape day are completed. ... More

We signed up for a home and until we pay the earnest money, the sales rep was behind us and after that she never responded to our emails / texts or any questions. I will never buy from Pulte again.

I have good experience working with Sales consultant, her name is "Kristen Fatt" and the Construction manager "Logan Coffey-Lumpkin", appreciate their work in building my home and its been 1 month I moved to dream home still I see the concerns like water leak from the windows and the issue has been escalated to Pulte customer service rep - Chase and I know he is looking in getting it resolved and I would request Pulte to take care of the issues getting them resolved. other observations in my home are like there is a skin/chip layer on the Vinyl floor panel is broken and Pulte is not responsible to have it fixed, also door knobs with locking is not put in the other 2 bedroom doors, along on the carpet I feel sharp nails are hurting while walking on the steps and in the living area, I have a small kid who is crawling and worried the safety of my kid because of it. ... More