Pulte Homes Reviews in Louisville, KY

Highly advise to take your time and look through things before you sign closing. We were promised thing that were left outstanding would be completed in a timely manner. And almost a month later everything on that list is still outstanding. Even down to them “cleaning” up their construction mess. Every time we call to address we are told someone will reach out and they never do.

I've read a lot of reviews about Pulte. And I've seen a lot of complaints, most seem like the people just weren't paying attention but a few are valid. Communication, build quality, etc. We rarely got updates on anything with the house at first. If we didn't bug and email and text and call constantly we had no clue what was going on. We always wanted to see what the inspection reports were but we never did. That's how involved we were. We wanted to know every piece that went into this house. We drove over 9 hours several times just to get an idea about what was going on. With things like the roof impact rating, the builder and seller had no idea what we were talking about. We had very little control over small details that felt odd. If you buy a Pulte house you're getting the specific build with very little deviation. Post buying, a lot of the issues were fixed in the first month and they made sure to get the right people out to us more than once if something wasn't right which i appreciate. We somehow got a hold of the area manager (who's awesome) and things moved much faster. 2 months in and we have a few issues left, some minor, at least three major. The unfinished basement is great but I spent several days actually sweeping out the sawdust, nails, cigarette butts, and gas station cups. So that's nice. Things like the door stopper weren't' even aligned with door it was stopping but they fixed it. Our garage door is jerry-rigged because (and its assumed) someone put a nail through the electrical cables. No idea what the resell value of that will be. We have a list and almost every week one thing gets fixed. We understand we're not the only house and there's only so much people can do during the pandemic. And it hasn't been so bad an experience that I'd say I'd never buy a Pulte home again. I'm in the military, the next potential place we may go, we looked up if Pulte builds this model out there. But it should be said, if you buy a Pulte home, stay on their butts. GET A THIRD PARTY INSPECTOR A WEEK BEFORE CLOSING PEOPLE! He found a few things we never would've noticed. Yes, i had to deal with a lot of paper work for the mortgage. ITS A MORTGAGE IT SHOULD HAVE PAPER WORK! But the pulte mortgage people were always available and yes they're going to bundle and sell your loan, that's standard practice. But they were great too. Look, you're buying a house, it's a big deal. Don't just ignore it till it's done and trust that it'll be perfect. Annoy, bug, threaten and cajole because if you don't there's no telling what will happen. And once it's bought, stay on them anyway. I think most people just go silent or get frustrated easily and they don't want to deal with it. We still have major issues with the master bath, the grading of the land under the deck, the actual deck is very wobbly. We'll keep on them. But overall it's a fairly good house. But it does have issues. ... More

We have a beautiful home, but feel like the materials used were cheap. Main issues is how cheap the drywall feels. Things seemed to done at a rushed pace. Our deck has a ton of nails already sticking thru wood leaving a danger to our kid is. I feel like we have basement that we can’t use due to how much moisture I am still drawing out on a daily basis. Frustrated with the fight to have Pulte bury the bury they connected to our pump. We do love our home, we are just concerned with longevity of the house.

don't expect any communication after closing for warranty issues.

My advise is make sure the entire home is ready prior to moving in. We had multiple things which were not correct and moved on believing they would be fixed quickly, but we are still waiting for some things to be corrected on the house. We have had electrical issues HVAC issues. They have corrected what is wrong, but in my opinion don't move in until everything is complete. Also be comfortable living in a construction zone.

My Microwave vent was not set right(I have outer vent). Sent somebody later to fix it but was not a good technician. Not that good painting.

We closed on our house in a new development in early June and we're still living in a dirty mess that turns to slippery mud everywhere when it rains. Pulte reps keep saying that there's an issue getting sod in this market, but the yard for a house by another builder in the neighborhood was sodded last week. Also, the corners cut by scrimping on items such as the disposal are aggravating.

Overall, home buying experience was not terrible. But unfortunately it’s the really bad parts that sticks out. Pulte was not responsive to any requests made after home inspection. They left backyard landscaping in very poor condition with big black tubes sticking out of my yard and area around tubes with no grass just dirt/mud (very poor eye sight). And when asked if they could bury it underground and out to very close (less than 10 ft) nearby creek/ditch, they told me I could pay someone to get it done on my own… they left some circle stickers on some areas that they needed to brush paint on not done. (Poor attention to detail). And various areas just not cleaned up (dirt all around and in basement sliding door). The shower glass in master bathroom was all scratched up (still waiting on someone to come fix that if they will ever). They also left the stove not connected but someone from Pulte actually came and fixed that right away. ... More

Builder offers ideal floor plans while other builders do not. There were limited options to select from which made the selection process that much quicker. Would have liked to have seen attention to detail and follow through on overall product workmanship. Issues with scratched windows and sills, drywall unfinished areas that later were finished, painting blemishes, lack of insulation on second floor bathroom, stained sink hardware and multiple months delay on sod.

So far the construction of the house no problems, but at closing on Dec 22, 2023, I was charge for a survey which there has not been any type of survey activity since the contract was signed. The closing statement states I paid the HOA fees for balance of 2023 and the next annual, the HOA invoice I received 2 weeks after closing states I owe first half of 2024 HOA fees and the fees I paid at closing for the next Annual HOA fees have been applied to a Capital Contribution, which the contract I signed did not show an amount for the Capital Contribution, it was blank, but the contract also showed a HOA setup fee of $100.00 which I paid on the settlement statement. I have been told by Pulte sales person that it doesn't matter there was not an amount on the contract, they can still charge me, with this statement, the contract is a one way deal against the buyer, the seller can do what they want unless I take legal action. As of today Jan 24, 2023 I have yet been assigned a mailbox nor received keys for a mailbox. I have been trying to get these discrepancies corrected since January 10, 2024 by sending emails to many people, talking to people at OMNI the HOA company, as well as talking to people at Pulte. To be honest, since the closing it has been a nightmare and I am to the point of putting the house up for sale and move on because if it is this much trouble to get anything resolved I don't want to deal with this type of behavior in the future. My patience are getting very thin!!! ... More

It was a struggle but we are in. It took over a year from the time we signed. Our closing was changed at least 5 times and most of it we wouldn't find out until the day prior so we missed quite a bit of work for these closings that didn't happen. We still have issues on things being finished so hopefully we get those fixed sooner rather than later. We moved in a month ago and we've had a couple issued addressed but be prepared to find things you didn't know about until after you've lived in the house for a bit.

It's been two months without any seed in the backyard or sod in the front. We were promised this would happen a few weeks after closing. If we had known, we would not have moved in our dog. It's been a disaster with the dirt and mud.

Our initial experience was fantastic. Anna was punctual, answered all our questions, and set reasonable expectations. Once the field managers became involved we began to have one issue after another. It was a series of over promise and under deliver, missed follow expectations, and empty promises. We still have a short list of repairs that were supposed to be completed prior to our closing. We have now been in our home 6 weeks and having to follow up repeatedly to get anything done. If we were to ever go through the process again we would not close until every item was complete as it has been like pulling teeth to get a response after closing. ... More

overall OK, but a real walk through close out would be nice, not just a dog and pony show

Pulte packs a lot of square footage into the price. The homes in our subdivision have good curb appeal. However the "Pulte Standard" means whatever is the cheapest and fastest. You will also get nickled and dimed to death. There also will be changes made without notice. We were told that we were not getting the entire lot sodded like the other homes, but only the front. . . this after we were under contract. We had an in ground sprinkler system in the contract which was included as an incentive. Then 3 months in Pulte pulled it stating they were not going to put sprinkler systems in. We were to have all wood flooring through the main part of the house but found carpet in one of the hallways, When we asked about it we were told Pulte had changed flooring options in the hall. If you buy Pulte, make sure you are on site to check on the house several times a week. Don't do anything by phone. . .everything by text or email so you have a paper trail. ... More

Don't get me wrong, we love our home, but we've spent weeks having to touch up the details in our home ourselves because the painting was shoddy and the cabinets looked thrown up in a hurry with visible gaps everywhere. Plenty of nice aspects to the home, too, but we constantly had to stay on top of the builders to do good work and fix mistakes.

The beginning of the building process was ideal. The flexibility, communication and friendliness was stellar when picking a lot, model, and floor plan. Once we gave the initial deposit, the flexibility and communication became less. However, we were still able to adjust meeting times and reassured that we would have a quality team to build our home. We are happy with the overall build but the attention to detail was lacking. Many things were pointed out during the walkthrough before closing and we were assured these things we would taken care of. Some were and some still have not. After closing, we were assured if anything under warranty needed to be fix to call the Pulte hotline. I’ve had to call twice for two separate issues. Both issues were considered urgent and I was told I would receive a call in 24-48 hours. Neither times did I receive a call. I had to go back to the initial sells manager for help, who had to contact her boss. The second time I simply called the company that I knew could repair the problem. ... More

Our brand new house... where do I begin. Upon moving in our water heater did not work. It took two service trips. The people on the Pulte service line seemed uncaring and indifferent. Also our new microwave/oven combo went out the first week. It wouldn’t turn off so it was a danger to us. We had to turn off the breaker. (Which was mislabeled). So the HVAC unit was REALLY attached to the breaker labeled “OVEN”. So in our first two weeks we had no hot water, no ability to cook food and no AC for a night where it was over 80 degrees in our house. In a 300,000 house. The only saving grace to Pulte Homes was Eric Sanford. That man is a saint and a credit to your company. He was available to me whenever I called. Seriously made bad experiences manageable and he’s an amazing person. But these problems should NOT have happened and now I question every bit of the craftsmanship of our house. Not to mention our brand new tub was scratched up and our fireplace mantel has a handprint in the stain. One of the walls is also bowing and crooked by the stairs. NOT to mention it’s a month and a half in to our house and we still have a mud yard in almost June. Ugh. ... More

We were put on hold for over 6 weeks with no progress, they hurried to finish the house in the month we were originally told. Now seeing small details that were missed ( such as trim not being painted that's exposed, tile not fully completed in master shower. We closed almost 2 months ago and still have no sod and keep getting the run around. Our driveway and side walks are covered in dirt/mud. Our kids and dogs are dragging dirt and mud into our brand new house daily. Our sidewalk by the front porch is starting to lose the dirt under it due to grading not being finished. Overall we are pleased and happy with our house, but at this point when we get sod we will be trying to keep it alive in the heat of the summer. ... More

Paint looks awful . cheap, flat paint with - drip/runs, missed areas, paint on floor and grout. None of our outside doors close correctly, doorbell doesn’t work. Carpet is poor quality with little padding. Just a rush job and cheaply done over all. Been in our house less than 2 months- very disappointing

Quality control is an issue. Huge issue. No one is checking the work to make sure done correctly. No one is maintaining containing regarding weathered list. Wished I hadn’t of signed so bonuses were dispersed for those who do work hard. Response from maintenance issues 30 days out from closing...well...still haven’t heard back but website says will in 24-48 hours. It’s been almost 2 weeks now...that speaks for itself.

They have beautiful home plans. However, I was so disappointed with the materials and appliances that they use. They use the cheapest, crappy materials which disappointed me a lot considering the amount of money you spend on the home and what’s expected of a brand new built home. The other disappointment was, when I moved into my house, it was missing a lot of things that they didn’t finish in time. I almost didn’t close on the scheduled day as promised! However not only was it missing stuff, I was under the impression they would get all that fixed right away but evidently not. It’s taking them centuries which is very inconveniencing. Per the contracts you sign, your house is supposed to be fully completed except for the outside grass and plants but with them, it wasn’t the case with me and it’s taking them along time to fix it. Communicating with them during the process is great but communicating with them now is a headache which makes you wonder why it gets so complicated once closing is done. They tell you something will get fixed only to turn around and chase them just to have them complete what was promised. Communication with them sucks which is interesting because they tell you that they over communicate which with me, I was always the one reaching out to see how far things were and if the house would be completed in time as promised. I almost was gonna be homeless with my kids during that period which made me very anxious and stressed. However, even though my construction experience wasn’t as great, I liked working with their financing department. They were on top of it and communicated with you in a timely manner. I also liked working with my sales person Anna. She was very helpful in so many ways from structural advice to everything in between. Now if only they could use materials that are worth the money that clients pay for these homes, my experience with them would have been super great but I would rate them a 2/5 just for the financing department and the sales. ... More

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

It is hard to get a response to any issue. Or to get anyone to help.

Hello, This is second time we are building a new home. This time it was from a big national builder-Pulte Homes. We liked their open concept plan and we think we got a good price for the house. But the build experience was bad. Lot of dried up drywall dust on the floor and windows, it was not cleaned up well especially on window frames. They had missed some key things we had purchased-no garage opening machine and keypads, flat panel tv package etc. The walk through and closing was all rushed because of issues with county inspections so we couldn't do a comprehensive check before closing. I do give credit they did address the missed items upon closing but quality of drywall painting and cleaning is something they have to address. ... More