Pulte Homes Reviews in Louisville, KY

We went into contract and closed in April, the house seemed great when I flew over and walked it. However it seems after talking to neighbors and my own experiences you’re better off buying one built and not in process because they rush it and leave so many issues trying to get it to the finish line. I’d rather it be late than deal with what I have going on. The overall quality control is terrible. Trim plates in devices are crooked, they’re cut because boxes were installed too close to doors and the door trim made the switch plates not fit so they cut them down and caulked it. As an electrician this is mostly the fault of the electrician not added a block to space or but also the builder to qc that. It looks terrible. Every seam almost in the living room drywall ceiling is visible. House was turned over to me after the cleaners came, which didn’t dust any drywall dust off anything, entire house was covered in it. After they mopped and left they smeared it all over the new plank floors. I had to mop it 7 times to get it walkable and for us to move in without tracking it everywhere. Patched holes and dings sanded down left unpainted everywhere. Took weeks and multiple visits and still aren’t done even after sticky posting them all. Hardened drywall mud and paint spots all over the floors, weeks to get someone to come remove that and totally missed two rooms after being here all day to do it. My entire living room ceiling when walking in master cracks and pops like wood snapping or a tree falling, it does this no where else upstairs. The solution was to add screws everywhere. In 5 visits now I’ve had my carpet ripped up and screws add, baseboards removed and screws added along with cutting a hole through my Living room ceiling somehow which has been patched but still not painted, now I have about 100 screws in my living room ceiling about every 1” or less on every joist. This has now sucked the drywall so tight to the joists every taped drywall seam is bowing and cracked now, it looks like waves all over my living room ceiling. Not to mention all the mail pops that will occur. Finally a month a half later they’re going to open the ceiling to investigate the noise. Keep in mind same materials used 2’ away and all upstairs and this is the only section that does this. First time using the shower there was a leak in the wall which swelled up the drywall, baseboards on both sides of wall and door trim. They sent a plumber to fix it who did, drywall came and replaced holes and patched and did baseboards. However they painted over swollen MDF door trim and left paint runs everywhere, paint on my new carpet. Had to come back and replace door trim and recaulk everything. Also the hot water heater had some factory issue. I had no hot water for 3 weeks and it took 4 visits from the plumbers and me demanding a more experienced one before it was fixed. They replaced every single part, blamed electrical, which it wasn’t as I am an electrician for 15 years. Supervisor came out and fixed it that day. They won’t cover and if your stuff, they put 100 screws in my living room ceiling yesterday and didn’t cover our new table, sectional, 70” TV, sound bar, entertainment center, all covered in drywall dust. They did vacuum the floor though so I guess that’s okay? Garbage disposal was wired wrong so dishwasher didn’t work unless garbage disposal was running so they just left it unplugged not working. Basically I’ve had maybe a week out of a month and a half not including weekends I didn’t have a bunch of people in our house fixing and damaging more stuff. Upstairs bathroom fan was left without a cover on it. The two from lights on side of garage are not level, one sits down on the trim much farther. Dead eye sore and they just put the siding on and didn’t even care. I’m not expecting much, just get my home to the state you would if you were trying to sell it! The open houses don’t have drywall dust all over every switch plate and receptacle plate, below every mirror, in every corner, all over the counters and living room floor. No paint or mud dried to floors. I mean come on. Essentially I have not had 1 single room without some issue, or less left behind. Not one. NOT ONE! Hot water should have been tested, leak test should have found the leak in the wall, inspection and QC should have heard the sounds from the messed up install of master flooring above living room as it wakes you from a dead sleep. Sounds like someone breaking wood or a tree falling when someone is walking. Paint, I mean that’s the easiest to QC. Oh they used clear caulk on A beautifully done quartz counter too against the wall so it looks like there’s large gaps. Should have been white, they used white in the seams of the counter top. This is backwards. Of course they use flat paint everywhere because it’s cheapest, can’t complain about that but we immediately added eggshell/satin to the walls because they get marked up in about 1 week if you have a kid and you can’t wash them as well. My advice having built pulte homes in california, it’s gone downhill out in Kentucky area and you need to REALLY be on top of it, especially if you’re in contract and it’s not finished. I have 3 families in 50’ from me that are all having the same issues. Be there every week and make lists and demand decent craftsmanship! ... More

We bought a home built by pulte at the end of last year. And we’ve had a lot of problems since then. The major ones include broken subfloor, broken windows, and the in appropriate dimensioning on the windows (I.e. tapered windows) and Green Mold buildup in the basement. Warranty has been working on most of the issues but when we brought up the issue of mold they won’t repair it. It has been just three months for us living in this house and there is green mold. And when we looked up pictures from construction it seems the green mold existed even before closing. Even after providing evidence to Pulte about the mold, they won’t fix it. I wouldn’t recommend anyone to go with Pulte for their home construction. Please avoid Pulte at all costs. The mold buildup in the home that was present from before the closing date is unacceptable, as it poses a serious health hazard to me and my family. Overall, I would not recommend Pulte Homes to anyone looking to purchase a new construction home. The build quality is poor, and the issues I experienced have made my experience with the company a complete nightmare. If you're considering Pulte Homes, I urge you to look elsewhere and find a builder that can provide you with the quality and professionalism that you deserve. ... More

Homebuilder did excellent job. Everything was done in timely manner

Pulte not delivered all items based on sale agreement. Pulte forced me to close the home without complete. When I asked about pending items while closing Pulte given written document and said will complete pending items after closing but it’s not completed yet it’s almost two months still don’t when those items will complete and there is no point of contact to talk about pending items from Pulte side. I never expected Pulte will do like this. I don’t know why Pulte delaying to complete purchased items? I am requesting Pulte please complete my pending items else refund my money about pending items. ... More

The closing went smooth. There was things still needed to be done in the house after closing. I will say the project manager was good at keeping us informed on the process.

My experience dealing with the people that lead and built my home was fantastic. They were communicative during the whole experience and I felt informed all of the time. Their overlords at the corporate office were a different story. Very uninformative and very hard to get a hold of. Thank goodness I didn't have to deal with them very often. I would recommend building a home with Pulte, just make sure that you stay in constant communication with the folks actually involved and building your home. They were fantastic. My brother also built a home in Creekstone directly after me and his experience was very similar. ... More

Home buying was first for me & Pulte was excellent!

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

Enjoyed the process and watching everything come together

The beginning of the buying process started out well. The sales rep Raeleen was very helpful Finley and friendly. Putting down the earnest money was fairly easy because Porte ahead Pulte did pretty good online tools. Contracts we signed promises were made to have a home completion around February 2022 timeframe. When February rolled around it was obvious that the house was not going to be completed in the communicated/expected timeline. Every time I pressed for answers about the completion date I kept getting inconsistent information. At one point the house was going to be complete by the end of March and then it became April and then if only had a close date for May 20, 2022. When I did the walk-through the day before there were a lot of things that were not done however, I was even telling them till I didn’t eager eager to move in because I have waited so long I didn’t want to delay the closing process any longer. When I receive the keys in the house there was a water leak in the compressor in the basement and it took weeks to resolve. The floor panels in the living room were loose in squeaking which still has not been completely resolved. In fact the same issue is occurring in the owners bedroom. The fixtures and the material overall used for the building this home are very cheap, low in quality. I don’t understand why Pulte homes built in a great neighborhood with great expectations only to find out Pulte took all the shortcuts to build a low quality home with inferior material. After such a long wait to move in I was very disappointed about the outcome. ... More

I am dissatisfied with the overall buying experience. I was definitely being sold but not informed. When changes were made on my property, I was not notified. Once I moved into the home I was disappointed with the finished quality of the product. The construction crew that built my house did not care about having a quality finished product. Shortcuts were taken all over the house. They are putting too many houses up too quickly with poor craftsmanship.

We have a beautiful home, but feel like the materials used were cheap. Main issues is how cheap the drywall feels. Things seemed to done at a rushed pace. Our deck has a ton of nails already sticking thru wood leaving a danger to our kid is. I feel like we have basement that we can’t use due to how much moisture I am still drawing out on a daily basis. Frustrated with the fight to have Pulte bury the bury they connected to our pump. We do love our home, we are just concerned with longevity of the house.

I started my experience with Pulte in April 2021, I was told the house would be completed in September 21 but wasn’t closed until March 22. Numerous problems other than delays. I understand the delays due to the times we are in but when mistakes are made and pointed out without being addressed only to be held up later, that’s completely on Pulte management. Quality materials are okay but workmanship is very subpar, either they can’t get quality workers or they hire the cheapest. At closing I had a list of things to be accomplished and was assured they’d be complete, I even gave the project manager a good review to assure things got done even though he didn’t deserve it. After being in the house 2 months, i still have about 12 items to complete including a leaking basement. They haven’t replied in a timely manner to any issue during this whole process. Definitely wouldn’t recommend them. ... More

Buying/building with Pulte has been an absolute joke. Everything from the lending process to the post build expectations. Had I known then what I do now, things would have went a lot differently. So many empty promises and lack of empathy from the company. We have been moved into our house for over a month and there are still a ton of things left unfinished. The company and the project manager expect you to take time out of your schedule to meet with tradesmen, schedule appointments, and see projects through after you've already moved in. 0/10 recommend this company

Don’t expect Pulte to meet their deadlines. 125 days from dig date is a joke. It was almost a year, 345 days, to close. Things were still not finished and it’s now been two months and the exterior finishes are not complete. while I love the layout of our home I do not think the workmanship of the contractors does not equates to the what we paid for. For almost $450,000 we got $250,000 in finishes and workmanship. The painting, plumbing, flooring, etc was sloppily or half completed. Additionally turnover is bad. I will say our last build manager was great to work with and if it had not been for him I don’t think we would be in this house today. ... More

Quality workmanship is nowhere to be found in any phase of build. Contract for purchase was signed one year ago and still unfinished house (outside of house not painted, my guess is will never be caulked, yard is mud and rocks). Every phase of build appears to have been done by a blind two year old. House was just thrown together with attitude of just do it as cheaply as possible with as unskilled labor as is possible. The painting and drywall was awful. The order in which things were done makes no common sense. Why put down flooring before drywall work and painting are done? They sell you things (such as appliances) that they can't deliver. Knowing now one year later, what we are going thru, I could never recommend Pulte. I would love to have a face to face conversation in my (new) Pulte house with someone very high up in the Pulte organization to show them the kind of work that is being done in their name. If this is even read by someone in the Pulte organization, don't just pass it down the line. Show you care and act on it. Action matters not words or promises. ... More

It was a struggle but we are in. It took over a year from the time we signed. Our closing was changed at least 5 times and most of it we wouldn't find out until the day prior so we missed quite a bit of work for these closings that didn't happen. We still have issues on things being finished so hopefully we get those fixed sooner rather than later. We moved in a month ago and we've had a couple issued addressed but be prepared to find things you didn't know about until after you've lived in the house for a bit.

We have been in our house for about 7 weeks and the biggest thing I noticed is how best up the cabinets got during the remainder of the build. Our cabinets have so many knicks and scratches. Also, two of the side panels of the kitchen cabinets have what looks paint overspray on the bottom. It looks absolutely awful. It's disappointing because they don't look like brand new cabinets. Pulte should consider covering the cabinets after install to protect them.

DONT BUY A HOME HERE

What was supposed to take 6 months ended up taking a year. Closing was rescheduled 6 times. It’s not so much the length of time that was bothersome, but the constant promises that were always broken. We’ve now been in our home for nearly 2 months and there are still things incomplete with the home that were addressed months before closing. Would never choose Pulte again, nor would I recommend it to anyone because of the experience we had.

Process was easy. They are production builders, so there are limited options. The models are beautiful but they represent most upgrades. If you want a home at that level of trim you will have to go with these upgrades. We did go with many upgrades. Ultimately our home appraised at 10k less than we paid for it which was a big disappointment. The subs didn’t clean up and the floors were dirty and muddy most of the time during construction. I paid extra to have the garage painted. The subs left clumps of sparkle all over the floor which I am scraping up now. Attention to detail was lacking. But I knew I wasn’t working with a custom builder. New construction managers came on board towards the end of construction and have been very responsive to issues in completing my home. I had issues with electrical issues when I moved in. I plugged in a lamp and the breaker tripped. There was a neutral wire grounded in a ceiling fan box. Also my air conditioning unit was not charged and didn’t work. Attention to detail with the subs was an issue. Stay involved during construction. ... More

Pulte is a good company, definitely recommend this builder over some others. There are pros and cons to new builds so go in with an open mind. Pulte makes the process easy and effortless. If you decide to go with Pulte Mortage and Pulte Title it makes the process even easier. We are very happy with our home!

We absolutely love our home, but there a still a few issues that still have to be fixed.

Bad workmanship, bad construction, etc.

Poor quality, rude, unresponsive, over promised and underdelivered, not worth the money, our paint looks like it was done by a toddler, among others. We 100% regret buying this home and will be selling within 5 years.