Pulte Homes Reviews in Louisville, KY

We went into contract and closed in April, the house seemed great when I flew over and walked it. However it seems after talking to neighbors and my own experiences you’re better off buying one built and not in process because they rush it and leave so many issues trying to get it to the finish line. I’d rather it be late than deal with what I have going on. The overall quality control is terrible. Trim plates in devices are crooked, they’re cut because boxes were installed too close to doors and the door trim made the switch plates not fit so they cut them down and caulked it. As an electrician this is mostly the fault of the electrician not added a block to space or but also the builder to qc that. It looks terrible. Every seam almost in the living room drywall ceiling is visible. House was turned over to me after the cleaners came, which didn’t dust any drywall dust off anything, entire house was covered in it. After they mopped and left they smeared it all over the new plank floors. I had to mop it 7 times to get it walkable and for us to move in without tracking it everywhere. Patched holes and dings sanded down left unpainted everywhere. Took weeks and multiple visits and still aren’t done even after sticky posting them all. Hardened drywall mud and paint spots all over the floors, weeks to get someone to come remove that and totally missed two rooms after being here all day to do it. My entire living room ceiling when walking in master cracks and pops like wood snapping or a tree falling, it does this no where else upstairs. The solution was to add screws everywhere. In 5 visits now I’ve had my carpet ripped up and screws add, baseboards removed and screws added along with cutting a hole through my Living room ceiling somehow which has been patched but still not painted, now I have about 100 screws in my living room ceiling about every 1” or less on every joist. This has now sucked the drywall so tight to the joists every taped drywall seam is bowing and cracked now, it looks like waves all over my living room ceiling. Not to mention all the mail pops that will occur. Finally a month a half later they’re going to open the ceiling to investigate the noise. Keep in mind same materials used 2’ away and all upstairs and this is the only section that does this. First time using the shower there was a leak in the wall which swelled up the drywall, baseboards on both sides of wall and door trim. They sent a plumber to fix it who did, drywall came and replaced holes and patched and did baseboards. However they painted over swollen MDF door trim and left paint runs everywhere, paint on my new carpet. Had to come back and replace door trim and recaulk everything. Also the hot water heater had some factory issue. I had no hot water for 3 weeks and it took 4 visits from the plumbers and me demanding a more experienced one before it was fixed. They replaced every single part, blamed electrical, which it wasn’t as I am an electrician for 15 years. Supervisor came out and fixed it that day. They won’t cover and if your stuff, they put 100 screws in my living room ceiling yesterday and didn’t cover our new table, sectional, 70” TV, sound bar, entertainment center, all covered in drywall dust. They did vacuum the floor though so I guess that’s okay? Garbage disposal was wired wrong so dishwasher didn’t work unless garbage disposal was running so they just left it unplugged not working. Basically I’ve had maybe a week out of a month and a half not including weekends I didn’t have a bunch of people in our house fixing and damaging more stuff. Upstairs bathroom fan was left without a cover on it. The two from lights on side of garage are not level, one sits down on the trim much farther. Dead eye sore and they just put the siding on and didn’t even care. I’m not expecting much, just get my home to the state you would if you were trying to sell it! The open houses don’t have drywall dust all over every switch plate and receptacle plate, below every mirror, in every corner, all over the counters and living room floor. No paint or mud dried to floors. I mean come on. Essentially I have not had 1 single room without some issue, or less left behind. Not one. NOT ONE! Hot water should have been tested, leak test should have found the leak in the wall, inspection and QC should have heard the sounds from the messed up install of master flooring above living room as it wakes you from a dead sleep. Sounds like someone breaking wood or a tree falling when someone is walking. Paint, I mean that’s the easiest to QC. Oh they used clear caulk on A beautifully done quartz counter too against the wall so it looks like there’s large gaps. Should have been white, they used white in the seams of the counter top. This is backwards. Of course they use flat paint everywhere because it’s cheapest, can’t complain about that but we immediately added eggshell/satin to the walls because they get marked up in about 1 week if you have a kid and you can’t wash them as well. My advice having built pulte homes in california, it’s gone downhill out in Kentucky area and you need to REALLY be on top of it, especially if you’re in contract and it’s not finished. I have 3 families in 50’ from me that are all having the same issues. Be there every week and make lists and demand decent craftsmanship! ... More

The beginning of the buying process started out well. The sales rep Raeleen was very helpful Finley and friendly. Putting down the earnest money was fairly easy because Porte ahead Pulte did pretty good online tools. Contracts we signed promises were made to have a home completion around February 2022 timeframe. When February rolled around it was obvious that the house was not going to be completed in the communicated/expected timeline. Every time I pressed for answers about the completion date I kept getting inconsistent information. At one point the house was going to be complete by the end of March and then it became April and then if only had a close date for May 20, 2022. When I did the walk-through the day before there were a lot of things that were not done however, I was even telling them till I didn’t eager eager to move in because I have waited so long I didn’t want to delay the closing process any longer. When I receive the keys in the house there was a water leak in the compressor in the basement and it took weeks to resolve. The floor panels in the living room were loose in squeaking which still has not been completely resolved. In fact the same issue is occurring in the owners bedroom. The fixtures and the material overall used for the building this home are very cheap, low in quality. I don’t understand why Pulte homes built in a great neighborhood with great expectations only to find out Pulte took all the shortcuts to build a low quality home with inferior material. After such a long wait to move in I was very disappointed about the outcome. ... More

Buying/building with Pulte has been an absolute joke. Everything from the lending process to the post build expectations. Had I known then what I do now, things would have went a lot differently. So many empty promises and lack of empathy from the company. We have been moved into our house for over a month and there are still a ton of things left unfinished. The company and the project manager expect you to take time out of your schedule to meet with tradesmen, schedule appointments, and see projects through after you've already moved in. 0/10 recommend this company

I am dissatisfied with the overall buying experience. I was definitely being sold but not informed. When changes were made on my property, I was not notified. Once I moved into the home I was disappointed with the finished quality of the product. The construction crew that built my house did not care about having a quality finished product. Shortcuts were taken all over the house. They are putting too many houses up too quickly with poor craftsmanship.

From start to finish we encountered numerous problems. Most being the lack in quality of workmanship. It’s a shame a home owner has to point out problems multiple times and almost harass the company to get anything done. Then when it is done, it still isn’t done properly and we have to once again make a point to show their imperfections. As I understand we are still living through a pandemic and will continue to be for a while now, the excuses we’re getting old and frustrating.

Pulte tried to ignore major structural deficiency, tried to force us, the customer, to accept poorly installed LVT floor, installed a garage door if less cost than what was shown at the time of contract signing, left a very dirty garage floor with ingrained dirt and refused to clean, and fraudulently claimed exterior grading and sod installation as weather delayed construction at the time of closing and still have not completed the work 6 weeks after closing. There are several other deficiencies that I do not want to include here for the lack of space and time.

Way too many issues to explain right now, and I will not refer them to anyone!

I started my experience with Pulte in April 2021, I was told the house would be completed in September 21 but wasn’t closed until March 22. Numerous problems other than delays. I understand the delays due to the times we are in but when mistakes are made and pointed out without being addressed only to be held up later, that’s completely on Pulte management. Quality materials are okay but workmanship is very subpar, either they can’t get quality workers or they hire the cheapest. At closing I had a list of things to be accomplished and was assured they’d be complete, I even gave the project manager a good review to assure things got done even though he didn’t deserve it. After being in the house 2 months, i still have about 12 items to complete including a leaking basement. They haven’t replied in a timely manner to any issue during this whole process. Definitely wouldn’t recommend them. ... More

Don’t expect Pulte to meet their deadlines. 125 days from dig date is a joke. It was almost a year, 345 days, to close. Things were still not finished and it’s now been two months and the exterior finishes are not complete. while I love the layout of our home I do not think the workmanship of the contractors does not equates to the what we paid for. For almost $450,000 we got $250,000 in finishes and workmanship. The painting, plumbing, flooring, etc was sloppily or half completed. Additionally turnover is bad. I will say our last build manager was great to work with and if it had not been for him I don’t think we would be in this house today. ... More

Would not recommend this builder

I chose this home because of its beautiful kitchen and lay out. In the beginning everything was going smoothly, There was turnover in staff (twice) that left me without a dedicated construction Manager. When it came to finishes, which I had paid dearly for, there is a lot to be desired. Some of the shotty items are, wall plates with pilot holes in wrong places, door edges(bottom)are rough , doors are very cheap. Paint is absolutely terrible, missing caulk in places rough edges on trim etc. I could go on and on but my overall experience was terrible except for my interaction with my original Sales Representative, who was wonderful. Again I love the design of my house but would not purchase from Pulte again. Pulte really needs to work on Quality. ... More

The Model Home looks great but the contractors did a sub par job in building the homes. Minimal attention to detail. I would not close until all these are completed and if you do get in writing a time frame that they will complete the items

Work not completed. Items not correct. They are working on some

Anyone considering building with Pulte needs to know right away, that the craftsmanship, and attention to detail are not at all what you would expect from a new built house. Paint, trim, fixtures, and cabinets are thrown together with no real care or precision and some details are not finished. At first, the construction manager(s) are responsive and assuring that everything will be taken care of, but often disappear and become disinterested in the latter stages of the build. Soon after move in day, we realized that we had essentially moved into a house that was built with the same care/materials as a decent apartment. Also, currently it is May 12th (Closed in early March), and roughly 9 houses on our street alone are without sod, and no timetable as to when they may get it. Summers can be brutal on sod, and I doubt anything will be done if it does not survive a hot summer. I have this suspicion because our concrete was laid the day before a major winter storm and was covered with tarps and boards. Now it is permanently discoloured and has patterns etched into it showing where the boards were laid and where ice collected on top of the tarps, and we were told there was nothing that could be done about it. The online ticketing portal is a good way to address some of the issues and the contractors usually reach out in a reasonable amount of time, but that it hardly enough to overcome the poor workmanship and cheap materials that the initial build was performed with. The only reason this is not a 1 star review is because we love our Linwood floor plan, and major problems that have arisen (some things are expected to happen with ANY new build) have been resolved in a reasonable amount of time. ADVICE: If there are things you would like for your Field Manager to assist with in the initial weeks of your closing, be sure to not complete their review until these items are resolved. Once their review is completed there is no incentive for them to assist. ... More

We built a new home in the Brookfield subdivision and seeing leaks in the basement from day 1. My basement floor stays wet even after running dehumidifier continuously and my insulation on two sides is completely wet! I reported this issue multiple times thru their warranty portal but they have not done anything regarding this issue. Also there were multiple items that we were told that will be completed after closing, field manager opened up all the work orders on the closing date, but even after almost 9 weeks, all of those items are outstanding. We are missing 4 window screens, one bedroom door needs to be changed, hand rails is not stained, etc. Another annoying thing to Pulte is their sod quality is so bad! The brand new sod that they placed(they have only done half yard!) is growing only weed and have some kind of disease which is showing all kinds of brown patches. This is not just me but most of the new homes who received new sod in last 6 months are having the EXACT same issue! They are really bad with after closing items! Make sure everything is done before you close otherwise you are stuck in the limbo for god knows how long. ... More

The issue is with your subcontractors. The warranty people are great, the lady who sold the house and the project manager were excellent. but your plumbing people since we moved, are having issues. one of the bills I received from the plumbing was rude. I knew I had to pay it because that problem was not his fault at that time, but the bill stated that "he wasted his time finding a leak) ( 3 hours ). then after that other issues appeared that are plumbing. but today is May 6 and we still dealing with them.

We like our new home. We got what we wanted and the quality is very good. The reason for the average rating really had to do with Pulte stopping construction half way through and putting our house on the market. This action was in violation of our purchase agreement. Since we were out of state we were not even told. (We believe they did this since they thought our home in Florida was not going to sell quickly due to COVID-19) They also built our lot up so our driveway is very steep without telling us. We found out when we moved to Kentucky to close on the home. Being out of state during the entire process was bad news as communication was lacking. ... More

Very disappointed with my house and bad experience with pulte

We had a very terrible experience with overall quality and management of our house construction. Nearly two months after purchasing and closing our home and we still have a long list of pending incomplete work that we are not sure whether they would be addressed or not. Shoddy work and mismanagement of the entire process. The quality of the cabinets and wood used was very poor. I wouldn't recommend anyone wanting to build a quality home for the price charged choosing Pulte Homes!

I've owned a few homes but this was my first build and unfortunately, this whole process has made me not want to build again. It has been very frustrating and almost 2 months after closing I have a list of corrections that I am still waiting to be addressed. At least with preowned homes, you know what you are walking into and what you have to do. I never expected to have to wait on things to be finished or corrected once closing on a brand new build. Very disappointed.

My experience dealing with pulte has been AWFUL for so many reasons. Please feel free to call me as there is to much to write and I've wasted enough of my time dealing with your company.

We bought a home built by pulte at the end of last year. And we’ve had a lot of problems since then. The major ones include broken subfloor, broken windows, and the in appropriate dimensioning on the windows (I.e. tapered windows) and Green Mold buildup in the basement. Warranty has been working on most of the issues but when we brought up the issue of mold they won’t repair it. It has been just three months for us living in this house and there is green mold. And when we looked up pictures from construction it seems the green mold existed even before closing. Even after providing evidence to Pulte about the mold, they won’t fix it. I wouldn’t recommend anyone to go with Pulte for their home construction. Please avoid Pulte at all costs. The mold buildup in the home that was present from before the closing date is unacceptable, as it poses a serious health hazard to me and my family. Overall, I would not recommend Pulte Homes to anyone looking to purchase a new construction home. The build quality is poor, and the issues I experienced have made my experience with the company a complete nightmare. If you're considering Pulte Homes, I urge you to look elsewhere and find a builder that can provide you with the quality and professionalism that you deserve. ... More

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

What was supposed to take 6 months ended up taking a year. Closing was rescheduled 6 times. It’s not so much the length of time that was bothersome, but the constant promises that were always broken. We’ve now been in our home for nearly 2 months and there are still things incomplete with the home that were addressed months before closing. Would never choose Pulte again, nor would I recommend it to anyone because of the experience we had.

The customer service from this company is non-existent. From the top to the bottom they do not value their customer’s experience in the slightest. We had multiple issues with our foundation and basement during the building process caused by the field manager, and had to contact him first about it. Then we had to demand certain things take place to ensure they did not try to cut corners. Communication on progress or about issues was never initiated by Pulte and it takes a minimum of 2-3 attempts at contact before a short response that often doesn’t even address your concerns or answer your questions. Close to closing our inspector (not anyone at Pulte) discovered a leak in the basement wall. We had to fight tooth and nail for that to be fixed, and fixed properly. On our celebration walk, our house wasn’t close to finished, our railings were the wrong color, and there was a leak in the basement. The field manager “guaranteed” it would all be taken care of by our closing. On the day of closing for our final walk through, our house still wasn’t near ready. We could not believe they would try to close on a house in this condition. The final paint was not done, the railings were still the wrong color, it was filthy, there was still a leak in the basement, and the sump pump stopped working causing the basement to fill with water. The only one who ever apologized was the sales person. The field manager would not even come up from the basement and has dodged us since. We also dealt with the VP of Sales, who was completely rude and clearly does not value the customer after the way he spoke to and about us, before he even had all of the information. Everyone I’ve talked to in the neighborhood has had similar experiences. I would not recommend building with Pulte. ... More