Pulte Homes Reviews in Louisville, KY

My Microwave vent was not set right(I have outer vent). Sent somebody later to fix it but was not a good technician. Not that good painting.

Do not go with the Pulte lender!!! They will make you jump through hurdles for the same rate another lender will offer you for free. We got our keys but we’re still sending them documentation. Watch everything in the build process. Take notes & stay on top of the construction manager to get stuff done!!

Our initial experience was fantastic. Anna was punctual, answered all our questions, and set reasonable expectations. Once the field managers became involved we began to have one issue after another. It was a series of over promise and under deliver, missed follow expectations, and empty promises. We still have a short list of repairs that were supposed to be completed prior to our closing. We have now been in our home 6 weeks and having to follow up repeatedly to get anything done. If we were to ever go through the process again we would not close until every item was complete as it has been like pulling teeth to get a response after closing. ... More

don't expect any communication after closing for warranty issues.

overall OK, but a real walk through close out would be nice, not just a dog and pony show

Really beautiful and best quality of products are used to build.

Experience the home building process and be aware of each phase of the process. Time and effort being involved in this will serve individual(s) regarding finished home. Take pictures along the way to help for any future projects you decide to make.

I've owned a few homes but this was my first build and unfortunately, this whole process has made me not want to build again. It has been very frustrating and almost 2 months after closing I have a list of corrections that I am still waiting to be addressed. At least with preowned homes, you know what you are walking into and what you have to do. I never expected to have to wait on things to be finished or corrected once closing on a brand new build. Very disappointed.

i have closed house on November 30th and they didnt gave me a key until after 15 emails, Today is 6th December, still there are many pending works which they have not bothered to complete even after many emails and calls.

My first home building experience was great! I really enjoyed having options, but not too many to where I felt overwhelmed. There were some changes with construction managers early on in my build process, however the one that came in, did a fantastic job. I like that everyone was real and honest. The quality of my home is very good. Some usual things to be expected when building a new home, nothing can be completely perfect. I am extremely satisfied with me new home and would recommend to my friends and family!

Pulte has the home buying process down to a science.

Great home, for a great price!

Building of this house would have been much smoother if the field manager was more attentive and aware of selections to make sure correct selections are installed and also to have more communication with the buyer during the process and what to expect during the construction of the house. Sales associates were all very helpful but should know more about construction to answer questions when choosing to purchase a home since you don't meet your field manager until well into construction. Closing went smooth, house completed in time frame predicted.

I've read a lot of reviews about Pulte. And I've seen a lot of complaints, most seem like the people just weren't paying attention but a few are valid. Communication, build quality, etc. We rarely got updates on anything with the house at first. If we didn't bug and email and text and call constantly we had no clue what was going on. We always wanted to see what the inspection reports were but we never did. That's how involved we were. We wanted to know every piece that went into this house. We drove over 9 hours several times just to get an idea about what was going on. With things like the roof impact rating, the builder and seller had no idea what we were talking about. We had very little control over small details that felt odd. If you buy a Pulte house you're getting the specific build with very little deviation. Post buying, a lot of the issues were fixed in the first month and they made sure to get the right people out to us more than once if something wasn't right which i appreciate. We somehow got a hold of the area manager (who's awesome) and things moved much faster. 2 months in and we have a few issues left, some minor, at least three major. The unfinished basement is great but I spent several days actually sweeping out the sawdust, nails, cigarette butts, and gas station cups. So that's nice. Things like the door stopper weren't' even aligned with door it was stopping but they fixed it. Our garage door is jerry-rigged because (and its assumed) someone put a nail through the electrical cables. No idea what the resell value of that will be. We have a list and almost every week one thing gets fixed. We understand we're not the only house and there's only so much people can do during the pandemic. And it hasn't been so bad an experience that I'd say I'd never buy a Pulte home again. I'm in the military, the next potential place we may go, we looked up if Pulte builds this model out there. But it should be said, if you buy a Pulte home, stay on their butts. GET A THIRD PARTY INSPECTOR A WEEK BEFORE CLOSING PEOPLE! He found a few things we never would've noticed. Yes, i had to deal with a lot of paper work for the mortgage. ITS A MORTGAGE IT SHOULD HAVE PAPER WORK! But the pulte mortgage people were always available and yes they're going to bundle and sell your loan, that's standard practice. But they were great too. Look, you're buying a house, it's a big deal. Don't just ignore it till it's done and trust that it'll be perfect. Annoy, bug, threaten and cajole because if you don't there's no telling what will happen. And once it's bought, stay on them anyway. I think most people just go silent or get frustrated easily and they don't want to deal with it. We still have major issues with the master bath, the grading of the land under the deck, the actual deck is very wobbly. We'll keep on them. But overall it's a fairly good house. But it does have issues. ... More

I would not recommend building with Pulte to anyone. The sales process was bait and switch. They tell you one price and up it for things like lights which a normal builder would include a flush mount light in a quarter million dollar price tag. They give the cheapest items possible, the price point and marketing claims your getting superior luxury, it’s a lie. The corporate office will not back their product, they don’t communicate. They allow construction teams to give terrible customer experience, bad builds. Almost every trade on my home had to be ripped out and redone 2-3 times. If it weren’t for contracts We would of gone a different route. The president of the company refuses to acknowledge customers. Still dealing with getting things finished, every item is a battle to get complete after closing months ago. It should be simple, you tell your client this is what your providing & you do it. Not with Pulte. Not at all trustworthy. I would not recommend Pulte. ... More

Pulte packs a lot of square footage into the price. The homes in our subdivision have good curb appeal. However the "Pulte Standard" means whatever is the cheapest and fastest. You will also get nickled and dimed to death. There also will be changes made without notice. We were told that we were not getting the entire lot sodded like the other homes, but only the front. . . this after we were under contract. We had an in ground sprinkler system in the contract which was included as an incentive. Then 3 months in Pulte pulled it stating they were not going to put sprinkler systems in. We were to have all wood flooring through the main part of the house but found carpet in one of the hallways, When we asked about it we were told Pulte had changed flooring options in the hall. If you buy Pulte, make sure you are on site to check on the house several times a week. Don't do anything by phone. . .everything by text or email so you have a paper trail. ... More

I chose this home because of its beautiful kitchen and lay out. In the beginning everything was going smoothly, There was turnover in staff (twice) that left me without a dedicated construction Manager. When it came to finishes, which I had paid dearly for, there is a lot to be desired. Some of the shotty items are, wall plates with pilot holes in wrong places, door edges(bottom)are rough , doors are very cheap. Paint is absolutely terrible, missing caulk in places rough edges on trim etc. I could go on and on but my overall experience was terrible except for my interaction with my original Sales Representative, who was wonderful. Again I love the design of my house but would not purchase from Pulte again. Pulte really needs to work on Quality. ... More

We like our new home. We got what we wanted and the quality is very good. The reason for the average rating really had to do with Pulte stopping construction half way through and putting our house on the market. This action was in violation of our purchase agreement. Since we were out of state we were not even told. (We believe they did this since they thought our home in Florida was not going to sell quickly due to COVID-19) They also built our lot up so our driveway is very steep without telling us. We found out when we moved to Kentucky to close on the home. Being out of state during the entire process was bad news as communication was lacking. ... More

We had a great experience with Pulte. Any issues they arose were always quickly addressed. We were always kept informed about the process. We enjoyed building with them and are so happy to be home :)

Way too many issues to explain right now, and I will not refer them to anyone!

It is hard to get a response to any issue. Or to get anyone to help.

The Model Home looks great but the contractors did a sub par job in building the homes. Minimal attention to detail. I would not close until all these are completed and if you do get in writing a time frame that they will complete the items

Everything went along as they planned. Closing was when they said the only thing I would like to see is more color choices on the walls. Robert did a good job of following thru on any problem areas

I just want to start out by saying I was excited about my new home when I first started this process. I am very disappointed and traumatized by your company. First, problem was with your lender and I feel I was treated unfairly and scrutinized but the bigger issue was after I closed. The Pulte representative I worked with forgot to offer me a patio in the initial stages. During the final walk thru, due to concerns from my lender about the drop off at the back of the house Pulte would put a patio in after closing. I closed May 22, 2020. The closing was amended with the patio to be installed by June 6. On May 30, the Pulte rep contacted me and my realtor to let us know the patio would be installed that week. My realtor asked her if I needed to be home to let them in. The Pulte rep stated “no”. I had not been staying at the home because the stores were not able to deliver my furniture. I came to the home June 6 and discovered my home had been broken into. The door from the kitchen to the garage was busted open and the frame was pulled from the drywall. The patio had been installed the patio and there were mud tracks only from the patio door to the damage garage. I called the Pulte rep to tell her the concrete company did this. She was adamant they had not done it and stated they did not come into my home at all. I investigated more and theare were concrete splatters on my floors inside my home and all on the back of my house. I made a police report. The Pulte rep never sent anyone to check it out and went on vacation. Long story short, Pulte rep admitted (in writing) that the concrete people hired by Pulte broke into my home. The Pulte rep stated that the 2 workers that broke into my home had gotten fines for not wearing hard hats and were mad about it. So they took it out on my home and broke in my house. The Pulte rep. stated that it would get fixed by her or the concrete company. It is July 21, 2020, almost two months later and it is still not fixed. This is very distressing because I am unable to secure my door. It has caused a great deal of distress and anxiety for me and my child. Also I was told that the men that did it were fired. This is not true one of the men that broke into my home is still out here working. I know he did it because when I investigated with my neighbor’s I have someone who identified him going under my garage and I also asked this individual a few days after this incident and he reported him and his crew did the patio for my home. So I know who did it and he continues to work out here with out any consequences. I have attempted to contact the supervisor for my Pulte rep or the division manager. I called the customer care line and left messages, no one has called me back. This is a serious matter and if this how Pulte handles issues I can not or will not recommend you to anyone and due to the fact of that no one has been responding to me maybe you will respond when legal action is taken. ... More

Any new home will have some odd and end things needing corrected, however Clark has been so understanding and responsive to correcting issues! Absolutley a great experience and thankful for our new home!