Pulte Homes Reviews in Baltimore, MD

Overall, I do not trust that high quality products were used, nor do I be*****ve that diligence was put into the construction of the home. Also, working with Pulte Mortgage was a pain. Not the most consistent, competent service. Not great for if you’re moving out of a luxury building. All of the appliances seem low-end. Lots of mistakes and sloppy work found during drywall inspection.

The buying process with Pulte was nothing short of SEAMLESS! From the first day we entered the sales office and the model homes, to the closing day, there was not one issue that was not immediately addressed by the Pulte team and their associates in Pulte Mortgage and Pulte title. I have no words to express how happy we were with everything Pulte delivered, and more. Our project manager was phenomenal and made sure we were happy with the state of our home at delivery and that any small issues were immediately addressed even after closing. Thank you Pulte for making an usually stressful process into a memorable and enjoyable experience! ... More

As a previous homebuyer, going into a home that is being built, is like no other. The experience was great. However there were some challenges with communication with Sales rep, Frank (lack informing on due dates), however after going above his head the concern was promptly corrected. And the purchase, options, craftmanship is without a doubt top notch. There were flaws identified after move in that were quickly corrected, by the construction mgr, Max. The overall experience I would do again. Everyone was quite pleasant and professional.

The house and neighborhood is nice. I’m currently struggling with the hvac. This is a 3 story home. If you want to cool the 3rd floor the 1st and 2nd are COLD. The temperature difference is over 10 degrees. All solutions online talk about the need for a damper system, which you didn’t install. This is very disappointing

Really loved my home buying experience with Pulte! From Mary’s exceptional sales support to Ryan’s construction diligence, to the amazing home I now have I am SO happy I went with Pulte and would definitely do it again!!

Ultimately, it is a good location - in a newly forming development right near Ft Meade. The layout is pure open concept, and pretty useful. Some areas to be aware of: First, be diligent in the QA/QC process before accepting the new home. There are lots of areas that will show hurried work (it happens). Second, Pulte mortgage is a pretty invasive process - and then you get moved to a new mortgage holder (finance company) before the first payment. Just know those things going in, and make the best decisions for you. Good luck.

POC responsible for validating my financial records kept adding requirements until I was told that I couldn't close on the scheduled closing date. Also, my loan was supposed to be for a convential 30-year fixed rate loan, but they showed the final loan to be a VA loan. Also, I was told that I had to provide a letter to explain that I was going to stay at this new home at least for one year (incorrect). I had overpaid on the 20% deposit and was supposed to get a rebate. However, you failed to tell me that you were sending a check to the new home and it got rained on. It was so problematic, that I had to reach out to your leadership to get this resolved. Also, your mortgage company didn't contact me they had transferred my loan to a different mortgage company. Had I known what this process was going to be like, I would have used my credit union for this loan. This was a very bad experience for us! ... More

Cheap materials, poor paint jobs, and the worst of all, no mail box for 21/2 months. Going to the postal office to pick up mails were frustrating and dreadful.

There are some great things that I consider selling points, and some disappointments. On the negative side: Window openings are not square which made blind placement a challenge, and I really hate not having better access to my front door. Receiving delivery is a challenge. Hoping that will change soon with a walkway from Kimberly Ridge road. I like the walk in shower, stove, natural gas, and general use of space. If I had it to do all over, I think that I would be happier choosing another option, but I didn’t want to over invest in what may be a bubble.

Salesperson Mary and construction manager Joseph were responsive and incredibly helpful. What could have been a complicated process was made smooth and hassle-free thanks to the Pulte team. I highly recommend Pulte!

It has been a great adventure and Pulte made it easy.

From the initial process, beginning with Sales, Loan Processing, Initial Walk-thru and Closing, this has been the best home purchase experience we've ever had. All the deadlines were met and fulfilled. We feel extremely good about the purchase and would highly recommend the Watershed Team to anyone on the market looking to purchase a home.

Quality of shown model home and the one of the actual home are vastly different. Real let-down.

I was disappointed by my experience with Pulte. The workmanship was poor as best. I spent 6 hours marking nearly 2000 workmanship and quality defects. Ten days later at my pre-closing walk-through - 30 minutes before closing - trades were in the house still working on the builder’s punch list and maybe 25% of the issues I pointed out. There were issues I pointed out during the walk-through that were ignored. Paint over that flaw, smudge some goop in that scratch, didn’t clean up paint splatter on the floors and tiles. One month later, still waiting for them to come back and finish the punch list. For the price paid for this house, I expected better workmanship and better customer service. ... More

The salesperson I worked with was dishonest on multiple occasions. While Pulte has a decent reputation, this individual lies and manipulates situations with no accountability. Then when concerns are escalated, you’re sent to a general sales manager who pretends to listen to your concerns, only to be dismissed, disrespected, and told “you can always find somewhere else to live.” As soon as I moved in and began talking to others in the community, they shared similar stories about how this same salesperson misled them on several occasions. If Pulte wants to maintain a solid reputation in the industry, they must take a stand against such behavior. My recommendation (especially for women) is to always have someone present during any conversation with the sales team and send an email recapping EVERY discussion and request a formal response acknowledging what is discussed and proposed. It is disheartening to have such unprofessional encounters with an all male Pulte team, that is so dismissive of customers of other genders and races. ... More

This is a great place built and financed by Pulte. It was the one-stop-shop. Everyone was terrific. I will never forget this wonderful treatment by Pulte. They know what they are doing. I would like to thank Mary, Vickie, Todd, and last but not least Joe. Thank you all for such excellent treatment.

Responsive staff, and overall positive experience with this group.

The Pulte home designs are very spacious, comfortable and good to living.

It's been great. I love the neighborhood.

There are too many separate points of contact in the process between Pulte sales and Pulte lending. Those two offices do not share communication well. Sales could have explained things much better along the way. Lending will not give you the best rate, they will give you a “competitive rate”. There is no supervisory oversight that the buyer can see or access. Jason the project manager was the shining star for the company. Great communication, explained things well, and responsive. Unfortunately, after 1 month in the home, we have had to open 4 work tickets for incomplete items or other issues after we moved in. Lovely home, but needs a more thorough inspection prior to closing. ... More

Pulte was helpful in choosing my home base on my price range I can afford to pay as a mortgage. They were willing to go above and beyond to help me secure my mortgage loan at reasonable rate. I really love my new home Pulte build and the building Engineer always come to my aid when I need him to address issues.

Patrick was a superb salesman answered all questions. Joe was excellent construction manager who explained and showed the details of the mechanical parts of the house.

The home buying process is great, and the houses are good quality. There should be better attention to detail, but overall they are great homes. Having said that, getting them to do anything AFTER you purchase the home is another story. They will seem responsive at first, but you will get the run around, and you will have to fight every step of the way to get anything done in a timely fashion. And if they don't want to deal with you, you will get ignored (hence why you will need to have A LOT of patience and persistence). We don't regret buying our home, but the warranty aspect of the purchase? Mediocre at best. ... More

The homebuying process was handled with excellent customer service and professionalism.

Everything went well with the whole process