Pulte Homes Reviews in Baltimore, MD

Sales and service personnel were responsive and professional. Isleton townhome has a feel of a house.

Overall the experience was streamlined and easy to buy through pulte financing. Alot of moving parts with checking and re-checking the quality of the build. Quality assurance is near impossible with just one construction manager. He did a good job but its alot of moving parts to manage multiple units. We are going through the repair process now with issues found after closing, which is the real test. So far the tile company was great and repaired a broken tile in the shower and some sanding.

My experience with Pulte Homes Staff was great. I had a fantastic experience with Stephanie as my sales rep. She was phenomenal especially with her knowledge, expertise, and understanding in selling the Pulte Home experience. Also, my experience working side by side with Bob (the foreman) helped my transition into the new home successful. He went to great lengths explaining the details of what my Pulte Home had to offer. His assistance along with Stephanie's expertise helped make my Pulte Home move in great. Out of all the homes I've had, Pulte Homes is the best builder hands down. They use the best materials and the home seems put together more than the others I've purchased. ... More

My purchasing experience was very smooth. My team held my hand throughout the entire process. Everytime I have a question it only took an hour to have a very detailed response. I would recommend Pulte to my friends and family. We are so excited be be in our new home.

they are trustworthy and dependable

The home is very nice. Just wish the team was more responsive to my emails and concerns during the construction of the home.

This company was great to work with. The sales staff was exceptional and informative and the project manager kept me updated about the status of my home and even went above and beyond when needed.

I am a first time homebuyer and builder. The experience with our Sales Rep, Loan officer, and project manager was a very satisfying experience.

So happy to be in my new home. It’s beautiful inside and out, and the community is an added bonus.

The home buying process is great, and the houses are good quality. There should be better attention to detail, but overall they are great homes. Having said that, getting them to do anything AFTER you purchase the home is another story. They will seem responsive at first, but you will get the run around, and you will have to fight every step of the way to get anything done in a timely fashion. And if they don't want to deal with you, you will get ignored (hence why you will need to have A LOT of patience and persistence). We don't regret buying our home, but the warranty aspect of the purchase? Mediocre at best. ... More

The house was completed in a timely order and I was happy with the overall quality and design of the house.

Expected a little higher quality of house and build. The buying process was smooth.

Beautiful community !! Georgeous home !! Great neighbors ! Fantastic location !

Responsive staff, and overall positive experience with this group.

I'm very pleased with my townhome by Pulte. The design is good, the choices were good, dealing with Pultes employees was great, and the overall build was good. I'd definitely recommend them. I absolutely love my layout with a terrace and loft. The design choices were great! I only have a few minor complaints which all of them have been fixed. They miswired my HVAC so the middle floor thermostat sent air to the upstairs floor and my CAT6 outlet was also miswired. Very easy fixes. Both of these issues were subcontracted so I dont really know if I can fault Pulte for it. One thing Pulte should have offered was window blinds and ceiling fans. For some reason they didnt so be prepared for that. Pulte was quick to fix any errors or deal with any complaints I had. Overall I would repurchase my home if I had to do it over. I'm very happy with new townhome. ... More

Nice homes and great location. A bit expensive if compared to a similar home at a different area in MD like Glenburnie. But you are actually paying for the location.

My experience has been mostly good. They are super helpful, just make sure everything is clear and to your liking before you finish.

Not the highest quality of workmanship. Numerous places where painting was poorly done and molding not connected. Issue with flooring within two weeks of moving in.

My husband and I are very happy with our home purchase. We had our first leak due to a punctured drain pipe (TV mounted incorrectly) and Pulte graciously fixed it for us. I would definitely recommend.

The process of buying was relatively easy. I was worried that they would cut corners and for the most part, it has been good. My only issue is when there were things that were concerning or needed to be touched up, the ticket would take days to get a response and a week or more to get resolved.

Delays is correcting issues discovered since Day 1. External HVAC system installed in the wrong place - was promised it would be moved before move in Day. It's not. Poorly installed HVAC system caused water leak that damage carpets. Still has not been repaired. I understand COVID problems, but yet the contractors who are supposed to fix the problems are actively working new construction in the development. Customer service promises fixes, but just not seeing any progress.

Overall nice home and location. Paint job is horrid and such a disappointment. Its as if they just gave up when they got to painting.

I am happy with my home as is but unfortunately they still haven’t come back to make repairs after 3 months. Overall, they seem to be a little bit careless when it comes to your carpet — found splotches of paint here and there. You can also feel that they put carpet down without ensuring there was nothing underneath it — i feel small bumps here and there. Also the wood/laminate flooring when I did my first walk-through was perfect week before closing. After closing I come back to find it was damaged and something they had to order and replace. After 3 mos. They still haven’t replaced it. Another note: I marked up what needed to be fixed and came back to see that 70% of what I needed fixed was resolved. The other 30% are lingering on. The doors were rough and not sanded properly along the edges which is a hazard to young children. New builds what have you but they could be a bit more intentional and careful. My shelves have a layer of paint on them as it seems they put them in and then proceeded to paint the walls after. Leaves white marks on my clothes is how I discovered. Wasn’t able to remove it to a satisfactory degree. Still rough to touch. Overall, I believe it’s a case of overpromise, and under deliver. Great people on the ground and I believe they have good intentions but I just need them to deliver as promised. Overall product quality is great but the nuances, while they aren’t déterrants, have been annoying at best. ... More

Ultimately, it is a good location - in a newly forming development right near Ft Meade. The layout is pure open concept, and pretty useful. Some areas to be aware of: First, be diligent in the QA/QC process before accepting the new home. There are lots of areas that will show hurried work (it happens). Second, Pulte mortgage is a pretty invasive process - and then you get moved to a new mortgage holder (finance company) before the first payment. Just know those things going in, and make the best decisions for you. Good luck.

There are some great things that I consider selling points, and some disappointments. On the negative side: Window openings are not square which made blind placement a challenge, and I really hate not having better access to my front door. Receiving delivery is a challenge. Hoping that will change soon with a walkway from Kimberly Ridge road. I like the walk in shower, stove, natural gas, and general use of space. If I had it to do all over, I think that I would be happier choosing another option, but I didn’t want to over invest in what may be a bubble.