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Pulte Homes

Pulte Homes Reviews in Baltimore, MD

What Baltimore Homeowners Have to Say About Pulte Homes.

Read all 27 verified reviews from homeowners that built a new home with Pulte Homes in the Baltimore area. Baltimore homeowners have rated Pulte Homes an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.4 out of 5 stars in Baltimore Area

27 Reviews in Baltimore Area

Star Rating Breakdown

5 ★ 9

4 ★ 4

3 ★ 5

2 ★ 5

1 ★ 4

Ratings by Category

Overall 3.4

Quality 3.3

Trustworthiness 3.4

Value 3.5

Responsiveness 3.5

Pulte Homes in Baltimore Area

View Homes

Customer Reviews

Poor customer service

  • Scott C.
  • Verified HomeBuyer
  • October 31, 2024
  • Laurel, MD

I was disappointed by my experience with Pulte. The workmanship was poor as best. I spent 6 hours marking nearly 2000 workmanship and quality defects. Ten days later at my pre-closing walk-through - 30 minutes before closing - trades were in the house still working on the builder’s punch list and maybe 25% of the issues I pointed out. There were issues I pointed out during the walk-through that were ignored. Paint over that flaw, smudge some goop in that scratch, didn’t clean up paint splatter on the floors and tiles. One month later, still waiting for them to come back and finish the punch ...

Pulte Homes responded:
Hi Scott, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

This was a horrible experience

  • Erick W.
  • Verified HomeBuyer
  • May 12, 2021
  • Hanover, MD

Pulte did a horrible job with the drywall in multiple places. It looks like the home is 20 years old instead of a new build. Pulte damaged my floors and I had to argue for over a week to get them replaced. After temporarily moving out while they fixed the floors, I returned to find glue all over the floor and the floor had bulked up in the kitchen. It was also not level in other places. It’s been 3 weeks and they have still not come back to repair the floor. The steps were also damaged by Pulte and they still haven’t repaired those either. The list goes on and on. I will never purchase from ...

Pulte Homes responded:
We are so sorry to hear that you had such a negative experience and are having a hard time getting your concerns addressed. We would like to assist in escalating your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1