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Pulte Homes Reviews in Baltimore, MD

What Baltimore Homeowners Have to Say About Pulte Homes.

Read all 87 verified reviews from homeowners that built a new home with Pulte Homes in the Baltimore area. Baltimore homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Baltimore Area

87 Reviews in Baltimore Area

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.8

Responsiveness 3.7

Pulte Homes in Baltimore Area

View Homes

Customer Reviews

Delays in fixiing issues

  • Stephen P.
  • Verified HomeBuyer
  • October 20, 2020
  • Hanover, MD

Delays is correcting issues discovered since Day 1. External HVAC system installed in the wrong place - was promised it would be moved before move in Day. It's not. Poorly installed HVAC system caused water leak that damage carpets. Still has not been repaired. I understand COVID problems, but yet the contractors who are supposed to fix the problems are actively working new construction in the development. Customer service promises fixes, but just not seeing any progress.

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 3

Pulte Homes - Overall nice home and location.

  • Anonymous
  • Verified HomeBuyer
  • August 03, 2020
  • Hanover, MD

Overall nice home and location. Paint job is horrid and such a disappointment. Its as if they just gave up when they got to painting.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

First time homeowner

  • Britaney M.
  • Verified HomeBuyer
  • July 14, 2020
  • Hanover, MD

My husband and I are very happy with our home purchase. We had our first leak due to a punctured drain pipe (TV mounted incorrectly) and Pulte graciously fixed it for us. I would definitely recommend.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

My review

  • Jerry M.
  • Verified HomeBuyer
  • June 27, 2020
  • Hanover, MD

I have been in my home for approximately 3 months. There are greatly noticeable cracks and nail pops throughout the house that were visible prior to moving in. Drywall spackle on mirrors, countertops, walls, and doors I cleaned after closing on the house. The conduit outside the house for the fiber optic line was cut and covered over with concrete making it very difficult for the technician to run the line. I had to cut sections of drywall and then conduit behind the wall in the garage to keep the line from catching on very tight turns. Here my list of issues and concerns - kitchen cabinets ...

Pulte Homes responded:
Thank you for sharing this feedback as it is essential as we work to better the new home build process for our customers. We would be happy to discuss this situation with you and work to make things right. If you could please send some additional information to customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. ^Abby

Total Score 2


Quality 2

Trustworthiness 5

Responsiveness 5

Over paid for time invested

  • Sara M.
  • Verified HomeBuyer
  • June 02, 2020
  • Hanover, MD

Pulte builds a fine house. However, their warranty folks and mortgage company make owning the house such a pain.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

excellent

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2020
  • Hanover, MD

the construction is excellent and sales, property manager are very nice to work with. great place to livr

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Home

  • Benito C.
  • Verified HomeBuyer
  • January 21, 2020
  • Hanover, MD

Great buy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!

  • Christina B.
  • Verified HomeBuyer
  • January 07, 2020
  • Hanover, MD

Bobby is the best!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

They are organize and reliable

  • Brian R.
  • Verified HomeBuyer
  • November 17, 2019
  • Hanover, MD

Your move in will be easy and relaxing

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Very poor quality construction for the money they charged.

  • Anonymous
  • Verified HomeBuyer
  • November 13, 2019
  • Ellicott City, MD

Very poor quality construction for the money they charged. Not at all satisfied with quality.

Pulte Homes responded:
We are very disappointed to hear that you aren't happy with the quality of your home. If we can assist with anything or if you would like to discuss further, we are always listening at socialcare@pultegroup.com ^Abby

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Great people design and quality

  • Prashanth J.
  • Verified HomeBuyer
  • May 09, 2019
  • Ellicott City, MD

We had an awesome experience with Pulte from start to end. Completely satisfied with design and quality of the work. We want to say special thanks to Sales officer “Ben” to construction manager “Carl” went beyond to make sure that we were happy Pulte Homeowner. We are extremely pleased and have confidently say that we pushed the right neighborhood with the right builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great homes

  • Vikram K.
  • Verified HomeBuyer
  • April 23, 2019
  • Ellicott City, MD

We are very satisfied with the quality of our home. The only thing I wasn’t very happy about is the absence of a threshold in the area between the carpet and wooden floors. I eventually had the field manager install a few for me. Without the thresholds, I had the carpet tacks poking me a couple of times, even though I chose the 1st level upgrade. Had I known of this issue, I would have paid a couple of thousand dollars more to get the 3rd level upgrade.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5