Pulte Homes Reviews in Washington, MD

Overall great customer service and buying experience with Pulte Homes. Quality control could be improved and the cost of the upgrades vs. the quality was subpar compared to my experience with other builders.

Pulte should improve on their responsiveness.

All things considered - just have been a month in The house. So far without any big issue. Most of issues are cosmetic due to sloppy/job in a hurry work. Pulte employees are polite, mean well, but unfortunately at times unhelpful. Overpromise and underdeliver. Quality of materials seem good. Problem is sloppy work due to how fast they build and little attention to detail. Or quick fixes that don’t solve the problem. Overall good materials, good houses, little attention to detail.

The team at Pulte was proficient and good to work with - very timely in response to inquiries and issues. The quality of some finishes makes me question their subcontracting - rushed and not good value for price paid. If I buy another home, I would go with the basics and hire out my own contractors for higher quality finishes and materials.

The building team is responsive and trustworthy.

Problems with the appliances installed and slowness of kitchen aid to send technicians. Questions regarding the humidity and the HVAC. These matters relate to Pulte’s choice of brands and not testing each thoroughly before settlement.

Painting quality is low. I'm noticing a lot of imperfections in painting.

There were several small items that needed to be fixed and it took over 1 month of being in my new home before these issues were addressed. They need more than one Customer service manager for a location as large as Potomac Shores.

Good buying experience, but not responding to workmanship warranty requests.

Biggest disappointment was in the very shoddy workmanship, with painting of doors. There are dried paint runs and finger prints on the doors. It was brought up but they never addressed it, pretty muy new us off. Garage floor lines are crooked or not square and cracked floor. Molding already coming off the walls in less than six weeks. Address plate was poorly painted as well, was supposed to be fixed and they never did. Overall very disappointed in the quality, especially when you pay as much as we did got this home. I DON’T recommend PULTE homes.

Sales agent was great and helpful but after moving in there were many quality issues to the home. Ceiling seam was wrong so my ceiling bubbled up and when they came to fix it they left a dent/hole on the wood floor. Our wifi upgrade took forever to get done. vintage took over a month to get someone out to install WAPs and when they came out the installer did not even know why he was there and did not have the right things. sometimes the lights take awhile to turn on after the switch has been flipped and our shower rods have randomly fallen off in two bathrooms when nothing is even being hanged on them. the pavement on the driveway and road turning in is super uneven and has pot holes. the loft door is not sealed properly and when it’s windy the wind can be felt and heard whistling in. ... More

Take too much time to respond and too many repairs after closing

Pulte was 100% communicative and responsive during the home buying process. AFTER I moved into the home, there were a few issues that needed to be taken care of - one of which that was promised during the final walk thru - that still has yet to be delivered. Constant calls to the community customer representatives for repairs on items is turning out to be a nightmare and quite frankly is a huge disappointment. I've had to request several service request on the SAME issue. The assigned customer service representative does not follow up nor returns calls nor emails. I've made a huge monetary investment in purchasing this home and I'm sad to see such a quality builder be represented by employees that don't abide by the Pulte Guarantee. ... More

We've bought his house based on its location and the fact that it is a new construction. Design of house is fine, used every inches of the space to be useful and functional. We have problems with workmanship and quality control of the builder after their contractors finished the work. We've had so many electrical problems and still finding out more each week. Most of all, our house is literally next to the road. The noise we have in bedrooms are terrible. When we've met with project managers, he was showing how the noises are greatly reduced in their homes with special windows in model homes. They failed to mention that our home "didn't qualify" to have those windows until we've moved in and noticed the such. Pulte informs me that those windows were only for the few homes on Brock road. The road next us "doesn't have much traffic or high speed limit". It is so loud and feels like sleeping on the sidewalk at times. You've thought that over .1.3 million dollar home would get you a quiet home. We have a middle and high school children and we are worried that they can't focus or get restful sleep due to the noise from the street. It will definitely affect on their academic and athletic performances. We've spoken to other home owners in the neighborhood and they all have similar issues as well. Also I am still waiting on a simple part for my AC unit to reduce the noise. Pulte home warranty service provides pretty good job with responding to the issues. But why does't Pulte build a better quality homes in the beginning and do the less warranty services? ... More

I am happy with my home as is but unfortunately they still haven’t come back to make repairs after 3 months. Overall, they seem to be a little bit careless when it comes to your carpet — found splotches of paint here and there. You can also feel that they put carpet down without ensuring there was nothing underneath it — i feel small bumps here and there. Also the wood/laminate flooring when I did my first walk-through was perfect week before closing. After closing I come back to find it was damaged and something they had to order and replace. After 3 mos. They still haven’t replaced it. Another note: I marked up what needed to be fixed and came back to see that 70% of what I needed fixed was resolved. The other 30% are lingering on. The doors were rough and not sanded properly along the edges which is a hazard to young children. New builds what have you but they could be a bit more intentional and careful. My shelves have a layer of paint on them as it seems they put them in and then proceeded to paint the walls after. Leaves white marks on my clothes is how I discovered. Wasn’t able to remove it to a satisfactory degree. Still rough to touch. Overall, I believe it’s a case of overpromise, and under deliver. Great people on the ground and I believe they have good intentions but I just need them to deliver as promised. Overall product quality is great but the nuances, while they aren’t déterrants, have been annoying at best. ... More

My overall buying experience was great. Brigitte from the Sales Office was very helpful and responsive. Bobby the Construction Manager was also great and helpful. However, the Mortgage team was not as pleasant in dealing with, particularly the loan processor. I was reminded about the need to show a lease agreement for my other property two days before closing, which created a lot of stress to find a renter on short notice. It was not clear how the 20k incentive was applied. Plus, the loan estimate from Pulte Mortgage looked very different from the loan estimate from PGP Title, which created a bit of confusion as what was covered by the 20k or if indeed I got a 20k credit at all from Pulte. ... More

slow response of repair after closing, no HOA trasnfer to management yet

Definitely rushed it at the end and you do not get what you paid for here. Poor craftsmanship from the beginning and will require a lot of work to fix on the latter end. Pay attention to all the details before closing and if you can, pick better material. Otherwise, the builder will use cheap material. Glad there is a warranty to get these addressed. Will have to see how far it goes in the repairs post installation/closing.

Need to improve repressiveness on issues that are still outstanding from the final walk thru. They were marked but never were completed our fixed.

Small details that matter like painting job done in the doors, the installation of the material in the bathrooms, the refrigerator door dented, the finishes in the balcony (terrace) demonstrate lack of detail orientation or care for final output and are not aligned with the price paid for the upgrades. Since I still have to follow up with the community manager I can not in all fairness give any rating to trustworthiness since I am waiting to see if the company follows through with the promise to complete the work in question.... please consider trustworthiness as my believe that they have every intention to honor their word and will follow up. ... More

The plan and the layout of the home is one of the best in the market. However, the quality control of the execution wasn’t upto the standard you’d expect in an expensive home such as this. Tthere were several issues identified during the final walk through that the closing had to be pushed by a couple of days. So many minor issues with paining, drywall, flooring, caulking etc. had to be attended to during the first few days after moving.

We’re enjoying our new home! We had issues with Pulte Mortgage, but we thank God we eventually settled!

Process is extremely cumbersome. Pulte takes longer than advertised times for each phase of loan approval. Constantly asking for same documents all the time (pay stubs, bank statements, etc.)

The sales department seemed as though you (the customer) were bothering them when you were trying to review and purchase the home. It was like they did not want to sell you the home. However, once I purchased the home, the General Contractor Manager and the Customer Service Manager were extremely helpful, and responsive.

Use cheap shower door in master bedroom. Lightnings and kitchen appliances are not very satisfactory, so I have already changed or planned to change it.