Pulte Homes Reviews in Washington, MD

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

Definitely rushed it at the end and you do not get what you paid for here. Poor craftsmanship from the beginning and will require a lot of work to fix on the latter end. Pay attention to all the details before closing and if you can, pick better material. Otherwise, the builder will use cheap material. Glad there is a warranty to get these addressed. Will have to see how far it goes in the repairs post installation/closing.

Overall, the home is of decent quality, there's a number of details that weren't up to expectations. Lots of paint issues (lines not straight around door frames, uneven paint, missed paint spots, scuffs), those all had to be addressed at the final walk thru with some requested to be fixed very shortly after closing). They literally missed painting the entirety of the inside of a closet door. It just feels like quality control wasn't super up to par, like these very basic things that should've been caught by QC, but they weren't. Instead, the home owner has to point them out one by one to the builder to fix. Materials outside of flooring, cabinets, and countertops are very average quality for a half a million dollar home, things like bedroom level skirt board (floor mold) were poorly connected & painted, and carpet has these painful tacks sticking up vertically by the edges (builder says there's nothing they can do about those, I've never lived in a home with this problem before). There are two walls in the house that aren't straight, like the drywall is literally at an angle rather than just a straight wall ending in a 90 degree turn. This was not a fixable problem by the builder. It doesn't impact structural integrity, but it's aesthetically displeasing. Buying process was straight forward. Builder's settlement company was swamped during Fall of 2020 so they weren't super responsive (didn't respond to calls or emails), but they eventually got everything together in time for scheduled closing after I called sales to then call the settlement folks. Sales was easy to work with. Actual day of closing was quick and easy, just pre-closing docs and comms was very poor. Post closing, there was an issue with a water leak, but the warranty dept very quickly addressed the initial issue, so they are responsive to things, but this feels like poor QC on the builder side. Overall the house is of solid quality in terms of the build. It's just a lot of these details things that you'd expect from a "high quality home" (Pulte's own marketing words) weren't quite there (e.g. paint issues, using the cheapest flip switches, even for dimmers it's a flip switch with a tiny 1 inch slider that's super hard to use, instead of something a bit more high quality for a couple more dollars each switch). So if you don't care about the minor details, it's a great home for you, but if you pay attention to details, there was a number of disappointing aspects. While it doesn't disqualify it from being a good home, it's just value for price paid is a little disappointing. ... More

Use cheap shower door in master bedroom. Lightnings and kitchen appliances are not very satisfactory, so I have already changed or planned to change it.

Overall great experience for my first time purchasing a home. I was able to be involved during the entire process and any questions I had were answered in a timely fashion. I absolutely love my brand new beautiful home!!

My home buying experience with Pulte Homes was a great one. Staff was prompt in responding to my questions and were very information regarding questions asked about my new community.

Home is great with appliances and tiles and hardwood floors. All ceiling LED lights are very nice and bright the home. All staffs are friendly and quick response to any issue that I have concerning the home.

The overall home buying process was outstanding.

the qualitiey of the sink is poor,

All the quality and professionalism one could expect from a big name company with an established reputation. A few mistakes were made with the numbers and there seemed to be redundant forms to sign, but these were resolved very quickly when I brought them up.

Everything went as planned and upto satisfaction

The walk through process was great!

Overall pleased with experience, but one should be aware when moving into new construction that until the building has been “broken in” there will be issues like malfunctioning elevators, fire alarms accidentally triggered, etc.

Overall a good experience. There were some communication issues and I wish Pulte had tried to reach out to me instead of me trying to contact them first. But my home is beautiful!

Overall great customer service and buying experience with Pulte Homes. Quality control could be improved and the cost of the upgrades vs. the quality was subpar compared to my experience with other builders.

Pulte should improve on their responsiveness.

Wonderful always helpful great service

Overall positive new home experience with Pulte team's quality services in timely manner.

Love the home!

Sales rep was /is terrific. She got to know my preferences and style. She advised me through some tough decisions that I may have been second-guessing during the long COVID waiting period. Once here, everything is even better than I had hoped and I am very grateful to her. Suggestion: The first walk through should be just to SEE and take in the new condo. A second one should be the "technical" one to check the windows, cabinets, painting. etc

The door to master bath is in awkward position. Conflicts with shower door when open. Slider hidden door would have been better. Similar issue with master suite door and hallway. I am not fully satisfied with insulation of floor of unit above us. I do realize in multi level living there will be some noise. I thought your system of insulation would be a little better.

Rated quality and value 3 stars from a LUXURY living point of view as marketed. Materials were average ni quality even after upgrade and designed did not take advantage of the space - literally have hole from ceiling to countertop in kitchen cabinets

Informative, supportive sales team. Delays occurred with Covid issues; however, good communication was provided. High quality construction manager is assigned to my home. The team is responsive and follows up when needed.

The biggest problem was the completion date was delayed two months

Everyone has been very helpful and knowledgeable.