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Pulte Homes Reviews in Washington, MD

What Washington Homeowners Have to Say About Pulte Homes.

Read all 279 verified reviews from homeowners that built a new home with Pulte Homes in the Washington area. Washington homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.1 out of 5 stars in Washington Area

279 Reviews in Washington Area

Ratings by Category

Overall 4.1

Quality 3.9

Trustworthiness 4

Value 3.9

Responsiveness 4

Pulte Homes in Washington Area

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Customer Reviews

I am so so disappointed pulte homes. Please review below.

  • Jeung L.
  • Verified HomeBuyer
  • May 13, 2021
  • Germantown, MD

Even on settlement day,there was no preparation for delivery of house,but only the words of the person in charge of of the field and waited,but until now,it has not been fulfilled. 1. It has been more than a month since the water from master bedroom has leaked out and has been shown to the site manager, but there has been no contact yet. 2. I asked to check up garage’ outlet. But he said to me as it. That is it. So I personally called electrician for fixing 3.From the beginning,I made issued that the tree in front of house is something like die.. he said that it is ok. I wait but die. ...

Pulte Homes responded:
We are so disappointed to hear that you had such a negative experience building your new home with us and are having a hard time getting your issues addressed after moving in. We would like to help escalate your concerns. In order to do so, we ask that you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Minimal communication from construction manager, felt like a

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2021
  • Gaithersburg, MD

Minimal communication from construction manager, felt like a number to Pulte

Pulte Homes responded:
We are so sorry that a lack of communication made you feel like you weren't a priority for our team. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Home that will cracked even before 1 month

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2021
  • Clarksburg, MD

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are experiencing unresolved concerns. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Terrible communication from start to end, terrible quality and

  • Anonymous
  • Verified HomeBuyer
  • June 24, 2020
  • Gaithersburg, MD

Terrible communication from start to end, terrible quality and overpriced! I made a costly mistake!

Pulte Homes responded:
We are so sorry you have experienced poor communication and feel your home purchase was a mistake. If there is anything we can do to assist or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1