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- Washington, VA
Pulte Homes Reviews in Washington, VA
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What Washington Homeowners Have to Say About Pulte Homes.
Read all 334 verified reviews from homeowners that built a new home with Pulte Homes in the Washington area. Washington homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Washington Area
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Customer Reviews
No communication from builder as COVID distribution problems delayed building/settlement for months
- Herbert P.
- Verified HomeBuyer
- September 07, 2021
- Gaithersburg, MD
David, who ended up running the project on the ground in the final months, was first rate. His predecessor was not.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Pulte Homes - Upon moving in I'm not thrilled about the quality of materials
- Theresa L.
- Verified HomeBuyer
- February 02, 2021
- Germantown, MD
Upon moving in I'm not thrilled about the quality of materials and finishes of my townhome.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Pulte Homes - Was very good
- Ramesh P.
- Verified HomeBuyer
- July 14, 2020
- Germantown, MD
Was very good
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Not taking responsibility for issues
- Pamela P.
- Verified HomeBuyer
- June 03, 2020
- Germantown, MD
Pulte is refusing to address poor insulation in the home that is resulting in excessive heat in the loft and extreme noise from the road behind my home even though I was required to pay for upgraded windows and insulation. They also refused to address high radon levels in my home which is a known problem in the entire development.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Horrible painter vendor
- Doretha S.
- Verified HomeBuyer
- August 30, 2023
- Dumfries, VA
Pulte’s painter vendor did a horrible job. It’s obvious that the painter vendor only used 1 coat of paint on the walls, doors, and trim. At this price point, Pulte needs to provide more oversight of its painter vendor.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Pulte - Watershed Community Isleton model
- Jonelle S.
- Verified HomeBuyer
- January 08, 2023
- Laurel, MD
Overall the homes and the community are beautiful. The exterior aesthetic is different than most builders currently. I fell in love with the open layout design of the Isleton model, particularly the rear kitchen. However, a lot of the luxury options are not included with Pulte as they are with other builders. This is a huge negative. I also did not have a good experience with Pulte Mortgate. Tiffany was good but I did not have a good experience with my loan counselor Ryan and this led me to switch to a different mortgage lender, Truist, during the housebuying process. I am glad I made that ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Never buy a new build Pulte home as a development is closing out
- Michael G.
- Verified HomeBuyer
- June 03, 2022
- Gaithersburg, MD
We purchased one of the last condos in Crown East - Gaithersburg. The communication within Pulte departments was terrible. Many times, we were left to fend for ourselves working with the various depts (Mortgage, Construction, Sales and now Warranty. We have built 3 other homes in our past and none were as non-responsive as Pulte. One last comment that explains their lack of coordination. This request for our opinion states that we purchased an MPDU home. That is incorrect, we actually purchased a full priced Condo. Hopefully their records don't show this.
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 2
Issues with Quality Control/Oversight
- Anonymous
- Verified HomeBuyer
- November 25, 2021
- Gaithersburg, MD
Bottom Line: If you buy a Pulte home do not close/sign until your problems are resolved because they will not care once the papers are signed. Building workmanship /quality came with many issues that were pushed off and required multiple trips by the construction team to fix simple items that should have been caught by the builder before we arrived. We were accepting that things are busy and that it may take some time to get people over to fix things but now we are a month in and still having issues getting these initial problems addressed. This lack of quality control on items that were ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Just Ok.
- Anonymous
- Verified HomeBuyer
- October 19, 2021
- Germantown, MD
Everything about this experience was, “just ok.” This is not to take away from any of the persons involved in the process. We never had a bad experience with a single person involved in this transaction. However, from the choices in the design center to truly shoddy work throughout the home. There is still a hole in the concrete near the foundation of our home. There are patches of compound that were not properly sanded or painted over. Nails sticking out of cabinets and floor boards that we can easily snag ourselves with. For the amount of money paid to this company, I would expect far more ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Terrible customer service after move in
- Michael R.
- Verified HomeBuyer
- June 12, 2020
- Dumfries, VA
We have been moved in since March 23rd and have had issue after issue that has gone unresolved. Pulte hasn’t sent us any help besides a few emails. In my opinion we shouldn’t even be paying the mortgage if none of our warranty or services are not being upheld.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Not fully pleased
- Sharon T.
- Verified HomeBuyer
- October 18, 2019
- Dumfries, VA
The thing that really bothered me was at the walkthru; the Pulte guys gave me an assurance that "If I needed anything to just reach out to them". Well I did. And no response. Guess they did not care anymore since the unit was sold. It was all song and dance.
Pulte Homes responded:
We are disappointed to hear that you have unresolved concerns with your new home. We would greatly appreciate if you could email socialcare@pultegroup.com with some more detail so our team can assist. ^Abby
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
They Lie and just want your money
- David S.
- Verified HomeBuyer
- September 03, 2022
- Laurel, MD
The sales team did their part and got me everything I wanted in the new home, but that’s where the positive experience ended. After closing expect little support, your loan to be sold, and for them to pull your credit again. My loan was transferred to M&T within two month and when Pulte no longer serviced my loan they pulled my credit again. When I asked them about it, they said it was for an audit and I gave them the authorization during closing. This was a lie. They could not provide proof of the document that authorized the pull and after three weeks, no one has an idea who or ...
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Does Not Do What They Say They Will
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Dumfries, VA
Pulte Homes does not do what they say they will. Sales Staff (Mark) is dishonest and not transparent about lot release dates, pricing or timelines. The Construction Staff (Robbie) deflects and places the blame on the sub-contractors. Which is silly considering Pulte Homes is ultimately responsible and pays the sub-contractors. They have not been responsive to the 12 month warranty items. Customer Care Team (Mariah) does not respond to service requests. If you have any other option choose them. You will not get what you pay for from Pulte Homes and their customer service is atrocious.
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Pulte Homes - Not happy with the finish product, Some workmanship was very
- Derrick D.
- Verified HomeBuyer
- January 13, 2021
- Germantown, MD
Not happy with the finish product, Some workmanship was very poor.
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Very poor quality and workmanship for a new build
- Olubukunola A.
- Verified HomeBuyer
- January 15, 2023
- Laurel, MD
The home buying experience was straight forward. We worked with Mary at the Laurel office. She was responsive and kind. Prior to closing and right after, during our walk through, we noticed so many issues. The quality of materials and the workmanship is so beyond poor. All our window and staircase /rail moulding/trims are poorly finished with visible discrepancies (patched up and uneven caulking on most edges). I have to say, there is no area in our new build that you can turn to and not see a very poor unsupervised job done (chipped off wood on cabinets, paint stains on appliances ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Worst craftsmanship
- LakshmiNarayana Dheeraj K.
- Verified HomeBuyer
- August 06, 2024
- Haymarket, VA
have multiple issues with the home from nails popping out of the carpet, missing Hangers, caulk, gaps between wall and floor.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Pulte Homes - Limited communication, number of outstanding punch list items
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Laurel, MD
Limited communication, number of outstanding punch list items not resolved, 4 months after settlement and have not received permanent garage door
Total Score 3
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Frustrating process
- Christopher D.
- Verified HomeBuyer
- May 02, 2024
- Laurel, MD
There are too many separate points of contact in the process between Pulte sales and Pulte lending. Those two offices do not share communication well. Sales could have explained things much better along the way. Lending will not give you the best rate, they will give you a “competitive rate”. There is no supervisory oversight that the buyer can see or access. Jason the project manager was the shining star for the company. Great communication, explained things well, and responsive. Unfortunately, after 1 month in the home, we have had to open 4 work tickets for incomplete items or other ...
Pulte Homes responded:
Hi Christopher. We are so sorry to hear that you have had a frustrating experience building your new home with us. We will make sure we share this feedback with leadership so they are aware. We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Love the house, hated the homebuying experience.
- Jacquelyn R.
- Verified HomeBuyer
- August 04, 2021
- Germantown, MD
While we love the house and the neighborhood, the process of getting here was terrible and we will never go through Pulte again. You have to stay on top of them on every little thing and not trust them to do what they say. Get everything in writing, check every option you pick for your home, follow up on the price of everything because they will get so much wrong and will try to overcharge every chance they get. Be aware that their mortgage options through Pulte are very invasive and will require more financial paperwork and hoops to jump through than a regular bank will, although the extra ...
Pulte Homes responded:
While we are glad to hear that you love your home, we are so sorry that your experience was unpleasant and you didn't feel you could trust your local team. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com. Thank you for taking the time to share this feedback. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 4
Pulte Homes - Would not purchase from Pulte again.
- Anonymous
- Verified HomeBuyer
- January 13, 2021
- Gaithersburg, MD
Would not purchase from Pulte again. Communication and transparency are lacking.
Pulte Homes responded:
We are sorry to hear that you experienced bad communication while building your new home. We would be happy to look into an unaddressed concerns you have experienced. If so, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 3
Pulte Homes - the qualitiey of the sink is poor,
- MaryEsther N.
- Verified HomeBuyer
- November 08, 2020
- Germantown, MD
the qualitiey of the sink is poor,
Pulte Homes responded:
We are sorry to hear that you are unhappy with the quality of your home. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Pulte Homes - Awful experience with mortgage and finance department
- Rich R.
- Verified HomeBuyer
- April 22, 2021
- Germantown, MD
Awful experience with mortgage and finance department
Pulte Homes responded:
We are so sorry to hear that you had a negative experience working with Pulte Mortgage. If there is any additional feedback you would like us to share with them, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 2
Quality 5
Trustworthiness 1
Value 4
Responsiveness 1
Townhouse
- Ronald C.
- Verified HomeBuyer
- January 14, 2020
- Ashburn, VA
Issues show up daily. Overpriced extras.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share or if we can help get any of your issues addressed, we're always listening at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 3
Trustworthiness 3
Value 1
Responsiveness 4
Poor communication
- Edward D.
- Verified HomeBuyer
- February 08, 2023
- Laurel, MD
I moved in and had tons of issues with no response from the HOA or the mortgage office since the mortgage was sold before I moved in.
Pulte Homes responded:
Hi Edward, we're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 3
Value 2
Responsiveness 1
Rushed to complete house to meet settlement date
- John W.
- Verified HomeBuyer
- May 13, 2021
- Germantown, MD
Too many problems when we moved in. For the price we paid the problems should have been corrected.
Pulte Homes responded:
We are sorry to hear that you are dealing with unresolved concerns with your home and that you felt rushed to close. We would like to help address these items for you and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of these unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
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