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- Washington, MD
Pulte Homes Reviews in Washington, MD
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What Washington Homeowners Have to Say About Pulte Homes.
Read all 334 verified reviews from homeowners that built a new home with Pulte Homes in the Washington area. Washington homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Washington Area
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Customer Reviews
Unusual Experience
- Anonymous
- Verified HomeBuyer
- May 12, 2021
- Dumfries, VA
We were impressed with the design and spec of the house and decided to go with Pulte vs. other builders during the pandemic. Once we sat down, we recognized several red flags but went ahead because we needed a place. The first one was the premium for the lot. We asked for an estimate of a property next door and the price difference was outrageous. It wasn't a few hundreds but a more than ten thousand with less options than our current lot. Then, they wanted to charge us for LED lights that we later found out it was standard. Then they reduce the points for the Realtor once they found ...
Pulte Homes responded:
We hate hearing that you had such a frustrating experience and now regret your decision to build a home with us. If there are any concerns we can help address or any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Sewage Flood
- Brian K.
- Verified HomeBuyer
- December 19, 2019
- Germantown, MD
Sewage Flood - Pulte response was to offer $100 visa gift card.
Pulte Homes responded:
This is incredibly disappointing to hear and we apologize for the inconvenience this has caused. If there is anything we can help address or if you would like to discuss further, please email socialcare@pultegroup.com ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
Horrible transition
- Kevin J.
- Verified HomeBuyer
- September 06, 2024
- Oxon Hill, MD
Someone has been living in My model unit there was clothes in dryers and various other items. Dryer didn't work It to 2 months to get in directory and the package concierge
Pulte Homes responded:
Hi Kevin, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Concerns and Comments
- Carlos M.
- Verified HomeBuyer
- November 10, 2022
- Dumfries, VA
The follow up on items that need to be fixed or corrected has not been satisfactory at all. Overall finishes has not been to Pulte standards. Have concerns about the grading of the property matching plot plan.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Great looking homes but not so great to live in
- Anonymous
- Verified HomeBuyer
- June 03, 2022
- Gaithersburg, MD
Pros: - Appearance and layout of home - Sales staff and build manager are responsive, informative and easy to work with - Base selection options (appliances, cabinets, flooring etc) were generally all decent quality - Builder's mortgage was competitive and great to work with (always shop around other loan estimates) Cons: - Horrendous impact sound insulation. If you have neighbors, especially upstairs/downstairs you WILL hear every footstep, door opening and cabinet closing they do. I can't emphasize enough how poor the sound insulation is, I would be more than happy to pay a higher sales ...
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 4
Great Sales Team member "Mary Dela Vega"
- Korey C.
- Verified HomeBuyer
- November 30, 2021
- Laurel, MD
House had a lot of imperfections in the paint job, flooring buckling, spackling of outside stairs had holes in it and concrete perfections on the outside stairs leading to front door. gouges in the garage floor.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Lack of Creativity
- Maleka G.
- Verified HomeBuyer
- August 04, 2021
- Laurel, MD
There was a serious lack of creativity when it came to figuring out the siding delay. It was very frustrating! Not to mention that communication did not come from the top down. It’s important that customers know that companies care; not just the sales people.
Pulte Homes responded:
We are so sorry to hear that you had a frustrating experience working with our team but we thank you for taking the time to leave this feedback so we can share it with leadership. If there are any outstanding concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com. Thank you again. ^AH
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
get everything fixed prior to closing - slow warranty service afterwards
- Anonymous
- Verified HomeBuyer
- August 05, 2020
- Dumfries, VA
Warranty service is very slow and sometimes unresponsive. I have to email/ call multiple times for same issue before someone finally gets back to me..
Pulte Homes responded:
We are disappointed to hear that our warranty response has not been excellent. If you could please send your full name, address and contact information along with some additional information regarding your warranty requests to customersupport@pultegroup.com we would be happy to send your concerns over to local leadership for their review. ^AS
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Very disappointed with after move in
- Anonymous
- Verified HomeBuyer
- February 24, 2020
- Gaithersburg, MD
I wish Plute’s sale person could have provided truth rather than misleading information to convince the customers to buy the condo. For example, I was told by the sale that the building will be using Pulte patent structure and we will not hear noise from upstairs. It turns out not true, I can hear neighbors above me walking around their rooms. If the sale did not exaggerate, I will buy the unit on the top floor. I asked the sale if I could have hardwood floor instead of carpet for the bedrooms. He told me that it is not an option item, but I can always change to hardwood floor after moving ...
Pulte Homes responded:
We are so sorry to hear that you were given unclear information and are not completely satisfied with your new home. We would like to learn more about this situation and work with you to make things right. Please send some additional information to customersupport@pultegroup.com and our team would be happy to assist. ^Abby
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 4
Overpromised, under delivered
- Daniel M.
- Verified HomeBuyer
- December 07, 2019
- Germantown, MD
I can preface this with "should have gotten everything in writing", but in the moment easier said than done. Our experience started off great with a sales person telling us everything we wanted to hear, immediately after signing to start construction the experience began to degrade. Communication in the beginning was horrendous. All of the meetings we were told would be scheduled(in regards to construction) never were, unless we called endlessly to schedule them. The field managers were great during the build process but the quality of work was sub par. It appears that all of the contracts ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we wish for you to have during your home building journey. We'd really like an opportunity to work with you to correct these issues and make things right. Please email us at socialcare@pultegroup.com so we can be in touch. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Poor work
- Anonymous
- Verified HomeBuyer
- August 28, 2019
- Ashburn, DC
My problem started with Pulte during the constructions of the house July 2019. First the wrong flooring was installed and it took about a month with the back and forth before they admitted that the wrong flooring was installed. The AC vents in two rooms were covered by dry wall, I had to do multiple follow up before it was corrected. The repairs that we were promised during the initial walk through were not touched on the final walk through. We were promised that the repairs will take place after and it would be up to our satisfaction but forget about it. The workmanship the use is poor and ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Shady materials
- Ryan P.
- Verified HomeBuyer
- October 05, 2022
- Laurel, MD
I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Pulte Homes - Poor quality esthetics Won’t recommend
- Anonymous
- Verified HomeBuyer
- November 25, 2021
- Gaithersburg, MD
Poor quality esthetics Won’t recommend
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Pulte Homes - Visit your homesite constantly to view progress.
- Kori S.
- Verified HomeBuyer
- August 04, 2021
- Germantown, MD
Visit your homesite constantly to view progress.
Pulte Homes responded:
We are disappointed to hear that you didn't feel like you could trust your local team as they built your home. We would like to learn more so we can work to address these concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
disappointed
- Anonymous
- Verified HomeBuyer
- February 19, 2020
- Gaithersburg, MD
The quality of the material used is a very low grade. No proper insulation, even the noise of TV can be heard by the neighbors. Quality of the wood floors are terrible, with a small contact they get scratched, tiles in the bathroom are loose, crack on the wall.
Pulte Homes responded:
We hate to hear that you aren't impressed with the quality of materials used to build your new home but thank you for taking the time to leave a review. If there is any additional feedback you would like to provide or anything we can assist with, please feel free to email customersupport@pultegroup.com and our team would be happy to assist. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
The community is nice but so far our experience with builder is not great.
- Silvia C.
- Verified HomeBuyer
- May 17, 2022
- Dumfries, VA
This is the 3rd new home that we have purchased in the last 10 years or so. Initially, everything sounded great and it seemed as if Pulte truly stood behind what their employees said. Now we are noticing too many issues with the craftsmanship and no one giving a solution to the repairs needed from a water leak. There has been a hole in our main floor roof for almost 3 weeks now and we are told that someone needs to come assess the situation AGAIN next week. Most of the craftsmanship issues are misalignment of cabinets/drawers, door latches and hinges, and french doors. Also making cuts too ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your issues, address and contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not worth the price
- Anonymous
- Verified HomeBuyer
- January 12, 2023
- Laurel, MD
The overall quality of the craftsmanship in the home is poor. While I understand the house needs to settle and some of that will result in cosmetic changes, these things shouldn’t be happening after less that two weeks after settlement. The molding is separating from the wall in almost every area of my home. Additionally countertops are separating from the wall, my dishwasher racks were not property aligned, and I had to do multiple walkthroughs in order to ensure that basic expectations for painting and finishing touches were completed before I moved in. The response was very relaxed as if ...
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Below standard
- Jee K.
- Verified HomeBuyer
- February 09, 2023
- Fairfax, VA
The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.
Pulte Homes responded:
Hi Jee, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality and non responsive to requests to fix
- Maggie Y.
- Verified HomeBuyer
- June 02, 2022
- Dumfries, VA
The sales consultant and construction folks were very responsive and thorough but the quality and workmanship is so, so poor. After closing there were areas that were not painted that we did not catch, the stairwell started chipping, the railings were crooked, things that were promised at the walk through were not followed up on. The worst part is that I had a leak in my basement that wet a large area of the carpet and now the dry wall has been cut to look for the leak and it’s been almost a month and nothing has been fixed. I went over a list of items that needed to be fixed because it was ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor Workmanship & the Cheapest Materials Ever Seen!!!
- Kerrie A.
- Verified HomeBuyer
- November 23, 2021
- Laurel, MD
This has been the worst experience ever & I’m so disappointed in my new home. I went from super excited to experiencing the worst disappointment of my life. The worst decision ever. I wish I went with a different Company!!!!!
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad
- Ghufran R.
- Verified HomeBuyer
- December 20, 2023
- Haymarket, VA
The mortgage that we have to use in order to receive the incentives, is terrible at best. These house get built so fast they lack details, all the house are the same, the walls are not sanded well, and paints is patchy. Adding things like a dish-wash dispenser next to The sink faucet or soft closing option doesnt cost alot but these touches would make the home buyer feel like it wasnt just a wood box and pulte put it together. I bought an NV home before and I will always go with NV from Now on. By the time the home buyer pays off the house, it would cost million or $1.5 mil, put a ...
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^AF
Total Score 1
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
LIED TO AND BULLIED FROM DAY 1
- Devin T.
- Verified HomeBuyer
- May 04, 2022
- Dumfries, VA
I should have known dealing with Pulte was going to be a disaster from day one. From the very initial VIP phone call, all the way through the entire almost 18-month process has been nothing but a disaster and lies. Pulte only cares about the money and does not care about their customers or doing the right thing for its customers. Pulte manipulates and twists things around and takes advantage of their clients. They are greedy and they are unethical. I have more faith and trust in a used car salesman than I do dealing with Pulte. I would never suggest or recommend anyone have a home built by ...
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 2
I would not trust Pulte
- Diana A.
- Verified HomeBuyer
- January 12, 2022
- Laurel, MD
Make sure you get your price in writing, and signed. I was given a price, paid my deposit, then got a call the next day saying they were increasing the price by $10k, take it or leave it. Since they never countersigned, they had a legal right to do this and they would not budge. Clearly, profits took priority over customer service and integrity.
Pulte Homes responded:
Hi Thompson. We are so sorry to hear that you had a frustrating experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you.
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
Lack of Responsiveness to questions
- Raymond O.
- Verified HomeBuyer
- April 06, 2022
- Gaithersburg, MD
Its has been a horrible sales experience and the followup has been even worst. I wouldn't purchase a Pulte Homes property again. I feel that your company doesn't care about their customers and its all about the money!!
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Absolutely miserable experience
- Jerome C.
- Verified HomeBuyer
- January 12, 2023
- Laurel, MD
I would never purchase another home with Pulte. Disappointed with the quality of the material and overall process. I did not feel the loan process was straightforward and transparent.
Pulte Homes responded:
Hi Jerome, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
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