Pulte Homes Reviews in Washington, MD

The overall quality of the craftsmanship in the home is poor. While I understand the house needs to settle and some of that will result in cosmetic changes, these things shouldn’t be happening after less that two weeks after settlement. The molding is separating from the wall in almost every area of my home. Additionally countertops are separating from the wall, my dishwasher racks were not property aligned, and I had to do multiple walkthroughs in order to ensure that basic expectations for painting and finishing touches were completed before I moved in. The response was very relaxed as if poor craftsmanship is a normal and standard practice. It looks like things were rushed and although I did get an outside contractor to inspect my home on more than one occasion, I still worry about the craftsmanship of my home. For the price point it was not worth it. My advice: Ask a LOT of questions, inspect your home, and make sure you shop around and compare the details to make sure you get the most bang for your buck. The process of working with Pulte Mortgage was very stressful and I only did it for the incentives but in hindsight, I should have worked with a more responsive and professional lending company. ... More

The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.

The sales consultant and construction folks were very responsive and thorough but the quality and workmanship is so, so poor. After closing there were areas that were not painted that we did not catch, the stairwell started chipping, the railings were crooked, things that were promised at the walk through were not followed up on. The worst part is that I had a leak in my basement that wet a large area of the carpet and now the dry wall has been cut to look for the leak and it’s been almost a month and nothing has been fixed. I went over a list of items that needed to be fixed because it was never fixed before closing and the care manager did not meet the date that she was supposed to reply to me and then booked me out a week and a half after I escalated to her manager. For the amount we paid for the house, definitely expected better quality and customer service. ... More

This has been the worst experience ever & I’m so disappointed in my new home. I went from super excited to experiencing the worst disappointment of my life. The worst decision ever. I wish I went with a different Company!!!!!

The mortgage that we have to use in order to receive the incentives, is terrible at best. These house get built so fast they lack details, all the house are the same, the walls are not sanded well, and paints is patchy. Adding things like a dish-wash dispenser next to The sink faucet or soft closing option doesnt cost alot but these touches would make the home buyer feel like it wasnt just a wood box and pulte put it together. I bought an NV home before and I will always go with NV from Now on. By the time the home buyer pays off the house, it would cost million or $1.5 mil, put a little effort. ... More

I should have known dealing with Pulte was going to be a disaster from day one. From the very initial VIP phone call, all the way through the entire almost 18-month process has been nothing but a disaster and lies. Pulte only cares about the money and does not care about their customers or doing the right thing for its customers. Pulte manipulates and twists things around and takes advantage of their clients. They are greedy and they are unethical. I have more faith and trust in a used car salesman than I do dealing with Pulte. I would never suggest or recommend anyone have a home built by Pulte but if all other options were gone and you had no other choice but to deal with Pulte then I highly suggest you only deal with a gentleman by the name of Josh Earhart. He's the only person I dealt with that I had true integrity and morals. ... More

Make sure you get your price in writing, and signed. I was given a price, paid my deposit, then got a call the next day saying they were increasing the price by $10k, take it or leave it. Since they never countersigned, they had a legal right to do this and they would not budge. Clearly, profits took priority over customer service and integrity.

Its has been a horrible sales experience and the followup has been even worst. I wouldn't purchase a Pulte Homes property again. I feel that your company doesn't care about their customers and its all about the money!!

I would never purchase another home with Pulte. Disappointed with the quality of the material and overall process. I did not feel the loan process was straightforward and transparent.

Minimal communication from construction manager, felt like a number to Pulte

Terrible communication from start to end, terrible quality and overpriced! I made a costly mistake!

When I first decided to build a new house, I had no idea the nightmare I was about to endure. I was filled with excitement and anticipation. Little did I know, their negligence and shoddy workmanship would lead to months of frustration, disappointment and wasted time and money. The quality of the home was not what I expected with every room in the house having some short of damages, such as cracked doors, misaligned garage with incomplete concrete flooring, and much more. From the start, the company was unresponsive to my emails and calls. My experience has been so discouraging, I want to warn other homeowners to be aware of the risks associated with this construction company. ... More

Had an issue with main staircase with visual nail marks on treads and open gaps between stairs and stringer. All 16 steps out of 16 steps have gaps and nail marks. Reported to site manager before closing and he told us to handle it with warranty. Stairs contractor and Pulte warranty manager came out and look at it. Both agreed that it’s poor workmanship but still Pulte’s response is it’s within spec. Still working with warranty but this shouldn’t cause this much trouble. Still not sure if Pulte is going to fix the stouts. And so many little issues but once you closed the house, Pulte don’t response and resolve the issues promptly. Asked site manager to 3 door stoppers multiple times but no response. ... More

Salesman mislead us on options and used supply chain issues to give us down graded appliances. Had a number of issues with the finish carpentry. Exterior had mud all over sides and back of house. Was told it would be cleaned by close and on day of closed was a mess. Said it would be cleaned by end of day. Not done, touch up on trim not done, sod was burned out completely in a number of areas. Said it would be replaced. Not done. Pulte Mortgage never presented A competitive offer. Waited until interest rates went up a second time then after considerable pressure submitted an offer that wasn’t even close. Went with own financing and Pulte coordinator waited until day before closing to get information to my closing company. The $10k incentive is a joke. Designed to pay Pulte’s seller fees and difference in exorbitant doc and prep fees. This was my 16th home my 3rd Pulte home. I do not expect anyone to respond to this. You do have my email if you wanted to. ... More

Even on settlement day,there was no preparation for delivery of house,but only the words of the person in charge of of the field and waited,but until now,it has not been fulfilled. 1. It has been more than a month since the water from master bedroom has leaked out and has been shown to the site manager, but there has been no contact yet. 2. I asked to check up garage’ outlet. But he said to me as it. That is it. So I personally called electrician for fixing 3.From the beginning,I made issued that the tree in front of house is something like die.. he said that it is ok. I wait but die. 4.Even though the lawn was damaged after installing the fence in the backyard,it has not repaired until now 5.Even thought it was the day of settlement,some jobs were completed,not clean house, not clean window that there is lots of silicon and dirty one. 6.Also there are so many main issues that I can not write.. Anyway I had very very worst experience and I never recommend Pulte homes. Before moving. I lived at Pultes home but 100 percent different now I can not understand why changed too much. Thanks for reading my comments ... More

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

I recently purchased a new condominium from Pulte Homes (Lofts at Reston Station) and it has been a nightmare. I hear every footstep from the upstairs neighbor, as well as other noise. Pulte staff promised that you would not hear noise from neighbors, but they refuse to complete a sound inspection or take measures to mitigate the noise.