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Pulte Homes Reviews in Boston, MA

What Boston Homeowners Have to Say About Pulte Homes.

Read all 283 verified reviews from homeowners that built a new home with Pulte Homes in the Boston area. Boston homeowners have rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.2 out of 5 stars in Boston Area

283 Reviews in Boston Area

Ratings by Category

Overall 4.2

Quality 4.1

Trustworthiness 4.2

Value 4

Responsiveness 3.8

Pulte Homes in Boston Area

View Homes

Customer Reviews

The seeming quality of the materials used for the kitchen and hardware throughout the condominium..

  • Susan S.
  • Verified HomeBuyer
  • January 26, 2021
  • North Reading, MA

Point blank, I have had a plumbing problem since I moved in related to the loud, grating noise in the master bathroom each time the toilet flushes upstairs of my unit. This challenge has awakened me in the middle of the night and in the early morning for over a month, and I am not a light sleeper. I called/contacted all of the people needed to help me according to the papers given to me, and it is only today after making many calls and sending numerous (nearly daily), over a month since I moved in, that the contracted plumber finally contacted me and made an appointment. It has been very ...

Pulte Homes responded:
We are so sorry to hear that you have had this frustrating experiencing attempting to get your plumbing issue addressed. We would like to look into the situation and would greatly appreciate if you could please email customersupport@pultegroup.com with some additional information regarding this concern along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Pulte Homes - Poor communication.

  • Sunil S.
  • Verified HomeBuyer
  • October 19, 2021
  • Hopkinton, MA

Poor communication. Few things that were promised (like insulating all the walls of basement ) were not done. Poor quality of material at few places. Poor carpet work.

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help!

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Sales staff needs improvement, don't keep appointments, tell people they can purchase garages later on and then no garages available.

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2022
  • North Reading, MA

Sales does not disclose issues with the apartment complex adjacent to Martins landing. Our HOA fees pay for a doggy park for Edgewood apartments, dogs from Edgewood urinate and defacate on our common areas damaging the sod and bushes. Apt renters do not pick up after their dogs in our common areas and harass Martins Landing owners. Dartmouth Group refuses to enforce the Condominium rules and regulation, they ignore e-mails sent by unit owners of violations. The whirlpool appliances included with your purchase are of poor quality and have lots of issues . Wait period for fixes up to 3 ...

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Quality of house

  • Swetha V.
  • Verified HomeBuyer
  • September 08, 2020
  • Hopkinton, MA

Very bad quality of work done, specially the floor

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are disappointed with your flooring. We would like to learn more so we can address the situation accordingly. If you could please send a brief summary of your concerns along with your address and contact information to customersupport@pultegroup.com we would greatly appreciate it. ^AS

Total Score 1


Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Pulte Homes - Be very careful to get all the details that may help you make

  • Homeowner F.
  • Verified HomeBuyer
  • January 27, 2021
  • North Reading, MA

Be very careful to get all the details that may help you make an informed decision to by . Poultry has a policy of not availing things you need to know before you go to p&s and contract to by. If I was made more aware I would not have done business with them.

Pulte Homes responded:
We are disappointed to hear that you had a negative experience working with us. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you for taking the time to leave a review. ^AH

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Pulte Homes - I wish i could give no stars but the review has to be submitted

  • Sireesha P.
  • Verified HomeBuyer
  • May 28, 2021
  • Hopkinton, MA

I wish i could give no stars but the review has to be submitted and so gave that one. The cheapest quality of home for the price paid and staff makes sure to give you enough pressure from the time dealing with sales agent to closing and beyond. Never again, can find such dreadful experience.

Pulte Homes responded:
We are incredibly disappointed to hear that you had such a negative experience and are unhappy with your new home. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cannot trust the quality of Pulte homes and the service

  • Riten P.
  • Verified HomeBuyer
  • June 16, 2020
  • Hopkinton, MA

What i feel is there is no QC or oversight after the contractors working on different parts of the home and the owner is responsible to find out those in 1 hour of walk through. This should not be the case for brand new homes, the bath tub was damaged, sink had scratches, the cabinet doors are rattling, wood flooring is chipped and stripped, brand new garage door opener making more noise then my previous 20 year old house, the weather strip on the garage door opener is stripped. These are not all the issues reported. Pulte representatives keep saying we build quality homes, i am at a loss to ...

Pulte Homes responded:
We are so sorry that you have so many unresolved concerns with your new home, especially because moving into a new home should be such an exciting time. We would like to work with you to make things right and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. Thank you for taking the time to leave a review. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Absolutely not satisfied and utterly disappointed with the Sales

  • Sravanth P.
  • Verified HomeBuyer
  • June 14, 2020
  • Hopkinton, MA

Absolutely not satisfied and utterly disappointed with the Sales team, build materials and consistency of quality throughout the community. The cabinets chip, nails protrude all over the carpet, incorrect granite or I must say no guidance on how the granite looks if we chose one. We never got our pre-construction meeting. Our neighbors have all the upgrades they wanted as they went one sales team member, when we asked for upgrades we were given a take it or leave it attitude. We paid 780 for a home that we don’t see has that value. Absolutely aggravated and agitated. Knowing Pulte was a ...

Pulte Homes responded:
We are so sorry to hear you are unhappy with your home and your experience working with our team. We would like to learn more so we can make sure we address this situation accordingly. If you could please email customersupport@pultegroup.com with some additional information we would appreciate it. Thank you for taking the time to leave a review. ^Abby

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1