Pulte Homes Reviews in Boston, MA

Once in the home, my customer care rep has been super. Helpful, understanding and attentive to details. My only issues are with the purchasing process. I was told some things by the sales rep that were not true and the whole buying process is geared to designing and building a home. I purchased an already constructed home but had to follow the same process as someone who was building. That simply does not work well and is quite frustrating since you will find yourself making decisions without all the information you want and need to properly determine the best course of action. When you are purchasing something that is already built, you want to first settle on a price, then get an inspection done and then move on with financing. With Pulte you can't do that. Needs to be fixed. The house itself is of very good quality and with the warranty in place there are protections. But I have very little experience on an ongoing basis regarding execution of any warranty items. I am still in what I consider punch list phase but can say that at this phase, customer care has been great. ... More

The quality of the work by Pulte is definitely very good for a national builder. When you are going thru the sales and design process be sure to ask for details on every item. They will charge you 1000's for item, but when it is built, it is not what they explained. When you are looking at the model homes you are not looking at the home you will end up with. Example, the model home had the wainscoting in the dining room, but it does not actually come in the home. They will not offer it as an option either. In the end, the home is well built, but you are definitely paying a premium for a cookie cutter home from a national builder. ... More

Interior paint smudges almost spontaneously. We should have bought appliances on our own. Fit and finish poor quality in places. Pulte considers 7 days an appropriate response time.

Pulte is a good builder, During the development, Pulte provide three orientations: pre-construction, pre-drywell and pre-closing. It is helpful to know how the house is built by Pulte. After closing, the customer care manager is very nice and responsible. He makes every effort to help owners resolving the issues.

Landscaping and hydro seeding could be more timely, outstanding issue on Dryer Wall Outlet resulting in potential Dryer Warranty Issue.

Good work!