Pulte Homes Reviews in Boston, MA

Overall process was very streamlined

Despite punch list items being agreed the follow up has been slow. If they are waiting to finish all the house construction before they attend to these items then I am fine with that but please inform your customers. Frustration is born from unmet expectations

Overall, the workmanship and materials are among the top quality, the value for the price is good. So far, the responsiveness to issues has been prompt.

Good work!

Many stages about the experience were excellent. Clean up of unit just prior to moving in was just satisfactory. Flooring not cleaned well & if it had been done, Pulte would have noticed one section of the flooring was covered with some construction spillage & unwanted material. Response to resolve very disappointing.

We recently purchases a Pulte home and overall it was a good experience. However we would advise new buyers to be very vigilant while doing your walk through. Some of the issues we identified were addressed and there were some we missed until we lived here for a few days. There was a lack of proper clean up on counter tops that were left with sticky residue. Paint drops on new hardwood floors. Stains on new tile floors.Hand rail on basement stairs not properly attached. Garage door doesnt stay closed unless deadbolt is attached. These are issues that should have been taken care of prior to moving in. ... More

Very responsive before the sale, less so afterward, For example, I requested the name of the interior paint 3 weeks ago!

I do love the Condo , but I see where they left walls unfinished and my front door you can see outside light. They said they would contact for a punch list after being at the condo for a while. I am sure they will fix any issues.The appliances are great quality. It is quiet and I love being in the back and looking at the trees. The only draw back is no sunlight comes in to the condo so it is always dark.

During construction they talked about the levels of material to block out noise. Realizing there would be some potential noise I am disappointed from the noise above me. I know this is cookie cutter construction but given there were some options given there were some additional ones that should be included in a 62+ community, such as a bench seat in the shower. The ability to look at the construction on line was not helpful at all. The message never changed and nothing to see. When it is not a single house but a large complex with people moving in from all over, it might be a good idea to provide some information about the area. I am sure if you worked with the city/town they would be willing to put together some brochures or pamphlets of the businesses, town facilities, carpenters, painters, handyman, etc ... More

The buying process went OK Watching the progress of the build was very interesting How ever the final steps went wrong and we were delayed moving in this was terrible.

Unable to address simple issues like Shower door installation, laundry room door even after 6 weeks of closing is quite frustrating. The issues raised during final walk through stays pending for 6 weeks and no response / feedback from the construction team to several emails.

The overall buying experience was great

We have a nice house

Love the community so far but the customer service both from the sales office and the Dartmouth group is very poor. You leave messages and nobody ever gets back with you!

On walk - through check carefully and make them fix issues asap

I don’t wish to add a comment other than to say that requiring respondents to do so is poor survey design.

Overall positive experience and responsive personnel from start to finish.

Well kept and reasonably quiet.

Quick and easy transaction. However, a few things to be fixed in the unit are taking a long time to get fixed.

not the only 1 the shower water goes cold on.

Landscaping and hydro seeding could be more timely, outstanding issue on Dryer Wall Outlet resulting in potential Dryer Warranty Issue.

Known issue with ovens should have been fixed before closing. Many manuals left with my unit were for installation and not consumer use. Final walk through was too quick to absorb all the information. If any walk in closet is through a bathroom walk in closet should have an AC vent. Base trim corners are all have an unprofessional looking cut. Island wall that would house stools should have been painted “gloss” . Naturally, sitting at the island, shoe markings will happens.

Mass production tends to lose its attention to detail. Obvious mistakes during construction were ignored. There was and still is a long punch list of corrections. That being said we love our house. My biggest love was the navy cabinets and they were my biggest disappointment. So many nicks and smudges and doors that didn’t close right. I am hoping your crew will make things right.

Very unresponsive to issues noted at walk thru

Frankly, I had expected a higher quality of workmanship and quality of details. The washer and dryer were contractor quality and not large enough to was a set of king sheets. This is only one example. Secondly, I am waiting for an item to be installed that I had contracted for which was included in the sale price. I love thé floor plan and the amount of light. The staff is very helpful. I cannot speak more highly about the management company and how quickly they respond to residents.