Pulte Homes Reviews in Boston, MA

Customer service was excellent. Thank you!

Great unit design, friendly personnel. Attractive landscaping.

the floors and walls in our front hallway and laundry room were ripped up due to water leak and have remained unfinished for almost a month.

I love my Jensen unit. It is just perfect for me. I was concerned that I would hear people in the adjoining units but once your in your unit you don’t hear anything! I’m very happy with my choice.

Some minor kitchen cabinet adjustments noted after we first moved in were taken care of promptly.

Pulte is a great builder. My husband was a top notch builder in Walpole so I know quality when I see it. Very happy with my purchase. Mariana the real estate Broker is lovely and helpful.

everything went off without a hitch

Good price for what I got.

Love the community so far but the customer service both from the sales office and the Dartmouth group is very poor. You leave messages and nobody ever gets back with you!

Most of my minor issues were addressed quickly and professionally

Sales office personnel were very responsive. Closing process was very professional

Everything they said they were going to do was done. If I had and issue with something, someone was there to answer… great buying experience…

On walk - through check carefully and make them fix issues asap

I don’t wish to add a comment other than to say that requiring respondents to do so is poor survey design.

Nancie help during my complicated move in

I first saw the model unit in February of 2021 and knew right away that this was the place for me & my dog, Pete. Being new construction it was exciting moving into a home that was new everything. We've settled in nicely, all the neighbors I've met are pleasant and we couldn't be happier. My only request would be the addition of a Dog Park as there's quite a few dogs living at the complex, it would be great to have more space for the dogs to move about & meet other dogs. It couldn't hurt to have this as a way of meeting other homeowners as well.

As a first time homebuyer, very satusfied with the entire buying, construction and closing process. Cindy and Cynthia from sales team were excellent. Great experience with customer service team including the Customer Server Manager Norman.

The wrong stove was installed and the salesperson is not responding to me.

The entire process was a positive one, the end result is our fabulous new home, its beautiful, fits our lifestyle, so comfortable & cozy! We are soo very happy here!

I don’t have any experience with the builder. I have been trying unsuccessfully to get on the webpage in case a problem arises.

Overall excellent builders, however as we all Understand home is one of the life’s biggest investments, a little more care and promptness towards buyer and their choices would further add cherry on the cake.

One man cannot take care of the requests at this complex along with 2 or 3 of your other condo complexes. It’s not humanly possible. The main concern of Pulte is build, sell and make money. You have no interest in all the people who have already bought a place. There are a lot of really nice people living here. Many are very disappointed in Pulte. When you call or email you are immediately told to go online to take care of your request. There is no personalization. They are all robots. Also, the law firm you hired for the closing were very unprofessional. We had to stand in a hallway signing many papers on a counter probably 12” x24”. We were 3 people standing not more then maybe 8” apart. This is the way they were handling COVID precautions! ... More

The entry door to the unit has gaps. I have reported it several times and not received a response other than we are going to get another company to look at them. The gap is very annoying with light coming in. The paint that was used on the walls was cheap paint it marks easily and flakes. The secondary door from the outside slams shut and have been woken up many times. It was looked at but has not gotten any better. The size of the dogs was supposed to be no more than 10 pounds but there are some very big dogs in the building. The response from the HOA is minimal sometimes non-existent. ... More

I wish i could give no stars but the review has to be submitted and so gave that one. The cheapest quality of home for the price paid and staff makes sure to give you enough pressure from the time dealing with sales agent to closing and beyond. Never again, can find such dreadful experience.

We moved in on 5/12/21 and up to now we have some problems that are not scheduled to be fixed