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Pulte Homes Reviews in Worcester, MA

What Worcester Homeowners Have to Say About Pulte Homes.

Read all 12 verified reviews from homeowners that built a new home with Pulte Homes in the Worcester area. Worcester homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Worcester Area

12 Reviews in Worcester Area

Ratings by Category

Overall 4

Quality 4.1

Trustworthiness 3.8

Value 4.5

Responsiveness 3.5

Pulte Homes in Worcester Area

View Homes

Customer Reviews

Luxury Living at its finest

  • Leakena P.
  • Verified HomeBuyer
  • October 31, 2024
  • North Grafton, MA

I can’t say enough positive things about my overall buying experience with Pulte from the Sales office, the loan team to the building management and construction. Everyone was professional, courteous, respectful and just a pleasure to work with. Things went smoother than I expected and my home is top tier. It’s all in the details, thoughtfully constructed and designed. It’s obvious the home is built with quality and care from the crown moulding and pictures in the hallway to all of the unit details. Everything feels spacious due to the 9’ ceiling to the master bath and massive walk in closet. ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great wxperience

  • Christine O.
  • Verified HomeBuyer
  • September 26, 2024
  • North Grafton, MA

Everyone from the mortgage people to the constructions workers are all very helpful and knowledgeable Easy experience which certainly keeps the stress level down when purchasing a new home. Would recommend to others. .

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Pulte employees are very professional Stacy, Dan, Jason, Rich, Brian, Jack, Stefan.

  • Donald C.
  • Verified HomeBuyer
  • September 13, 2024
  • North Grafton, MA

The buying experience from start to finish was good. Keeping us informed every phase of construction. Highly recommend Winslow Point.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great Experience

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2024
  • North Grafton, MA

This is second house purchase from Pulte. Love the construction , trust and response for any questions. All process went well smoothly.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Fantastic Experience with Pulte and Brian R.: A Happy Homeowner

  • Mausumi D.
  • Verified HomeBuyer
  • October 08, 2024
  • North Grafton, MA

I’ve been meaning to write a review about Brian R., who showed me my unit during the walkthrough. He did a fabulous job with a detailed pre-closing walkthrough. Brian was incredibly patient and helpful every step of the way, especially as we stopped to ask many questions and took our time inspecting everything. I truly appreciate everything he has done for us and on behalf of Pulte. We met again for the celebration walk, and it wasn’t just those days—since my first visit, I’ve exchanged several emails with him, asking numerous questions. He always responded promptly and meticulously, ...

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

It was good experience

  • Lokanath T.
  • Verified HomeBuyer
  • October 03, 2024
  • North Grafton, MA

The house was constructed well within the time limit, they kept me informing about the updates. The sales person were good in accommodating requests. The builder and all the team were good to work with.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Service requests after closing has been terrible

  • Sarit S.
  • Verified HomeBuyer
  • May 31, 2024
  • North Grafton, MA

Service requests after closing has been terrible. Lack of communication. Don't come on time or answer me. Warranty manager is great at Woodland Hill. Service manager ignores everything and does not show up.

Total Score 5


Quality 4

Trustworthiness 1

Value 5

Responsiveness 1

Aakil

  • Aakil K.
  • Verified HomeBuyer
  • November 03, 2024
  • North Grafton, MA

The beginning and end of the experience was great. I had a great time working with our initial sales agent and the build quality teams. My house is well made and everything was documented and covered properly, I felt like I knew my home before I walked in and closed and I feel happy with what I got out of the process. That said, there was considerable churn during the middle of the process. The mortgage team (who was also fantastic) didn’t have clear communication from the sales team on when the property would be ready and the initial timelines the sales team gave us were very off. I know ...

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Average to below average

  • Aseem G.
  • Verified HomeBuyer
  • March 06, 2024
  • North Grafton, MA

Multiple mistakes in what we requested and what was built. Lack of frequent proactive communication.

Total Score 3


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Not happy

  • Janet D.
  • Verified HomeBuyer
  • September 29, 2024
  • North Grafton, MA

Condo is nice. I am finding my service request are not being answered. I am very disappointed with this area of Pulte Homes.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Customer service =awful, builder=good

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2024
  • North Grafton, MA

There is no love for the customer from Pulte Homes. Currently, we do not have an oven that works. The elevator has been out of service 4 days-unsafe and certainly not fun when you are moving in and it is 95 degrees out. We closed two months ago! We shouldn't be paying HOA fees if services are not being administered. From day one, were told we don't negotiate, you get what you pay for. They offered us dated basics; short cabinets for tall ceilings so you pay more for everything: knobs, colors, lights, etc. Follow up from sales team was terrible. It was if they were interns with no ...

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Pathetic customer care and non-existing customer centricity

  • Naveed A.
  • Verified HomeBuyer
  • August 04, 2024
  • North Grafton, MA

Less than three weeks have passed since I moved into this property, and I already regret doing business with the Pulte Group. The grading work, which was supposed to facilitate drainage, could have been executed far more effectively. Simply lumping the soil at one end does not constitute proper grading. I am appalled by the level of customer service demonstrated by the Pulte Group. I have never encountered such poor customer care and I will ensure that none of my friends and social circle go through this frustrating and poor experience with Pulte that I am going through.

Pulte Homes responded:
Hi Naveed, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1