Pulte Homes Reviews in Worcester, MA

I can’t say enough positive things about my overall buying experience with Pulte from the Sales office, the loan team to the building management and construction. Everyone was professional, courteous, respectful and just a pleasure to work with. Things went smoother than I expected and my home is top tier. It’s all in the details, thoughtfully constructed and designed. It’s obvious the home is built with quality and care from the crown moulding and pictures in the hallway to all of the unit details. Everything feels spacious due to the 9’ ceiling to the master bath and massive walk in closet. I’m living in luxury at its finest on the top floor with a stunning view of the wooded pine trees. I feel like I’m in a floating treehouse. My home checks all of the boxes. I cannot imagine a more perfect home for me and I’m so thankful everyday for all of the amazing people that have helped me thru this process in ensuring my hopes and dreams into a new home is as wonderful as I had envision. Absolutely one of the best decisions I’ve made, no regrets living and buying here. ... More

Everyone from the mortgage people to the constructions workers are all very helpful and knowledgeable Easy experience which certainly keeps the stress level down when purchasing a new home. Would recommend to others. .

The buying experience from start to finish was good. Keeping us informed every phase of construction. Highly recommend Winslow Point.

This is second house purchase from Pulte. Love the construction , trust and response for any questions. All process went well smoothly.

I’ve been meaning to write a review about Brian R., who showed me my unit during the walkthrough. He did a fabulous job with a detailed pre-closing walkthrough. Brian was incredibly patient and helpful every step of the way, especially as we stopped to ask many questions and took our time inspecting everything. I truly appreciate everything he has done for us and on behalf of Pulte. We met again for the celebration walk, and it wasn’t just those days—since my first visit, I’ve exchanged several emails with him, asking numerous questions. He always responded promptly and meticulously, addressing all of my concerns. The issues we’ve logged have been addressed accordingly as well. I’ve had a great experience, and I’m a very happy customer. I would personally recommend Pulte to all my friends and family. ... More

The house was constructed well within the time limit, they kept me informing about the updates. The sales person were good in accommodating requests. The builder and all the team were good to work with.

Service requests after closing has been terrible. Lack of communication. Don't come on time or answer me. Warranty manager is great at Woodland Hill. Service manager ignores everything and does not show up.

The beginning and end of the experience was great. I had a great time working with our initial sales agent and the build quality teams. My house is well made and everything was documented and covered properly, I felt like I knew my home before I walked in and closed and I feel happy with what I got out of the process. That said, there was considerable churn during the middle of the process. The mortgage team (who was also fantastic) didn’t have clear communication from the sales team on when the property would be ready and the initial timelines the sales team gave us were very off. I know that this is part of any builder home process, but the sales agent we worked with changed several times and it wasn’t until several months had passed our initial ready date that things started to iron out and become clear. To reiterate, on the whole I am very satisfied with how this process was handled due to the end result - I got the home I wanted. It’s the details in between that sort of made it more stressful than it needed to be. ... More

Overall good experience but communication with sales person at Woodland Hills is really difficult at the time of closing and we have to follow up multiple times to get the proper response. When I had issue while removing some if the big stones..i have to go through higher management to resolve it..when I reached out to sales agent she just said it’s not possible to remove without any proper explanation. I feel like once you sign the contract..they don’t care much about it. They should look after their existing customers as well when we have issues to follow up.

Multiple mistakes in what we requested and what was built. Lack of frequent proactive communication.

Pulte built my home with an excellent workmanship, however, they charged too much for the upgrade as compared to market price, hence for me, it was not a good value for the price.

Condo is nice. I am finding my service request are not being answered. I am very disappointed with this area of Pulte Homes.

There is no love for the customer from Pulte Homes. Currently, we do not have an oven that works. The elevator has been out of service 4 days-unsafe and certainly not fun when you are moving in and it is 95 degrees out. We closed two months ago! We shouldn't be paying HOA fees if services are not being administered. From day one, were told we don't negotiate, you get what you pay for. They offered us dated basics; short cabinets for tall ceilings so you pay more for everything: knobs, colors, lights, etc. Follow up from sales team was terrible. It was if they were interns with no guidance. We need an oven to cook. We need easy access in and out of the condo. Pulte needs to train their employees. Builder was communicative and great to work with. ... More

Less than three weeks have passed since I moved into this property, and I already regret doing business with the Pulte Group. The grading work, which was supposed to facilitate drainage, could have been executed far more effectively. Simply lumping the soil at one end does not constitute proper grading. I am appalled by the level of customer service demonstrated by the Pulte Group. I have never encountered such poor customer care and I will ensure that none of my friends and social circle go through this frustrating and poor experience with Pulte that I am going through.