Pulte Homes Reviews in Ann Arbor, MI

Overall, we are happy with our experience of having a house built by Pulte. We are moved in completely and we love our new home. Thanks to our construction managers, Shaun, Derek and Andrew for their professionalism and willingness to take the time to answer our questions during the build process.

The personnel was very supportive in our endeaver.

We really like our new home. The only exception is the insufficiency of the insulation, both exterior & interior. Cold air from the outside & lack of privacy with interior walls. We think that insulation should have been more robust.

Some of the subcontractors could be more careful: 1. Contractor who installed the pedestals (the utility access boxes) needs to buy a level. They are all crooked. If the landscaper messed them up, they should fix them. 2. Contractor who installed the electric meter on the side of the house. Many are not level.

Pulte builds homes in a factory, but the fit and finish is done by local craftsmen. Some are very good, others are not as good. Fortunately, Pulte is very responsive to fix any issues, but the buyer must do the work of identifying and listing problems. An inspector is helpful to look for major faults, but things like painting errors require careful examination by the buyer. Do not blow that off!!

I am happy overall with my new home and the easy process. Justin and Khal were very responsive during and after the build.

Little changes that you want and are willing to pay for will not not be allowed and must be done after closing- example install a light you purchased- add shelving in closet- add water drops in basement- paint the inside of garage- add a deck. Probably industry wide but receptacles for lights and plugs seem cheap and could. use an upgrade. House delivered on time and with minor fix items that were readily corrected- Pulte employees were helpful and easy to work with - over a good experience and product - would recommend

The purchase process with Carolyn was great. Derek, the construction supervisor was amazing and kept us informed all through the build process. His responses to issues found by an independent inspector was great. The selection of upgrades went smoothly, though the choices were limited and the cost for what was selected was high, sometimes exceeding purchasing the items from retail. The air conditioner and air handler are not sized properly for the upgraded square footage, being sized for the base model of the home. The furnace is also not sized properly. We experienced excessive heat on the second floor and expect to be cold this winter. ... More

Very responsive in the local Michigan market to questions and problems.

Good experience. Just a few minor things that needed to be completed after we closed on the home.

This was our first time building a house and we did encounter a few hiccups along the way. The team worked hard to make sure we are as satisfied as possible. However, there were things, predefined by the builder, such as internal home finishes and layout of appliances etc, that no one could change. Kitchen cabinets, flooring and tile options are outdated and limited, in our opinion, and even you pay for upgrades you are not getting what you want. I understand they need to build fast and availability of materials is scarce but honestly, some of the finishes are from the early 2000s. In addition, Pulte has multiple communities with a variety of included and not included options such as fireplaces, turf, whole house humidifier, etc. It is hard even for the employees to keep track what is included in certain communities, let alone the buyer. It would be nice to get a list of what is included as standard while you are building so it would be easier to check your selected options. We are yet to find out how long everything lasts. May be I will update the review in few years. ... More

Derek was top notch in his knowledge level and responsiveness to questions/concerns/issues with individual contractors. He was the one to go to for honest information too. He was a problem solver and hardest worker with the organization by far!

Pulte is trustworthy and reliable.

It has been really smooth working with Pulte during the purchase. Everyone (sales, mortgage, title company, field manager...) we worked with was very good at answering our questions. Unfortunately our basement started leaking water several weeks after we moved in. Reported the problem to the warranty team 3 weeks ago, but still waiting for a response to schedule the repair.

Sales lady Marissa was very helpful and patience, she was our main contact with Pulte!!

Sale representative Jose is nice. Field Manager Shaun is very patient and supportive. However, the response from warranty group needs to be improved.

The construction team are good and responsible. Although the delay of some appliances, in all, they are good

Since the beginning of the process our sales consultant (Jose) was so helpful and understanding that we felt he was part of our family. During the building process the field manger (Derek) was so accommodating of our needs that made us feel emotional of the entire experience. I hope every buyer has similar experience to us. Totally worth it

The field managers were very helpful throughout the process. They gave us weekly updates of the build process with pictures. This was our first home build, and we would use Pulte again.

Pulte offered floor plan option we were looking for. A bedroom and full bathroom on the first floor was required for my elderly parents who can't climb stairs. First floor sunroom was a good addition. Another bedroom on the second floor was offered with an attached bathroom for my daughters. Second floor owners bedroom with attached master bath and walk-in closets was huge.

I am good in general with Pulte and there are a few things you need to keep in mind below. Check if a new home is thoroughly cleaned or not at closing. There were lots of painting debris and dusts on the window frames. It is really hard to remove them. Check if there are paint drops on carpet before closing. It looks like walls and ceilings are painted after installing carpet. Several paint drops that are not covered by warranty were found on a new carpet, which makes me dissatisfied with the home.

Overall a good experience and look forward to enjoying many years in our new home.

We love our home. Working through several final details/issues has been sucessfull so far, I never give 5 star ratings on anything as a rule, this is sure close ;) Built a house prior to this, which was a nightmare, what a difference, in a good way, this time.

Build fast

If you can't afford a custom home, then Pulte is not a bad option. The quality of the workmanship and materials is poor but no worse than other builders in the same price range (and superior to older construction). We found everyone we worked with to be generally trustworthy and responsive. Some people that we worked with were very customer-service oriented while others were not. Overall, we are happy with our home. It looks nice and is in a great location.