Pulte Homes Reviews in Ann Arbor, MI

Build fast

If you can't afford a custom home, then Pulte is not a bad option. The quality of the workmanship and materials is poor but no worse than other builders in the same price range (and superior to older construction). We found everyone we worked with to be generally trustworthy and responsive. Some people that we worked with were very customer-service oriented while others were not. Overall, we are happy with our home. It looks nice and is in a great location.

Good quality home though finishing touches need improvement. Sloppy paintwork, and grouting in places. For the size and location of the home, I consider the home good value though I wish the price included a few major ticket items (e.g. refrigerator, washer/dryer, finished garage walls).

Couple of things wrong do to miscommunication

Post office installed the mail towers and not have mail box in front of each house anymore. Pulte assigned the mailbox far away from my house even there are three mail towers by my house. When I choose the lot, the mailbox location was included under the decision. However, this becomes a problem, pulte construction team, home association, post office, all kicked me here and there. None of them plan to solve the problem. I believe HOA is responsible for this.

New buyers will make their own discoveries. Office people were superior, very helpful and field managers were helpful, but some construction and material was not not what I expected from a Pulte build.

Quality of construction is not that great. It looks like the team is in a hurry to get the project completed and move on to a new one. Response to issues is very slow and things promised to be taken care of have not been addressed.

Overall good experience. Not responsive to small issues. That part is disappointing.

Overall the experience was fine with few problems, most, though not all of them were addressed quickly.

I love the floor plan .

Not a bad experience. Two things we have learned from this experience. 1. Check all options during de building process. Make sure the selection and material a correct, you have to see them in person. We chose to upgrade a zero-VOC paint. The field manager told us the paint is what we choose during the building process, but on the closing day, we found out that it is not the case, they used a different paint with the same color. You have to see the material in person to be sure, do not trust what they say in the email. 2. Make sure all issues are fixed before closing. We were told they will fix exterior issues we found in the inspection after 1 week of closing. But no one showed up after 1 month and the response becomes extremely slow. So, just have them do everything before closing. ... More

The buying was ok, the arrangement of the washer and dryer was not resolved.very disappointed

I trust Davor to do his best and provide a high quality experience, and I have zero complaints about his aspect of the home buying experience. Naseem on the other hand was difficult to interact with, did not follow through, did not provide accurate information and was not appropriately responsive. I am not the only individual in our neighborhood that has this opinion, and I truly think that he needs to be better trained if he is to remain. I do not normally voice complaints, but working with him did not benefit my experience at all.

Pulte rushed to finish to close the house. Took shortcuts, not the most professional

Try and avoid moving in while construction is ongoing. Home incomplete at closing. Garage unfinished. No driveway. No yard.

Our Pulte sales lead was a breath of fresh air. Her business and new home acumen exceeded all expectations. Marissa followed up on all sales, design and new home questions. A very kind and professional approach. This was our 8th new home and ranked as one of the lowest in home construction. We bought multiple upgrades on just about all materials. The product was what we had hoped for, unfortunately the the finish installation was poor and second rate in some instances. Among the worst was paint, drywall and electrical. Too many items to list and comment on. Since our move in, we have had several warranty calls and follow up on multiple issues. Mike and his warranty team have done a great job following up with timely responses and service calls to address some of the issues. We love our home, floor plan and neighborhood. We love it here. So grateful and lucky we landed with an outstanding sales person. Just wish your fit and finish was up to the standards and quality stated in all your brochures and advertisements. Please feel free to follow up with me on details, recommendations, suggestions and ideas that could help with your customer expectations. ... More

Overall Pulte Homes is good. However, very hard to coordinate with thing did not go well.

We absolutely love our home and would do it all over again. However, Pulte really needs to work on their customer service and communication skills. Since getting in our home, it has taken months to resolve minor issues throughout the house that should’ve been taken care of right away. Representatives stopped responding to us and we had to hound them in order to get the work completed. When you speak with them in person they are very personable and helpful, but they often lack follow through.

Make sure the future homebuyers know up front that they will be responsible for the sprinkler system water and get it in writing . Also give the homeowners more time than an hour to inspect the outside/inside of property during celebration tour. Both myself/spouse and pulte manager missed a lot of flaws. Basically this tour was rushed. Even the closing day too!!

Great experience with the on-site sales rep. The construction team was great until we closed. The walk through provided very little information regarding maintenance and features of the home. Some items were not finished by closing and the follow through with those items has been disappointing. Warranty has been dismal. I submitted a request early to take care of a leak as well as a few other items. Thankfully, due to my own persistence, the leak was repaired. There is now holes in the drywall that needs to be repaired and I still have not heard from the warranty rep for my area. It’s been nearly two months since my initial request! I cannot politely express how frustrated I am with the warranty side of things. ... More

Nothing special to report. House is overpriced. Paid over 1/2 million for a 2 bedroom/2 bath home with 1900 +/- sq. ft. GLA.

Didn’t meet our standards

The wood used looks very cheap The quality of materials should have been better

The house looks great from the outside. As for the inside of the house, we labeled several areas that needed to be retouched during the final walkthrough and inspection phase, and they were improved mostly. However, we somehow managed to find more problems immediately after we moved in, which include sloppy paint jobs (marks, dent, dried out dripping lumps) on baseboard throughout the house, an open hole between one of the banisters and the bottom of the stairwell, missing parts of the stove leading to a wobbly stovetop, missing rubber bumps in almost all the kitchen cabinet, and cracks below the kitchen island. When we addressed these issues, some of them were fixed, some not. It is like buying a brand-new car with scratches and marks all over the place. It's not a pleasant feeling. Not to mention this house costs over ten times more than a brand new fancy car. ... More

There has been no movement on my punch list since closing despite numerous attempts by me.