Pulte Homes Reviews in Ann Arbor, MI
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What Ann Arbor Homeowners Have to Say About Pulte Homes.
Read all 163 verified reviews from homeowners that built a new home with Pulte Homes in the Ann Arbor area. Ann Arbor homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 4 out of 5 stars in Ann Arbor Area
163 Reviews in Ann Arbor Area
Pulte Homes in Ann Arbor Area
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Customer Reviews
It's ok. Nothing great.
- Bhaswar D.
- Verified HomeBuyer
- September 21, 2021
- Ann Arbor, MI
They completely messed up with the brick work. It would give zero out of five. New house lost its curb appeal. Feeling bad. Esthetic part has been compromised with used of discolored brick in the front potion. Water logging in the back yard in 10 mins rain. This is I am reporting after 2 months of closing. Not sure what else will come in future. Over all ok nothing great comparison to what I am paying.
Pulte Homes responded:
We are so sorry to hear the issues you are having with your home. We would love to escalate your issues to our lead department. . In order for us to do so, please email us at customersupport@pultegroup.com with a brief summary of your issues, address and contact information. Thank you^ AH
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Pulte Homes - The workmanship was poor.
- Amin D.
- Verified HomeBuyer
- May 23, 2021
- Ann Arbor, MI
The workmanship was poor. The painting is awful (Walls, doors, rails.. everything) - Half of the doors are misaligned - water leaking from the shower (what we did mention before moving-in but they didn't care) - The gutter broke just in a month and downspout missing The field manager promised to have the issues fixed but never did so! They cut corners as much as possible. I regret buying this house, wish I had shopped with a different builder. They show you the model house but the quality of what they build for you is poor. Very disappointed .....
Pulte Homes responded:
We are so sorry to hear that you are disappointed and regret purchasing your new home. We would like to address these concerns and make sure leadership is aware of this situation. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Disappointing
- Daniel M.
- Verified HomeBuyer
- September 03, 2020
- Saline, MI
Sales and mortgage service were great. Construction process follow up also at a high level. Unfortunately, the workmanship quality isn’t just there. Very poor care for final touches such as painting and cleaning. Their MO is to let you tell them during your final walk through what is not to your satisfaction and then they will fix. Very disappointing, I don’t recommend Pulte at all.
Pulte Homes responded:
We are so sorry to hear that you are disappointed in the quality of your new home. We would like to learn more so we can make leadership aware. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AS
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Very bad at responding
- Anonymous
- Verified HomeBuyer
- May 21, 2019
- Ann Arbor, MI
The field manager ignores our repair request, we are very upset about his attitude to customers.
Pulte Homes responded:
We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to help. Please email us at socialcare@pultegroup.com with your full address and details about your issue so we can assist. --Sarah
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Bad experience
- Huaguo C.
- Verified HomeBuyer
- July 12, 2024
- Ypsilanti, MI
Bad quality, greedy sales, and bad warranty team
Pulte Homes responded:
Hi Huaguo, we're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Over Promise and Under Deliver
- Anonymous
- Verified HomeBuyer
- March 09, 2022
- Saline, MI
The whole experience was infuriating from top to bottom. We were promised weekly communication about the construction of our home, and it was spotty at best. Our home was delayed not because of COVID supply chain issues but because of a report that they weren't able to get correct. We were forced to sign a document saying that we were satisfied with the quality of our house, but we have a ton of items that were just missed. They need to have someone who inspects each house to make sure it is up to quality standard of the price of the house.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
To many things to mention.
- Kevin D.
- Verified HomeBuyer
- May 12, 2021
- Saline, MI
So many thing wrong with the house that still need to be fixed. Original it was the cut line of the toilet drain that forced the ceiling wall and floors to be replaced twice. Front porch with foot prints in the cement. A driveway that won’t be done until summer and yard to follow after that. Broken dates as to fixing these issues. Poor communication as to resolving these issues
Pulte Homes responded:
We are so disappointed to hear that you have a list of unresolved concerns in your new home. We would like to learn more so we can work with you to resolve these items. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Water and gas leakage
- Anonymous
- Verified HomeBuyer
- February 14, 2020
- Ann Arbor, MI
Just moved in 2 months and half, already have 2 times of water problem. One-way valve under the ground of basement was glued together so that water from furnace exhaust system caused flooding. drainage pipe from laundry room were damaged during construction, caused flooding again. Gas valves for water heater were not tighten together, caused gas leakage at basement.
Pulte Homes responded:
We are so disappointed that you are experiencing these issues but we thank you for bringing it to our attention. We would like to learn more so we can assist and would greatly appreciate if you could email customersupport@pultegroup.com so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Farha
- Mohanad A.
- Verified HomeBuyer
- September 06, 2022
- Ann Arbor, MI
I do have cowboy issues are been there forever nobody coming to check on and I already talked to Kahrba People about it
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Homes - Not a fan.
- Ryan D.
- Verified HomeBuyer
- November 23, 2021
- Saline, MI
Not a fan. Many corners cut. Not responsive, promises made and no follow up.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Mike
- Anonymous
- Verified HomeBuyer
- July 11, 2022
- Ann Arbor, MI
Pulte promises quality, but does NOT deliver!!!
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The continuous not stop issues and the lack off communication until I have to be an absolute jerk about issues with our new home due to the lack of professionalism
- Derek J.
- Verified HomeBuyer
- June 02, 2022
- Ypsilanti, MI
If I had time machine I would tell myself not to purchase this home
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com with a brief description of your concerns and address
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very frustrated with the purchase
- Udayabhanu U.
- Verified HomeBuyer
- October 22, 2019
- Ann Arbor, MI
Right until the contract is signed everything worked great but after that things fell apart. Major issues were never communicated like garage size was totally wrong where car won't fit and was not even communicated by builder. After we moved there were issues and when warranty is contacted there is either no response or they say it is not covered under warranty. Very frustrated with this purchase and will never recommend Pulte.
Pulte Homes responded:
This is very disappointing to hear and we are incredibly sorry that you have had a negative experience thus far. We would like to look into your situation and would appreciate if you could email socialcare@pultegroup.com so we can do so. Thank you for taking the time to share your experience. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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