Pulte Homes Reviews in Detroit, MI

Nice location with an added architectural design gives a great value for your money. The representative at the site made me feel at ease and he did his best to get all questions answered.As a matter of fact every representative at all levels were extremely helpful. Pulte distinguishes itself with the family members that works for them. A great team work.

excellent location and community; easy home buying process

The house is nice. Material and workmanship lacking a little. They are extremely responsive to issues.

Less than a month after purchased our home, we ran into a low voltage electrical problem which caused malfunctioning of our built in oven and A/C. It caused us great inconvenience and worries. Kirk responded to our issues accordingly and helped to fix it.

My husband and I are beyond thrilled to be living in our new home. Unfortunately the world changed due to Covid-19 and that put everyone in a grey area full of unknown circumstances. The main focus was everyone staying safe and healthy (as well as it should be). However once in our home there were unforeseen issues that could not be addressed due to the quarantine. The construction team were prompt with their responses on what they could do but it wasn’t much they could. Construction has since resumed and we were excited to get our final construction items “wrapped up” only to receive a letter explaining that we wouldn’t get our lawn, sidewalks or driveway completed no later than the end of July 2020. We understand that there is so much that goes on that we are never aware of but this is by far the most frustrating. We have daughters who can’t play with friends and are still quarantined but can’t play on the lawn outside and are growing tired of staying in. Again I’m sure this was not an easy choice for Pulte but rather a series of tough calls to make. I do hope everyone and their families are safe and healthy. My husband and I also want to mention that the design process was a bit difficult and we feel that a visual representation would help out significantly. It felt as we were relying on the interior designers knowledge as opposed to actually seeing a depiction of OUR design choices. The designer was great, patient and calm and we enjoyed her expertise but we feel it would’ve saved time for both parties and helped us figure out where to splurge and what to “cut corners on”. Thanks again for listening to our feedback and take care. ... More

in general I'm satisfied with my new home

I have a suggestion for pulte when working w seniors. I think they could give more support to senior house buyers that are not as experienced as young ones on the internet. This issue came up for me and my husband often during the mortgage phase of this experience.

Very quick builder and delivers home as promised

Pulte makes the home building process easy. The timeline mapped out in the beginning really helped us understand how the process would go.

In general the home buying experience went well.

Great home overall and the process was easy.

Antoine was superb in responding all out queries. The only cons with the process was the walk around in the house during the handover. Nevertheless, the total experience with pulte was great.

Good overall experience. The sales representative and the building project manager were very responsive and informative throughout the process

The initial process of buying and the beginning of the construction process was great. My salesperson was fantastic during the process. He was quick to address my questions and concerns and never made me feel like I was bothering him. He was definitely a pleasure to work with. Once the construction process was coming to an end, the two-way communication with the construction manager wasn’t as great. I was told that he’s very busy which I understand. However, perhaps having two people for the job would be better so that the buyer can get their questions answered and things followed up on in a timely manner. Now that I’m all closed, there’s still a couple of lingering things I wanted addressed but I’m over chasing it down and will have to have someone else come finish it up. All in all, I had a good (not great) experience with the process with Pulte and I’m enjoying my new home. ... More

Love our home. Biggest complaint is the standard finishes we kept and didn't upgrade, Wish the standard paint was better quality. Can't touch the walls without marking them up.

overall experience is good and nice support for fixing things for the house

Overall I'll give you an honest review... We moved in mid March had several delays because of Windows... Said it was on back order by if you read through the emails/between the lines it was not the window company it was something else... Once moved in we noticed the following which was/is under the Pulte Warranty 1) Master Bath Shower Grout piece came out/off. Contacted our manager of our property/community scheduled for onsite repair. Guy came out didn't pay attention to the color and put the wrong color grout in... Made another call came out 1-2 weeks later removed the wrong grout color and placed it with the correct kind. 2) Back door frame was cracked - Contacted Property Manager scheduled a guy to come out. The guy arrived did not fill the crack but just put paint over it and didn't fix the full issue. Requested to have a totally different person come out put it on the schedule and there was a no show... Issue still not fixed. 3) Piece of siding fell off and blew away - Contacted Property Manager schedule a guy to come out.. This is still awaiting the day to be fixed no update on if this was fully fixed or not. 4) Cement for Driveway/Porch is UGLY - Contacted Property manager, stated that he will come out and take a look at it and see what is wrong. (What is wrong is I wouldn't walk across it unless your wearing shoes. The cement is very rough to the touch it's not brushed/smooth the overall appearance is just UGLY....) There's flaws like every new home, but I'd like to see the following with Pulte... Follow-up with the customer to make sure the issue is corrected, I shouldn't have to call/email/text to tell someone that there was a no show or incorrect grout or doing a horrible job... The house is very nice looking overall is it worth what we paid for.... That is left to be determined for the years to come, I cannot say yes or no because it's BRAND new. ... More

Pulte's responses are really superb! Very prompt and attentive! And people are very kind!

Overall buying experience was satisfactory

Pulte helped us closing our new home on time. Pulte has to keep inspection report before even they schedule meeting with customers. Overall quality is good so far. Customer has to get blue prints of all the Structure, plumbing and electrical plans.if any repair comes it will be very useful to the customer in case of any repair after warranty period is over. for New customers: be prepared before going into design center with options that you want opt for. Pulte mortgage needs to offer competitive quotes to the customer.

Need to make sure you are looking as the construction gets done. Some major framing issues with our condo.. Things are being corrected but I was a little surprised at how the place was not finished or cleaned properly when we closed.

Can't say enough about Brian and the front office. Open door policy. For the most part my house is my dream house! Neighbors are are welcoming and friendly. A few problems but I have confidence it will be resolved.

Completion was not what I was looking for in some areas. Was told to many times about warranty after issues addressed before closing. Would suggest not to close until your house has been inspected by your own source because it’s cost me. Cleaning was not up to par at all.

We were ecstatic to close and move into our new home! The salesperson Dave I. was amazing. Everything seemed good, until we noticed a crack in one of the living room windows, then sockets in the basement weren’t working within the first 2 weeks. Warranty came out to review the issues, and will get back to us soon. The most disappointing event that has occurred, is the furnace/humidifier is already leaking, and a hot water pipe from the dishwasher has caused water to leak onto our treadmills in the basement. This is less than 2 months after closing. Building materials are nice, but based on our experience so far, attention to detail in workmanship has clearly been sacrificed for the sake of speed. ... More

The buying experience was good, but there wasn't any introduction to my home