Pulte Homes Reviews in Detroit, MI

Professionally executed build process. Good team.

This builder has nice designs and floor plans.

Loved working with Adam our Sales Rep. Never had an issue contacting him. Getting issues fixed very slow. If this team operated like your sales team no one could beat the Pulte.

The timing of the home building was great

Overall very happy however some options were not made clear what the impact would be on the final design and once the purchase agreement is signed the level of customer service declines. Make sure to do all your negotiations prior to signing.

The quality of the work is not as expected. There are numerous issues, including uneven drywalls with visible hiccups. Additionally, the painting has not been done properly; touching the walls reveals marks.

I’ve had a few issues with quality of materials and craftsmanship. Bathroom door hinge screws all stripped out. S so the door fell off. Two interior door handles fell off. Had issues with water sensor triggering. So A/C wouldn’t work. I’m sure there are more issues to come. Also, warranty work is only done 9am-5pm. Guess when I work??? So they won’t come to fix things when I’m home.

There high level packages did not make sense .. they were not very accommodating over modifications.. we liked few things in one package and few from other also to select there are no more houses for all models neither have color schemes which we can see and realize how it will look like.. Within first week the kitchen grout came off when I told the construction manager during one week review he suggested to raise a service request Grout issue is happening with almost everyone I. Know

Expected better workmanship from Pulte.

I believe the level of responsiveness to issues should be improved.

The quality of the home built out was to put it mildly some of the worst workmanship I have ever seen. Very disappointing to have spent so much money for the final product. Started a punch list for items to be remediated in the future.

Jennifer was great. Quality? One example, there is a hole in the wall beside a switch plate. I could go on.

they are ok if you don't know much about building homes

The overall experience of building our home was exciting and good. However the amount of issues we’ve had to deal with during our walk through before closing and trying to get the issues fixed with in the house after closing has been challenging. We have several dry wall issues, had carpet issues, a cracked window (I haven’t gotten an answer about if that’s going to be repaired), stair railings etc. I’ve been in my house for around five weeks. I’ve been working on trying to get these issues addressed since our closing date.

Communication about home was lacking at times throughout the process. Numerous issues, mostly minor, but still issues with workmanship. Poorly painted walls, caulking, drywall. Seems rushed and lacking attention to detail

Our home buying closing was remote from the State of Washington. The actual closing went smoothly. The issues we have addressed have not been responded to our satisfaction. We have gutters that totally leak and overflow when it rains. The toilet in our master bedroom does not operate properly. Molding in the master bedroom shower is missing. The garage door is not properly installed and constantly rattles from the wind. There is tape on the patio door that needs to be removed. There was a workman sent to address our fireplace hearth to which we could not find the issue that he was to address. I need someone to address these issues and they do not seem to be a priority to the inspector. They all we addressed except for the garage door with Sarah the construction manager. ... More

Had a good reputuation of Pulte Homes at the time of signing up the new house. After seeing the type of construction they're doing I can't recommand Pulte to any. There are hiring cheap labor and quality of work is not professional

They don’t care customers after closing. Make sure to get things done before sale.

They rushed to close and we are finding serious wiring issues

The sales is great. The salesman is willing to help all the time and all the ways. If there are ten stars, I will give ten. The contract didn’t update correctly after the interior design. Some items’ name are different between contract and design brochure. It caused the wrong items are installed and can’t be changed. Lessons to learn here, please sure all the items on the contract are same as what you want. If you find differences from the brochure, just ask. Some construction issues weren’t solved until moved in. Complained many times about the remaining roof issue. But the bad quality roof still can be observed until today. Sounds like once the house is closed, you paid, this is it. Their job is done. They don’t care about you anymore. Lessons learned here: never close the house and move in unless they fix all the issues. ... More

Follow up is slow. During our walk through almost 1/2 the windows came off the track. Waited four weeks to have a dedicated GFI for the refrigerator install. Still waiting on pantry door to be replaced and cabinet door to be replaced.

Many tasks not completed on time. Many things not known when making selections.

Very difficult to get responses once the sale is closed. They don't call back!

Responsiveness to issues is so poor. Quality of homes is poor and customer service is horrible.

The house is really good and no issues with the quality