Pulte Homes Reviews in Detroit, MI

The cleanliness upon closing was terrible. Workmanship on certain things is low in quality. For example, paint, trim boards look like they have been chewed on, paint dripped on grout, stains on tile that I can’t get off, entry door in garage has many dings in the metal, cement from filling beam pockets fell all over floor. Took hours to chisel it off floor. I’m sorry but that’s not quality workmanship for what we paid for the house.

The workmanship on the condo that I purchased really are disappointing. Especially details in painting, the line between two tones, some basic standard and guideline of clear and clean cutline between areas, with tape for instance, were not followed. Every time I look at the those mess area and lines, I couldn't help believing that if an ammeter like me could do a better job.

Site construction team was excellent. We were rushed to closing while many issues kept popping up. Design and construction of the house seems well done, however some building materials were questionable.

Elaine is a great salesperson. Tim is a great Customer Care Manager that coordinated fixing numerous issues after closing.

Quality of workmanship is a concern

This is my first house and I do like it overall. However, there are some annoying issues. The electricity of the jacuzzi somehow isn't done at all at closing. I found it out days later that the bathtub isn't working and the plumber came finding out that there's no electric outlet and the plug is just left dangling. And as the house closed the builder's no longer responsible for it and the warranty is taking forever. (House is closed 2 months before and it's still not resolved till now). The dishwasher is also not correctly connected with the sink, while this is resolved fairly quickly by the manufacturer. Not sure how these issues occurred. Perhaps the inspection didn't go through the appliance in detail. These issues are a bit annoying and disappointing, but other than them the house is quite nice. ... More

There's no lock provided for master bathroom by design! That is unbelievable and never heard of with any good builders. In spite of asking about this with Pulte the answer has been only 'NO' which doesn't sound good.

There are several issues found a month after move in. a. The head/air doesnt blow to the two bedrooms farther away from the Furnace. Did Pulte test air flow out of the vents. I am confident anemometer was never used. Now running through Pulte hoops to get someone to look. Understand all my neighbours are having similar issues. b. The water pressure in shower and several taps is not adequate. Pulte sent a plumber, who cleaned up something here and there. They dont measure preassue or flow. c. The landing area hardwood is shoddy, looks like a novice did the Hardwood. d. Pulte Warranty is run by robots, cannot speak to a person. They have a basic questionnaire, and endless robotic options. Several other issues. No human to talk to . ... More

Be watchful that items selected at design phase translate to a change order. If it’s not put on the change order it is not installed!! I trusted the process (between design and sales) as never built a house before and found that under cabinet lighting was selected in design but sales never put on change order so not installed. Shampoo niche in baths are not feasible (I asked) due to skill set of tile setters! For the cost of the home I would have thought that a niche and a soap dish would be standard. Nope! It’s these little touches that really mar the new home experience. The water leak, chipped granite and crooked cabinet pulls and covered smoke detectors didn’t help either. ... More

Pulte construction manager Nick Was helpful in closing.

Although we are very happy with the house and floor plan, however, during the building process we feel the contractors did not pay attention to detail, and many jobs were completed in a sloppy manner. As a result, we needed to do a lot of clean-up upon moving in, which we didn't expect with a brand new home.

Pulte Sales persons won’t allow any customization like adding window or removing unwanted features. Frankly I had a very high expectation from pulte in quality and craftsmanship. But I am disappointed with craftsmanship as I saw various abnormalities in finishing process. Literally u need to check everything for your house. I don’t know if pulte has a quality team to verify after finishing. Why a customer need to go wall by wall, room by room to check abnormality. We are paying premium price. They don’t even cleaned the heating vents and not pressure washed my house after construction and doors has uneven gaps at the bottom. need to ask everything for them to do their job. ... More

The process of obtaining a mortgage was tedious. There was a lot of back and forth . Even asked for a US currency income whenever my husband was recurving a Canadian currency pension. All they have to do was convert it to US but instead called us several times that it has to be in US. After our closing time and we were supposed to move in, our moving truck has to park outside the house because there was something else they have to fix before it will sign off that whatever they fix is ok. We have pay extra time because of the wait. We had 2 moving trucks waiting to unload our stuff. Constructions workers cars/ trucks remained parked in front when the moving trucks are trying to park. They should clear the area when someone is moving ..We weren’t aware too prior to purchase that we will paying for our garbage service separately. We thought it was included in our HOA fee.. ... More

We have not moved in yet, The basement id still leaking. Sent pictures of water in the basement. The garbage system has not been fixed There are still scratches on the cabinets. Nolan tries gis best

Construction Mangers are the stars of the company and are great to work with. The sales staff were unresponsive and did not provide accurate information. Very frustrating at times.

Pros: Pulte has great floor plans, elevations and options, good site locations, good community planning and generally well maintained communities Cons: Shoddy workmanship in a few areas (needs to focus more on the quality and not just speed), possibly a COVID driven issue but some of the standard options they have provided before along with their higher-priced options aren't standard anymore (as a second time Pulte homebuyers, our last home we've built came with some standard options that weren't standard in our new home), responding to new build issues through their claims portal is very slow, our experience with the sales during our home construction was very bad and she didn't get her work orders properly organized neither with us nor with the builders and there was confusion with options and the sales price changed twice because she couldn't keep track of the options. Overall it is a good experience but there is potential for improvement in some aspects.. ... More

We really wish that we had more time between our celebration walk and final walk through. Only 50% of the items printed out were fixed or addressed. The very final step of the closing was scheduled for November 30. Our appointment was at 11 and we did not close until 5:30 in the evening. There were over 35 closing scheduled for that day alone. Other buyers were also there on the 30th because they couldn’t close on the 29th. Not sure if a Pulte was trying to close by the end of the month figures. But many people were very frustrated. May want to stagger them out more thru out the month.

Pulte makes high quality homes. Be diligent in asking about all options for your home including upgrades. We missed out on a few options due to our sales associate being fired in the middle of our purchase. There are a few things we didn’t know and were misinformed about. Pulte worked to correct some of the issues. They were responsive up until signing on the dotted line. Once you sign and purchase the home you become low priority and the communication is delayed and at times unresponsive to the issues that arise. We are still waiting on our floors to be replaced after our first floor and basement flooded one week into moving in. ... More

It was frustrating and disheartening to watch, after we had moved in, several homes in the neighborhood be completed, with driveways installed, while we waited. It is apparent to us that Pulte only cared about getting us Closed; after that we were put to the back of line.

I found the quality of work just so so. Would rate as an average home builder. Had problems from the start and throughout the build. Nice looking home, but you will pay, just like any other new home build for the upgrades, which will probably be a lot. A lot of problems along the way were addressed right away, others not so fast. You need to be very vigil throughout the whole process.

People were always very reponsive to me. No complains. However regarding quailty of material is perceived after a little more than a month in the house. The whole second floor squeaks, in some areas very loud where we avoid to walk when little kids are sleeping. Carpet instalation is very poor, there are places where it is already pealing off and also there are many places with carpet nail not properly installed that hurts when we walk over. Hardwood Floors have gaps in some areas which are not supposed to have as we can see in the rest of the house. I believe the one year review will take many days to solve all the issues. ... More

They try to finish the work as fast as they can and close the house. After framing is completed, they give all of the remaining work to contracting companies. And they finsih their work with poor quality and the finishing look of the work do not look good and fine. The problem is they either donot have control over the contractors or they are lazy to properly coordinate with them. In the end, the construction team overshadows the issues and try to convince you that the item/product/structure itself look like this and there is no scope for improvement.

Communcation throughout the process poor. Issues with workmanship quality. HOA poorly run and slow.

As the title suggests, the entire process has been what I would consider middle of the road. It started out great with the sales team. The did an excellent job explaining things and making suggestions. The design team was also very good. I started having problems with the Pulte finance team. They will offer you money towards closing, this is the only reason to use them. I did not find their rate competitive, they gave bad advice, and were not particularly responsive at times. Once construction started, the construction manager started out fine. They give timely updates, and things moved along relatively quickly. However, I feel they rushed me in to the place at the end of December to get it off their books. They had trouble getting the inspection done (they blamed the city, but I am not sure now about that), they forgot to insulate my attic and had to do it after I moved in, put in the wrong hardware that I did not order, installed the wrong boot bench and rushed things like the ceiling paint and cabinets. They did quickly correct most of the mistakes before I moved in, but after closing I had issues with the construction manager. He sent mixed signals about how I should go about getting problems fixed. He told me not to submit a bunch of service requests, but when I would ask him to fix things he acted like it wasn't his responsibility, and even downright initially refused to correct some things. As far as build quality goes, I would say it is just slightly above average. The siding seems to be of low quality and is pretty loud in wind and rain (talked to other residents and they have the same problem). There was a vent flap for the stove that would flap in the wind all day (this is the aforementioned problem they initially refused to fix). The flooring has developed some squeaks, not sure the padding is adequate. The ceiling paint has streaks all over it. They have promised things like the squeaks and paint will be addressed at the 11 month mark. The basement floor is cracking all over the place, but they tell me this is "normal". They do not paint the garage drywall, which I find strange. I would just make sure you do not let them rush you in the house, and make sure you thoroughly inspect the place and make sure everything is 100% fixed before you move in because they become difficult to work with after closing. ... More

overall, i had a good experience but not great.