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Pulte Homes Reviews in Detroit, MI

What Detroit Homeowners Have to Say About Pulte Homes.

Read all 596 verified reviews from homeowners that built a new home with Pulte Homes in the Detroit area. Detroit homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Detroit Area

596 Reviews in Detroit Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.8

Responsiveness 3.8

Pulte Homes in Detroit Area

View Homes

Customer Reviews

Bad quality , unfinished issues

  • Robert S.
  • Verified HomeBuyer
  • January 13, 2022
  • Novi, MI

i have a list if issues has not completed and I am still waiting to be completed , and I have reported a couple of bad quality materials

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Great Design

  • Mary S.
  • Verified HomeBuyer
  • January 12, 2022
  • Lake Orion, MI

Love design and features. A bit frustrating that paint is all over the light fixtures etc.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Liked the communication each week and updates via email

  • Darlene M.
  • Verified HomeBuyer
  • January 12, 2022
  • Canton, MI

We really wish that we had more time between our celebration walk and final walk through. Only 50% of the items printed out were fixed or addressed. The very final step of the closing was scheduled for November 30. Our appointment was at 11 and we did not close until 5:30 in the evening. There were over 35 closing scheduled for that day alone. Other buyers were also there on the 30th because they couldn’t close on the 29th. Not sure if a Pulte was trying to close by the end of the month figures. But many people were very frustrated. May want to stagger them out more thru out the month.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Too many issues

  • Timothy H.
  • Verified HomeBuyer
  • January 12, 2022
  • Clinton Township, MI

Unfortunately this builder isn’t much different than many of the others where you have to perform their inspections for them. Too many issues get missed and the end consumer gets stuck having to deal with them, all so that they can make their monthly quotas.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - Closing date was postponed again and again.

  • Xianghu J.
  • Verified HomeBuyer
  • January 12, 2022
  • Novi, MI

Closing date was postponed again and again. Feels like that the closing documents was not prepared when setting up a closing date.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

Pulte Homes - Fast response in the quality issue report

  • Yu-Hao K.
  • Verified HomeBuyer
  • January 12, 2022
  • Novi, MI

Fast response in the quality issue report

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Security issues front porch.

  • Dennis K.
  • Verified HomeBuyer
  • January 12, 2022
  • Clinton Township, MI

Security issues front porch..no sensors on garage lights outside..no follow up after completion..i.e. outside cleanliness of brick appearance..not working with home owner on what they want..i.e. wanted subfloor laid down underneath hard wood flooring..was not an option even tho we told them we would pay for the subfloor..now subfloor shakes when u walk on it..if I am in the bedroom I can feel the floor shaking if someone is walking in the great room..I feel if someone wants an option and r willing to pay for it why wouldn't it be considered..

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Pulte always had a good reputation. There were some supply chain issues.

  • John H.
  • Verified HomeBuyer
  • January 12, 2022
  • Clinton Township, MI

The walk thru was scheduled too close to the closing. We felt rushed and did not have a great deal of time to adequately look at the condo and any issues that should have been addressed. Not sure why it was scheduled the way that it was.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - Pulte need to put more attention in the details, this are not

  • Miguel Z.
  • Verified HomeBuyer
  • January 12, 2022
  • Lake Orion, MI

Pulte need to put more attention in the details, this are not cheap home they need to have luxury finishes

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Our first Pulte Home

  • Michael W.
  • Verified HomeBuyer
  • January 12, 2022
  • Canton, MI

We have a beautiful home built in a well designed neighborhood. Pulte’s experience designing and building beautiful neighborhoods and houses shows in this project. Pulte did a good job overcoming supply chain issues throughout the project. The house design is spectacular, the construction appears to be solid. One disappointment is the interior paint finish. This is a luxury level home and nearly every room has poorly done paint. Runs, drips, and void areas. All of these spots were even ‘blue taped’ but somehow were not corrected prior to the closing. In the scheme of things interior paint is ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Pulte builds a quality home.

  • Kristie S.
  • Verified HomeBuyer
  • January 12, 2022
  • Clinton Township, MI

Pulte builds a quality home. Things were tough due to supply chain issues, but they stick with it and got the job done.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Overall we had a great experience.

  • Jason R.
  • Verified HomeBuyer
  • January 12, 2022
  • Lake Orion, MI

Overall we had a great experience. Some of the work done was not to the standard I expected, but overall we are happy.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

No comment

  • Mukesh P.
  • Verified HomeBuyer
  • December 26, 2021
  • Sterling Heights, MI

Very satisfied for closing time no any problem with us. Thanks.

Pulte Homes responded:
Thank you for taking the time to leave a review. If there is ever anything we can assist with, please feel free to email customersupport@pultegroup.com and we would be happy to help. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - On each stage it was bad experience with Pulte starting from

  • Kamleshwar D.
  • Verified HomeBuyer
  • December 21, 2021
  • Canton, MI

On each stage it was bad experience with Pulte starting from Sales Team, Pulte Design Center and Construction quality and standard. Worst part is big brand Pulte can construct Sleight walls.

Pulte Homes responded:
We are so sorry to hear that you had a negative experience from start to finish of your new home build. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 1

Repair for multiple matters.

  • Aekyong B.
  • Verified HomeBuyer
  • December 08, 2021
  • Novi, MI

I requested more than month ago for repair for chipped door and many other things needed to be fixed. Why your company hasn't done anything? Please respond with your answers.

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - Many issues with the quality.

  • Michael H.
  • Verified HomeBuyer
  • December 07, 2021
  • Novi, MI

Many issues with the quality. Requested help for repairs numerous times, only to be ignored.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

The sales manager and field manager were very helpful and supportive all through the process

  • Jeyaprakash J.
  • Verified HomeBuyer
  • December 04, 2021
  • Novi, MI

I enjoyed the complete development of home in Woodbridge. The sales manager (Khal) whom I worked was very helpful and guided me to choose the best options for the home and I must appreciate that he is reachable to answer all my questions through the 8 months of development. Since we were the first-time homeowner, we had lot of basic questions and our Field manager (Aaron) was transparent in explaining and he clarified each of them with no hesitance. His supervision made the home to fulfill our expectation and I would say beyond our expectation. Overall, the whole journey with Pulte was a ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I'm very happy with my new home

  • Spencer D.
  • Verified HomeBuyer
  • December 02, 2021
  • Lake Orion, MI

I'm very happy with my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I was told move-in-date would be either July,August or September.

  • Sandra V.
  • Verified HomeBuyer
  • November 30, 2021
  • Canton, MI

I was told move-in-date would be either July,August or September. My closing date wad October 19-disappointing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Dominic Gilbert was great. Great follow up and attention to details. Kevin the lead Sales Executive was great as well. Everyone else I dealt with was below par especially the team around the loan. If I had to do it again I wouldn't go thru Pulte. .

  • Michael M.
  • Verified HomeBuyer
  • November 30, 2021
  • Rochester, MI

Location is great. Ask a lot of questions. No one person at Pulte will have the answers. I got burnt on my new refrig appliance, Samsung, kept blowing the fuse. Someone was to suppose to tell me about this before I moved in that Samsung and Pulte don't go together.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

They dont care customer, it is a good lesson that never buy condo or house via pulte

  • jaewon c.
  • Verified HomeBuyer
  • November 23, 2021
  • Novi, MI

You guys just rush to sell and closing date Thanks for ms to learn good lesseon Dont buy anything from pulte It is dirty and dont care after closing Thanks It is my first and my last pulte related owns

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Jennifer was great.

  • Martha K.
  • Verified HomeBuyer
  • November 23, 2021
  • Novi, MI

Jennifer was great. Quality? One example, there is a hole in the wall beside a switch plate. I could go on.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Pulte Homes - We had a very smooth process from beginning to the end.

  • Michelle C.
  • Verified HomeBuyer
  • November 23, 2021
  • Canton, MI

We had a very smooth process from beginning to the end. Kelly was our sales person and was very patient and assisted us along the way to the end. Mike was our project manager and he kept us informed every stood the way. To see our home built from ground is something we will always treasure. Our home was finished and beautiful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - I was expecting luxury house as they advertised or at least similar

  • Wasel S.
  • Verified HomeBuyer
  • November 23, 2021
  • Canton, MI

I was expecting luxury house as they advertised or at least similar to the model that they showed us the final finishing product is so bad - the design and features are great!

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 3

Excellent construction manager Mike and Samer

  • Ghanshyam P.
  • Verified HomeBuyer
  • November 05, 2021
  • Canton, MI

From start to end have positive experience from Pulte staff. Team listen and advice us time to time make proper decision.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5