Pulte Homes Reviews in Detroit, MI

Overall rated 3 out of 5 due to the process or mentoring and the lack of quality in finishing touches. Through the whole process I felt rushed and was asked for information that I did not understand what it would be used for. There is a lot of information to go through and sign that i wish someone could have walked me through and educated me. rather than jsut asking me to sign. Most, if not all, documents are protecting the builder and not you as the buyer so it is critical for you to understand the risk or what you are sigining and agreeing to. Design of the home was great however when it came to the details they are poor. Paint and mud touch ups needed, paint bleeding on walls, trim and doors, faucet handles loose, globs of grout on shower floor, carpet nails come through where you can feel, cabinet drawers not fastened down. These are just a list of a few items but there were more found a few weeks after closing. ... More

It’s been just over a month that I closed my first home, and I have seen a few issues with overall build quality. Even though Pulte uses good materials, overall workmanship can be only given 3 stars. I raised my hand on a few issues, and the site manager responded that they are working on it; however no response or actions were shared with me after that correspondence. This is not the service I am expecting for the price paid. I understand that a home is built by a human and there will be some errors, however I expect quick response to issues for the premium home price paid from my hard earned dollars. ... More

On time build as promised. Quality of build not as expected. Options cost a lot. Forced to go with Pulte lender as other options don’t work. Responsive to the issues that are brought to attention.

Well based on my experience do not close on your house until you have everything that you are expected. I was the first one in this neighborhood and am still waiting for my driveway to be poured in the meantime there has been over a dozen of homes that closed after me that have both their driveway poured and some of their landscaping. Had I known I would have held off on closing.

Everything in our home was done really cheaply cabinets installation ,kitchen island !! (0,5 inch gaps on both sides terrible job! .For the price of the the development craftsmanship is terrible , walls are crooked;anything in the condo was done cheaply and without the second thought (design and placement of electrical outlets are terrible!!) Steps are not wood but some kind of wood chips mix ?) and not really safe -they are moving under foot( they are not aligned ( basement and garage)and really menace to safety! Windows are not working properly.Construction manager is trying his best to help! he is real professional (but It's little too late to fix that project)View is great for sure! ... More

Security issues front porch..no sensors on garage lights outside..no follow up after completion..i.e. outside cleanliness of brick appearance..not working with home owner on what they want..i.e. wanted subfloor laid down underneath hard wood flooring..was not an option even tho we told them we would pay for the subfloor..now subfloor shakes when u walk on it..if I am in the bedroom I can feel the floor shaking if someone is walking in the great room..I feel if someone wants an option and r willing to pay for it why wouldn't it be considered..

Location is great. Ask a lot of questions. No one person at Pulte will have the answers. I got burnt on my new refrig appliance, Samsung, kept blowing the fuse. Someone was to suppose to tell me about this before I moved in that Samsung and Pulte don't go together.

unresolved issues still pending and we also found a dead bird In the furnace. The dead bird caused furnace leaking issues in the basement for 2 weeks.

We heard Pulte is a big company and we thought the process of the house construction will be customizable so that we can choose what we need, but the process we went through is different. Pulte has very strict rules in terms of alterations we can perform.m, that made us difficult to build the home we dreamed. Pulte has very strict rules in selecting the structural options, once we selected in the starting that we can’t change after couple of weeks. Overall, Pulte has to change according to the buyers taste.

Requirements from builder were met however, do not expect anything over and above what I ws absolutely necessary for builder to pass inspections. Less than expected finishing work. For example, the on the front porch were covered in cement although we were told they were already "cleaned up." Not a great welcome present to walk into. Outside trim paint was missing or "thin" in many areas. Ceiling vent in the guest bathroom was askew. The list goes on. Nothing horrendous but very disappointing considering these are not cheap homes. We are not big complainers or trouble makers but we had originally had been very excited to move here after leaving a long-time beloved home. The landscaping wasn't done when we moved in and we were OK with that but there was a brick in the driveway that we had to move when we pulled up and then trash was everywhere in the yard. Again, we understood that would be taken care of when the landscapers came (and they did a great job, by the way) but very disappointing to see. We did a "final walk through" the day we closed and the home hadn't been cleaned yet (they were doing it that morning and we closed in the pm). We thought it would look great; even the porch had dirt all over it. We were just disappointed. ... More

It's obvious that Pulte rushed to complete with cracks appearing in less than a month in the basement in areas that are not engineered to crack. The magnitude of building building waste left on the garden is definitely a disappointment. Not providing a real solution for gutter drainage means that water washes top soil away, so adding in solutions to complete such a basic function as exterior water drainage to the nearby storm sewer is just a nuisance an what should be a basic water management add-in which would also reduce the risk of standing water around the basement. A smart decision on this from Pulte would reduce risk of basement leaks. They already installed a sump pump pipe to the storm drain, so using gravity from the gutter pipe straight to the storm drain would be better for the environment as less work would be needed by the sump pump to lift water back up and out again for maintaining a dry basement. ... More

Leaking twice in my new condo’s basement ! Poor quality! The only good thing is responsible to issue is quick and good!

Felt very pressured to sign towards the end of the building process, along with a threat from management to seizure our home. Overall, process started very smoothly but turned very contentious when the end of the year approached and our home was rushed to be completed before December 31.

There was an issue with our date of closing and it had to be rescheduled because appliances were not installed before receiving a Certificate of Occupancy. Therefore, our hotel stay was extended, and the moving company charged us a storage fee and a re-delivery fee. This cost us an extra couple thousand dollars. We were not happy to say the least.

I have owned my Pulte home less than 45 days and was, overall, quite pleased with it. Then we had a moderate rainfall and my basement was flooded. Mike, our Customer Care representative, came out to bring fans and a dehumidifier, which were greatly appreciated. Mike took the cover off our sump pump, and discovered that the well had several large pieces of rock, brick, and wood, which had apparently blocked the pump and caused it to malfunction. As soon as we discovered the water in the basement, we moved everything over to an area that was dry. However, we had a large area rug in my craft room in the basement, and it was completely soaked. The only way we could save the rug and avoid mold and mildew from growing, was to send it out to be cleaned and disinfected, at a cost of about $700.00. When I inquired as to whether Pulte would be taking care of that cost for us, we were told no. I feel that is a lousy way to treat your customer, since the cause of our loss was clearly shoddy work practices. ... More

We built a Pulte home in 2007 and then just completed another recently(March, 2023) and the quality of work, project management, communication and value have dropped significantly. Pulte has put more focus on profits than the customer experience which is why we would not recommend buying a Pulte home in today's environment.

Pulte builds houses very quickly and brings in multiple contractors. Project management is a huge aspect of these constructions. When pointing out issues with various issues repeated requests needed to be made. Appears that the Pulte project team needs added support to address the home owners needs.

Overall experience was ok. I think there was a lack of communication. Many things like the lot plan, the home orientation should be reviewed with the buyers and did not until it was to late. At the end you were stuck with what was provided. There were many issues that were found out only because I had an inspection done two months after closing. One of the major issues was the gas leak from the gas lines to the furnace. Lack of care and lack of cleanliness were demonstrated throughout. At the end the overall experience was ok. The house does not feel like is brand new house with the things that needing taking care after the closing on the house. ... More

Pulte should allow 3rd party pre drywall inspection as part of their process to be confident on the build quality. Final Inspection quality should be improved. Warranty issue response time should be improved. Overall home finish is good.

Pulte makes you pay for even the most basic things. Workmanship quality is not as good as you expect it to be.

The base price is not nearly what you will end up paying. Pulte does not deter from what they know. This is a double edged sword as they are building homes quickly but without variation.

Workmanship is worst and buyer has to find all the issues.. at one point we are exhausted finding issues and working with them to fix it.

My experience was joy what I hope from such a well known company. The sells agent or builders consistently didn’t follow through on promises. There was a lack of communication on closing and receiving final paperwork after closing. I was constantly calling to remind staff of things they said they would do or provide to me.

The sales people were excellent. There are a bit nit picks in the house but mostly fine. The landscaping needs to be improved in the community.

We were pleased with initial construction but concerns after closing have been difficult to get resolved. Has required multiple requests, multiple follow ups, multiple submissions of texts, emails & Pulte website service forms, promises to get back to us in two business days but receive no response.