Pulte Homes Reviews in Detroit, MI

The timing of the home building was great

EXCELLENT customer service. This was my 1st time building & every person in the chain was patient with the multiple questions throughout the process.

Follow up is slow. During our walk through almost 1/2 the windows came off the track. Waited four weeks to have a dedicated GFI for the refrigerator install. Still waiting on pantry door to be replaced and cabinet door to be replaced.

Overall buying experience was satisfactory

With the help of Adam (sales) we are now living in our dream home! Adam understood what was most important to our family and helped us select the layout and features that would be best for us AND was within our budget. Our house is gorgeous, well built, and perfect for us.

Quality of workmanship is a concern

Sales and construction team kept me updated throughout the home construction.

This is my first house and I do like it overall. However, there are some annoying issues. The electricity of the jacuzzi somehow isn't done at all at closing. I found it out days later that the bathtub isn't working and the plumber came finding out that there's no electric outlet and the plug is just left dangling. And as the house closed the builder's no longer responsible for it and the warranty is taking forever. (House is closed 2 months before and it's still not resolved till now). The dishwasher is also not correctly connected with the sink, while this is resolved fairly quickly by the manufacturer. Not sure how these issues occurred. Perhaps the inspection didn't go through the appliance in detail. These issues are a bit annoying and disappointing, but other than them the house is quite nice. ... More

The process from quotation to closure was so smooth and everybody was so supportive.

We were told during closing - Cosmetic things does not count towards overall house completion and warranty. Which is not not so great as this is what we see. Whatever is inside dry walls, we will hardly know of. Every warranty item has a tolerance level with respect to concrete cracks and floor levelling (so far noticed only these two). And certain things are designed in a way, so can't be fixed. Outside lawn is not covered and HOA need to fix any workmanship defects. The list goes on, I guess you get what they build and get at closing, expecting anything else is just too much.

On time home delivery and craftsmanship is excellent. On site construction engineer Kevin and Garret are excellent folks, who took care of every thing. Alex from warranty department is making sure all issues are resolved on time with great detail. Thank you all for your support and making us to feel so much comfortable.

Great experience! Kept me in the loop throughout the entire process.

Overall very happy however some options were not made clear what the impact would be on the final design and once the purchase agreement is signed the level of customer service declines. Make sure to do all your negotiations prior to signing.

Communication about home was lacking at times throughout the process. Numerous issues, mostly minor, but still issues with workmanship. Poorly painted walls, caulking, drywall. Seems rushed and lacking attention to detail

We were not pleased with out sales agent at times. Sometimes it seemed she put her own interests or that of Pulte before our interests as homebuyers. We wished that we had used a realtor of our own or that she had encouraged us to read the contract before we signed or be more prudent about unnecessary upgrades, etc. The builders were polite and competent. They were eager to exceed out expectations and offered extras to make sure we were pleased. Some of the issues we had with buying our new home had nothing to do with Pulte, but with selling our former home and the closing process and also the mortgage approval process which was arduous. Overall, we are happy with our new home and wouldn't buy form any other homebuilder but Pulte. This is our 2nd Pulte home. ... More

Some of the sub-contractors could have done a better job. Some of the finishes were rushed and should have been better.

Be very careful. The home overall is spacious and planned well but the lack of care to the details makes this a new home filled with fixes. Slow down and really go through the house prior to the final walk though! For example, our master shower leaks water onto the floor, the standard size fridge space was measured/built incorrectly so that it did not fit a fridge, the fuse box was labeled wrong. Those are just the highlights.

The home had a ton of issues and the construction team has not been open and honest about fixing the lingering issues and had been punting them to Warranty instead of taking ownership.

Pulte truly simplifies the home build/buying experience. They have a very well maintained process that reduces the anxieties associated with such a huge decision. Your home is one of (if not) the largest single investment that a person will make therefore it is essential to ensure you partner with the right builder. I fully endorse Pulte Homes as the builder of choice.

The experience was the removal and replacement of an undercabinet light fixture to match the luminosity of two other units located under the kitchen cabinets. The electrician was polite, wearing a mask, and replaced the light unit in a very short time. Overall a pleasant outcome.

The base price is not nearly what you will end up paying. Pulte does not deter from what they know. This is a double edged sword as they are building homes quickly but without variation.

Sorry I had a very bad experience with Pulte home they don’t do the right think

On site construction crew was great, particularly Chadd and Jamie. What they promised was delivered. The sales team, however, needs to learn how to provide clients accurate information and timelines.

I feel like cheated. When I decided to buy a new construction house I had expectations to get a perfect house when I am paying close to my hard earned half Million dollars. When we had new house inspection and walk though we found too many issues which was not expected from a new construction. Drywall and finishing was very poor. Everywhere I could see nail holes in dry wall and all the trims, doors and windows. My closing date was rescheduled couple of times. To make up the changes in closing dates construction manager offered Pulte could do something for us. We discussed the option of getting garage finished and install backsplash in the kitchen. Also told me to buy backsplash and grout. They will install it and also will give me a gift card for the price of tiles and grout. Trusting their words was a bad bad idea. It's been almost 2 months after I bought tile and grout. Now they don't even pick up my calls or return the calls. No proper replay on e-mails as well. I am very disappointed I went with Pulte. I should have chosen a more reputable builder. Don't make the same mistake I made. ... More

Workmanship is worst and buyer has to find all the issues.. at one point we are exhausted finding issues and working with them to fix it.