Pulte Homes Reviews in Detroit, MI

Though we love our home & are happy with how beautiful the house turned out....the process was miserable and we felt as though we were just a number to Pulte as a whole. There were some individuals working for the company who we had relatively pleasant experiences with but as a whole there was a SEVERE lack of communication. If asked by friends and family, I would not suggest Pulte.

We made the mistake of planning move-in based on the dates the builder had given us. They made the date for closing but many items were missed or sloppily done for to make the date. After closing, we walked into workers in the house cutting holes in the drywall and hap-haphazardly installing the back splash tiles with all the associated mess. 6 Weeks later, we are still trying to get many items addressed. Most customizations we asked for were not allowed and any "late" changes to the order caused problems.

Structurally our home appears good. Fine details are really terrible. We just gave up on complaining because it never got addressed. Even when they came to fix it multiple times. When you choose Pulte, you get a great neighborhood, but not a great house. (To the point when others come in and point out the bad looking fine details.)

Disappointed in some of the bathroom fixtures, about as cheap as they could get. Frustrated that homes that have not closed have their cement sidewalks and driveways in and we have been hear over a month and still do not have our cement. Still are not graded either so we cannot plant grass. When painters came in to fix items they rushed and did not do a quality job. Front door repair looked like a 6th grader did the work. other homes being built in subdivision, so nails and screws all over the street and no-one ever cleans them up except me. Takes like 10 minutes, someone at Pulte could do it, as a result I have had a flat tire already. The paint is frustrating because it is easily marked and cannot be cleaned, must repaint. Disappointed in the return venting, rooms have vents above door instead of return vents in rooms, so allows noise and light in. ... More

Displeased with masonry work. Also location of transformers and pedestals. They should be in rear of homes, not the front!

Overall, the experience was below average. Everything felt rushed, a lot of small details werent explained. When doing walk through, there were too many paint jobs not done, material not yet built and after closing found some main house items missed such as drainage systems. Also leaks in basement which had to work through warranty for weeks to get done even though it was mistake from start. There are still bunch of chips and marks on walls after closing but too much to report and not worth the hassle. The team is responsive when bringing up the issue at first but then there is no communication after. Overall, below average experience ... More

While the work and communication with Elaine and Chad were quite good, watching the overall build process was very disappointing. The trade workers did not appear to show any pride in their work and their sole purpose was to get done as quickly as possible without any attention to detail. After move in it has been discovered that most of the products used are of poor quality. We are still waiting for resolution on an issue with one of the appliances that was in the unit. Not what we ordered and paid for. This appears to be coming to a resolution soon.

Many noticeable issues were found after move in.

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

I don't recommend this builder to anyone.

Pulte homes go up quick and look good from a distance. It’s clear that the work is rushed and vendors are under paid by Pulte. Pulte will fix anything you point out but it’s a job to find everything. Why should I have to??? The finish work and paint is rough at best. The home was dusty and needed to be cleaned. They delayed closing because work needed to be complete which puts you in a bind with your move in date and forces you to settle with many mistakes. It’s a quickly built home but it offers a poor value.

Extremely dissatisfied with the exterior quality/look/feel of the homes. The design and products used do not come close to what is expected for a house in this price range.

Impatient and rude Sales team makes you wonder whether you’re paying for the house or them. Important options like ceiling height of living area have been hidden by the sales team. We ended up finding the details from neighbors and had to fight to get those options added. House default options are of such low quality we had to upgrade every single component of the house which brought in a 100k options Bill on a 400k house. The second level floor and stairs are of low quality, few jumps might break it. External elevation offerings are so old from 80’s. If not for the location, I would have backed out. Overall my experience is bad. I would not buy my next home from Pulte and won’t recommend to friends. ... More

No proper response and our house was given way after the promised time and no compensation

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a very bad smell in basement !! this mean there is no supervision from the site team leader . I don't know how they build houses if they don't have plumbing drawing or HVAC drawing , every house with the same model are different than the other !! . ... More

We had our house closing on 17th December after quite a few postponements. We happily entered our dream house with a sense of relief and belief as we got this from a reputed construction company. Within 48hrs of closing , during a family gathering, I heard a big sound and water came running from the roof ,making a puddle and dripping from the brand NEW house. Rushed to check but water was just pouring , ran up not knowing what to do, but couldn't find anything, our NEW roof was just leaking. Just be in our place and imagine our horror. Never heard anything like this from any new homeowners. After calls and messages ,and a quick checkup, found that the pipe wasn’t soldered properly. We didn’t know how to react , to be relieved as it was a human error or to be horrified at the level of inspection done .How can such things be missed during all the inspections. Leaving me wondering what all things that can happen in future. This incident kept me awake all night, thinking what was the advantage of going with the good builders if not for their quality. Also warranty for us buyers doesn’t mean if anything happens it will be covered , it means that you are so confident about your product that till that tenure all will be functioning properly and if IN CASE something happens it will be covered. Today April 4th as i am writing review till date this issue has not been fixed completely. Warranty customer service is very very poor. There was a delay for closing my house got postponed two times is due to cabinets, those are not up to the mark quality due to below reason. We went with Cabinets kitchen convenience package 2 roll out trays to the kitchen and pull out trash can, most of them are falling out within the days. Pull out trash can are not at all working properly. ... More

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

Our home got delayed due to inclement weather and unfavorable soil conditions for months. Minor items requested in the initial contract were not fulfilled. Those issues were brought up during quality walks. Most items were taken care at the end. The quality of drywall is poor - thin walls and easily dented. The trim along all the home was not cut properly. Every door edge is rough and even injured my child. The field manager's response is that Pulte is interested in making profits - buying a product that is cheaper than providing quality finish. Plumbing soldering was not performed on one of the shower pipes - resulting in flooding through drywall. Two window decorative shutters do not stay in place - needed plastic screws replaced. Our vehicles barely fit in 3 car garages - why could not they make the entry a few inches wider especially many residents have minivans and pick up trucks. My previous 15 year old house built by Pulte has better quality with materials and workmanship than the latest homes I see here in Detroit and Cleveland areas. Since Pulte builds at prime locations that are very attractive to families, many people tend to overlook some of the quality issues. But as discussed in private phone chat groups among owners, most people are not happy with Pulte homes and their attitude to own up to cheap builds while charging premium dollars on lots and builds. ... More

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

while there were some aspects of the project that were completed to my satisfaction, there were also areas where I felt that improvements could be made. One specific area of concern for me was the communication throughout the project. I often found it difficult to get in touch with someone from your team, and when I did, I didn't always receive prompt or clear responses to my questions. This caused some delays and added stress to the project.

While I thought my journey with Pulte would be a fantastic experience, I became quickly concerned about open issues that did not get resolved well passed closing 1.) 5/12 My husband and I noticed a hair line crack in the basement in which it was obvious that there was/is an active leak. It was visibly wet in that area 2.) 5/15 We went over again and noticed yet another leak on the floor by another wall in the basement 3.) 5/16 We went over and there is now another leak near the furnace As most home owners would become very concerned and after multiple attempts to address, I was told that the water was condensation. As of today in August, we have wet walls again and water coming from the walls. We attempted to address the problems with Kirk, the construction manager to no avail and here we are with the same issue ... More

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

The contractor I worked with was great and responsive during the build, but the quality and workmanship was far below what is acceptable. If you pay over $500k for a condo, the cabinets should not be the same quality that you find at Walmart. The floor has severe squeaks and the paint job throughout the house is horrible. I am so disappointed in the overall quality.

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.