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Pulte Homes Reviews in Detroit, MI

What Detroit Homeowners Have to Say About Pulte Homes.

Read all 573 verified reviews from homeowners that built a new home with Pulte Homes in the Detroit area. Detroit homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.8 out of 5 stars in Detroit Area

573 Reviews in Detroit Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.8

Value 3.7

Responsiveness 3.7

Pulte Homes in Detroit Area

View Homes

Customer Reviews

Pulte Homes - Many noticeable issues were found after move in.

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2022
  • Lake Orion, MI

Many noticeable issues were found after move in.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Would never build with Pulte again.

  • Joshua N.
  • Verified HomeBuyer
  • March 06, 2021
  • South Lyon, MI

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be ...

Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can make leadership aware and use it to better our practices moving forward. If there is any additional feedback you would like to provide or outstanding concerns we can help address, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you again. ^AH

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

The home I just purchased was leaking from the master bedroom shower and the air ducts were making noise when heat is on! Customer service after purchase is very bad.

  • Nameer Y.
  • Verified HomeBuyer
  • February 18, 2020
  • Macomb, MI

I don't recommend this builder to anyone.

Pulte Homes responded:
Oh no, we hate to hear that you haven't had a good experience with our customer support team. We would like to learn more about your situation so we can best assist you and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. ^Abby

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Good from a distance

  • Daniel W.
  • Verified HomeBuyer
  • June 12, 2019
  • Commerce Township, MI

Pulte homes go up quick and look good from a distance. It’s clear that the work is rushed and vendors are under paid by Pulte. Pulte will fix anything you point out but it’s a job to find everything. Why should I have to??? The finish work and paint is rough at best. The home was dusty and needed to be cleaned. They delayed closing because work needed to be complete which puts you in a bind with your move in date and forces you to settle with many mistakes. It’s a quickly built home but it offers a poor value.

Pulte Homes responded:
We're disappointed to hear that you didn't have a good experience and thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. --Sarah

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 5

Disappointing experience

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2025
  • Walled Lake, MI

I am extremely disappointed with Pulte’s lack of ownership and follow-through on several unresolved issues that were clearly present prior to closing. Despite repeated assurances, Pulte failed to address multiple concerns including: • Basement debris that should have been cleared before handover • Outstanding water and sewer charges that should have been settled • No gas connection at the time of closing • Other miscellaneous unfinished items that were either ignored or brushed off These are not minor oversights but fundamental responsibilities that should have been completed ...

Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the unresolved issues and frustration you’ve faced. What you’ve described is not the standard we aim to uphold, and we understand how disappointing it is to be left managing items that should have been addressed before closing. We'd like to ensure that leadership is aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

If you need to stand out as a builder, your home designs need to stand out as well.

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2023
  • Farmington, MI

Extremely dissatisfied with the exterior quality/look/feel of the homes. The design and products used do not come close to what is expected for a house in this price range.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with the exterior of your home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If you'd like to provide additional feedback, we're always listening at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

Rude and impatient sales team and Poor Build Quality

  • Ramasrinu R.
  • Verified HomeBuyer
  • October 31, 2023
  • South Lyon, MI

Impatient and rude Sales team makes you wonder whether you’re paying for the house or them. Important options like ceiling height of living area have been hidden by the sales team. We ended up finding the details from neighbors and had to fight to get those options added. House default options are of such low quality we had to upgrade every single component of the house which brought in a 100k options Bill on a 400k house. The second level floor and stairs are of low quality, few jumps might break it. External elevation offerings are so old from 80’s. If not for the location, I would ...

Pulte Homes responded:
We are so sorry to hear that you had a frustrating experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^AF

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Late

  • Rama I.
  • Verified HomeBuyer
  • January 12, 2023
  • South Lyon, MI

No proper response and our house was given way after the promised time and no compensation

Pulte Homes responded:
Hi Rama, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Oak Hills, Pulte Homes, Michigan closed my Homes with several hidden issues

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2023
  • Commerce Township, MI

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share your contact information, along with a summary of your concerns. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Pulte Should use better materials and more professional contractor and professional team leader

  • Sinan K.
  • Verified HomeBuyer
  • November 03, 2022
  • Utica, MI

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Pulte Homes - We had our house closing on 17th December after quite a few postponements.

  • Pavan G.
  • Verified HomeBuyer
  • April 03, 2022
  • Novi, MI

We had our house closing on 17th December after quite a few postponements. We happily entered our dream house with a sense of relief and belief as we got this from a reputed construction company. Within 48hrs of closing , during a family gathering, I heard a big sound and water came running from the roof ,making a puddle and dripping from the brand NEW house. Rushed to check but water was just pouring , ran up not knowing what to do, but couldn't find anything, our NEW roof was just leaking. Just be in our place and imagine our horror. Never heard anything like this from any new homeowners. ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Pulte did not honor their word (sell promise). Big disappointment on the timely follow-up to close open issues. Pulte pushed to accept the house as it was right on the closing date, even when the house was not fully completed, as previously promised.

  • Rafael H.
  • Verified HomeBuyer
  • September 15, 2020
  • Canton, MI

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open ...

Pulte Homes responded:
We hate hearing that you have had such a negative experience and are having a hard time getting your issues addressed. Although it is disappointing for us to hear, we thank you for taking the time to share this feedback as it is essential to us as we better the new home build process for our customers. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information, we would be happy to escalate this situation. ^AS

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Pulte Home Quality Going Down

  • Anonymous
  • Verified HomeBuyer
  • December 06, 2019
  • Lake Orion, MI

Our home got delayed due to inclement weather and unfavorable soil conditions for months. Minor items requested in the initial contract were not fulfilled. Those issues were brought up during quality walks. Most items were taken care at the end. The quality of drywall is poor - thin walls and easily dented. The trim along all the home was not cut properly. Every door edge is rough and even injured my child. The field manager's response is that Pulte is interested in making profits - buying a product that is cheaper than providing quality finish. Plumbing soldering was not performed on one of ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Average quality of work and materials

  • Anonymous
  • Verified HomeBuyer
  • November 28, 2023
  • Macomb, MI

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

Pulte Homes responded:
We are so sorry our team has not been responsive, but we can help with that! Please send an email to customersupport@pultegroup.com with your address, contact info, and a summary of your concerns so we can assist. ^AF

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Experience

  • Khaled S.
  • Verified HomeBuyer
  • February 02, 2023
  • Walled Lake, MI

while there were some aspects of the project that were completed to my satisfaction, there were also areas where I felt that improvements could be made. One specific area of concern for me was the communication throughout the project. I often found it difficult to get in touch with someone from your team, and when I did, I didn't always receive prompt or clear responses to my questions. This caused some delays and added stress to the project.

Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

disappointed

  • sondra M.
  • Verified HomeBuyer
  • August 03, 2022
  • Sterling Heights, MI

While I thought my journey with Pulte would be a fantastic experience, I became quickly concerned about open issues that did not get resolved well passed closing 1.) 5/12 My husband and I noticed a hair line crack in the basement in which it was obvious that there was/is an active leak. It was visibly wet in that area 2.) 5/15 We went over again and noticed yet another leak on the floor by another wall in the basement 3.) 5/16 We went over and there is now another leak near the furnace As most home owners would become very concerned and after multiple attempts to address, I was told that ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Pulte Homes - Make sure all your concerns are fully addressed before going

  • Farhad M.
  • Verified HomeBuyer
  • July 08, 2022
  • Lake Orion, MI

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

The poor quality of the materials and workmanship!

  • Katherine B.
  • Verified HomeBuyer
  • April 06, 2022
  • Rochester, MI

The contractor I worked with was great and responsive during the build, but the quality and workmanship was far below what is acceptable. If you pay over $500k for a condo, the cabinets should not be the same quality that you find at Walmart. The floor has severe squeaks and the paint job throughout the house is horrible. I am so disappointed in the overall quality.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

House quality is not good as my expect

  • Maoliang G.
  • Verified HomeBuyer
  • January 19, 2022
  • Canton, MI

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

No comment

  • Mukesh P.
  • Verified HomeBuyer
  • December 26, 2021
  • Sterling Heights, MI

Very satisfied for closing time no any problem with us. Thanks.

Pulte Homes responded:
Thank you for taking the time to leave a review. If there is ever anything we can assist with, please feel free to email customersupport@pultegroup.com and we would be happy to help. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

I was charged a lot premium of 30K

  • Sridhar A.
  • Verified HomeBuyer
  • August 06, 2021
  • Novi, MI

When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the price of your home compared to your neighbors. We would be happy to look into this situation for you. In order for us to do so, please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 3

Trustworthiness 1

Value 1

Responsiveness 3

Good bones, friendly service, but get your own inspection

  • Daniel M.
  • Verified HomeBuyer
  • July 29, 2021
  • Clinton Township, MI

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent ...

Pulte Homes responded:
We are sorry to hear that you had a frustrating experience with the loan process and have concerns with your new home. We would like to help address your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Cut Corners and Misinformation

  • Jenise K.
  • Verified HomeBuyer
  • July 24, 2020
  • Westland, MI

I was so excited to build my second brand new home. We went with Pulte this time because we thought their reputation was good. There were a lot of corners cut. The first minor but major thing is the paint they use. I have never seen paint so cheap and thin in my life. My last builder used flat paint but it was a decent grade. This paint pulte uses the minute you wipe it you're down to the drywall. We had delays because of COVID that pushed our close date back several months. We understood that it was no fault of Pulte however because of that when we finally got our close date we were ...

Pulte Homes responded:
Thank you for taking the time to outline your experience and share your frustrations as it is necessary to us as we work to better the new home build journey for our customers. We would like to make leadership aware of your experience. If you could please email your full name and address to customersupport@pultegroup.com we would greatly appreciate it. Thank you again. ^AS

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Have a lawyer ready

  • Michael D.
  • Verified HomeBuyer
  • July 14, 2020
  • Canton, MI

We moved in to a house with the outside property still under construction. We are extremely disappointed with the execution of the construction. The repairs to the outside promised were not done. The lawn has been a disaster waiting for, and the property is littered with rocks. Molding is not caulked and Pulte is now trying to direct us to put all the issues into warrantee.

Pulte Homes responded:
We are so sorry you are having a frustrating time working with our team to complete your home and address concerns. We would like to assist and would appreciate if you could email your full name, address and some additional information to customersupport@pultegroup.com. Thank you for taking the time to leave a review. ^AS

Total Score 2


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

No Quality , not worth for the money

  • Anonymous
  • Verified HomeBuyer
  • December 11, 2019
  • Canton, MI

Quality of the home is poor and not meeting customer standard or satisfaction.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ^Abby

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1