Pulte Homes Reviews in Detroit, MI

Many noticeable issues were found after move in.

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

I don't recommend this builder to anyone.

Pulte homes go up quick and look good from a distance. It’s clear that the work is rushed and vendors are under paid by Pulte. Pulte will fix anything you point out but it’s a job to find everything. Why should I have to??? The finish work and paint is rough at best. The home was dusty and needed to be cleaned. They delayed closing because work needed to be complete which puts you in a bind with your move in date and forces you to settle with many mistakes. It’s a quickly built home but it offers a poor value.

I am extremely disappointed with Pulte’s lack of ownership and follow-through on several unresolved issues that were clearly present prior to closing. Despite repeated assurances, Pulte failed to address multiple concerns including: • Basement debris that should have been cleared before handover • Outstanding water and sewer charges that should have been settled • No gas connection at the time of closing • Other miscellaneous unfinished items that were either ignored or brushed off These are not minor oversights but fundamental responsibilities that should have been completed before closing the home. It’s frustrating to deal with these issues after moving in, especially when they were raised beforehand and documented. As a buyer, I expected more professionalism and accountability from a reputed builder like Pulte. Unfortunately, my experience has been more about chasing down unresolved items than enjoying my new home. If you’re considering buying from them, I highly recommend documenting everything and being extremely thorough before closing — because once the papers are signed, you might be on your own. ... More

Extremely dissatisfied with the exterior quality/look/feel of the homes. The design and products used do not come close to what is expected for a house in this price range.

Impatient and rude Sales team makes you wonder whether you’re paying for the house or them. Important options like ceiling height of living area have been hidden by the sales team. We ended up finding the details from neighbors and had to fight to get those options added. House default options are of such low quality we had to upgrade every single component of the house which brought in a 100k options Bill on a 400k house. The second level floor and stairs are of low quality, few jumps might break it. External elevation offerings are so old from 80’s. If not for the location, I would have backed out. Overall my experience is bad. I would not buy my next home from Pulte and won’t recommend to friends. ... More

No proper response and our house was given way after the promised time and no compensation

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a very bad smell in basement !! this mean there is no supervision from the site team leader . I don't know how they build houses if they don't have plumbing drawing or HVAC drawing , every house with the same model are different than the other !! . ... More

We had our house closing on 17th December after quite a few postponements. We happily entered our dream house with a sense of relief and belief as we got this from a reputed construction company. Within 48hrs of closing , during a family gathering, I heard a big sound and water came running from the roof ,making a puddle and dripping from the brand NEW house. Rushed to check but water was just pouring , ran up not knowing what to do, but couldn't find anything, our NEW roof was just leaking. Just be in our place and imagine our horror. Never heard anything like this from any new homeowners. After calls and messages ,and a quick checkup, found that the pipe wasn’t soldered properly. We didn’t know how to react , to be relieved as it was a human error or to be horrified at the level of inspection done .How can such things be missed during all the inspections. Leaving me wondering what all things that can happen in future. This incident kept me awake all night, thinking what was the advantage of going with the good builders if not for their quality. Also warranty for us buyers doesn’t mean if anything happens it will be covered , it means that you are so confident about your product that till that tenure all will be functioning properly and if IN CASE something happens it will be covered. Today April 4th as i am writing review till date this issue has not been fixed completely. Warranty customer service is very very poor. There was a delay for closing my house got postponed two times is due to cabinets, those are not up to the mark quality due to below reason. We went with Cabinets kitchen convenience package 2 roll out trays to the kitchen and pull out trash can, most of them are falling out within the days. Pull out trash can are not at all working properly. ... More

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

Our home got delayed due to inclement weather and unfavorable soil conditions for months. Minor items requested in the initial contract were not fulfilled. Those issues were brought up during quality walks. Most items were taken care at the end. The quality of drywall is poor - thin walls and easily dented. The trim along all the home was not cut properly. Every door edge is rough and even injured my child. The field manager's response is that Pulte is interested in making profits - buying a product that is cheaper than providing quality finish. Plumbing soldering was not performed on one of the shower pipes - resulting in flooding through drywall. Two window decorative shutters do not stay in place - needed plastic screws replaced. Our vehicles barely fit in 3 car garages - why could not they make the entry a few inches wider especially many residents have minivans and pick up trucks. My previous 15 year old house built by Pulte has better quality with materials and workmanship than the latest homes I see here in Detroit and Cleveland areas. Since Pulte builds at prime locations that are very attractive to families, many people tend to overlook some of the quality issues. But as discussed in private phone chat groups among owners, most people are not happy with Pulte homes and their attitude to own up to cheap builds while charging premium dollars on lots and builds. ... More

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

while there were some aspects of the project that were completed to my satisfaction, there were also areas where I felt that improvements could be made. One specific area of concern for me was the communication throughout the project. I often found it difficult to get in touch with someone from your team, and when I did, I didn't always receive prompt or clear responses to my questions. This caused some delays and added stress to the project.

While I thought my journey with Pulte would be a fantastic experience, I became quickly concerned about open issues that did not get resolved well passed closing 1.) 5/12 My husband and I noticed a hair line crack in the basement in which it was obvious that there was/is an active leak. It was visibly wet in that area 2.) 5/15 We went over again and noticed yet another leak on the floor by another wall in the basement 3.) 5/16 We went over and there is now another leak near the furnace As most home owners would become very concerned and after multiple attempts to address, I was told that the water was condensation. As of today in August, we have wet walls again and water coming from the walls. We attempted to address the problems with Kirk, the construction manager to no avail and here we are with the same issue ... More

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

The contractor I worked with was great and responsive during the build, but the quality and workmanship was far below what is acceptable. If you pay over $500k for a condo, the cabinets should not be the same quality that you find at Walmart. The floor has severe squeaks and the paint job throughout the house is horrible. I am so disappointed in the overall quality.

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.

Very satisfied for closing time no any problem with us. Thanks.

When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent inspection before we moved in to prevent a few issues. The day we moved in the utility room flooded. We have a ranch with no basement so this shouldn't happen with a new build. It took several days for Pulte to respond to our service request so I ended up fixing it myself. Once the HVAC company came out they said the entire system was built incorrectly. The drain is actually the highest point on the floor so water has nowhere to go. This is a major issue and should have been caught by the builder during construction. Also, the refrigerator wouldn't stay on as outlet was GFCI and kept tripping. The kitchen fridge doesn't actually have to be GFCI and the fridge worked fine when using a standard outlet. The master bathroom is designed weird, no shelving in the shower for soap / shampoo and nowhere to hang towels near the shower which means you have to walk wet across the slippery floor. Also, the light switch near the toilet is in the back of the room which is annoying at night as you have to walk to the end of the dark room to turn on the light. It should be next to the door. Overall, I would still recommend as it is nice to have a new build and our initial representatives were easy to work with. Just be aware that "new" doesn't mean that everything was done correctly. I just would have expected a better attention to detail with the design and build. ... More

I was so excited to build my second brand new home. We went with Pulte this time because we thought their reputation was good. There were a lot of corners cut. The first minor but major thing is the paint they use. I have never seen paint so cheap and thin in my life. My last builder used flat paint but it was a decent grade. This paint pulte uses the minute you wipe it you're down to the drywall. We had delays because of COVID that pushed our close date back several months. We understood that it was no fault of Pulte however because of that when we finally got our close date we were determined to not let anything else delay us as we were living in temporary housing because we sold our house expecting to be able to close. We did our celebration walk before close and listed everything we found wrong, ON our closing day we did another walk thru to make sure everything was fixed but they were in the house fixing it as we were walking through. We signed the paper saying things were satisfactory in good faith that things would be resolved that day. Well they weren't. And after we closed it's been a HASSLE to get anyone to come and do what they said they would do. We still have things that are not fixed and we closed over a month ago. They had the wrong shower doors in our shower they did replace them but instead of replacing the base of the shower they just replaced the door so there's an unsealed gap under our tile in our shower and two indentations where the old shower doors used to be. Our windows don't lock. The wire shelving they used throughout the house is TERRIBLE and flimsy. Our pantry has wire shelving and we HATE it. The least they could have done was use the thicker, more sturdy kind. A few cans on the shelf and it's ready to collapse. We live near the pond, the pond has nothing in it to keep the water flowing. A small water feature in the middle would have cost them $2400 so the mosquitoes are in abundance as is the algae that grows in the murky water. When asked about resolving that we were told to get with our neighbors and maybe "chip in" to get it done. During the buying process we had an issue with not being offered an upgrade on our walk out basement. We did a walk through and they had a regular door there. We upgraded the kitchen patio door to a sliding door (which should have been standard). When i told them we were never offered the upgrade they wanted to charge us $1200 to change it. We ended up settling on $600 which would have been the cost of the door. We also had a problem with the countertops not being what we selected at the showroom. They said they were but they didn't look alike to me. I understood that granite differs per slab however they were much different. I escalated the issue up to corporate where i spoke with a young man with a bad attitude and who continued to insult my intelligence. It was a lost cause so I dealt with it. We bought a samsung refrigerator and everytime we plug it up it trips the GFI and wont stay on. We were told we will need to get a different refrigerator. So in a brand new house we can't have the refrigerator we want? They told us to contact Samsung, samsung said it was a problem with GFI. We opted for gas appliances. The home came with a microwave, range(stove), and dishwasher, the range they gave us was electric. And apparently when they installed the range they removed our gas line. We had to have the plumber come back (which took some time because they claimed he was coming several times and he never showed) I expected so much more coming from pulte I do understand that there would be things wrong as this is not my first new build but the quality of materials used and the workmanship has me a little scared as to what else they cut corners on. All my neighbors have similar stories. I just talked my friend in dallas out of building with Pulte. I loathe companies with poor customer service. I could've overlooked every issue that we had if the customer service was good but after it taking a miracle to speak with field supervisor to get things fixed and speaking to someone at a CORPORATE level and being talked to like i wasn't spending my money and even going through their mortgage company I dont have anything nice to say about the company. ... More

We moved in to a house with the outside property still under construction. We are extremely disappointed with the execution of the construction. The repairs to the outside promised were not done. The lawn has been a disaster waiting for, and the property is littered with rocks. Molding is not caulked and Pulte is now trying to direct us to put all the issues into warrantee.

Quality of the home is poor and not meeting customer standard or satisfaction.