Pulte Homes Reviews in Detroit, MI

The upgrades are expensive and of poor quality. The overall construction is weak. On a simple windy day the whole house makes loud noises in the roof. The overall quality of house is poor. The purpose of going for a new construction is defeated. One month after moving the dishwasher leaks water , the Owen when turned on gives out strong burning.smell. They rush through the closing process even though the house ins’t fully done. The basement developed mold even before the closing. Professionally treated but worried about it coming back. I opted for a designer island which isn’t half good as shown in the model home. No pictures available of it before hand. No way to know how it is going to look until it is installed. Overall a bad experience for me. ... More

We were shown a model home that really impressed us and we were also looking at other properties from Pulte and liked the finishes and setup. Hence we decided to go with the purchase and the finishes we selected were more or less the same as we were shown in the model. The overall project was on-time and we did get regular updates from the site engineer / manager. The closing process went well. Here is where I had issues - We were offered a date by the site engineer for closing on our home, when we requested for another date the sales personnel came back stating this is the date for closing. So there was no coordination between site engineer and the sales personnel. When we noticed some issues with the carpet we were told that these carpets are not good, so why was Pulte offering these during the design consultation and during the initial stage when we were choosing our finishes, another case of miscommunication. We started our loan processing with Pulte Mortgage and everything was going fine until a month before the closing where Pulte's mortgage company came back with unreasonable conditions. This required me to scout for another mortgage vendor. Third instance of screwed up communication, they had all my info from the time I signed the contract couldn't they have been clear with their requirements? Fourth instance - we were told that the sod and sprinkler system will not be installed as it was getting cold or rather it was cold, to this I was okay dn there were email confirmations come closing day I see my lawn and backyard with sod and Pulte site engineer making me sign a wavier that going forward sod will be my responsibility, another case of gross miscommunication. We were made to do a 'Celebratory walk through' on the day of closing and the site engineer made it clear that he had other closings and we too had to get to our closing hence looked at the big issue and signed off with him. But when we moved in and actually started seeing the issues the Site Engineer would come back and state it was not mentioned in the walkthrough sign off. Does Pulte expect the owners to do an inspection with a fine tooth comb on the closing then this should be scheduled a day before and not on the day of closing, We nearly found dozen or more issues once we started living. Of these there are two issues that Pulte has not addressed. The main one being the lightning issue, we paid nearly $3k for additional lightening in the entire house and even after making the payment we were never offered a choice of lights (day light vs warm white or yellow light) and now when we are following up with Pulte, the Site Engineer states that this is the Electrician's discretion. I am mean Pulte is such as big company and they let electrician decide on these things where the owners are paying through their nose for each service request....this is ridiculous. Over and above all of this we were coerced by the Site Engineer to give him a 10 rating on the survey as he assured that all issues including the lightening issue will be taken care. We did our part and now he is refusing to do this part. I am appalled by the way Pulte and their employees treat new home owners. I will never again go to Pulte or recommend this to my enemies. ... More

We were rushed to close the house and it’s our fault that we agreed to Kirk and Kevin who are the construction manger and sales rep for Pulte here. Bricks weren’t clean, all muddy and dirty , HVAC system wasn’t operational, AC vent in one of the washroom was left open . Kitchen cabinets were installed crookedly, part of the Microwave Oven were left in installed , screws were not bolted to the oven . Elevation design is missing pieces to be attached. Electoral box was broken while construction of an adjacent house and they never came by and it’s still lying as it is posing a hazard . Pathetic response once you close the house . They just want to sell and move , no after sales service . To get one you would have to contact people from pulte and get it done all by yourself . I am very disappointed with the management . ... More

A lot of materials look/feel cheap, and had a lot of difficulty getting responses on issues.

They are not trustworthy in completing home with quality materials, my previous apartment home paint job was 1000 times better. Fit and finish of pulte sucks. they want to squeeze as much as from customers during the pandemic. Material shortage is just a play they want to do.

Worst experience of our lives changed so much on us. Extremely rude sales team, Kelly and sales manager mike. Regional president did nothing for us (k Christopher son) they all cover for each other. Most importantly workmanship is terrible took tons of pictures. We are re finishing a lot on our own so the house can look of descent quality. Couple bright spots on the construction team who worked with us to resolve everyone else’s mistakes. If you don’t care for quality and being just another sales number buy a home with pulte. I would do a ten times better job running this company.

There was 4 months delay. The quality of material is bad and it is badly built with seams, dents, defects everywhere. The HOA is also awful, not responding to your inquiries. Not worth the money at all!

Any issues found after closing are not considered important. You are not able to talk to a real person.

We were rushed to close on a house that was not completely finished. We ended up not moving into our home for two weeks after the purchase so Pulte could fix numerous issues that needed to be redone of finished. Even after that, it took multiple weeks to get other issues resolved. Eventually, we were sick and tired of Pulte not finishing things correctly or in a timely way and decided that any minor issues we still have will be done by us with our own contractors of our choosing.

Numerous problems during the construction, especially the quality control was very poor

Jennifer sales consultant only looks out for sales, that’s it! She adds options and upgrades without explaining description and costs. She did not tell us we had 9 days to review agreement and back out. Too far in to purchase months later I found this out. I’ve already closed on house. Our first night sleeping in house my son’s bedroom did not have a register in the floor for A/C to cool his room. Next morning Ali comes out to house and I show him the pre-drywall picture showing register in son’s room on floor. Pulte even had city inspectors with City of Novi give us final certificate of occupancy. Other issues with house: paid for 4th car garage to be insulated and I had to show Ali the attic space over 4th car garage that no insulation was installed; items to be fixed on final walk through were not addressed and fixed and we did not realize until we were living in house and when brought to Ali’s attention he directed us to go through warranty department now. There are some positives though: design and layout of house is nice and lot is big enough to put a pool in. For the price paid I expected better quality, which my Pulte Home is lacking. I wonder what other upgrades I have paid for that were not installed or completed. ... More

The overall experience is poor. Your sales person lies (found the proof now fyi) just to get the sale and doesn't care about the person, the initial approach was with a demeaner towards me and the overall process is full of hidden fees you're not told of until the very last minute. Closing was attempted while the driveway was being poured, literally walking into the house through boards. VERY poor taste. Craftmenship is honestly shameful, it's noticable every single cheap item was selected and the amount of error and lack of attention to detail is noticed as you walk through the house and start living. Every day is a new thing that just disappoints the overall quality provided by Pulte. I will NEVER buy or recommend Pulte ever again. Worst service and experience of my life. ... More

My first home in 2006 was with Pulte and I can tell you my experience with Pulte from 2006 and in 2022 are quite in stark difference. Pulte Mortgage itself is very horrible to deal with. I never had such a bad experience getting mortgage with Pulte. Even the manager had to set me up with an outside banker as he understood how bad Pulte Mortgage is. I also don't appreciate new vent system with Pulte. They are made of cheap plastic pipes which in turn will get worst eventually. This will be my last purchase with Pulte. No more and never again.

Our sales agent was great she is the only person I could count on. She kept the deal together when the site manager and construction crews were screwing up the build. I could not believe or count on a single word said by anyone else. Starting with the plumbing right down to forgetting the brick on the facade. Issues were clearly visible and workmanship poor. Stone work was done 3 times and still looks bad. I beam columns off level. Crooked walls, fit and finish were poor. Poor siding trim work. Delayed closing multiple times to get items corrected before I would close. Post move in has been no better. Shutters falling off, wrong thermostate was installed. Floors bounce, Yard service is poor. Lawn crews scalp the yards because of poor grading, trees and plants are dying. Worst decision I have ever made in 63 yeas was to buy Pulte. Avoid at all cost. I will be working on this house myself to fix it and make it right. That is a shame on a $550,000 house. Pulte Homes motto should be PROFIT OVER QUALITY. I am not alone in this thought. ... More

We've called and left multiple voicemails about issues with our brand new home and no one seems to care. All that mattered was getting the house finished by the end of the year. The closer you look at the details, the less impressed I am with the house. I don't think I'd buy another Pulte house.

I am a widow with two children I am raising on my own. In order to lower my stress level, I chose to buy a new home thinking that I would have no worries. Since moving in 6 weeks ago, the basement has been torn up and replumbed, the water heater leaked, the furnace/thermostat needed replacement, the oven is leaking gas, front door needs to be repainted and 50% of the laminate flooring was improperly installed and will be torn up. I have gotten an unsatisfactory response from Pulte management. It seems as though the speed to finish the homes has greatly affected the quality.

I would highly recommend not to buy with Pulte homes They use cheap quality materials and worst behavioral construction team. Once you close the home then you will be screwed up. Don’t trust sales and construction team words at any stage until you satisfy DON’T close the home.

My fire alarm goes off in the middle of the night and Pulte can’t fix it l!!!

No quality, bad sales consultant, not happy at all.

When I viewed the home at the open house there was a 4ft puddle in the basement. I was told that it is was residual water from the basement floor being cleaned. Fast forward 30+ days after closing and $599,990 later, I have a 4ft x 3ft puddle in the basement in the exact same location. Shame on me for trusting their word. Will they fix it? Even if they do, that’s a lot of money to spend on being hoodwinked.

After we moved into the condo, we have experienced 1. two gas leaks 2. window water leaks 3. Shower sink leaks 4. missing part for the dish washer - customer care manager said he would give us the part but never did. 5. multiple dents in the garage floor - customer care said it's not a warrantable item. 6. hard to remove window stain - had to dissemble the window ourselves and clean 7. touch up paints so bad we will have to re-paint multiple walls 8. charge us an item on the contract($200) which is never done. Opened a work order more than 1 month ago, still no one has contacted us to schedule the fix. Overall experience with Pulte is pretty bad. They charged the highest price possible but did the least they can get away with. ... More

Don't BUY!!!! Very poor quality and they don't care. They promise the world and nothing but problems. Still waiting for things to get fixed.....no follow up on anything. I upgraded everything and the upgrades are cheap!!!!!! I can't imagine how cheap the standard items are. NOT WORTH THE COST AT ALL!!!!!!!!!

Pulte Sales misled me early on, costing me thousands of dollars. Low quality standards evidenced inside and outside of house. Contractors show no pride in their work, or interest in doing a good quality job. Pulte construction shows no interest in quality. They are incented to put the house up as fast as possible so Pulte can collect your money ASAP!!!

The build quality is really bad. I had kitchen cabinets scratches, issues with engineering floor, interior door after house closing. The workers are lack of experience. I call the pulte customer care department ten times... I couldn't reach any people to talk with rather than leaving a voice message..

You guys just rush to sell and closing date Thanks for ms to learn good lesseon Dont buy anything from pulte It is dirty and dont care after closing Thanks It is my first and my last pulte related owns