Pulte Homes Reviews in Detroit, MI

Any issues found after closing are not considered important. You are not able to talk to a real person.

We were rushed to close on a house that was not completely finished. We ended up not moving into our home for two weeks after the purchase so Pulte could fix numerous issues that needed to be redone of finished. Even after that, it took multiple weeks to get other issues resolved. Eventually, we were sick and tired of Pulte not finishing things correctly or in a timely way and decided that any minor issues we still have will be done by us with our own contractors of our choosing.

Numerous problems during the construction, especially the quality control was very poor

Jennifer sales consultant only looks out for sales, that’s it! She adds options and upgrades without explaining description and costs. She did not tell us we had 9 days to review agreement and back out. Too far in to purchase months later I found this out. I’ve already closed on house. Our first night sleeping in house my son’s bedroom did not have a register in the floor for A/C to cool his room. Next morning Ali comes out to house and I show him the pre-drywall picture showing register in son’s room on floor. Pulte even had city inspectors with City of Novi give us final certificate of occupancy. Other issues with house: paid for 4th car garage to be insulated and I had to show Ali the attic space over 4th car garage that no insulation was installed; items to be fixed on final walk through were not addressed and fixed and we did not realize until we were living in house and when brought to Ali’s attention he directed us to go through warranty department now. There are some positives though: design and layout of house is nice and lot is big enough to put a pool in. For the price paid I expected better quality, which my Pulte Home is lacking. I wonder what other upgrades I have paid for that were not installed or completed. ... More

The overall experience is poor. Your sales person lies (found the proof now fyi) just to get the sale and doesn't care about the person, the initial approach was with a demeaner towards me and the overall process is full of hidden fees you're not told of until the very last minute. Closing was attempted while the driveway was being poured, literally walking into the house through boards. VERY poor taste. Craftmenship is honestly shameful, it's noticable every single cheap item was selected and the amount of error and lack of attention to detail is noticed as you walk through the house and start living. Every day is a new thing that just disappoints the overall quality provided by Pulte. I will NEVER buy or recommend Pulte ever again. Worst service and experience of my life. ... More

My first home in 2006 was with Pulte and I can tell you my experience with Pulte from 2006 and in 2022 are quite in stark difference. Pulte Mortgage itself is very horrible to deal with. I never had such a bad experience getting mortgage with Pulte. Even the manager had to set me up with an outside banker as he understood how bad Pulte Mortgage is. I also don't appreciate new vent system with Pulte. They are made of cheap plastic pipes which in turn will get worst eventually. This will be my last purchase with Pulte. No more and never again.

Our sales agent was great she is the only person I could count on. She kept the deal together when the site manager and construction crews were screwing up the build. I could not believe or count on a single word said by anyone else. Starting with the plumbing right down to forgetting the brick on the facade. Issues were clearly visible and workmanship poor. Stone work was done 3 times and still looks bad. I beam columns off level. Crooked walls, fit and finish were poor. Poor siding trim work. Delayed closing multiple times to get items corrected before I would close. Post move in has been no better. Shutters falling off, wrong thermostate was installed. Floors bounce, Yard service is poor. Lawn crews scalp the yards because of poor grading, trees and plants are dying. Worst decision I have ever made in 63 yeas was to buy Pulte. Avoid at all cost. I will be working on this house myself to fix it and make it right. That is a shame on a $550,000 house. Pulte Homes motto should be PROFIT OVER QUALITY. I am not alone in this thought. ... More

We've called and left multiple voicemails about issues with our brand new home and no one seems to care. All that mattered was getting the house finished by the end of the year. The closer you look at the details, the less impressed I am with the house. I don't think I'd buy another Pulte house.

I am a widow with two children I am raising on my own. In order to lower my stress level, I chose to buy a new home thinking that I would have no worries. Since moving in 6 weeks ago, the basement has been torn up and replumbed, the water heater leaked, the furnace/thermostat needed replacement, the oven is leaking gas, front door needs to be repainted and 50% of the laminate flooring was improperly installed and will be torn up. I have gotten an unsatisfactory response from Pulte management. It seems as though the speed to finish the homes has greatly affected the quality.

I would highly recommend not to buy with Pulte homes They use cheap quality materials and worst behavioral construction team. Once you close the home then you will be screwed up. Don’t trust sales and construction team words at any stage until you satisfy DON’T close the home.

My fire alarm goes off in the middle of the night and Pulte can’t fix it l!!!

No quality, bad sales consultant, not happy at all.

When I viewed the home at the open house there was a 4ft puddle in the basement. I was told that it is was residual water from the basement floor being cleaned. Fast forward 30+ days after closing and $599,990 later, I have a 4ft x 3ft puddle in the basement in the exact same location. Shame on me for trusting their word. Will they fix it? Even if they do, that’s a lot of money to spend on being hoodwinked.

After we moved into the condo, we have experienced 1. two gas leaks 2. window water leaks 3. Shower sink leaks 4. missing part for the dish washer - customer care manager said he would give us the part but never did. 5. multiple dents in the garage floor - customer care said it's not a warrantable item. 6. hard to remove window stain - had to dissemble the window ourselves and clean 7. touch up paints so bad we will have to re-paint multiple walls 8. charge us an item on the contract($200) which is never done. Opened a work order more than 1 month ago, still no one has contacted us to schedule the fix. Overall experience with Pulte is pretty bad. They charged the highest price possible but did the least they can get away with. ... More

Don't BUY!!!! Very poor quality and they don't care. They promise the world and nothing but problems. Still waiting for things to get fixed.....no follow up on anything. I upgraded everything and the upgrades are cheap!!!!!! I can't imagine how cheap the standard items are. NOT WORTH THE COST AT ALL!!!!!!!!!

Pulte Sales misled me early on, costing me thousands of dollars. Low quality standards evidenced inside and outside of house. Contractors show no pride in their work, or interest in doing a good quality job. Pulte construction shows no interest in quality. They are incented to put the house up as fast as possible so Pulte can collect your money ASAP!!!

The build quality is really bad. I had kitchen cabinets scratches, issues with engineering floor, interior door after house closing. The workers are lack of experience. I call the pulte customer care department ten times... I couldn't reach any people to talk with rather than leaving a voice message..

You guys just rush to sell and closing date Thanks for ms to learn good lesseon Dont buy anything from pulte It is dirty and dont care after closing Thanks It is my first and my last pulte related owns

The home had a ton of issues and the construction team has not been open and honest about fixing the lingering issues and had been punting them to Warranty instead of taking ownership.

Sorry I had a very bad experience with Pulte home they don’t do the right think

I would never purchase another Pulte home due to our poor experience from start to present. We had a pleasant working experience with Wally and Kelly, however, the other individuals we’ve been in contact with haven’t cared about us or our needs to fix things and follow through. It’s been a horrendous experience that all of our friends and family are aware of and know to never buy a Pulte home. We now resent the experience so much and all that is still wrong with the home, we are not happy in it and want to sell.

I have purchased 5 brand new homes over the past 30 years. Lots of experience with various builders. THIS IS MY FIRST EXPERIENCE WITH PULTE AND IT WILL BE MY LAST. I'LL SEE TO IT THAT MY VOICE IS HEARD TO INFLUENCE OTHERS AGAINST PURCHASING A PULTE HOME. See below for the details. My Pulte home has THE WORST initial build quality I have ever experienced amongst the 5 different builders from whom I purchased 5 brand new homes over the last 30 years. The build crew either is inexperienced or simply does not care about doing a quality job. I paid extra for upgraded interior trim packages (in the foyer, whole house and also the window stool & 4 side casing). The upgrades include baseboard moldings, moldings around all door openings and all windows. I also paid extra for the modern style wainscoting in the foyer. The crew installed incorrect wainscoting and they had to redo the job. In so doing, they damaged drywall and one of the moldings. The redo quality was so poor, the field manager had to get another team in to fix the redo performed by the first team. So, the job was performed 3 times! In regard to the upgraded interior trim package around all door openings and windows: the trim was installed but the paint job was ATROCIOUS - ABSOLUTELY HIDEOUS!!! The paint application on EVERY molding throughout the house was applied so thick that large globs and streaks of paint ran down the surface of the moldings and / or there was very heavy "orange peel" glaringly evident in the paint applied to the moldings. This quality issue was left by the crew, remained as is and left to dry. It took my effort to point this out to the onsite team and ask for it to be redone. The paint issue fix was attempted by reapplying the paint prior to my closing date. It looks better than the initial job but still is sub-par from a quality appearance. The moldings should have been removed and replaced with new moldings that would have a smooth surface on which paint could be properly applied. The drywall quality is also the worst I have ever seen in a newly constructed home. Several issues that I identified were fixed prior to closing but there are still about a half-dozen glaringly obvious "mistakes" that have been poorly addressed and are not resolved. I understand that dry wall issues will be addressed at the 1 year mark, but DO THE JOB RIGHT THE FIRST TIME and you won't need to come back!!!! Another issue I have is regarding the upgraded Kitchenaide vent hood that resides over the optional kitchen cook top. The hood was installed with 2 dents on the outboard-facing surface (facing the user at eye level). Strike 1. The onsite team removed a hood from another home in the neighborhood and installed it in my home to replace the damaged hood. They took a non-Kitchenaide model and replaced my upgraded Kitchenaide vent hood with this standard, non upgraded model. Strike 2. Next, the team ordered a Kitchenaide brand vent hood to replace the incorrect hood. When this vent hood was removed from the box by the installation team at my home, it was badly dented and damaged out of the box worse than the initial vent hood. Strike 3. You also need to know that during this entire time the stainless steel chimney that covers the wiring was never installed because the onsite team was holding off to install it after the new vent hood installation. So, another vent hood was ordered (number 4). It arrived undamaged and was installed after closing day. At that time, the stainless steel chimney was installed to cover up the wiring that goes up into the ceiling. The chimney that was installed was damaged / dented at installation. This transpired within the first 30 days after closing. I reported this issue with the dented chimney on my 30-day punch list. Pulte sent a service company out to my home to retrieve the dented chimney. Well, neither Pulte nor the service company had the courtesy to inform me about that service call. I came home to find a note on my door referring to the service call. To add fuel to the fire, they came the day after the 30-day period. So, I called the telephone number on the notice to have it rescheduled. The company would not come out. I contacted the local Pulte warranty customer rep. She referred me to Pulte/Whirlpool customer service to address the issue. HA!! When I spoke with a representative at Pulte/Whirlpool customer service, I was informed they would not replace the chimney because it was after the 30-day period. FOUL ON THE PLAY!!!!!!!!!!!!!!!!!!!!! Pulte attempted to fix this issue but PULTE has DROPPED THE BALL!! My experience as noted above has proved that Pulte has no integrity and does not stand behind their so-called quality mantra. This is not an inexpensive home. The cost is well over $400,000. If you care about the customer (ME), please contact me so we can move forward to get these issues addressed, especially the dent in the hood vent chimney. Until then, I STRONGLY ADVISE EVERYONE CONSIDERING A PULTE HOME PURCHASE - DON'T WASTE YOUR TIME. LOOK ELSEWHERE!! There are plenty of other builders from which to choose for your new home purchase, and builders who will do a high-quality job and stand behind their workmanship! ... More

We have a beautiful home, but don’t look too close. Pulte has absolutely zero care for quality. We still have paint splatters on the floors, crooked window jambs, visible drywall seams on the ceilings, visible nail holes and joints on trim throughout low voltage cable installed in the wrong place. All of which was pointed out to Pulte multiple times and promised to be fixed before closing. We’ve been in the house for a month and those issues are not fixed. When replacing a light fixture in a bathroom I found a NEC code violation, Pulte denies. Getting a hold of Pulte is becoming increasingly more difficult. My first review had much more detail of how bad Pulte’s quality is, but i was simply told it “contains inappropriate content” so it wasn’t published. If this one is also “inappropriate” please let me know why. ... More

Please contact me for all the details. I can only say that after I signed my purchase agreement and paid my deposit everything was a down spiral. Multiple reasonable requests during construction ignored, complaints about quality ignored, I even had to vacuum clean the site myself to mitigate health problems to my asthmatic daughter. Late closing and promises to fix things next week every week ( we are 3 months after closing) that were either not fixed at all or the fixed were bad and are in line for the next round of fixes. I am very disappointed with the overall experience.

Bad customer service. Bad finish’s on the house. Nothing lineup. And they promised to have an individual within the first month to take care of any issues and it’s has been a month an half and no response!!!! Be careful and check out all final touch’s especially your windows, (top and bottom not the exact measurement). Bad work over all.