Pulte Homes Reviews in Detroit, MI

Pulte did a great job with the process and the staff is very friendly.

I would highly recommend not to buy with Pulte homes They use cheap quality materials and worst behavioral construction team. Once you close the home then you will be screwed up. Don’t trust sales and construction team words at any stage until you satisfy DON’T close the home.

Pulte has 10 yr old same designs. You will not have contact from any management outside of sales person and property manager. Bad documentation Bad design studio that not accessible as per customer needs. Explanation of packages is horrible. Pulte expects Customers need to come prepared from a horrible design doc and select options in 2 hrs. One good thing is their team on ground is helpful. Their contractors don't follow a standards Pulte mortgage and Pulte insurance is another horrible company that doesn't care about customer experience and value business.

I checked out all available units on multiple occasions and was able conclude with incentive. I am happy to get what i want for my budget. I was guided in right direction to make correct decision. Also, i got support in moving into the home which was very very helpful. Overall, i’m happy and its great

The upgrades are expensive and of poor quality. The overall construction is weak. On a simple windy day the whole house makes loud noises in the roof. The overall quality of house is poor. The purpose of going for a new construction is defeated. One month after moving the dishwasher leaks water , the Owen when turned on gives out strong burning.smell. They rush through the closing process even though the house ins’t fully done. The basement developed mold even before the closing. Professionally treated but worried about it coming back. I opted for a designer island which isn’t half good as shown in the model home. No pictures available of it before hand. No way to know how it is going to look until it is installed. Overall a bad experience for me. ... More

I am happy to say that every single issue or question I have had since my move has been handled quickly and courteously by ADAM. The construction crew have all been friendly and have kept the necessary construction mess away from the homeowners as much as is possible, for which I am grateful.

Let me first start at the beginning. The sales rep Brian was very informative and knowledgeable about the building of the house and the other parts involved. He was extremly punctual in returning my messages and in helping make decisions on the house. His experience with Pulte homes showed when he answered all my questions which made the home buying experience a 5 star processes. The quality of workmanship and materials,3-4 star depending on what materials were chosen. Some of the finish detail work needed more of a, "finish look". I had to upgrade trim/switches/outlets to match the cost of the house. I felt this should have been part of an incentive add on once the upgrades hit a certain number. Another example is the back poarch light, a $10 light should not be on a house of this calaber. Because of these reasons I gave the 3-4 star rating. The overall trustworthiness of the build I feel deserves a 5 star because I was very impressed with how the house was built and sealed. I feel the builder did a fantastic job on this part and I trust the house will be very efficient. The value for the price, 4 star, Once the upgrades were all added on that was when the base modle options looked a little under valued. This made me add more upgrades to get the look I wanted for the price I was paying. The construction manager Matt was very helpgul and knowledgeable about the building of the house. He was there on the walk through before our final closing and helped point out items that needed attention before the closing was done. Some items were missed by the painters but there is the home warrenty that will take care of it within the year. My over all experince since moving into the house has been very good. I am happy with everything so far and only hope it continues. Thank you Pulte. ... More

Builder team and construction manager were very impressive with their responsiveness. Sales person was extremely pushy and arrogant, always thinking highly of himself. Pultes construction quality is subpar, there is a lot of rattle and shaky parts in this house. Regret going with this builder, mistakes were made.

Thank you Pulte team for the great work!!!

We had very good communication with Maria, Todd and Kay that really helped address all issues during this process. They listened and took care of our concerns. I was very pleased with the way it all turned out

The home buying and the financing experience were good and relatively easy considering that we were buying from out of state . However it failed to deliver in terms of quality of workmanship including hardwood floors , cabinets and general finishing . The biggest issue for us is that even though home was advertised as 2 car garage- it doesnot fit our standard size suvs which is an ongoing concern for us . Also the resolution of the issues with workmanship is not to our satisfaction even though it is advertised as having one year home warranty.

My fire alarm goes off in the middle of the night and Pulte can’t fix it l!!!

Leaking twice in my new condo’s basement ! Poor quality! The only good thing is responsible to issue is quick and good!

I loved the design and quality of the model home. However, what I received was quite the opposite. The construction team appeared to focus only on cost and timing. The quality of workmanship was less than poor both external and internal. Issues that were identified at the walkthrough were not corrected. The internal painting is horrific. Window seal/caulking is cracked in multiple places. Electrical Outlets, HVAC vents, decorative molding are crooked. Carpet is fraying. These are just a few of the problems after being in the home for just 30 days. Extremely disappointing considering the total investment of the property. ... More

They try to finish the work as fast as they can and close the house. After framing is completed, they give all of the remaining work to contracting companies. And they finsih their work with poor quality and the finishing look of the work do not look good and fine. The problem is they either donot have control over the contractors or they are lazy to properly coordinate with them. In the end, the construction team overshadows the issues and try to convince you that the item/product/structure itself look like this and there is no scope for improvement.

Was basically told because of my circumstances, I don't get customer care post closing. Even though I had significant problems with the construction (water running into garage because grade issues just for one example). People were friendly, but just wouldn't help.

Be watchful that items selected at design phase translate to a change order. If it’s not put on the change order it is not installed!! I trusted the process (between design and sales) as never built a house before and found that under cabinet lighting was selected in design but sales never put on change order so not installed. Shampoo niche in baths are not feasible (I asked) due to skill set of tile setters! For the cost of the home I would have thought that a niche and a soap dish would be standard. Nope! It’s these little touches that really mar the new home experience. The water leak, chipped granite and crooked cabinet pulls and covered smoke detectors didn’t help either. ... More

Drew was very responsive to questions issue before and even after closing.

The quality of the work is not as expected. There are numerous issues, including uneven drywalls with visible hiccups. Additionally, the painting has not been done properly; touching the walls reveals marks.

Pulte home design layout are practical, their workmanship is great, overall price wise it’s an excellent build, will definitely choose Pulte for next purchase.

Jennifer and Ali were the best part of our Pulte buying experience. Their hard work shines through the quick turnover of what we wanted and needed. The quality for a builder home is good. I believe some of the individual upgrades could be of better quality for a 1.5 million home.

My wife and just built a new home with Pulte and Ali and Jennifer made our experience so enjoyable. Building a new home for us was fun but stressful, and they made our journey rewarding, creating a collaborative and trusting environment.

I’ve had a few issues with quality of materials and craftsmanship. Bathroom door hinge screws all stripped out. S so the door fell off. Two interior door handles fell off. Had issues with water sensor triggering. So A/C wouldn’t work. I’m sure there are more issues to come. Also, warranty work is only done 9am-5pm. Guess when I work??? So they won’t come to fix things when I’m home.

We love our new home in Turtle Creek!! From start to finish, CJ made the home buying process very easy. We had total trust and confidence in her!! During the building process and even after closing, Luke and Nick were very responsive to our questions and addressing any issues that may have come up.

The workmanship in some areas was not very good . I had a door that was dented at the top. In one bath there was some grout missing on the floor. Can see drywall tape Through the paint. Paint not cleaned up on the floor. Woodfloor has some chips in it and was never cleaned up thoroughly With contractors scuff marks I find very difficult still to remove. Crack in a bathroom cabinet. The kitchen sink has residue.I cannot get off. Customer service has been responsive. And will address issues hopefully. Other than That the condo is beautiful. Also I really love How they keep up clean streets due to construction debris. Shows me they really take care of stuff and take pride In the Maintenance Of the grounds. Sales people are great and willing to help. ... More