Pulte Homes Reviews in Detroit, MI

Several hiccups along the way. They want good reviews and then don't respond to issues after they get that

Our new home is great! It was delivered on time and well built. The process from purchase to move-in was seamless. Ali has been great at addressing any punch list items and is super responsive!

We very much appreciated the time he spent with us going over the entire home buying process. Adam took the time to educate us on what to expect during the construction phases and the methods employed by Pulte. The overall experience was positive and Adam did a wonderful job throughout the entire process. We would welcome working with Adam again and recommend him and Pulte to our friends and family. He has been responsive and has returned all our phone calls and emails in a timely fashion. He is professional and is a very nice individual. We consider him a friend to us and our family now

Fast construction and don't care about the house being built. damaged floors and damaged walls. Just want to close fast and not make sure everything is to standard.

My grass was not level from front to the back on my house. Looks so ugly like that please I need all my glass to be one level thank you.

Jennifer and Ali explained the entire process in a very straightforward manner, extremely cordial, and quick to respond to all inquiries. The options available provided all of our desires, the quality of materials is outstanding.

This was our first home by experience, and they made the process, very smooth. The materials for that were on the basic side, but that it was the flexibility to add nicer light fixtures, bathroom, vanities, shower heads, etc. in the future. Overall, the price of the house seemed reasonable. When we went to close, we’re going to the show room and try and they were many more materials and lighting fixtures etc that we were never offered. I’m not sure if that was specific to this neighborhood, but I would’ve liked the choice if possible. Our building manager did a fantastic job communicating with weekly emails and photos. ... More

All the Pulte employees I have encountered have been top notch. From sales to construction supervision to customer service, they have responsive, diligent and willing to go the extra mile. I had a frustrating experience with appliances and their installation. The lack of preparation and communication were driving forces. I would recommend that Pulte offer appliance packages and installation in the future.

I had a wonderful salesperson name Kay. She was very knowledgeable about the entire process and made herself available at anytime to explain, clarify, or intervene if necessary.

We chose the Bedrock home in Grandview Estates because we were downsizing after our kids moved out. Although it was hard leaving the family home we had for 20 years, we are enjoying this open floor plan along with updated cabinets, countertops and flooring. Pulte provided many nice upgrades that were reasonably priced. Everyone at Pulte that we worked with were accommodating and responsive. Shout out to Brian and Derek especially for always being there when I had a question or needed help.

Communcation throughout the process poor. Issues with workmanship quality. HOA poorly run and slow.

Experience was outstanding!! Extremely professional.

I will never recommend Pulte Homes to anyone. The Quality of workmanship and attention to details are definitely missed through out the house. The quality of materials that are used through out the house are very cheap. Not until you move in would you realize the cheap stuff used through out the house. From the plug points to wooden trims, the flat Paint, Stair Rails and the windows, the Carpet edges ripping off. You will notice it. The HVAC is another problem. I hardly get any Cold/ Hot air in the my Upper floor bedrooms and my Lower floor gets too Cold/ Too Hot. It is so unevenly distributed. The customer will only be heard only before closing. Because they need to close it and move on. Once moved in no one cares to respond. I feel the house is just another unit in the Bulk of houses that they want to build so fast so they can move on to another site. So the quality is affected badly. Another thing that I want to highlight is through out the home buying process no one informed us about the Sewer line behind the House where We cannot plant any trees because it can cause a blockade. This is going to cost us 4feet of unused space in the Backyard and most of the Backyard is now gone. PS: The Construction manager Tony requested me so many times to give a 10 rating so he could be benefited. Out of courtesy I gave a good rating (Such a foolish decision I made). But once the rating is given you will never be cared for [or] answered. For any new buyers at Pulte, I strongly recommend them to give a honest rating when you are asked to provide the feedback after you closed the house, so at least someone in the the leadership could review and act upon it so the future Home Buyers could benefit. Never show courtesy. It’s your hard earned money that is being poured into the house. ... More

This was my first time building a home - the entire experience was wonderful and went very smoothly! The Pulte team I worked with - CJ, Luke, Adam and Nick kept me informed throughout the entire building process and made the experience much easier than I had anticipated. I am very happy with my new home, the quality, and service.

I have 30 years working in the Real Estate space. I checked on the progress of the home almost daily. Great process all the way through. Clean homesites. Solid communication. Nice trades. Well done.

Pulte construction manager Nick Was helpful in closing.

Pulte divided the home building process into about 3-4 phases and communicated at the beginning about these different phases and called us in at each phase to the home site or office and answered the questions that we had, also guiding as to the paperwork that is needed, sending us updates and pictures throughout the construction, it was a straightforward process!

It was very smooth process as the first time home buyer, liking the home very much..thank you..

Build quality of the home is not very great. Option selection process is not very informative, sales executives not always know the correct details and mis-guide in making selections. Design appointments are a disaster with no proper lighting and time to make selections. We have to make all the selections in one meeting and we are rushed into making decisions. Building process was decent overall but when it comes to fixing any open issues, the construction team does not respond and even when they do, they only fix the issues partially or improperly. Home is decent and the floor plans are good but the overall experiece is not very great and will make you a little unsatisfied at the end of the day. Home is a very big investment and we would like to be a little more satisifed at the end of this amazing experience. ... More

The Pulte Family represents hardworking builders, great sales and finance teams that helped make my dreams come true! Thank you, so much Pulte!

I do love my new Pulte home however, there are some areas of workmanship that are not top-notch. Also, the Pulte title company made commitments that they did not live up to, and blamed me for not reviewing documents closely and refused to fix their errors. The realtor from Pulte was also very rude about these concerns. Recommend Pulte homes, but I would not use their title company and I would make sure that you have your own realtor.

Very bad construction quality for the price paid. Flooring, painting, cabinets are all of very low quality.

Felt very pressured to sign towards the end of the building process, along with a threat from management to seizure our home. Overall, process started very smoothly but turned very contentious when the end of the year approached and our home was rushed to be completed before December 31.

Build manager Adam was very responsive and helpful through the build process. We definitely got more value from a new build with pulte than any of the used options we found in the entire Detroit area

As the title suggests, the entire process has been what I would consider middle of the road. It started out great with the sales team. The did an excellent job explaining things and making suggestions. The design team was also very good. I started having problems with the Pulte finance team. They will offer you money towards closing, this is the only reason to use them. I did not find their rate competitive, they gave bad advice, and were not particularly responsive at times. Once construction started, the construction manager started out fine. They give timely updates, and things moved along relatively quickly. However, I feel they rushed me in to the place at the end of December to get it off their books. They had trouble getting the inspection done (they blamed the city, but I am not sure now about that), they forgot to insulate my attic and had to do it after I moved in, put in the wrong hardware that I did not order, installed the wrong boot bench and rushed things like the ceiling paint and cabinets. They did quickly correct most of the mistakes before I moved in, but after closing I had issues with the construction manager. He sent mixed signals about how I should go about getting problems fixed. He told me not to submit a bunch of service requests, but when I would ask him to fix things he acted like it wasn't his responsibility, and even downright initially refused to correct some things. As far as build quality goes, I would say it is just slightly above average. The siding seems to be of low quality and is pretty loud in wind and rain (talked to other residents and they have the same problem). There was a vent flap for the stove that would flap in the wind all day (this is the aforementioned problem they initially refused to fix). The flooring has developed some squeaks, not sure the padding is adequate. The ceiling paint has streaks all over it. They have promised things like the squeaks and paint will be addressed at the 11 month mark. The basement floor is cracking all over the place, but they tell me this is "normal". They do not paint the garage drywall, which I find strange. I would just make sure you do not let them rush you in the house, and make sure you thoroughly inspect the place and make sure everything is 100% fixed before you move in because they become difficult to work with after closing. ... More