Pulte Homes Reviews in Detroit, MI

Sales team is amazing, construction manager is responsive, however expect issues with your home when you move in. For example, two months after closing, our building still does not have any internet lines running to it.

The Pulte staff and management is very professional and has always taken care of any issue with Atmos urgency. This is my second home that I purchased with Pulte and I’m fully satisfied

Exceptional quality of home building. I fully trust Pulte. The construction manager Eric was awesome. He resolved each and every small problem I reported.

For the price, would have expected light fixtures vs. bare bulbs as an example. It's inexcusable to purchase a home that's 3/4 of a million dollars that isn't "turnkey." There are nice features, but alot of corners were cut. Most troubling though is a leak that we had that is now trying to be explained away. A room that had water leaking from upstairs through a light fixture was never determined to have a root cause. Morover, the room smells musty from water that I'm certain saturated the insulation. The warranty rep tried to blame the odor on the furniture. The smell preexisted the placement of furniture. I personally don't know that I'd buy from Pulte again from my experience thus far. ... More

First of all, I am happy with working with Jennifer and Ali when an issue occurs. Both of them are really helpful and responsive. But the problem is that the issues are too much. Since closing, don't want to mention the small stuff, I have had basement concrete leaking, A/C unit vibration, tub leaking, floor squeak, stone falling from the fireplace; and most ridiculous, they forgot to do the ductwork for the vent (it was blowing to my basement directly). Though Ali and his team fixed the most of them right away with great responsiveness, I'm still disappointed on the overall quality and the lack of attention to details, especially for the price we paid. ... More

Adam was, by far, the most attentive, caring, and helpful person we have dealt with. He addressed and solved all our concerns and answered, explained all our questions. He went above and beyond to be sure we were satisified.

Several hiccups along the way. They want good reviews and then don't respond to issues after they get that

Our new home is great! It was delivered on time and well built. The process from purchase to move-in was seamless. Ali has been great at addressing any punch list items and is super responsive!

We very much appreciated the time he spent with us going over the entire home buying process. Adam took the time to educate us on what to expect during the construction phases and the methods employed by Pulte. The overall experience was positive and Adam did a wonderful job throughout the entire process. We would welcome working with Adam again and recommend him and Pulte to our friends and family. He has been responsive and has returned all our phone calls and emails in a timely fashion. He is professional and is a very nice individual. We consider him a friend to us and our family now

Fast construction and don't care about the house being built. damaged floors and damaged walls. Just want to close fast and not make sure everything is to standard.

My grass was not level from front to the back on my house. Looks so ugly like that please I need all my glass to be one level thank you.

Jennifer and Ali explained the entire process in a very straightforward manner, extremely cordial, and quick to respond to all inquiries. The options available provided all of our desires, the quality of materials is outstanding.

This was our first home by experience, and they made the process, very smooth. The materials for that were on the basic side, but that it was the flexibility to add nicer light fixtures, bathroom, vanities, shower heads, etc. in the future. Overall, the price of the house seemed reasonable. When we went to close, we’re going to the show room and try and they were many more materials and lighting fixtures etc that we were never offered. I’m not sure if that was specific to this neighborhood, but I would’ve liked the choice if possible. Our building manager did a fantastic job communicating with weekly emails and photos. ... More

All the Pulte employees I have encountered have been top notch. From sales to construction supervision to customer service, they have responsive, diligent and willing to go the extra mile. I had a frustrating experience with appliances and their installation. The lack of preparation and communication were driving forces. I would recommend that Pulte offer appliance packages and installation in the future.

I had a wonderful salesperson name Kay. She was very knowledgeable about the entire process and made herself available at anytime to explain, clarify, or intervene if necessary.

We chose the Bedrock home in Grandview Estates because we were downsizing after our kids moved out. Although it was hard leaving the family home we had for 20 years, we are enjoying this open floor plan along with updated cabinets, countertops and flooring. Pulte provided many nice upgrades that were reasonably priced. Everyone at Pulte that we worked with were accommodating and responsive. Shout out to Brian and Derek especially for always being there when I had a question or needed help.

Communcation throughout the process poor. Issues with workmanship quality. HOA poorly run and slow.

Experience was outstanding!! Extremely professional.

I will never recommend Pulte Homes to anyone. The Quality of workmanship and attention to details are definitely missed through out the house. The quality of materials that are used through out the house are very cheap. Not until you move in would you realize the cheap stuff used through out the house. From the plug points to wooden trims, the flat Paint, Stair Rails and the windows, the Carpet edges ripping off. You will notice it. The HVAC is another problem. I hardly get any Cold/ Hot air in the my Upper floor bedrooms and my Lower floor gets too Cold/ Too Hot. It is so unevenly distributed. The customer will only be heard only before closing. Because they need to close it and move on. Once moved in no one cares to respond. I feel the house is just another unit in the Bulk of houses that they want to build so fast so they can move on to another site. So the quality is affected badly. Another thing that I want to highlight is through out the home buying process no one informed us about the Sewer line behind the House where We cannot plant any trees because it can cause a blockade. This is going to cost us 4feet of unused space in the Backyard and most of the Backyard is now gone. PS: The Construction manager Tony requested me so many times to give a 10 rating so he could be benefited. Out of courtesy I gave a good rating (Such a foolish decision I made). But once the rating is given you will never be cared for [or] answered. For any new buyers at Pulte, I strongly recommend them to give a honest rating when you are asked to provide the feedback after you closed the house, so at least someone in the the leadership could review and act upon it so the future Home Buyers could benefit. Never show courtesy. It’s your hard earned money that is being poured into the house. ... More

This was my first time building a home - the entire experience was wonderful and went very smoothly! The Pulte team I worked with - CJ, Luke, Adam and Nick kept me informed throughout the entire building process and made the experience much easier than I had anticipated. I am very happy with my new home, the quality, and service.

I have 30 years working in the Real Estate space. I checked on the progress of the home almost daily. Great process all the way through. Clean homesites. Solid communication. Nice trades. Well done.

Pulte construction manager Nick Was helpful in closing.

Pulte divided the home building process into about 3-4 phases and communicated at the beginning about these different phases and called us in at each phase to the home site or office and answered the questions that we had, also guiding as to the paperwork that is needed, sending us updates and pictures throughout the construction, it was a straightforward process!

It was very smooth process as the first time home buyer, liking the home very much..thank you..

Build quality of the home is not very great. Option selection process is not very informative, sales executives not always know the correct details and mis-guide in making selections. Design appointments are a disaster with no proper lighting and time to make selections. We have to make all the selections in one meeting and we are rushed into making decisions. Building process was decent overall but when it comes to fixing any open issues, the construction team does not respond and even when they do, they only fix the issues partially or improperly. Home is decent and the floor plans are good but the overall experiece is not very great and will make you a little unsatisfied at the end of the day. Home is a very big investment and we would like to be a little more satisifed at the end of this amazing experience. ... More