Pulte Homes Reviews in Minneapolis St. Paul, MN

This was my first experience building from ground up and during the start of the process I felt rushed or pushed into signing without going through all the features and options the house had. I now wish some of the features I should of picked. After living in the house for a month now, I am noticing some unfinished worked...unpainted walls, poor worksmanship cover ups, little things here and there. I do enjoy my house and don't know if I can every buy another house that has been pre-owned.

The space in the house especially Bedrooms are great. House model plans are great. Sales and customer service guys are great. The major issue I ran into was workmanship. I had lots of poorly finished Items in the house after I moved in. Which they ended up replacing one by one. Maybe the field manager should do better on that.

The materials used are cheap and the interior job overall is very sloppy. It hasn't been a full 2 months since moving in and there are already cracks everywhere around the windows and doors. The shower door also doesn't work and the tiles are cracking as well.

very good responsiveness to kind of urgent issues

I still haven’t moved into the home because I’ve spent my days cleaning a mess that shouldn’t be there. I was told that the blue tape items that we put in during the celebration meeting would be taken care of by the morning of the closing. I came on the morning and Jeff told me that the painter couldn’t get to it yet and told me to go close and come back and that it would be. I gave him my garage code, came back the following day to most of it completed still some not and a dirty house which I had to sweep up and clean myself.

Location. Speed of delivery. Punctual, reliable. Dates offered were delivered

We felt really good when we signed, but once building was started the work was rushed and we felt like we were nagging when we pointed out issues. Now that we're in the house we keep finding things that annoy us. Such as the slightest finger touching a wall will leave a mark because they used very cheap, flat paint.

We love our layout and that was the main factor in deciding the home we built. A few things that we wish would have been communicated (steepness of driveway grade they said it was 9.3 but it is well over 13, Garage height we were told something different than the final build height, also felt like the house could have been better prepared for closing, final walk through did not give enough time for all issues to be completed - front door frame not square as an example). Overall we had a good experience and plan to stay in the home for quite a while.

The Pulte process is quick and efficient but sometimes disorganized. The home design selections have a sufficient variety to personalize your home to your tastes. Make sure that you feel comfortable, before signing anything with Pulte. Our closing was delayed, due to the 5 hour delay with a 3rd party contractor, late, installing the shower glass. (Pulte will encourage you to wire $$$, before the closing date. We did NOT do that.) Pulte closing company acted in our interest, when requested, with requested escrow set aside for trees, sod, water faucet and refridgerator that were not yet supplied by closing date. It may be months until this is complete. I CANNOT STRESS ENOUGH TO GET A GOOD REALTOR who understands construction and will catch mistakes and email the Project Manager with pictures, etc. Your Realtor should act in YOUR INTEREST and Pulte pays them 2.7%. YOU need an ADVOCATE that looks out for YOU THE BUYER !! (Our Realtors were at every single appt we had. Introduction, design, electrical, pre drywall, walkthru, home videos every 10 days to view progress, etc. ) ... More

Overall a really good experience. It’s always exciting building a new home. Don’t be afraid to take them to task in the little things. It’s a big financial purchase…if you wouldn’t accept a dent on a new car…don’t accept a dent on something that costs 4x’s more. Remember for the most part your new house was built by the lowest bidder. Hold them to task. It’s a big company. People move in and out. You buy expecting everyone to be there through to the end. It’s not likely to end that way. Our construction manager at the beginning was great. During the process and closing was different and much less focused on quality. A lot of excuses, no solutions and no responsibility. A young guy just learning…but still, the one in charge. The best thing Pulte could do is train their construction site bosses with the same customer service that the selling agents use to sell. Remember that the sale isn’t concluded until the close happens. ... More

Everything went pretty well. Sometimes the response time for relatively low, especially once we moved into our home we are having some issues getting a hold of our building manager at times and we’re not notified of some outstanding items and what the timeline is until two weeks after we requested. Also the house is drying out rather quickly and there are some pretty noticeable issues with the drywall and some other quality issues that will be addressed soon

It was great experience to work with Pulte for our new home.

Hands down great experience with Pulte Homes! Cannot be more happier with our dream home!

The sales and home design process was great. Our Pulte salesperson and design consultant were both wonderful and I can't say enough good things about Bob. Our experience with the rest of the process (construction and mortage teams) was a mixed bag. As an organization Pulte has great processes and procedures, but they struggled where the rubber actually meets the road in many areas. We are happy with our home, but had to advocate for ourselves far more than we expected to receive what we we expected. I would build a home with Pulte again and I would recommend them to a friend or family member, with strong caution to keep a close eye on the entire process and not anything for granted just because it is promised. ... More

Home buying experience was great with Pulte. I would definitely recommend to our friends and family.

Other than long time to wait for building everything else was great

Working with Jim was wonderful. The building process was great. Love the house. Still waiting for our stove though :( Sales person was not the best and she kept changing things without our knowledge, which resulted in some of our requested options not being done. Pretty frustating.

Trust the people that are selling the units supporting the units and the other team members even from the processing of the loan. I can't thank Pulte enough for their support, the educated staff and their ability to answer questions on a regular basis through the whole process. I would recommend Pulte to anyone that wants to work with a company that will completely support the customer.

Our field Manager Corey was phenomenal and so easy to work with

Beautifully designed house with nice features and layout. Sales staff very eager to answer any and all questions. Field crew very much the same. Some delays in getting final walk through issues resolved however.

If I new my brand new home would have so many issues and pulte refuses to accept there mistakes and correct them. We are blamed for poor building and workmanship and they call it cosmetic. Be ware, I should have done my research and never bought from you. You don't stand beyond your work. Quality is horrible

The team is trustworthy for the first time home buyer.

Corey has done a great job helping us on minor issues with the house that need some attention. He was great at helping with installation of late arriving fish wash and refrigator. He really is commemorated to taking care of new home owners.

Pulte have good quality homes I will advice you if want TO have home go to the Pulte company

I was forced to close without issues been taken care found before and during the celebration meeting. I was given letter of completion from Vice president of Pulte with the list of issues that will be completed by Aug 13th. Field manager stopped responding to calls/ emails right after giving me that letter and I am still running behind the customer care for getting my issues fixed. Had a very bad experience.