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- Minneapolis-St. Paul, MN
Pulte Homes Reviews in Minneapolis St. Paul, MN
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What Minneapolis St. Paul Homeowners Have to Say About Pulte Homes.
Read all 369 verified reviews from homeowners that built a new home with Pulte Homes in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Minneapolis-St. Paul Area
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Customer Reviews
Townhome
- Anonymous
- Verified HomeBuyer
- September 01, 2022
- Lake Elmo, MN
Pulte mortgage and the sales person we dealt with were phenomenal…..the craftsmanship and quality of work in the house is sub par
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
it got built
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Minneapolis, MN
it was fine. sales experience was bad, but building manager and designer were good. for a huge national company there were a lot of issues that should've been figured out
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 4
Epperson Home
- Maureen S.
- Verified HomeBuyer
- December 04, 2019
- Cottage Grove, MN
The worksites are not clean and cannot believe that areas that I am finding glue and messy painting and we paid extra for site finishing and not sure we received what we paid for. I have nails sticking out of doors and dents in utility doors along with chips and cracks in our granite countertops. We cannot believe how much silicone that we are having to clean up in the bathrooms. Just not the quality we were expecting for the price that we paid. This coming summer we have outside that need to be addressed. And we could not believe that on the garage walls they cleaned their caulk off on ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Lack of customizing options
- Anonymous
- Verified HomeBuyer
- December 08, 2022
- Cottage Grove, MN
I entered a contingency purchase agreement and within 24 hours the house I chose was shown & offered to another buyer. Luckily my realtor was able to sell my house so I could remove the contingency. The quality of the carpet & flooring is low. There are numerous flaws in the drywall finish and paint (gouges, and rough areas) I requested repairs on 2 particular areas and both were not smoothed or filled. They were merely painted over. I requested assistance with the reprogramming my garage door opener but I was contacted when I was wasn’t available and never received a follow up. The same ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Pulte Homes - We love our home and our happy we purchased.
- Anonymous
- Verified HomeBuyer
- May 13, 2022
- Lake Elmo, MN
We love our home and our happy we purchased. But the service we have received after we closed, has been absolutely awful. Our house was not cleaned prior to moving in, our yard was a complete mess with garbage from construction and we were promised by Andreas it would be cleaned up. Nobody ever came to clean it up and they just came out with bulldozers and covered it all with dirt. So now we have tons of nails, metal, tubes of caulk, aluminum cans, and other garbage buried in our yard. Our construction manager, Andreas, stopped communicating with us regarding final work that needs to be ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Experience after closing
- Sheeba B.
- Verified HomeBuyer
- November 03, 2021
- Saint Paul, MN
I still haven’t moved into the home because I’ve spent my days cleaning a mess that shouldn’t be there. I was told that the blue tape items that we put in during the celebration meeting would be taken care of by the morning of the closing. I came on the morning and Jeff told me that the painter couldn’t get to it yet and told me to go close and come back and that it would be. I gave him my garage code, came back the following day to most of it completed still some not and a dirty house which I had to sweep up and clean myself.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Pulte Homes - From purchase leading to closing I felt it was a good experience.
- Ko L.
- Verified HomeBuyer
- July 29, 2021
- Lake Elmo, MN
From purchase leading to closing I felt it was a good experience. However, upon closing I felt the celebration was not a celebration as the home wasn’t fully ready. House was dusty, dirty, not cleaned, paint touch up needed and was not presentable for a ready move in. Upon moving in I did experience nails poking people’s feet around the carpet area, which I questioned the quality of work. Having said that the thing most affecting the rating is related to the “fungus” gnats issues I’m been dealing with since moving in. I was told pest and bugs are home owners problem. However, I did not ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Pulte Homes - Jodi at the sales center knowledge of layout and options were
- Paul G.
- Verified HomeBuyer
- May 26, 2020
- Victoria, MN
Jodi at the sales center knowledge of layout and options were lacking severely. Blaine the project manager was great and extremely easy to work with. Happy with the house just realizing lack of attention to detail in finished project.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Ups & Downs
- Anonymous
- Verified HomeBuyer
- September 28, 2023
- Cottage Grove, MN
The start was fantastic with Robb. I wish there was a little more time for the overall selection process of the structure of the home as that was very "rushed". wouldnt be so bad if you were allowed to submit a change order. Once the construction started the Project Manager didn't do a dang thing!! Brought up many issues and they were brushed aside. Once Chuck, his boss, got involved things started to actually be corrected. PULTE mortgage is a TRAIN WRECK. If you have any possible other option do that!! Almost every review/complaint/BBB statement about how bad they are stands true. ...
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Good and bad
- Ashok B.
- Verified HomeBuyer
- June 30, 2023
- Victoria, MN
We expected that pulte is more quality and more customer friendly, but ground level is different. Lot of pending issues are still open which were identified at time of closing…
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
House is beautiful if you don't look too close
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Lake Elmo, MN
Communication during the building process has been a huge issue. When we pointed out poor workmanship throughout the process, we often got kickback or we felt we were a bother to the building supervisor. Our house is beautiful, but we constantly finding issues with poor workmanship and we get little or no response from building supervisor. After talking to neighbors that claimed to have the same issues we discovered we were often lied to (they fixed things at their house we were told nothing could be done vise versa)
Total Score 3
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Pulte Homes - I was disappointed with the cleanliness of the house-it just
- Ingrid S.
- Verified HomeBuyer
- August 10, 2019
- Chaska, MN
I was disappointed with the cleanliness of the house-it just did not feel like it was cleaned after the work was completed. The front entryway and garage were stained with footmarks and junk.
Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that your home wasn't cleaned thoroughly and we will share this feedback with our local leadership team. Please don't hesitate to reach out to us at socialcare@pultegroup.com if you'd like to discuss your experience. --Sarah
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Our brand new Pulte home experience
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- SHAKOPEE, MN
We recently purchased a brand new Pulte home, moved in less than 2 months back and our experience in last 1 month has not been good at all. We had a leakage in one of the pipes in mechanical room which took almost a week to get fixed, noticed cracks on the wooden floor in few sections, bathroom lock’s doesn’t work most of the times and the walls get scratched very easily. Overall the quality of materials used in building the home are really bad and we wish we knew this before buying our dream home!
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Disappointed
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Lake Elmo, MN
Extremely disappointed in the quality of product and workmanship in my home. For the price I paid, the lack of care and concern by Pulte's subcontractors is very disturbing. I was told there are 2 walk-throughs completed by Pulte prior to my final walk-through. There was absolutely NO way this was done in my home. And if so, then I guess shoddy workmanship is acceptable within your corporation. There are issues that I addressed long before closing that were not addressed and still haven't been addressed. I've been in my home now for close to 2 months. Pulte's motto appears to be 'pass the ...
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Pulte Homes
- Anonymous
- Verified HomeBuyer
- November 04, 2021
- Lake Elmo, MN
The materials used are cheap and the interior job overall is very sloppy. It hasn't been a full 2 months since moving in and there are already cracks everywhere around the windows and doors. The shower door also doesn't work and the tiles are cracking as well.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Still many issues not resolved after moving in.
- Anil P.
- Verified HomeBuyer
- September 06, 2022
- Hamel, MN
I had many issues still not resolved. My shower door has gaps that allow water to come outside of the shower. They gave me a rusted water heater. Tiles were chipped and grouting not completed. A screen door on the patio was never installed. Stove keeps going out. I think the experience would be better if these issues were resolved before we moved in.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Will never buy Pulte again.
- Erek Y.
- Verified HomeBuyer
- October 05, 2022
- Saint Paul, MN
Thought we were going to get a quality home and instead we got a used house that we've been fixing ever since we moved in.(it's new construction bit doesn't feel like it it) The construction manager Mike was NOT helpful at getting things resolved prior to us moving is even though he was informed of all the issues. DO NOT expect great things if you go with Pulte.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It's been almost 3 months where is my lawn
- Anonymous
- Verified HomeBuyer
- August 11, 2024
- Rogers, MN
It's been almost 3 months where is my lawn
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Pulte PA is not applicable to all buyers. Adendums and or exclusions should be inserted where needed.
- Anonymous
- Verified HomeBuyer
- February 03, 2023
- Lake Elmo, MN
Agent was not educated on PA content, nor had the ability to adjust PA to fit purchasers needs. Substance in the home is poor in quality and finishes that I feel should be improved. Response from construction manager was perfect. However he seemed to be limited to what could be corrected and improved on. Again, finishes by Pulte should be improved on so that new owners are not immediately putting thousands of dollars into finishing appropriately. Appliances that were not included in purchase price should be included. I know for a fact that negotiations have been made to incude missing ...
Pulte Homes responded:
Hello, we are so sorry to hear that you have had a frustrating experience building your new home with us. We will make sure we share this feedback with leadership so they are aware. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
Poor quality of Workmanship & Materials
- Anonymous
- Verified HomeBuyer
- December 08, 2022
- Hamel, MN
Poor quality workmanship on high end group 4 kitchen cabinets. Very disappointed on wood work. You can notice many touchups and inconsistencies across the house. Caulk has cracks across. Today I noticed a major crack in the master bath vanity sink.
Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your home. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would be happy to escalate your concerns to leadership. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 4
Nice Sales Person
- Anonymous
- Verified HomeBuyer
- April 07, 2022
- Savage, MN
After closing the house, it was made in such a hurry that everything was messed, and I had to placed multiple work orders to make it happen in order to move in.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Not happy with quality and options provided as standrad
- Fazil S.
- Verified HomeBuyer
- August 12, 2020
- Minneapolis, MN
Not at all happy with the purchase. We like the layout hence we went with it, but the sales agent we worked not at all knowledgeable and we are suffering implications because of it. Also pulte management is not at all flexible on things compared to other major builders. Also the things included in standard price not good , also build quality as well not great as even paint, trim etc are very sensitive
Pulte Homes responded:
We are sorry to hear that you are not happy with your new home but we thank you for taking the time to leave a review. If there is anything we can help with or any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you again. ^AS
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 4
Too many issues in a brand new home
- Sanjay N.
- Verified HomeBuyer
- July 06, 2021
- Minneapolis, MN
Many defects surfaced as soon as we took possession of the home and the home was being lived in.
Pulte Homes responded:
We are very disappointed to hear that you are experiencing unresolved concerns in your new home. We would like to learn more so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Pulte Homes - We were very excited to buy a new home from Pulte, but unfortunatelly
- Larissa A.
- Verified HomeBuyer
- July 06, 2021
- Dayton, MN
We were very excited to buy a new home from Pulte, but unfortunatelly our experience has not been very pleasant. We had a defective range that leaked gas the first time we cooked. In fact, the range had been fixed for a different defect prior to our close. It has been a lenghty and exhausting process to finally get to the point where it will be replaced. We are waiting for it to arrive. There were multiple little issues with drywall, cabinets, paint, fireplace, chipped lighting fixtures etc. Most have been resolved, but it's quite disappointing to see these things were missed or considered ...
Pulte Homes responded:
We are so sorry to hear that you have had a negative experience since closing on your home. We would like to provide this information to leadership so they can address your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Pulte Homes - I would not build with Pulte again.
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Minneapolis, MN
I would not build with Pulte again.
Pulte Homes responded:
We are so disappointed to hear that your experience left you uninterested in building with us again. If you need any assistance with unresolved concerns or would like to share any additional feedback please feel free to email customersupport@pultegroup.com and please include your address and contact information. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
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