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- Minneapolis-St. Paul, MN
Pulte Homes Reviews in Minneapolis St. Paul, MN
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What Minneapolis St. Paul Homeowners Have to Say About Pulte Homes.
Read all 369 verified reviews from homeowners that built a new home with Pulte Homes in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Minneapolis-St. Paul Area
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Customer Reviews
Poor performance
- Hyder M.
- Verified HomeBuyer
- May 21, 2019
- Minneapolis, MN
The finishing of the house is below average and the price paid for the house seems pretty high. The corners are very rough and not finished as per expectations. Those were not smoothen for a nice look. The baseboards were left with holes; though the field manager send someone to fix those but those are still looking pretty rough. The paint on the baseboards is not smooth; it is still showing the filled holes different from the paint. The transitions and turns of the baseboards are not aligned and shows big gapes. The woodwork on the stair doesn't seem to be done by a professional at all; the ...
Pulte Homes responded:
Thank you for taking the time to write this review and letting us know how we can improve. We apologize that you experienced issues with the quality of your home and will certainly share these comments with our local leadership team. If we can assist with any of these issues or if you have additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Expected much better
- Anonymous
- Verified HomeBuyer
- December 14, 2022
- Waconia, MN
Buying a brand new home should have been so much more enjoyable than Pulte made it. We love our new home, but it didn't come without various issues and hiccups. I understand the pandemic has impacted global supply chains, but leaving customers to source their own appliances after signing was not a great experience. Constructions delays due to lack of framing crews also caused us to close at a mortgage rate double than what we budgeted, and delays also caused us to miss the deadline for sod before the winter season. Nothing like mud all over a brand new home. Our construction manager is great, ...
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 1
Responsiveness 2
Hoping For Better
- Jennifer E.
- Verified HomeBuyer
- November 11, 2022
- Saint Paul, MN
This was our first new build and it hasn’t been the easiest experience. We have been in the house almost two months and we are still waiting for items to be fixed. For the price we paid for our home, I would have expected the house be to be perfect and the highest quality - something it has not been. I feel as if once the house was bought, we have been forgotten about. Our neighbors are complaining about many of the same items as we are. We had expected issues to be fixed prior to closing and the same items have yet to be completed. I hope that Pulte will in the end fix our issues soon.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Ed’s experience
- Edward W.
- Verified HomeBuyer
- October 12, 2022
- Saint Michael, MN
Well built house and great area but I’m still waiting on my roof to be looked at!
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Poor communication from field manager
- Anonymous
- Verified HomeBuyer
- May 12, 2022
- Minneapolis, MN
Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Details
- Jasmin B.
- Verified HomeBuyer
- May 09, 2024
- Minneapolis, MN
The details inside the house were not cleaned up. Trim is in terrible shape. The walls needed more painting as spots were missed. Whoever they sent out to fix the problems would just half work what needed to be done. For a $437k house, I dont feel like im getting my moneys worth.
Pulte Homes responded:
Hi Jasmin, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 2
AC leakage, power outlet not working
- Anonymous
- Verified HomeBuyer
- May 24, 2023
- Lakeville, MN
I moved in before three weeks and within three weeks I had issues to start with Garage door making noise , cabinets in kitchen were coming off from the holder ,big crack in the master suite counter top. Yesterday I turned my AC and it didnot work . AC tech has come and identified that there is a gas leak and AC won’t work unless they fix it. This means they need to cut open the entire home drywall to find out the location of leak and then re work . This is not definitely an exp a first time home buyer would expect. I would not recommend Pulte
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Field manager over-promised and under-delivered so many times
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Cottage Grove, MN
Would not do it over again given the chance and I think that's about sums up how I feel about the process and our new home with Pulte. We were made to feel bad when we brought up issues. We were treated as if we were wrong in many instances. Just terrible customer service for the money we paid.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 3
Trustworthiness 2
Value 1
Responsiveness 2
Pulte Homes - We felt really good when we signed, but once building was started
- Anonymous
- Verified HomeBuyer
- November 01, 2021
- Saint Paul, MN
We felt really good when we signed, but once building was started the work was rushed and we felt like we were nagging when we pointed out issues. Now that we're in the house we keep finding things that annoy us. Such as the slightest finger touching a wall will leave a mark because they used very cheap, flat paint.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Worst Service Response and Poor Construction Quality and Weak Construction manager
- Shahul Hameed K.
- Verified HomeBuyer
- October 26, 2023
- Saint Paul, MN
unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far
Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
House lacked effective supervision or readiness.
- Raymond R.
- Verified HomeBuyer
- September 11, 2023
- Victoria, MN
My daughter couldn't move into her bedroom for 2-1/2 weeks after closing because of a ceiling repair that lacked any sort of management. That will be her lifelong memory when thinking of moving into a brand new home. Celebration punchlist items still outstanding after two months.
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Wouldn’t buy again with Pulte
- Anand K.
- Verified HomeBuyer
- January 12, 2023
- Hamel, MN
Our Home was initially promised to be delivered Q2 of 2022 but finally got closed in Nov 2022. While we understand there could be delays in construction, there was hardly any communication from Pulte on the delay. We had to ask them a status every month and only then we would get a status from the construction manager. They were unapologetic for the delay as though it’s not their problem at all. For every small issue, we were told to look at the 100+ page contract. There were many issues even at closing which Pulte agreed to fix and few of them are still pending after 2 months. Quality of ...
Pulte Homes responded:
Hi Anand, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Avoid them
- Anonymous
- Verified HomeBuyer
- October 28, 2020
- Prior Lake, MN
Pretty bad experience including Pulte mortgage. Quality is pretty bad, cheapest materials, have to constantly monitor the process.
Pulte Homes responded:
We are so sorry to hear that you have not had a pleasant experience building your new home. If there is anything we can help address or any additional comments you would like to make, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Poor workmanship and pathetic service to construction issues
- Anonymous
- Verified HomeBuyer
- August 12, 2024
- Hamel, MN
One would not want to buy a new home only to see rain water coming in, uneven floors, cranky garage doors, trash provision missing, appliances not working, etc. Unfortunately, this has been our experience. Raising concerns have not helped either - our point of contact for construction (at the time of closure) verbally assured us these would be taken care of but after about 4 weeks simply came back to say he/she has taken care of all issues without doing anything. I believe one would be better off using their money for other options - my acquaintances who went for other communities close by ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
The design of the house
- Mara R.
- Verified HomeBuyer
- September 17, 2021
- Cottage Grove, MN
If I new my brand new home would have so many issues and pulte refuses to accept there mistakes and correct them. We are blamed for poor building and workmanship and they call it cosmetic. Be ware, I should have done my research and never bought from you. You don't stand beyond your work. Quality is horrible
Pulte Homes responded:
We are so sorry that you are unhappy with the quality of your new home and that our team has not been responsive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Great House on the Inside. Builder Misled Buyers About Landscaping
- Anonymous
- Verified HomeBuyer
- September 06, 2024
- Hamel, MN
When I signed my Purchase Agreement for my townhouse, I signed a document that stated Included Features and listed under Exterior it stated that I would receive a “Fully Sodded, Irrigated, Landscaped Yard.” Instead when they installed landscaping half of the front yard contained mulch with plants and the other half and the boulevard was filled in with rocks. When myself and the other neighbors reached out to Pulte regarding this issue, they said the document meant that they put the “hardscape” down so we didn’t have to sod when we closed. Additionally they said they were saving us money in ...
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 5
B
- Bryan C.
- Verified HomeBuyer
- August 10, 2024
- Rogers, MN
The initial meeting went well we signed and during our construction process had three different people represent Pulte. House was built on schedule. The mortgage process was absolutely horrendous and horrible. We were not aware of our approval for the purchase of our house until 30 minutes before our closing. No one reached out to apologize. No one reached out to assist us. No one reached out to provide us an alternate option. We had aNo one reached out to apologize. No one reached out to assist us. No one reached out to provide us a alternate option. We had a glue on our own and do it and ...
Pulte Homes responded:
Hi Bryan, thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Pulte Homes - Would not recommend to anyone!
- Jerald R.
- Verified HomeBuyer
- June 02, 2022
- Osseo, MN
Would not recommend to anyone! The overall experience was a disaster from beginning to end. Mark the project manager was the only thing that saved face in the company. From lying to no response from people we were not happy home buyers. Now living in it a month we are really seeing the poor craftsmanship in a lot of the features.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com with a brief description of your concerns and address if you'd like to discuss this further.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 3
Bad worksmanship
- Anonymous
- Verified HomeBuyer
- October 26, 2023
- Minneapolis, MN
Home is okay. Bad worksmanship noted throughout. Lots of repairs needed to be completed via work order by builder
Pulte Homes responded:
We're sorry to hear that you're experiencing some issues with the quality of your home and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Would not recommend
- Matthew C.
- Verified HomeBuyer
- August 30, 2023
- Victoria, MN
Very difficult to get in touch with anyone during the building process. We also had very basic requests post close that are completely unwilling to work with us on. Honestly I feel like there is a bit of common sense missing on Pultes side throughout this process very frustrating.
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com and be sure to include your address and contact information. ^AF
Total Score 1
Quality 3
Trustworthiness 2
Value 1
Responsiveness 1
If you want to make a crisis for yourself and your capital and insult your conscience and personality. Deal with pulte
- Behrooz Z.
- Verified HomeBuyer
- May 04, 2022
- Minneapolis, MN
A collection full of lies, slander, insults to the personality and intelligence of the customer, I spent nearly a million dollars, my house lasted 24 months instead of 6 months , During this time, the Pulte managers in MN committed racial discrimination instead of apologizing. Eventually, instead of enjoying our first home in the land of dreams, we will carry a bag of pain and insults for the rest of our lives. This is my Pulte Experience for USA welcoming
Pulte Homes responded:
Thank you for making us aware of your experience. We are very saddened to hear about how your experience left you feeling and we have reached out to the leadership team within your local division to contact you as soon as possible. ...
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
Awful communication, disappointing experience
- Lucas S.
- Verified HomeBuyer
- March 09, 2022
- Savage, MN
Truly awful experience, ran into so many issues that it became awkward to continue to point them out. I felt like they rushed to complete my home and I notice it every day. I had double digit documented issues after I moved in and they still are not all fixed after living here for over a month! Communication has been poor at best. First morning we woke up to a flooded Landry room, master bedroom and walk in closet. Not recommending friends and family to go through what we went through.
Pulte Homes responded:
We apologize that we haven't been living up to our promises and for your awful experience.We'd like to assist with these unresolved items. Please mail us at customersupport@pultegroup.com so we can help!
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Pulte Homes - Our home buying experience was not the best, our loan officer
- Anonymous
- Verified HomeBuyer
- August 06, 2021
- Saint Paul, MN
Our home buying experience was not the best, our loan officer was not much help with questions, our builder accidentally nicked a water line and created water damage all along our bottom main floor weeks before closing and did not disclose the information with us. They have not gone above and beyond to remedy the situation due to their lack of communication.
Pulte Homes responded:
We are so disappointed to hear that you are unhappy with your experience and have not had excellent customer service from our team. We would like to help address your concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Minnesota Pulte Home Buyer
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Lake Elmo, MN
The quality is lacking, excessive repairs needed. Would seem as if corners were cut to increase their own profit margin.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Unacceptable poor process, no communication, and cut corners.
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Saint Paul, MN
This process was entirely unacceptable and unprofessional. The construction manager changed several times, no communication, rushed process without the unit being complete and the people inside do not talk to one another other than sharing your confidential business. They try and make you feel like you have to use their title company and you absolutely do not, it’s the buyers (legal) choice. The title company was rude and inconsistent. The whole building process was a nightmare to say the least. This was not a happy or good experience but then you get so far into the process that it feels ...
Pulte Homes responded:
We are disheartened to hear about your experience you had with us. We value this feedback as it is helpful for our growth and improvement. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
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