Pulte Homes Reviews in Minneapolis St. Paul, MN

I needed a home quickly because of another builder falling through on the home I had planned to purchase. Pulte was super helpful in finding me a similar home that met my need within my price range and even had additional move in deals that I qualified for. They were able to close really quick and I was in my new home in 30 days. I have had a large number of issues with the quality of the work done. Missed painting and bad caulking in multiple areas. I also had issues with the front door handles being damaged and the door frame for the garage entry door being broke to the point the door wasn't staying closed. There we other problems with the installation of the microwave vent with no gasket and the vents to the outside from the microwave and the bathroom vents not being done correctly and allowing moisture in. The warranty group is good to work with and most of these are repaired but it costs me a day off work each time to be home when these repairs are being made, so it is nice they have a good warranty team but it is still taking time from me to repair a brand new home's workmanship. Overall Pulte has been great to work with, just a little disappointed in the quality of the work. ... More

Communication, and being up front with each other are keys to a successful experience with Pulte Homes.

Workmanship is poor, at best. Windows were different measurements resulting in blinds not fitting, Finish work from flooring to sanding and painting is substandard for new home expectations. Loan consultant would not return my calls AND emails. It had been a terrible experience and wish there was a lemon law for new home purchases. The home will be on the market as soon as the rest of the developers is closer to completion. Buyer beware.

Mary was great to work with throughout the whole process, responsive and always answering questions in a timely manner.

Whatever you do, don’t use Pulte Mortgage. My loan advisor, who didn’t do any advising completely dropped the ball and I wasn’t able to lock into the terms that I signed up for. Brenden wasn’t apologetic nor helpful during any part of this process and neither was anyone else.

Everyone we worked with during the process was outstanding and helped us so much!

Back in May of this year we decided to sell our home and but a new Pulte Townhouse that had not even broken ground. Pulte said we should be able to close on it in late November or early December. We were dubious of their time line but lo and behold and we did just that and we love our new home. We were kept abreast of developments eavh week with an email from the manager and week by week we watched our new townhome being built.

Review all the small items that need attention. Chipped door trim, paint missing, drafty windows, squeaky floors, scratched windows, patio door out of alignment, damage to vinyl floor, leaky sink. Etc etc etc.

Overall it was an easy process purchasing a home with Pulte.

Thanks to the Pulte team at Amber Fields! Everyone has been very responsive to my questions, and there have been many! I especially want to commend Brien. He has been so helpful His experience and advice is very much appreciated. A few weeks ago I had a sloppy washer/dryer installation from another vendor. It was late Friday afternoon and Brien immediately came by to help me resolve an issue. It's been a crazy year but I'm glad to be HOME!!

High quality craftsmanship and quickly reply to questions

Thanks so much to your sales and home construction team. Lara in sales was very helpful and Nathan the construction supervisor for our unit was excellent and very helpful. Great job. We are quite happy!

Insulation could have been done better. Noise is visible across the entire house

It was a very good experience to buy new home from pulte. Received guidance, cooperation and help from Jacqueline and Kari always, whenever needed. Very happy with this experience. Recommended my friends as well

Susan was amazing to work with in the model home she was my favorite!

Overall I was very happy to be able to work with pulte and recommend all our contacts to reconsider work with pulte but one concern I have is need to assign to adress any concerns in the office rather than we are chasing construction managers

Customer care and construction manager, as well as onsite agent are wonderful (Cha, Angela and Sov) materials (except window screens)-excellent. BUT, they should be note discerning of the subcontractors they use-Many walls not square, may air exchange and outlet receptacles not square-cupboard doors not tuned-poor workmanship-I used to be a framing sub-the “nice touches” only take a few extra minutes-I expect better for $445k!

I like the home design, and Pulte community. I am satisfied with what I have.

I was truly disappointed throughout the entire process. All of my family has built Pulte homes and have raved about how on top of things they are and how much they care for their customers. I had the complete opposite happen to me. They were rarely responsive, did not listen to any of my concerns which ended up delaying my closing, and many things still are not complete and or were not hooked up after the closing. Overall, I wish I could have said it was an amazing experience, especially being a first time home buyer. But that was just not the case.

We had closed recently Pulte home Cordelia Town Home, unit is great and location is awesome. Also closing was smooth. Overall it’s nice experience and we recommend for anyone who is interested to buy.

When I signed my Purchase Agreement for my townhouse, I signed a document that stated Included Features and listed under Exterior it stated that I would receive a “Fully Sodded, Irrigated, Landscaped Yard.” Instead when they installed landscaping half of the front yard contained mulch with plants and the other half and the boulevard was filled in with rocks. When myself and the other neighbors reached out to Pulte regarding this issue, they said the document meant that they put the “hardscape” down so we didn’t have to sod when we closed. Additionally they said they were saving us money in HOA dues from plows tearing up the grass. I spoke to people who do plowing and the person installing our landscaping who all said the rock will cost us just as much to maintain as grass because the rock will be sprayed around the driveway and street when plowed and all of the rock and mulch will need to be filled each year at a cost to the HOA. So now we are left with a front yard full of rocks instead of grass which is an eyesore and a safety hazard to the kids and vehicles in the neighborhood. Additionally, we had an issue with a drain being clogged behind one of the buildings. It remained that way for several months and continued to get worse everytime it rained. It got to be several feet deep and about two buildings long. We notified Pulte repeatedly and they did nothing about it. Finally we involved the city and Pulte pumped “the pond” and cleared the mud out of the drain. We were also told originally that they were going to sod that area when we purchased our townhomes. While the drainage issues were occurring Pulte was telling us that they intended to leave the area as natural vegetation. Meaning it was going to just be a muddy, weedy, mosquito infested slew. When the city was contacted they confirmed that the original plans stated that the area was to be sodded. The work has yet to happen, so we will see. It also took a call to the city to get Pulte to repair an enormous pothole in the street that was causing people to turn into oncoming traffic when turning onto that street to avoid the pothole. The street maintenance is the responsibility of Pulte until construction is complete and it has been turned over to the city. I am enjoying my new townhouse so far on the inside. It has only had a few cosmetic issues and service has been very easy to work with. However, upper management outside of our neighborhood for sales and construction that we tried to find resolution with regarding our exterior issues were horrible and condescending to deal with. I have never seen a rock yard in the state of MN. I feel the look devalues my home,, is a safety issue, and will cost us more money in the long run than if they had just sodded the yard. Had I known they were going to mislead us the way they did, I would have gone with another builder/community. ... More

No response from the construction manager once moved in even after multiple follow ups

I bought the house recently and not happy because of the below reasons: 1. No provision for trash Bins in the Kitchen. No one communicated about this during signing of the purchase agreement. 2. Due to cost cutting, corner space in the kitchen wasted (they have simply blocked about 12 cubic ft storage space in kitchen). 3. No SOD in the front of the house which was committed during purchase meetings. 4. Partial SOD in the backyard, no proper grade work resulting water accumulation/breeding area for mosquitoes. 5. No play area for kids in community.

They answer your concern in a timely manner.

One would not want to buy a new home only to see rain water coming in, uneven floors, cranky garage doors, trash provision missing, appliances not working, etc. Unfortunately, this has been our experience. Raising concerns have not helped either - our point of contact for construction (at the time of closure) verbally assured us these would be taken care of but after about 4 weeks simply came back to say he/she has taken care of all issues without doing anything. I believe one would be better off using their money for other options - my acquaintances who went for other communities close by have been sharing much better experience. ... More