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- Minneapolis-St. Paul, MN
Pulte Homes Reviews in Minneapolis St. Paul, MN
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What Minneapolis St. Paul Homeowners Have to Say About Pulte Homes.
Read all 428 verified reviews from homeowners that built a new home with Pulte Homes in the Minneapolis St. Paul area. Minneapolis St. Paul homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Minneapolis-St. Paul Area
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Customer Reviews
bought built - things not done
- Lauren B.
- Verified HomeBuyer
- October 30, 2023
- Saint Paul, MN
can only speak from the off the shelf lens. Some painting touch ups missed. Some cabinets, appliances not ready. Team forgot to punch out my water drain - so water in the house first week here. Team is slowly correcting. In my experience, things were missed. I really wanted turn key and easy for new build - we were close, but not all the way there.. This was also the slowest closing of my life (2 hours - because the names were wrong on most of the paperwork) and pulte has already sold the mortgage (totally normal but someone from pulte made a 10 minute conversation on how that wouldn't happen ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Home closure
- Lata V.
- Verified HomeBuyer
- October 26, 2023
- Saint Paul, MN
Pulte helped me the get the home finally... There were some un anticipated challenges, but pulte folks really helped me to get those issues resolved and make it clear route foe me.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst Service Response and Poor Construction Quality and Weak Construction manager
- Shahul K.
- Verified HomeBuyer
- October 26, 2023
- Saint Paul, MN
unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far
Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Bad worksmanship
- Anonymous
- Verified HomeBuyer
- October 26, 2023
- Minneapolis, MN
Home is okay. Bad worksmanship noted throughout. Lots of repairs needed to be completed via work order by builder
Pulte Homes responded:
We're sorry to hear that you're experiencing some issues with the quality of your home and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Been a great experience
- Ann R.
- Verified HomeBuyer
- October 26, 2023
- Rogers, MN
We enjoyed working with Pulte to build our new home. Kari our building manager was amazing, extremely thorough, and responsive to any question we had. Overall a great experience.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Wonderful!.
- Susan D.
- Verified HomeBuyer
- October 26, 2023
- Saint Paul, MN
Everyone associated with Pulte has been so accommodating…..from Heidi who first showed the house, Kari walked me thru the closing (long distance) Ryan explaining how things work, Angela via phone conversations, etc. Everything has been relaxing and enjoyable!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good experience overall
- Anonymous
- Verified HomeBuyer
- October 13, 2023
- Victoria, MN
Any issues were quickly looked into and fixed.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Uncompromising efficiency
- Anthony V.
- Verified HomeBuyer
- October 06, 2023
- Saint Paul, MN
Everyone for whom we dealt in the completion of our new home were outstanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ups & Downs
- Anonymous
- Verified HomeBuyer
- September 28, 2023
- Cottage Grove, MN
The start was fantastic with Robb. I wish there was a little more time for the overall selection process of the structure of the home as that was very "rushed". wouldnt be so bad if you were allowed to submit a change order. Once the construction started the Project Manager didn't do a dang thing!! Brought up many issues and they were brushed aside. Once Chuck, his boss, got involved things started to actually be corrected. PULTE mortgage is a TRAIN WRECK. If you have any possible other option do that!! Almost every review/complaint/BBB statement about how bad they are stands true. ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 3
Final walk through.
- Anonymous
- Verified HomeBuyer
- September 27, 2023
- Saint Paul, MN
Andreas did a great job on the final walk through. He made sure all of the open items were promptly addressed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
not what I expected.
- Melinda C.
- Verified HomeBuyer
- September 27, 2023
- Saint Paul, MN
I have built five custom homes before our rowhome and I am extremely disappointed in the quality of the build and the lack of high quality products in our million dollar home.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Good partners all along the way
- Samuel D.
- Verified HomeBuyer
- September 27, 2023
- Saint Paul, MN
Our build manager Andreas was a solid partner during our entire build process. he was responsive to questions and concerns, timely in his responses, and treated us with respect
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
House lacked effective supervision or readiness.
- Raymond R.
- Verified HomeBuyer
- September 11, 2023
- Victoria, MN
My daughter couldn't move into her bedroom for 2-1/2 weeks after closing because of a ceiling repair that lacked any sort of management. That will be her lifelong memory when thinking of moving into a brand new home. Celebration punchlist items still outstanding after two months.
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
We love our home!
- Marissa A.
- Verified HomeBuyer
- September 08, 2023
- Rogers, MN
We recently moved into a new Pulte community in Rogers and we love our home so much! First off, the floor plan options are so much better than another other builders we toured. We have the Continental floor plan and the way the home flows is amazing. The perfect amount of space in the perfect places. We purchased a spec, and everything that was picked out for us looks so great together. I don’t know what we would have changed had we started from scratch. We had a few minor things we needed help with after moving in and we got such personalized care and help to get things fixed so quickly! ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Most affordable new builds in the district
- Tyler B.
- Verified HomeBuyer
- September 06, 2023
- Cottage Grove, MN
It’s been a lovely home so far! We’ve had a few issues that came up and we’re address right away. We’re very appreciative to Pulte for our new home, and first new build!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Issues
- Serena H.
- Verified HomeBuyer
- August 30, 2023
- Cottage Grove, MN
This has been the worst experience I have ever had. We are considering selling the house due to the ongoing and consistent issues
Pulte Homes responded:
We're so sorry to hear that you are not satisfied with your experience. We would be happy to escalate any unresolved issues you have. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Very good
- Swaroop A.
- Verified HomeBuyer
- August 30, 2023
- Lakeville, MN
Very good experience over all
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Would not recommend
- Matthew C.
- Verified HomeBuyer
- August 30, 2023
- Victoria, MN
Very difficult to get in touch with anyone during the building process. We also had very basic requests post close that are completely unwilling to work with us on. Honestly I feel like there is a bit of common sense missing on Pultes side throughout this process very frustrating.
Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com and be sure to include your address and contact information. ^AF
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Buyer
- Abdinuur M.
- Verified HomeBuyer
- August 02, 2023
- Saint Paul, MN
Building materials are not that great
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lack of Communication
- Edward W.
- Verified HomeBuyer
- July 31, 2023
- Saint Paul, MN
Our buying experience was less than ideal. The communication was far less than what we thought it should be and the financing with Pulte Mortgage was very frustrating and complex. We ultimately financed through another lender. The construction manager (Nate) was very helpful in giving updates and helping with our request, so that was much appreciated.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 3
Not very pleasant
- Anonymous
- Verified HomeBuyer
- July 26, 2023
- Victoria, MN
I want to ensure I rate this correctly. It may be due to the Construction Manager specifically at our location, the experience was not at all pleasant. First of all the sales agent was very pleasant till we signed and offered the initial.offer but then at later dates was not helpful at all. The construction manager was over committing and not delivering. The higher ups in Pulte were really good, very responsive, communicative, jumped right into our problem and resolved it. The closing title people were great. Like I said, it may be specific to our location..
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Quality is good
- Ziyan G.
- Verified HomeBuyer
- July 06, 2023
- Saint Paul, MN
The quality is good. Staff are helpful. And price is reasonable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Loving the Experience of first home with Pulte.
- Alok K.
- Verified HomeBuyer
- July 06, 2023
- Saint Paul, MN
Pulte has been very responsible about what they have built and sold. The overall price and home design and experience is great. Interior can be built with more durability and future will unfold for us.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good and bad
- Ashok B.
- Verified HomeBuyer
- June 30, 2023
- Victoria, MN
We expected that pulte is more quality and more customer friendly, but ground level is different. Lot of pending issues are still open which were identified at time of closing…
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Sri
- Sriharsha C.
- Verified HomeBuyer
- June 30, 2023
- Minneapolis, MN
The process was all easy and pretty straightforward. I would definitely recommend pulte to anyone
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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