Pulte Homes Reviews in Minneapolis St. Paul, MN

Great home design, responsiveness and overall quality

Signed a purchase agreement, got a loan from builder’s lender, and closed on promised date. We had some hiccups along the way, but each team member answered our questions in an up-front manner.

This is my first one so I’m not sure what to expect. But I noticed a lot of things that are not done as I expected.

Great change in my life. I liked the space as soon as I saw it. It is close to my family and friends and work. Friendly people who are knowledgable and prompt with any questions I had. Glad I moved into this neighborhood.

Would not recommend to anyone! The overall experience was a disaster from beginning to end. Mark the project manager was the only thing that saved face in the company. From lying to no response from people we were not happy home buyers. Now living in it a month we are really seeing the poor craftsmanship in a lot of the features.

The major problem for us was , the. House was 6 months behind the agreement . It financially affect on us a lot. We are happy with the result now.

Well overall I worked with great team they were understandable and helpful all the time

Slow responses to reported issues after closure .

it was fine. sales experience was bad, but building manager and designer were good. for a huge national company there were a lot of issues that should've been figured out

Good location and property priced fairly but the construction quality is not good. Also, lack of responsiveness and follow-through when issues were raised.

This was our second house, first new construction, and we were very happy with how easy the process was. We had a great sales consultant, design consultant, and build manager that kept us informed throughout, amidst numerous delays that were out of their control.

We love our home and our happy we purchased. But the service we have received after we closed, has been absolutely awful. Our house was not cleaned prior to moving in, our yard was a complete mess with garbage from construction and we were promised by Andreas it would be cleaned up. Nobody ever came to clean it up and they just came out with bulldozers and covered it all with dirt. So now we have tons of nails, metal, tubes of caulk, aluminum cans, and other garbage buried in our yard. Our construction manager, Andreas, stopped communicating with us regarding final work that needs to be completed. He hasn’t returned a single email or phone call from anyone in the neighborhood. Pulte needs to take more pride in the contractors they hire, and the way they take care of customers. Our yard is now a landfill and it’s absolutely unacceptable. ... More

Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.

Pulte's team is excellent. We felt we were very well cared for, our opinions counted and Pulte did everything they could to ensure our Satisfaction. Each step of home building was very well explained and we had someone who guided us at a personal level. Great job team Pulte!!

Pulte townhomes are beautiful and practical. Buying experience was good but could have been better if sales representative provided more details about the options along with their benefits during selection. Some slight modifications in design (eg. doorbell on garage door) can make the home experience even better. Overall great homes and will recommend to everyone.

Bob in Sales was excellent to work with from our on line buying experience to the follow thru on issues that developed during the process. Natalie in the Pulte Design Center was spectacular to work with. Finally, Tim the Construction Manager on site was responsive to our observations and needs.

Salesperson Lara was so much fun to deal with. Always had time to answer my questions. The field construction manager Roy was the best. Always on top of things and right there for me

Over all it was an okay experience. The workmanship seems rushed and we don’t feel like it was detail oriented due to it was a bigger company with many units that were being worked on all at once. With staffing changes within the company, as buyers we suffered insufficient communication which lead to some complications with our overall process.

A collection full of lies, slander, insults to the personality and intelligence of the customer, I spent nearly a million dollars, my house lasted 24 months instead of 6 months , During this time, the Pulte managers in MN committed racial discrimination instead of apologizing. Eventually, instead of enjoying our first home in the land of dreams, we will carry a bag of pain and insults for the rest of our lives. This is my Pulte Experience for USA welcoming

What I LIKED MOST IS EVERYONE WE HAD TO WORK WITH WAS SO KIND AND HELP FULL.

I would like a call from my builder.. no one will call me back after contacting them multiple times. This is super frustrating. And today I found out I have water damage in my home from the rain. I would not recommend Pulte.

The entire closing process for our house was absolutely mismanaged and terrible. Our construction manager was great and bent over backward for us, but the corporate team members, sales staff, etc. were hard to work with and unresponsive.

High quality home with good responsiveness to service tickets resolution post move-in. We especially love the lot and layout of our Ascend.

After closing the house, it was made in such a hurry that everything was messed, and I had to placed multiple work orders to make it happen in order to move in.

It is very challenging to get a hold of our customer care contact person. She only replies to issues after multiple reminders and never follow ups or provide any status.