Pulte Homes Reviews in Las Vegas, NV

Thanks guys for all your help. I'm sorry it took me too to complete this review. I lost it with the rest of the emails. Thanks again.

I wrote my complete review already on the last review.

Home layout is great. However, during walkthru I highly recommend to have ALL of your issues addressed (and you yourself confirm) before you actually sign and close. Don't let them force you to close without addressing your concerns. Once you sign, their "warranty" process is extremely slow and all of the promises of being attentive and responsiveness to warranty claims are almost non-existent. You will constantly have to reach out however you can to get them to address your claim.

This was a real nightmare of an experience and Pulte was not great. The quality of the finishes and paint were highly questionable. The options were limited and that was very disappointing. Most expensive home I’ve ever had and perhaps the least satisfying

Extremely disappointed in the quality of workmanship. I wasn't expecting this type of experience because of how highly Pulte is recommended and for the price that was paid for the home. Some of the issues were being addressed right away but then everything stopped when I was transferred to a different point of contact. I had to go through the whole process all over again with some items. Other items the different trades had to be scheduled weeks later to see what needs to be done. One of which said it needs to be replaced throughout the entire house because it was installed wrong, but I have to wait to see if that is going to be approved. This whole process shouldn’t be like this. If something is wrong it should be fixed and fixed correctly. ... More

More responsiveness would be better Overall fair quality but could be improved

The site supervisor and sales representative were both very professional and extremely attentive to detail. All concerns and questions raised were addressed promptly and handled with care. Both are awesome and definite assets to your company.

They do not respond to issues in a timely manner and do not appear to have knowledge of issues and jump to conclusions. After the sale of the home, they dysentery to be bothered with my problems

We finalized our home 5 Aug and couldn’t be happier with our new home.

We have a great experience with. Very professional group of people. We have not moved at the house yet so we can not really judge the workmanship and quality. We like what we see so far

Bad communications and expectations.

The house is solid and well built. You can tell that Pulte puts a lot of pride into the home. The home itself is worth the money. Unfortunately the quality of the cabinets is less than we would expect for the price of the home. The worst part is the painting. The paint is very cheap and I don't think the painter bothered to mask anything or cover the floors. There's paint on all of the switchplates and dripped onto the floor. The good part of this is that Pulte is very responsive to getting this fixed.

Overall, a good home building experience.

Middle-of-the-road builder suddenly finding themselves building $1m+ homes. Nice people, but really out of their league. It's unclear whether the company even really wants to be selling houses this expensive. It's clearly a struggle for them internally.

The home we purchased is beautiful and with great quality. During the home building process, we got updates and outstanding services from building supervisor, Ivan. It took a little longer than expected to get the home built. But we are satisfied overall.

very poor customer service, no one answers your service requests

I really appreciated Field Manager, Branson, for his good service of my questions and concerns..

I paid over 40k my floating stairs and it was just terrible on closing day. My biggest issue is the superintendent being switched mid job and receiving complaints about txt messages on weekends because he doesn't work weekends but still hasn't responded to texts I sent Tuesday. this is my second pulte home my first superintendent is 1000x better. u guys told me to goto Sherwin Williams and gave me a piece of paper w no line of paint and the superintendent didn't know and couldn't get a hold of the painters. so didn't get any paint. found out it's. painters edge and it's $15 a gallon.... not happy about that. they also don't sell it at any of the stores is commercial only.... the gates weren't working when I moved and HOA said no it's just me but it wasn't lol. I do love the fact they made the wolf range happen before closing. Karen was amazing I had been looking for a home in summerlin and all the bidding for lots drove me nuts so to be able to come up and just buy a property was the best part of this experience. also Christina at the design center is absolutely amazing and best communication I've had at pulte. focus electric and plumbing are great too. the process was long difficult and stressful but financially the best decision I made this year in real. estate. ... More

Nice home, nice team! Sales Jelena,construction manager Mark and warranty team, Everybody did wonderful job! Thank you all!

There are a lot of cosmetic touch up needed, microwave not working properly, masters shower drain clogged, some cracked roof tiles, and dying landscape plants,

Overall everything is great. Helena as a sales person is very professional. Construction supervisor Mark is very friendly and professional. Took care of all issues very good.

Seller's market by the time we bought the home, so the builder didn't really care about many things.

It’s usually the “unresolved” issues that get magnified and thus ruin a good rating. I specified during the design phase that I would be needing grab bars in the shower and paid for it. During delivery I was told that the installation of grab bars was not specified in any work order. Then when I pointed it out in one of the printed out work orders, I was told that they only do the backing. In the mean time, 7 days into occupying the house, I slipped and fell in the shower and ended up with a 5-stitches laceration in the arm. It’s now 2 months into occupying the house and all that was installed was one grab bar when I paid for two. Every time I bring up the issue, I don’t get any resolution but a verbalizatiin that it will be brought up to whoever’s attention. I could on but you get the idea I am frustrated - it’s not like I am asking for some freebies- I paid for it! ... More

The buying process is what you would expect - when the builder and the lender needs information you need to turn it over immediately on their time table. When you have issues with your home they can take as long as they want to address it. We've identified some building issues since February 2022 and closed May 2022. It is July 13, 2022 and to this date the issues have not been addressed. We did not hold closing on good faith our issues would be addressed and they still have not. They don't seem to care now that they have their money do they? Other quality issues appeared when we moved in - Air Condition (in hot Las Vegas) not properly hooked up, appliances that barely made it in by close date (they were preparing us to move in with no oven/microwave combo but ended up getting us one at the last minute), and just overall general response time to our issues we identified have an extreme lag time. Disappointed with the communication aspect of this entire process as well. As I said, when they need something you need to be jimmy on the spot to provide it, but their SLA is infinity. ... More

Quality of home is not very good. And to think Pulte prides in quality. Very very disappointed. Would have looked at other builders had we known. When issues come about, they take long to respond.